Hilton Garden Inn Louisville-Northeast

Hotels
•
Hilton Garden Inn
8.8 (343 reviews)
9850 Park Plaza Avenue , Louisville , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly Staff
Great Location
Cons:
Noise issues
Housekeeping complaints

Categories

Cleanliness
8.13
Several reviews mentioned strong bleach and moldy smells, as well as issues with housekeeping.
Service
9.6
Most reviews praised the friendly and attentive staff, contributing to a positive service experience.
Location
9.64
Location was frequently mentioned as a strong positive aspect, being close to shops and restaurants.
Room Quality
8.59
General comfort and modernity mentioned, despite some complaints about temperature control and noise.
Amenities
8.62
Amenities like breakfast and coffee bar available but some guests felt they should be included in the price.
Value for Money
8.58
Some guests felt they paid top dollar and received average amenities, impacting perceived value.
Food and Beverage
8.63
Breakfast options were good quality but not included for all guests, which disappointed some.
Overall Experience
8.6
Overall good experience highlighted by several positive reviews, despite some negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:00

Property Description

Convenient Location
Located just a short drive from downtown Louisville and a stone's throw away from The Paddock Shops Shopping Center, the Hilton Garden Inn Louisville-Northeast offers the perfect blend of city access and suburban tranquility.

Modern Amenities
Each room at this hotel is equipped with top-notch amenities, including a flat-screen TV, iPod docking station, microwave, refrigerator, and free Wi-Fi. Whether you're looking to relax or stay connected, we have you covered.

Leisure and Fitness
Take advantage of our indoor pool, well-equipped gym, and on-site restaurant during your stay. Need a snack or forgot something at home? Our convenience store has you covered. Whether you want to work out or unwind, we have everything you need for a comfortable stay.

Ready to experience the best of Louisville? Book your stay at the Hilton Garden Inn Louisville-Northeast now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SDF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 343 reviews
Cleanliness: 8.13
Service: 9.6
Location: 9.64
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.58
Food and Beverage: 8.63
Overall Experience: 8.6
D
Donald • family_with_children • us
9
Great stay!
Pros:

Breakfast was amazing buffet multiple protiens but it was 14.95/person

Cons:

Needs were a little hard. Hotel didn't get handicapped room request

2026-06-30 • via Nuitee
L
Lucretia Gaddis • solo_traveller • us
3
Pros:

Location was great.

Cons:

Couldn't check into my room until 4:15 pm. Had driven all night from Mississippi, and just needed somewhere to rest. Offered to check in early and pay for another day because they (I am reasonably sure) had already assigned rooms and would have been happy to put my belongings in my room until housekeeping could clean the room. We had to sit in the parking lot from 9 am until 4:15 pm before I could check in. Also, my 43 year old daughter fell in the tub because there were no bath mats or stencils in the tub, and the grab bar was mounted incorrectly at the front of the tub by the toilet! Needed to be at the back of the tub where people get out. There was trash (which I have a photo of) at the front and back door entrance overflowing out of the trash receptacle. Would be a nice "Hilton worthy" hotel if it had some serious renovations, and they didn't over-book the property. There was one young woman that worked the front desk and she was very nice and helpful as she could be. Her name was Anna. The key cards were difficult to get to work also. There were stains on the ceiling in several areas of the hotel, and just DEFINITELY not up to what standards I expected Hilton to have. I usually use Hilton, but after this experience, will be considering other hotels.

2026-06-24 • via Nuitee
G
Gregg • solo_traveller • us
8
2026-06-24 • via Nuitee
C
Christine • solo_traveller • us
10
The staff is amazing!
2026-06-21 • via Nuitee
R
Ru5 • solo_traveller • us
10
Pros:

Everything

2026-06-19 • via Nuitee
P
Pineda Mesa • family_with_children • us
10
2026-06-18 • via Nuitee
M
Martin • solo_traveller • us
8
Pros:

Good location, good deal for the money

Cons:

Rooms are becoming dated

2026-05-25 • via Nuitee
A
Amy • solo_traveller • us
8
2026-05-24 • via Nuitee
D
Deborah • solo_traveller • us
4
Great staff, great location, rooms need a refresh now.
Pros:

The staff was excellent

Cons:

The room looked worn. Surprised that the box springs were exposed.

2026-05-22 • via Nuitee
M
Melvin • couple • us
8
Very nice
Pros:

Very clean, friendly staff. Mini store with sandwiches and salads.

Cons:

Breakfast is not included in price. Does not state that in description

2026-05-19 • via Nuitee
R
Ray • solo_traveller • us
8
2026-05-19 • via Nuitee
J
Joan R • couple • us
9
2026-05-07 • via Nuitee
R
Ray • couple • us
8
2026-05-07 • via Nuitee
J
Jonathan • couple • us
10
2026-04-29 • via Nuitee
T
Tammy • couple • us
10
2026-04-21 • via Nuitee
D
Devan • solo_traveller • us
10
Pros:

The location was beautiful and quiet

Cons:

N/A

2026-04-17 • via Nuitee
A
Annemarie • extended_group • us
10
Pros:

Easy to get to off of interstate, very nice area

2026-04-03 • via Nuitee
M
Michael • couple • us
5
Pros:

It was very clean

Cons:

Poor management of the bar. Beer wasnt cold not stocked I checked out early and was not refunded my money

2026-03-29 • via Nuitee
W
West • solo_traveller • us
10
2026-03-28 • via Nuitee
M
Michael • family_with_children • us
10
2026-03-10 • via Nuitee