Swissôtel Grand Shanghai

Hotels
•
Swissôtel Hotels & Resorts
9 (1491 reviews)
1 Yuyuan Road , Shanghai , cn

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Helpful amenities
Friendly staff
Cons:
Cold service
Old hotel facilities
Noisy breakfast room

Categories

Cleanliness
8.5
The hotel appears clean, but some guests felt the hotel was old and needed refurbishment.
Service
8.5
Service was reported as cold and unhelpful by some guests, but other guests praised the friendliness of some staff.
Location
10
Exceptional location with convenience and access to attractions and dining options nearby.
Room Quality
8.5
Rooms were described as spacious but some complaints about noise and maintenance issues.
Amenities
9.5
Amenities such as the wellness center and breakfast options were well-rated.
Value for Money
9
Overall value was decent, though some guests felt the prices for certain services were high.
Food and Beverage
8.5
Variety at breakfast was mentioned positively, but some issues with the setup and coffee quality.
Overall Experience
9.5
Overall experience was positive, but certain areas need improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:27

Property Description

Luxurious Accommodation Options
The 467 contemporary-designed rooms and suites at Swissotel Grand Shanghai offer a choice of six accommodation options, all with complimentary in-room Wi-Fi and amenities tailored to guests' needs.

Dining Excellence
Indulge in international cuisine at the hotel's two restaurants. Cafe Swiss serves regional, Swiss, and international dishes in a relaxed setting, while the Flow Lounge & Bar is perfect for afternoon tea and evening drinks with soothing music.

Premium Facilities
Relax and rejuvenate with a fully equipped gym, heated indoor pool, private Jacuzzi, sauna, and health club & spa. The hotel also boasts comprehensive conference & banquet facilities, including elegant ballrooms and function rooms for business and social events.

Experience luxury and convenience at Swissotel Grand Shanghai - book your stay now!

Important information:

As a part of the Accor sustainability commitment to preserving the environment as well as governmental regulations, our hotel will no longer provide single - use plastic amenities in our guest rooms. Please join us in our sustainability efforts with some actions such as traveling with your personal reusable daily necessities .We are able to offer you selected personal items upon request by calling our Guest Service Center.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PVG

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for CNY 292 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs CNY 120 per day.

Location

Guest Reviews

9
Based on 1491 reviews
Cleanliness: 8.5
Service: 8.5
Location: 10
Room Quality: 8.5
Amenities: 9.5
Value for Money: 9
Food and Beverage: 8.5
Overall Experience: 9.5
H
Hanyu • couple • nl
8
Good option to stay in Shanghai
Pros:

Friendly staff, great location

Cons:

Old equipments and no toothbrushes & toothpaste for the first 2 nights until we requested them. But overall we had almost everything we needed.

2026-05-02 • via Nuitee
K
Kim • solo_traveller • dk
10
2026-04-29 • via Nuitee
P
Pauline • couple • fr
10
Un séjour très agréable dans un hôtel très confortable et parfaitement bien situé.
Pros:

L’efficacité du personnel et le confort de la chambre.

Cons:

Rien. Tout était parfait.

2026-04-28 • via Nuitee
M
Maria Paz • solo_traveller • ar
8
Lindo
Pros:

Hola! Me gusto mucho el hotel, la estética y modernidad.

Cons:

Muy ruidoso, temprano en la mañana siempre habia ruidos que se escuchaban desde el pasillo y también en una oporunidad desde el cuarto de arriba.

2026-04-28 • via Nuitee
S
Sharp • extended_group • nz
9
2026-04-27 • via Nuitee
A
Anna • solo_traveller • ca
7
2026-04-27 • via Nuitee
N
Nancy(Xu) • solo_traveller • nz
8
2026-04-26 • via Nuitee
Y
Yan • family_with_children • us
9
Stay there 10 years ago, hopefully mold can be removed/cleaned . Very uncomfortable to see those
Pros:

Most valuable hotel, best location

Cons:

Noticed mold showing in the edges of the sink table

2026-04-25 • via Nuitee
T
TAI YA • solo_traveller • tw
9
2026-04-25 • via Nuitee
A
Alexandre • solo_traveller • fr
9
👍🏻👍🏻👍🏻👍🏻
Pros:

La propreté, la grandeur, des chambres, les restaurants, le petit déjeuner, les voituriers tout était très bien. Le seul bémol, c’est que l’hôtel n’accepte pas les animaux de compagnie et ça c’est bien dommage.

Cons:

Le manque d’animaux de compagnie
L’attente à la réception

2026-04-25 • via Nuitee
E
Emily • couple • ch
8
Pros:

Breakfast, concierge

Cons:

Cheap deodorant smell in lobby
Smoke smell in room

2026-04-25 • via Nuitee
承五 • solo_traveller • tw
8
2026-04-24 • via Nuitee
J
Jonas • solo_traveller • nl
9
2026-04-23 • via Nuitee
T
Thibaud • solo_traveller • fr
10
Pros:

Everything went great

2026-04-22 • via Nuitee
G
Guillaume • family_with_children • fr
9
2026-04-22 • via Nuitee
A
Anthony • solo_traveller • it
8
2026-04-22 • via Nuitee
H
Hannes • family_with_children • fi
8
2026-04-21 • via Nuitee
C
Claude • couple • ae
8
Nice well located hotel, probably good for a short trip
Pros:

The location of the hotel, the room was rather comfortable

Cons:

The staff was not very efficient and proactive. Not always service oriented, smiling or friendly.

2026-04-21 • via Nuitee
P
Pauline • extended_group • fr
7
Bon rapport qualité /prix à Shanghaï
Pros:

chambres confortables et spacieuses
hotel très bien situé

Cons:

Petit déjeuner moins fourni qu'avant : les choix pour les plats continentaux sont moins nombreux, il n'y a a plus de pancakes ou de gaufres comme avant
qualité un peu en baisse
déco vieillissante

2026-04-21 • via Nuitee
H
Hannes • family_with_children • fi
8
2026-04-21 • via Nuitee