Hilton Garden Inn Louisville-Northeast

Hotels
•
Hilton Garden Inn
8.8 (354 reviews)
9850 Park Plaza Avenue , Louisville , US
+1 502-423-0018

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly Staff
Great Location
Cons:
Noise issues
Housekeeping complaints

Categories

Cleanliness
8.13
Several reviews mentioned strong bleach and moldy smells, as well as issues with housekeeping.
Service
9.6
Most reviews praised the friendly and attentive staff, contributing to a positive service experience.
Location
9.64
Location was frequently mentioned as a strong positive aspect, being close to shops and restaurants.
Room Quality
8.59
General comfort and modernity mentioned, despite some complaints about temperature control and noise.
Amenities
8.62
Amenities like breakfast and coffee bar available but some guests felt they should be included in the price.
Value for Money
8.58
Some guests felt they paid top dollar and received average amenities, impacting perceived value.
Food and Beverage
8.63
Breakfast options were good quality but not included for all guests, which disappointed some.
Overall Experience
8.6
Overall good experience highlighted by several positive reviews, despite some negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:00

Property Description

Convenient Location
Located just a short drive from downtown Louisville and a stone's throw away from The Paddock Shops Shopping Center, the Hilton Garden Inn Louisville-Northeast offers the perfect blend of city access and suburban tranquility.

Modern Amenities
Each room at this hotel is equipped with top-notch amenities, including a flat-screen TV, iPod docking station, microwave, refrigerator, and free Wi-Fi. Whether you're looking to relax or stay connected, we have you covered.

Leisure and Fitness
Take advantage of our indoor pool, well-equipped gym, and on-site restaurant during your stay. Need a snack or forgot something at home? Our convenience store has you covered. Whether you want to work out or unwind, we have everything you need for a comfortable stay.

Ready to experience the best of Louisville? Book your stay at the Hilton Garden Inn Louisville-Northeast now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SDF

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.8
Based on 354 reviews
Cleanliness: 8.13
Service: 9.6
Location: 9.64
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.58
Food and Beverage: 8.63
Overall Experience: 8.6
M
Mark • extended_group • us
9
Very pleasant. Exactly what we wanted
Pros:

Clean facilities. Easy parking. Friendly and efficient checking and out

Cons:

Slightly inconvenient to find based on location and busy area pulling in and out. But not bad.

2026-09-19 • via Nuitee
A
Anna • solo_traveller • us
10
2026-09-19 • via Nuitee
A
Ashton • solo_traveller • us
7
2026-09-17 • via Nuitee
D
Dianne • couple • us
7
It was good we were out of the room most of the day visiting family.
Pros:

The breakfast bar should be no charge for guests staying, almost every hotel is free breakfast.

Cons:

The mattress on our bed was terrible you immediately sink to the middle of the bed. For a Hilton hotel I think this is below their standards. We did report it to the front desk and they were very polite in moving us to another room. However we had to move all of our belongings to the new room. Then they tried to put my daughter and her family in the same room in a matter of just a few minutes without cleaning the room or removing the mattress from the room.

2026-09-09 • via Nuitee
J
Joseph • couple • us
10
Pros:

The breakfast was excellent and fresh.

2026-08-26 • via Nuitee
D
Daniel • couple • ca
8
A very nice stay
Pros:

Pleasant

Cons:

Location

2026-08-16 • via Nuitee
B
Bill • couple • us
9
A true value top to bottom
Pros:

Very suitable and clean

Cons:

Location off road and must pay attention at. Night

2026-08-10 • via Nuitee
M
Myrna • family_with_children • us
9
Would definitely stay here again and would recommend it.
Pros:

Location

2026-08-05 • via Nuitee
H
Hashmat • extended_group • us
4
2026-07-22 • via Nuitee
T
Timothy • couple • us
10
Excellent
Pros:

Everything was very clean, well maintained and staff was excellent

2026-07-20 • via Nuitee
R
Russell • couple • us
7
I would not stay there again
Pros:

Good location

Cons:

Needs an update to baths and rooms

2026-07-20 • via Nuitee
P
Preeti • solo_traveller • us
10
The location is great and very friendly staff
Pros:

Everyone at the front desk was courteous and friendly.
The people at the breakfast buffet were great!! Always ready to be helpful and ready to please you.

Cons:

Could have better sheets

2026-07-17 • via Nuitee
K
Kurt • solo_traveller • us
9
2026-07-16 • via Nuitee
T
Tom • couple • us
8
2026-07-11 • via Nuitee
D
Donald • family_with_children • us
9
Great stay!
Pros:

Breakfast was amazing buffet multiple protiens but it was 14.95/person

Cons:

Needs were a little hard. Hotel didn't get handicapped room request

2026-06-30 • via Nuitee
G
Gregg • solo_traveller • us
8
2026-06-24 • via Nuitee
L
Lucretia Gaddis • solo_traveller • us
3
Pros:

Location was great.

Cons:

Couldn't check into my room until 4:15 pm. Had driven all night from Mississippi, and just needed somewhere to rest. Offered to check in early and pay for another day because they (I am reasonably sure) had already assigned rooms and would have been happy to put my belongings in my room until housekeeping could clean the room. We had to sit in the parking lot from 9 am until 4:15 pm before I could check in. Also, my 43 year old daughter fell in the tub because there were no bath mats or stencils in the tub, and the grab bar was mounted incorrectly at the front of the tub by the toilet! Needed to be at the back of the tub where people get out. There was trash (which I have a photo of) at the front and back door entrance overflowing out of the trash receptacle. Would be a nice "Hilton worthy" hotel if it had some serious renovations, and they didn't over-book the property. There was one young woman that worked the front desk and she was very nice and helpful as she could be. Her name was Anna. The key cards were difficult to get to work also. There were stains on the ceiling in several areas of the hotel, and just DEFINITELY not up to what standards I expected Hilton to have. I usually use Hilton, but after this experience, will be considering other hotels.

2026-06-24 • via Nuitee
C
Christine • solo_traveller • us
10
The staff is amazing!
2026-06-21 • via Nuitee
R
Ru5 • solo_traveller • us
10
Pros:

Everything

2026-06-19 • via Nuitee
P
Pineda Mesa • family_with_children • us
10
2026-06-18 • via Nuitee