Hotel Emily

Hotels
9.1 (206 reviews)
Plaza Independencia.Colonia Centro , Pachuca de Soto , mx

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and comfortable rooms
Cons:
High price compared to amenities
Breakfast variety could improve

Categories

Cleanliness
9.28
Multiple reviews highlight the hotel as clean and well-maintained.
Service
9.75
Consistently praised for friendly and attentive staff.
Location
9.49
Reviews note excellent location, central and accessible.
Room Quality
9.04
Rooms described as comfortable and clean, with a mention of minor issues.
Amenities
8.77
Available amenities such as breakfast and coffee machine received positive remarks.
Value for Money
8.23
Some guests feel the price is high compared to the level of amenities.
Food and Beverage
8.78
Breakfast received mixed reviews but generally considered adequate.
Overall Experience
9.45
Overall guest satisfaction is high, with multiple positive comments on experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:25

Property Description

City Views and Free Wi-Fi
Enjoy stunning city views from the comfort of your room at Hotel Emily, where free Wi-Fi is available for all guests.

Fitness Centre and 24-Hour Reception
Stay active during your stay with access to our fitness centre, and rest assured with our round-the-clock reception desk always ready to assist you.

Chip's Restaurant and Room Service
Indulge in local cuisine at Chip's Restaurant, offering a variety of dining options from à la carte to buffet-style. For ultimate convenience, take advantage of our room service.

Experience the best of Pachuca at Hotel Emily - book now for a memorable stay!

Important information:

Please note that children older than 8 years old can stay for an additional cost. Please contact the property for prices.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MEX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for MXN 200 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 206 reviews
Cleanliness: 9.28
Service: 9.75
Location: 9.49
Room Quality: 9.04
Amenities: 8.77
Value for Money: 8.23
Food and Beverage: 8.78
Overall Experience: 9.45
J
Juan • family_with_children • mx
8
bien
Pros:

regular, creo que tiene oportunidad de mejorar

Cons:

El desayuo y lo pequeño del cuarto

2026-03-09 • via Nuitee
J
Jose Alberto • family_with_children • mx
10
Pros:

Ubicación, atención del personal

Cons:

Todo excelente

2026-02-28 • via Nuitee
P
Patricia • couple • mx
10
Pros:

La amabilidad del personal

Cons:

Todo bien

2026-02-23 • via Nuitee
J
Josselin • couple • nl
10
2026-02-12 • via Nuitee
A
Arq. Adan Sanchez • couple • mx
10
El mejor hotel del centro de la Ciudad.
Pros:

El mejor hotel ubicado en el Centro de la ciudad, por un poco mas con vista al reloj emblemático de esta ciudad,
el bell boy super atento junto con la recepcionista en turno fueron muy buenos guías de turista. las camas y almohadas a si como todas las cobijas no pasamos fríos!

Cons:

Lo único malo fuera de lo hermoso del hotel el Reloj emblemático sonaba cada 15 o media hora durante toda la noche.

2026-02-12 • via Nuitee
A
Ana Gabriela • solo_traveller • fi
10
Quite place to stay.
Pros:

Location and view are amazing. Really clean hotel and friendly staff. The surraunded area is very safe, nice to walk arround.

Cons:

Just in the restaurant the michelada quality was really poor.

2026-02-09 • via Nuitee
H
Hester • family_with_children • us
8
Good value hotel
Pros:

Very comfortable beds. Mostly clean.

Cons:

Breakfast was very minimal and quality is lacking. Water drain problem for both sink and shower.

2026-01-31 • via Nuitee
S
Saavedra Amparo • family_with_children • mx
10
2026-01-30 • via Nuitee
N
NARMERFOX735 • family_with_children • mx
9
Pros:

Lo iluminado por el.ventanal

Cons:

El colchón

2026-01-26 • via Nuitee
V
Vicente • couple • mx
10
2026-01-23 • via Nuitee
A
Andrea • family_with_children • mx
9
Limpio, cómodo y buena ubicación
Pros:

La limpieza y lo cómodo de las camas. Muy amable la señora Maribel en el restaurante, es una gran guía de turistas

Cons:

Me hubiera gustado que mi habitación diera al frente de la plaza del reloj

2026-01-21 • via Nuitee
G
Gerardo • family_with_children • mx
10
Pros:

El servicio de terraza...
Excelente para fumar...

2026-01-19 • via Nuitee
J
Jaime • extended_group • us
10
Exelente
Pros:

La ubicacion

Cons:

Todo bien

2026-01-19 • via Nuitee
N
NARMERFOX735 • family_with_children • mx
10
2026-01-15 • via Nuitee
P
Peregrino Acuña • family_with_children • mx
9
2026-01-10 • via Nuitee
H
Hammad • couple • ae
9
Pros:

Great location, nice rooms, good for short stay

2026-01-07 • via Nuitee
R
Roberto Adrian • family_with_children • mx
7
Pros:

La ubicación

Cons:

El bufete era un chiste

2026-01-06 • via Nuitee
M
Mendez • family_with_children • mx
8
2026-01-04 • via Nuitee
M
Moreno Pérez • family_with_children • mx
10
SUPERO MIS EXPECTATIVAS
Pros:

Ya es la segunda ocasion que me hospedo en este hotel, lo que me gusta es la ubicacion, que es centrica

Cons:

No tengo ningin comentario negativo

2026-01-03 • via Nuitee
M
Mora • extended_group • mx
10
Un lugar bien ubicado con personal muy amable y bien organizado.
Pros:

Me gustó la atención amable y dispuesta del personal, y el desayuno que se ofrece junto con el apartado de la habitación.

Cons:

Todo estuvo bien. Quiza cuidar el mantenimiento de las regaderas, para que no se salga o se desperdicie agua. Pero es un detalle minimo.

2026-01-02 • via Nuitee