Guildford Manor Hotel & Spa

Hotels
7.7 (2894 reviews)
Newlands Corner , Guildford , gb

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Poor cleanliness
Bad food quality

Categories

Cleanliness
5.85
Multiple reviews highlighted dirty conditions and poor maintenance.
Service
8.81
Staff were noted to be helpful, although service could be improved during breakfast.
Location
9.35
The location was frequently praised in several reviews.
Room Quality
6.81
Rooms were mentioned as needing care and having issues with heating and cleanliness.
Amenities
8.33
Spa and certain facilities were well-received despite some complaints.
Value for Money
8.29
Some found the price reasonable considering the facilities, while others disagreed.
Food and Beverage
5.85
Food quality was mentioned negatively in multiple reviews.
Overall Experience
8.31
The overall experience was mixed, with some positive aspects but significant drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:02

Property Description

Luxurious Countryside Retreat

Free WiFi and Parking: Stay connected with complimentary WiFi and park with ease with our free on-site parking facilities.

Comfortable En Suite Rooms: Relax in our cozy rooms equipped with Freeview TV and enjoy stunning views from select rooms.

Perfect Wedding Venue: With a civil ceremony license and elegant function rooms, our hotel is the ideal setting for your special day.

Book now for an unforgettable stay at Manor House Hotel Guildford!

Important information:

Guests are welcome to use the spa facilities from check in at 3pm until 11am on the day of departure.

Please note treatments and massages are available and need to be booked in advance.

Bedroom images shown on our website are of certain room types but may not be the actual room you will be allocated to your booking.

Guildford Manor is a busy wedding/event venue and as such does play host to events Friday, Saturday with music possibly played until midnight, while we do try and allocate rooms away for the sound this does depend on room types.

On arrival you will be asked for a £50.00 per adult pre-authorization fee, which can either be used to pay your bill or will be released back to your account on departure.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 16 years old stay for £15 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 2894 reviews
Cleanliness: 5.85
Service: 8.81
Location: 9.35
Room Quality: 6.81
Amenities: 8.33
Value for Money: 8.29
Food and Beverage: 5.85
Overall Experience: 8.31
S
Samantha family_with_children es
7
It was a nice stay and we stay again just need good running cold water
Pros:

It was very beautiful and the location and grounds were stunning and staff very friendly

Cons:

the plumbing in our bathroom was problematic with cold water cutting out even after maintenance looked at it.

2026-07-25 via Nuitee
B
BYRNE solo_traveller gb
7
Nice and peaceful
Pros:

gardens and food

Cons:

The room was quite small, no air conditioning and the window had no facility to open fully. No water in room and the towels were worn

2026-07-25 via Nuitee
J
Julie solo_traveller au
5
Just ok.
Pros:

last minute availability

Cons:

Staff not particularly helpful

2026-07-25 via Nuitee
W
Wayne solo_traveller gb
7
2026-07-24 via Nuitee
S
Sacha family_with_children nl
3
Matig en veel te duur
Pros:

Van de buitenkant ziet het er prachtig uit, met name de tuinen.

Cons:

De bedden zijn te klein. Zeker de eenpersoonbedden zijn alleen voor zeer kleine mensen. Daarnaast hadden wij de zolderkamers. Die waren absoluut niet de prijs waard die wordt gevraagd. Direct aan einde bed schuine muren waardoor je eigenlijk niet in de kamer kunt staan. Het ontbijt was bijzonder matig en de service liet ook te wensen over. Zou hier niet nog een keer boeken en liever verder rijden voor iets anders

2026-07-24 via Nuitee
R
Rupert couple gb
2
Never to be repeated.
Pros:

The hotel seemed ok to start with until there was the electricity cut at 10pm. Not only that but there was also no water.

Cons:

There was no staff at hand to give any information about what happened or even to offer water bottles.
The reception appeared completely unstaffed. We decided to leave at 7.30am the following morning and the only person on duty was a cleaner.
No refund of the room rate was offered after a very worrying night, where we hardly slept and couldn’t see anything, had hardly any water left and couldn’t wash or flush the toilet.
A quite unacceptable situation.

2026-07-24 via Nuitee
P
Philip solo_traveller gb
1
2026-07-24 via Nuitee
D
Derek extended_group gb
6
A delightful location, potentially a beautiful hotel but just a little lacking in attention.
Pros:

Beautiful gardens and decor in the restaurant. The rooms varied from excellent to average.
I booked 6 rooms in total for a family gathering and it was a bit pot luck as to whether the rooms were very nice with air con or not. There were a few cobwebs but none of the rooms were dirty.
One of our family rooms was directly above the function room where the music was played quite loudly and we had to ask to move as the children could not sleep. The move was accommodated but why put guests who were not part of the wedding party in such a room?
A lovely pool which we enjoyed and plenty of parking.

Cons:

The staff seemed to be largely inexperienced and struggling. Definitely a bit thin on the ground and disappeared quickly when we needed serving.
There’s a small bar in the restaurant with seating inside and outside.

2026-07-23 via Nuitee
D
Derek couple gb
6
2026-07-23 via Nuitee
Z
Zuhair family_with_children ae
2
we survived thats all and never again
Pros:

gym

Cons:

room, room aircon hardly works and they never bothered to do anything , bar and restaurant, reception with zero help , room wasnt cleaned every day ..maybe 3 or 4 times in a week,

2026-07-23 via Nuitee
F
Favela couple gb
10
2026-07-22 via Nuitee
B
Bettina family_with_children gb
7
Overall we had fun time we were there with the wedding party.
Pros:

All good except room was very hot. But asked and a very noisy fan was provided so bit better

Cons:

The owner lady just walked in our room with out knocking and my daughter was not dressed to ask if we had checked in that day we hadn’t we checked in day before. Wasn’t comfortable with her just walking in are room though

2026-07-22 via Nuitee
K
kevin solo_traveller gb
6
Great meals, hot room with snags - but otherwise great , maybe just unlucky on my room
Pros:

Clean, good decor , well maintained, room good size and bathroom with lovely big bath.

Restaurant was good for dinner and breakfast.

Cons:

Bedroom was really hot , a/c didn’t seem to work , my room didn’t have a working tv unfortunately.

2026-07-21 via Nuitee
G
giacomo couple it
3
Ultima volta con questo trattamento
Pros:

La posizione, comoda ma decentrata dalla città

Cons:

Pessimo servizio alle stanze: cassaforte non funzionante, ho chiesto tutte le mattine e non mi hanno sistemato il problema.
Pulizia: il penultimo giorno si sono dimenticate di mettere shampoo e sapone, poi glie l’ho fatto presente e per rappresaglia il giorno dopo mi hanno lasciato la stanza con il letto disfatto e senza pulizie.
Siamo al limite della denuncia.

2026-07-21 via Nuitee
A
Adam couple gb
10
2026-07-20 via Nuitee
L
Lynley family_with_children gb
8
Relaxing
Pros:

Rooms were attractive and clean. Air conditioning was very helpful and welcome during the heatwave.
Buffet breakfast was generous.
Spa colleagues were very pleasant, and treatments were very relaxing.
The pool area was clean and very inviting.
The restaurant features delicious Persian dishes.

2026-07-20 via Nuitee
H
Hilary extended_group gb
4
Sadly disappointed.
Pros:

Its location.

Cons:

Decor in very poor state, showing clear signs of lack of attention.

2026-07-20 via Nuitee
B
Bruce extended_group nz
9
2026-07-19 via Nuitee
K
Kumari couple gb
6
2026-07-19 via Nuitee
L
Leon couple gb
7
2026-07-19 via Nuitee