Hotel Universel

Hotels
7 (2511 reviews)
2300 Chemin Sainte Foy , Quebec City , ca

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spa facilities
Cons:
Poor cleanliness
Old room quality
Limited food options

Categories

Cleanliness
4.5
Multiple reviews mention poor cleanliness and issues like mould and dirty floors.
Service
9
Several guests noted friendly staff despite other complaints.
Location
9
The location was frequently praised as a positive aspect.
Room Quality
6
Negative comments about outdated furniture and noise disturbances.
Amenities
7
Facilities like the spa and pool received mixed reviews, with some appreciation for the options.
Value for Money
7.5
Some guests felt that the experience matched the price, but not all.
Food and Beverage
6.5
Limited food options on-site led to disappointment.
Overall Experience
6.5
Overall mixed feelings, primarily positive reviews on location and service, but significant issues with cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:36

Property Description

Luxurious Stay Near Laval University

Scandinavian Spa and Indoor Pool: Indulge in relaxation with our on-site spa, saunas, and massage services. Take a dip in the indoor pool for a refreshing experience.

Convenient Amenities: Each room is equipped with modern conveniences like a flat-screen TV, coffee machine, and free WiFi. Upgrade to a room with a kitchenette for added comfort.

Easy Access to Attractions: Located near Laval University and a short drive from Old Quebec, our hotel offers easy access to area attractions. Explore downtown Quebec with the nearby train station and visit nearby shopping centers and the airport.

Book your stay at Hotel Universel for a memorable and convenient experience.

Important information:

Please note that the Atrium will be undergoing construction from March 9 to May 9, 2026. also note that the pool will remain open during the work, and that there may be noise disturbance .Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YQB

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

Location

Guest Reviews

7
Based on 2511 reviews
Cleanliness: 4.5
Service: 9
Location: 9
Room Quality: 6
Amenities: 7
Value for Money: 7.5
Food and Beverage: 6.5
Overall Experience: 6.5
M
Melanie • solo_traveller • ca
10
2026-07-18 • via Nuitee
S
Suzanne • couple • ca
7
2026-07-18 • via Nuitee
D
Dani • solo_traveller • ca
9
2026-07-17 • via Nuitee
H
Hinali • extended_group • ca
7
2026-07-17 • via Nuitee
W
Wei • family_with_children • ca
2
bad.
Pros:

WiFi

Cons:

No electricity on July 16th from.6pm to.12!
dirty. Bad lamp & toilet.

2026-07-17 • via Nuitee
A
Anne • couple • ca
5
2026-07-17 • via Nuitee
L
Linda • couple • ca
6
Cons:

La chambre était au sous-sol, il était possible de voir dehors mais ...
C'était la première fois que cela m'arrivait, vraiment étrange.

2026-07-15 • via Nuitee
K
Kemly • solo_traveller • cr
7
2026-07-14 • via Nuitee
J
Johanne • solo_traveller • ca
9
Pros:

Personnel a la réception très gentil et poli

Cons:

Rien

2026-07-14 • via Nuitee
U
Uchida • solo_traveller • jp
8
2026-07-14 • via Nuitee
C
Catherine • family_with_children • ca
8
2026-07-14 • via Nuitee
J
Jacques • couple • ca
9
J étais très contente qu on met upgradé. Étant donné que j allait à l hôpital pour mon x
Pros:

Il n y avait pas de déjeuner

Cons:

Tout était bien

2026-07-13 • via Nuitee
A
Annie • solo_traveller • ca
8
Pros:

Propre, bien situé, personnel courtois.

Cons:

Porte de salle de bain qui grince. Enfants qui courent tard le soir.

2026-07-13 • via Nuitee
A
Abdelli • solo_traveller • ca
5
Pros:

Chambre.

Cons:

Avant y'avez un micro onde

2026-07-12 • via Nuitee
G
galeano • solo_traveller • ca
8
Tranquille
Pros:

Chambre propre et la zona relaxant 😍

Cons:

La zone de fumeurs très proche a la porte principale et au parc de les enfants.
Le rideau de la douche est mal installé

2026-07-12 • via Nuitee
E
Eddy • couple • ca
7
Juste ok
Pros:

Proximité

Cons:

Haut de la douche qui avait une fuite vers la toilette

2026-07-11 • via Nuitee
H
Huntington • solo_traveller • ca
8
Pros:

The staff was great. The area was perfect. The parking was great.

Cons:

Had to have our keys reactivated multiple times.
We had to flush the toilet multiple times for it to stop water coming in.

2026-07-10 • via Nuitee
M
Michel • couple • ca
5
Bien……..
Pros:

L emplacement

Cons:

La chambre et la toilette

2026-07-10 • via Nuitee
V
Ventil-air • family_with_children • ca
9
2026-07-09 • via Nuitee
L
Linda • extended_group • ca
7
Très heureuse de mon séjour
Pros:

Le service la propriété le lieux

Cons:

L air conditionné qui arrêtais et durant ce temps là nous ont avait super chaud

2026-07-09 • via Nuitee