Hotel Costa Calero Thalasso & Spa

Hotels
8.6 (709 reviews)
Urbanizacion Puerto Calero, s/n , Puerto Calero , es

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Nice amenities
Cons:
Poor cleanliness
Lack of staff training
Inconsistent service

Categories

Cleanliness
7.85
Issues with cockroaches and maintenance in public areas.
Service
9.15
Some friendly staff but overall training and professionalism lacked.
Location
9.35
Excellent sea views and convenient location.
Room Quality
8.35
Mixed experiences, with issues in some rooms mentioned.
Amenities
9.05
Good pool areas and spa, but maintenance issues noted.
Value for Money
7.85
Does not match the expected 4-star standard for the price.
Food and Beverage
8.35
Food quality was good, but variety was limited.
Overall Experience
8.85
Overall good experience, but several notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 00:37

Property Description

Luxurious Accommodation
Hotel Costa Calero Thalasso & Spa offers elegant, air-conditioned rooms with bright décor and sea views from private balconies. Relax in comfort with satellite TV and unwind in stylish bathrooms with included hairdryers.

Gourmet Dining Experience
Indulge in a buffet breakfast and dinner showcasing a variety of Canarian cuisines at the hotel's restaurant. Enjoy refreshing drinks at one of the three bars, including a poolside snack bar and a lively entertainment venue.

Leisure and Entertainment
Take a dip in one of the four outdoor swimming pools, rejuvenate at the spa with a sauna, or explore underwater wonders with the on-site scuba diving centre. With a free shuttle to the beach and proximity to Puerto Calero harbour, entertainment and dining options are just steps away.

Book your stay at Hotel Costa Calero Thalasso & Spa for a perfect blend of luxury and leisure.

Important information:

Please note rates for December 31st include a Gala Dinner.

The all inclusive rates rates include 1 free entrance to the Thermal Circuit and the Roman Baths of the Thalasso & Spa Wellness Center. Entrance is per person, per stay.

For more that 3 rooms reservations, the hotel may apply different payment polices, like applying the NR rate

According to article 7.1.1 of Law 7/2012, of 29 October 2019, cash payments with an amount equal to or greater than €1,000 are not accepted. Payment must be made by credit card or bank transfer.

The hotel does not accept 500,00€ notes.

The dress code for dinner at La Magdalena restaurant: Smart casual

For example:
For her: Trousers, casual shorts or skirt, jeans, collared or dress shirt, heels or loafers.
For him: Jeans, casual shorts, khakis, long trousers, casual or lounge jacket or blazer, closed-toe shoes.

In both cases, appropriate clothing is required: flip flops, flip flops, swimming costumes or bikinis, and tank tops are not allowed."

We will carry out the annual cleaning of our active pool, sauna, and hammam in our Thalasso & SPA Center from 15.06.2025 to 29.06.2025 inclusive.
Treatments, massages, the gym and the hairdresser will remain open as usual.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ACE

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    People 17 years old and over stay for free when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.6
Based on 709 reviews
Cleanliness: 7.85
Service: 9.15
Location: 9.35
Room Quality: 8.35
Amenities: 9.05
Value for Money: 7.85
Food and Beverage: 8.35
Overall Experience: 8.85
A
Anita • family_with_children • es
10
2026-02-12 • via Nuitee
J
Julie • couple • gb
7
2026-02-10 • via Nuitee
N
Natalia • solo_traveller • es
9
Alojamiento increíble y a destacar el trato del personal del hotel
Pros:

Me gustó mucho la cena. Los desayunos también estaban muy bien, pero el almuerzo era algo peor. Y sobretodo lo que más me gustó fue la atención de los empleados, en especial Lupe y Jorge. Muy profesionales y atentos a las necesidades de los clientes!

Cons:

Lo que menos me gustó fueron los almuerzos porque distaban mucho de la calidad de las cenas.

2026-01-29 • via Nuitee
A
Aleksandra • couple • gb
7
Udany , ale tam nie wrócę
Pros:

Dekoracje świąteczne

Cons:

Lunch bar .. okropnie wyglądało jedzenie w witrynie podświetlane słońcem

2026-01-29 • via Nuitee
S
Stephen • extended_group • gb
9
Great stay for a week - will definitely be back.
Pros:

Great sea view from our balcony. Very friendly but professional staff.

Cons:

Queuing for coffee at breakfast time and hot water to make tea needs to be hotter. Also food needs to be warmer.

2026-01-27 • via Nuitee
G
gabriele • couple • de
9
2026-01-20 • via Nuitee
V
Victoria • solo_traveller • es
8
Pros:

Todo en general.

Cons:

El desayuno.

2026-01-19 • via Nuitee
J
Juan Carlos • couple • es
7
2026-01-19 • via Nuitee
M
Maria Del Pino • solo_traveller • es
10
2026-01-19 • via Nuitee
A
Aurelia • couple • es
7
Decepcionada con los bufé
Pros:

Siempre la mismas cosa todo los días

Cons:

Ase año fruimos y nos encantó todo está ves la comida no me gustó

2026-01-19 • via Nuitee
A
Aisli • family_with_children • ie
10
Great facilities, friendly helpful staff, lovely room and excellent selection of food and drinks
Pros:

Great facilities, friendly helpful staff, lovely room and excellent selection of food and drinks.

Cons:

Nothing at all.

2026-01-19 • via Nuitee
D
David • couple • gb
10
2026-01-16 • via Nuitee
A
Angie • couple • gb
8
Overall good
Pros:

Location good , size of hotel good with plenty of space

Cons:

View from room was a skip

2026-01-16 • via Nuitee
J
Jessica • family_with_children • gb
8
Spotlessly clean hotel with fantastic spa
Pros:

Spotlessly clean, large pools, fantastic spa, comfortable beds and good choice of food.

Cons:

No tea and coffee making facilities in room.

2026-01-16 • via Nuitee
P
Petra • couple • de
9
2026-01-14 • via Nuitee
H
harriet • extended_group • gb
9
2026-01-14 • via Nuitee
F
Frank • family_with_children • be
8
Pros:

Mooie zeer ruime moderne kamer.

Cons:

De keuken en keuze aan drinks mag wat meer variatie. Drankenkaart via Qr code is echt niet handig.

2026-01-11 • via Nuitee
S
Sinead • family_with_children • ie
10
A relaxing Oasis with everything you could possibly need
Pros:

Everything is accessible and so well laid out to ensure everyone in the group has everything they need for a wonderful stay

Cons:

The only thing I found annoying was all inclusive customers not allowed a decent glass for their drinks in any of the bars

2026-01-04 • via Nuitee
T
THOMAS • couple • ie
4
Things can go wrong in any establishment this we accept but not rectifying the problem is a problem.
Pros:

breakfast was adequate .fresh fruit would have been good as opposed to tinned,

Cons:

on arrival we were checked in by a very hostile receptionist abrupt possibly had had a long day. The room had a good view on the 5th floor number 563. The television did not work. The following morning we noticed the toilet had leaked. Also one of the sink taps was leaking. I reported this to Lorena at reception. someone did come to the room while we were out but the toilet still continued to leak and the tv never worked. We saw two cockroaches on the stairway off the main reception area.

2026-01-03 • via Nuitee
A
Anne-Corinne • family_with_children • ch
9
2026-01-02 • via Nuitee