Children allowed
Pets allowed

Facilities

Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly and helpful staff
Great location
Cons:
Expensive for what it is
Noise in the hotel
Limited amenities in room

Categories

Cleanliness
9.55
Multiple reviews highlight the cleanliness of the rooms and overall hotel.
Service
10
Staff received frequent praise for being helpful and friendly.
Location
9.52
Guests appreciated the convenient location, especially for public transport links.
Room Quality
9.56
Rooms were noted as spacious, clean, and comfortable, although some faced noise issues.
Amenities
8.51
Mixed reviews on amenities; some guests found the mini-bar lacking.
Value for Money
8.54
Some saw it as expensive, particularly for certain amenities.
Food and Beverage
9.5
Breakfast and dining facilities received positive mentions.
Overall Experience
10
Overall satisfaction frequently noted with high return rates from guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:01

Property Description

Modern and Stylish Accommodation
Mama Shelter London offers modern and stylish rooms equipped with free WiFi, air-conditioning, and on-demand movies. Each room features a private bathroom with complimentary toiletries and a hair dryer.

Delicious Dining Options
Indulge in a wide selection of homemade dishes at the hotel's large restaurant, and don't miss the daily breakfast buffet. Unwind at the lively bar in the veranda with a variety of cocktails and snacks to choose from.

Convenient Location
With a 24-hour reception and multilingual staff, Mama Shelter London is conveniently located near Bethnal Green Underground Tube Station and a bus stop right outside the hotel, providing easy access to popular London landmarks. Book now for an unforgettable stay at Mama Shelter London.

Important information:

Please note that the hotel, bar and restaurant are cashless. It is only possible to pay by card.

Please note that the credit card used to book a prepaid reservation must be presented upon arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for £15 per person per night when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Video

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.4
Based on 3378 reviews
Cleanliness: 9.55
Service: 10
Location: 9.52
Room Quality: 9.56
Amenities: 8.51
Value for Money: 8.54
Food and Beverage: 9.5
Overall Experience: 10
J
Jenny • solo_traveller • dk
9
Lovely hotel with large rooms!
Pros:

Lovely hotel and large rooms with cute interior!

Cons:

The walls were thin and you could hear everything from the neighbours.

2026-01-31 • via Nuitee
N
Nicola • couple • gb
8
Perfectly adequate for a one night trip to London, convenient location to visit our new grandchild
Pros:

didn't have breakfast

2026-01-31 • via Nuitee
A
Arthur • couple • fr
8
Très bon séjour !
Pros:

L'emplacement près du bus !
La chambre, le breakfast !

Cons:

En arrivant la chambre sentait fortement le tabac froid.
Une employée de l'accueil désagréable pour laisser les bagages et le check out !

2026-01-30 • via Nuitee
P
Puk • extended_group • nl
6
We hebben steeds een uber genomen. Zagen niet zo snel goed metro vervoer.
Pros:

Normaal gesproken ga ik graag naar mama shelter. Nu baalde ik dat we in de kelder sliepen (stond vermeld, niet gerealiseerd hoe bedompt dat zou zijn). De bar was niet erg gastvrij.

Cons:

X

2026-01-29 • via Nuitee
L
Leo • solo_traveller • hr
9
2026-01-29 • via Nuitee
I
Isabelle • couple • fr
8
Très bien
Pros:

Décoration superbe
Chambre grande et lit très confortable
Prix bas pour Londres

Cons:

Emplacement
Loin du centre

2026-01-29 • via Nuitee
L
luc • couple • be
7
Cons:

breakfast not as usual within Mama Shelter
the coffee machine was broke for our entire stay and during breakfast we had to ask for bread, eggs, bacon, ...
and still we have been charged for a complete breakfast
not that client friendly

2026-01-29 • via Nuitee
S
Stefano • couple • it
7
Tutto bene nel complesso
Pros:

Colazione e struttura nuova

Cons:

La moquette in camera

2026-01-29 • via Nuitee
P
Peder • solo_traveller • se
9
2026-01-29 • via Nuitee
H
Heather • couple • us
1
Hotel closing down in a few days but can understand why.
Pros:

I was told this hotel is closing down in 3 days
I am very disappointed. I booked a double room on the website and got another room without a window and in the basement. It was terrible.

Cons:

NO WINDOW IN ROOM, Very claustrophobic I can see why the hotel is closing down.

2026-01-28 • via Nuitee
N
Nicholas • couple • gb
8
2026-01-28 • via Nuitee
E
Elie • couple • fr
10
2026-01-27 • via Nuitee
E
Elodie • couple • fr
10
2026-01-27 • via Nuitee
C
claudio • family_with_children • gb
10
2026-01-27 • via Nuitee
B
Berangere • extended_group • fr
8
Bien mais je vais chercher un autre endroit
Pros:

Le lieu
La convivialité

Cons:

Les chambres trop petites
Il fait trop chaud dans les chambres et pas moyen d ouvrir
Il est impensable de ne pas pouvoir avoir un café au restaurant après 11.00.
On ne peut pas avoir de bouteille d eau dans la chambre … très inhabituel.

Le service franchement n est pas à la hauteur de la promesse de cet hôtel

2026-01-26 • via Nuitee
N
Nicky • family_with_children • au
8
Pros:

Friendly staff

2026-01-26 • via Nuitee
P
Pericles • family_with_children • gb
10
2026-01-26 • via Nuitee
F
Frederic • couple • gb
9
2026-01-26 • via Nuitee
A
Alice • couple • fr
7
je conseille l'établissement à condition de ne pas trop attendre du personnel
Pros:

l'emplacement
la décoration
l'insonorisation des chambres

Cons:

température trop chaude dans les chambres
personnel indifférent

2026-01-26 • via Nuitee
P
Phil • couple • gb
10
A lovely stay in a great hotel!!
Pros:

Great location very quirky and clean!

Cons:

Nothing

2026-01-25 • via Nuitee