Grand Hotel Europa Palace

The Europa Palace was terrific! Disregard any reviews from several years back…the hotel was recently renovated. Our room we beautiful, with the Italian tile, and a great view of Vesuvius and the Marina Grande below the cliff which is below the hotel terrace. Top notch bar; our breakfasts were in the restaurant, a grand long room with windows overlooking the Bay of Naples. The staff was wonderful. Friendly, helpful, conversant. A short walk to the Piazza Tasso and within walking distance of 10-15 minutes to the full range of restaurants. They also have a connection to O Parruchiano restaurant, which can be difficult to reserve, but they can do it…just ask the concierge even before you arrive…email. Also a 10-15 minute walk to the ascenseur which for 2 EU round trip each takes you up and down to the Marina Grande rather than the arduous walk or the 20 EU cab ride each way. (The ascenseur is located at the Piazza Francesco Saverio). Excellent restaurants nearby are O Parruchiano, Tasso (way more than a pizzeria), Sugo Sorrento, Nalu, Circolo dei ForestierLorelei and Frank’s Pizza. By staying here, you avoid a lot of cab fees, like to and from the Hilton (a very long up and down walk) where a conference we were attending was going on…cabs from Piazza Tasso to and from the Hilton are 25 EU during the day and 35 EU a night (each way). So unless you want so spend a lot on cabs getting around and getting to the ferries departing to Capri, Positano, Amalfi & Ischia from the Marina Grande, this a a great place to stay and avoid all that! Would definitely stay here if going to Sorrento!

Really nice looking hotel and rooms. The staff are all a credit, always professional and polite, and our room was always clean. Why it didn't get five stars was because it was end of the season, but while the temperature dropped a lot with really cold winds, the hotel had no real heating, the bar, lounge dining room were all too cold to sit for long. This made it not feel cosy or welcoming. We only ate breakfast there and only a few evening meals as it was too cold in the restaurant of the hotel. Hardly anyone was around in the evening as it was warmer to go out to dine.

Excellent Hotel with wonderful very attentive staff and breathtaking views

Yes to all

We stayed at the Europa Palace in Sorrento for eight nights, and our experience there was one of the best of our trip. The hotel staff are very courteous and helpful. Our room was kept immaculately clean. The view from the seaside of the hotel was the best in Sorrento. We enjoyed having drinks on the terrace. The breakfast was outstanding, with a wide selection of dishes that I looked forward to every morning. We highly recommend Europa Palace and hope to return for another visit sometime.

We enjoyed everything about this hotel, great location, and the best view, friendly, very helpful staffs, beautiful rooms. Definitely is the highlight of our trip.

1st class

My experiencing at this hotel went beyond my expectations
I booked last minute, and it was perfect
Location is great, you can’t beat it
I got a ocean view with balcony and it made my sorrento stay a dream

Amazing room with a view to die for!

Beautiful hotel right on the beach and great location

We love this property! Absolutely beautiful ! Location was amazing, on a cliff overlooking the Mediterranean Sea. Staff were prompt knowledgeable, and willing to assist in all ways. Service staff were friendly attentive and did a great job keeping the hotel clean. Loved everything about it!

Room was spacious and absolutely beautiful!

We had an unforgettable 21-night stay at the Grand Hotel Europa Palace. The location is perfect with stunning views, but it was the amazing staff, Giancarlo, Maria, Valentina, Rebecca, Bart, Raphaele, Massimo, and Sergio, that made it truly special. Exceptional service in a beautiful setting, we can’t wait to return!

Best hotel!!! Book book book now! Private beach and pool was unreal. The breakfast is amazing and the view is incredible!

Wonderful hotel, with helpful staff and beautiful views

Wow this place is one of the best hotels I've been to. They had recently remodeled the whole place and the staff are extra friendly and helpful.

Beautiful. Great location and staff

On the water. Very relaxing.

Beautiful hotel friendly staff great atmosphere, beach and dining options great views clean rooms close to center piazza walkable destinations to anywhere.

I give the hotel a 3* rating.

I understand the hotel has completely new management and staff, and the hotel is undergoing a complete renovation; two floors have already been renovated.

The staff definitely gets a 5* rating from me; they are service-oriented, hospitable, and have an open attitude. However, there's room for improvement with the pier staff, who aren't exactly guest-focused yet.

We booked a suite, but upon arrival, we discovered that these unrenovated suites are located in the hotel's basement and are only accessible by stairs. This wasn't mentioned when we booked.
After we reported this as an issue, we were upgraded to a renovated junior suite. Later, we saw on the website that it now stated that the older suites are only accessible by stairs.

The renovated junior suite was definitely worth it: beautiful, fresh colors, satellite TV, internet, Netflix, a comfortable bed, and a small but functional bathroom.

Breakfast itself is fine, although the same items are served every day, so it can be a bit monotonous for long-stay guests. The coffee is definitely a point for improvement; it was disappointing.

The pier and pool are only accessible by a small, old elevator that can hold a maximum of three people; we understand this is being replaced.
Alternatively, you have to walk down an estimated 150 meters of stairs and back.

Parking is off-site, but is arranged by the hotel. It was a great experience for us.

We were supposed to stay eight nights, but after five, we wanted to leave early, partly because we didn't dare use the elevator to the pier and because several things weren't resolved yet, such as construction work in the hotel.
We then discovered that the hotel isn't very flexible regarding changes or cancellations.
They have a policy of free cancellations or changes up to 14 days before arrival. Initially, there was no room for a refund, but they did suggest moving to a partner hotel so the rate could be transferred.

However, if we refused, there was no refund. After some back-and-forth messaging after our departure, the general manager finally offered a one-night refund.
I agreed to this because I would at least get something back, but it cost us €1,000.

I accept this loss, but despite the fantastic team, I have decided not to return to the Grand Europa Palaca hotel.
I realize that the reservations manager and the team did their best, but the final decision on whether or not to issue a refund rested with the General Manager, and he refused to refund the other two nights.
Bit strange, when they sell the room again they have double the rate, it was pretty busy in Sorrento, most hotel were fully booked.

Sometimes you have to be flexible to build a relationship with returning guests, and we are not one of them in this hotel.