Courtyard Atlanta Airport West

Hotels
•
Courtyard by Marriott
7.6 (379 reviews)
3400 Creek Pointe Drive , Atlanta , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
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Review Highlights

Pros:
Great location for airport access
Friendly staff
Welcoming reception
Cons:
Cleanliness issues with rooms
Lack of promised amenities
Service inconsistencies

Categories

Cleanliness
5.04
Several negative mentions of cleanliness with stained bedding and mold found in rooms.
Service
9.01
Staff received positive mentions for friendliness, although some service issues were reported.
Location
9.55
Conducive location near airport and dining options, as mentioned positively in reviews.
Room Quality
6.51
Issues with the room quality including pests, musty smells, and broken locks reported by guests.
Amenities
6.04
Lack of basic amenities such as free breakfast or proper hygiene products noted.
Value for Money
7.99
Mixed sentiments regarding pricing and charges compared to what was advertised.
Food and Beverage
8.04
Breakfast was charged despite guests expecting it to be free.
Overall Experience
8.62
General sentiment reflects mixed experiences, with some positives balancing out significant negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:06

Property Description

Convenient Location and Amenities
Courtyard Atlanta Airport West, just 4 miles from Hartsfield-Jackson International Airport, boasts both indoor and outdoor pools. The free Wi-Fi throughout the hotel ensures you stay connected effortlessly.

Modern Comfort and Fitness Options
The elegantly-furnished, spacious rooms come with cable TV and air conditioning, offering a comfortable retreat. Stay active at the well-equipped gym with cardiovascular equipment, or opt for the shuttle service to travel hassle-free to the airport.

Delightful Dining Experience
Indulge in a delicious breakfast buffet of American meals at The Courtyard Café, setting the perfect tone for your day ahead. Book now for a seamless stay at Courtyard Atlanta Airport West.

Important information:

Please note the City Tax is a State Recovery Fee is not included in the price.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ATL

Property Policies

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.6
Based on 379 reviews
Cleanliness: 5.04
Service: 9.01
Location: 9.55
Room Quality: 6.51
Amenities: 6.04
Value for Money: 7.99
Food and Beverage: 8.04
Overall Experience: 8.62
P
Phylicia • couple • us
4
It wasn’t worth the price.
Pros:

It was close to the church we were going to for resurrection Sunday and the staff was pretty nice.

Cons:

The floor we were on smelt like cigarettes, the shower door wouldn’t stay shut, there were spots on the blankets, and they charged us for parking although booking.com says parking is free.

2026-04-06 • via Nuitee
J
Jewell • couple • us
9
2026-04-05 • via Nuitee
N
newyorkbo • Business
4
Very disappointing stay.
Pros:

I find it difficult to understand how this property is able to represent itself as a Courtyard by Marriott. My experience fell well below the standard one would reasonably expect from the brand.

I arrived between 7:00 and 8:00 PM and was assigned a room, only to discover almost immediately that the television remote was damaged and nonfunctional. When I went to the front desk, it was unattended. After calling out several times, an employee eventually emerged from the back office and provided a replacement remote. I mentioned that I would need to change rooms if it did not work, and was told that no other rooms were available. Fortunately, the replacement remote did function, but this was not an encouraging start.

The condition of the room itself raised further concerns. Each bed had two vertical back cushions at the head, both placed inside pillowcases that did not fully cover them, leaving several inches of the cushions exposed. This created an untidy and unhygienic impression.

Additionally, the message light on the in-room phone was flashing. When I checked it, I discovered it was a wake-up call message intended for a previous guest from approximately a week earlier, suggesting that basic room resets between guests are not being performed properly.

I returned to the front desk twice more with questions, and on both occasions it was again unattended.

In the morning, while waiting for my Uber, I looked for a place to sit and found the lobby seating—specifically the blue chairs—in a notably poor and worn condition (photos attached).

Overall, I was very disappointed with the state of this property and the lack of attention to basic service standards. I had actually changed my reservation from a Fairfield to this Courtyard—at a slightly higher cost—because I expected a more reliable experience. Unfortunately, this stay did not meet even modest expectations.

2026-03-19 • via Tripadvisor
M
Maxine • couple • us
7
2026-03-19 • via Nuitee
B
bobby • family_with_children • us
9
Very friendly staff.
Pros:

Very clean and close to interstate. Several local restaurants.

Cons:

I don’t have anything bad to say.

2026-03-16 • via Nuitee
D
Darryl Maurice • couple • us
10
2026-03-09 • via Nuitee
L
Lisa • couple • us
10
The staff were very accommodating in every way.
Pros:

The location is everything. Close to several restaurants, fast food, shopping and entertainment. Nice clean rooms.

Cons:

No microwave in room. Need more closet space.

2026-03-01 • via Nuitee
J
Jarvis • family_with_children • us
8
2026-02-25 • via Nuitee
W
Warren • solo_traveller • us
9
2026-01-19 • via Nuitee
P
Percie • couple • us
2
2026-01-19 • via Nuitee
S
Schenita • couple • us
8
Pros:

The staff were super friendly and accommodating. I reported my room assignment overwhelming smelled of smoke and without hesitation I was immediately reassigned.

Cons:

My first room smelled of cigarette smoke. I’m asthmatic and was taken aback as the room was a non smoking room.

2026-01-15 • via Nuitee
E
Eric • couple • us
10
Definitely coming back
Pros:

Great location and very nice and clean

2026-01-03 • via Nuitee
C
Chesley • couple • us
10
2025-11-20 • via Nuitee
K
Kim • family_with_children • us
5
Could have been better
Pros:

The staff at the front were friendly

Cons:

The safa/bed had big stains on it. The shower mat was dirty. The sink stopper in the bathroom did not come up all the way so the water took a while to go down/out.

2025-11-10 • via Nuitee
J
Jeffrey • couple • us
8
2025-11-10 • via Nuitee
A
Aquatta • solo_traveller • us
10
Nice
Pros:

I like that I was given a complimentary snack bag. And the front desk ladies was welcoming and warm.

Cons:

N/A

2025-11-10 • via Nuitee
5
580saylir • Business
2
COCKROACHES CRAWLING THE WALLS + BEDBUGS
Pros:

Huge cockroach, the kind that flies, crawling in our room. I also got bedbug bites and itchiness all over as soon as my body touched the bedsheets. Please do yourself a favor and don’t come here.

2025-10-28 • via Tripadvisor
S
Susanna • couple • ch
8
Optimal für eine Nacht zwischen Ankunft und Weiterreise
Pros:

Nähe zum Flughafen, Restaurants und Einkauftszentrum zu Fuss erreichbar.

Cons:

Ein Haartrockner im Badezimmer.

2025-10-15 • via Nuitee
F
Felicia • partner
8
Pros:

The hotel was clean and everyone was friendly. The room I had needed some upgrades but it was ok

2025-10-11 • via Nuitee
J
Janice • extended_group • us
9
2025-10-05 • via Nuitee