Aloft Chicago O'Hare

Hotels
•
Aloft
8.5 (863 reviews)
9700 Balmoral Avenue , Rosemont , us

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean room
Great location
Friendly staff
Cons:
Poor communication
Shower maintenance issues
High cost for amenities

Categories

Cleanliness
8.39
The room was clean but the shower issues affected overall perception.
Service
7.86
Issues with communication and response time from call center and staff.
Location
9.4
Excellent location close to the mall and convention center.
Room Quality
8.35
The room was comfortable, though there were some maintenance issues.
Amenities
7.88
Lack of complimentary breakfast and insufficient refrigerator size.
Value for Money
8.34
High cost without some expected amenities like breakfast.
Food and Beverage
8.89
Standard quality for this hotel tier.
Overall Experience
8.86
A generally positive experience despite a few significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:33

Property Description

Convenient Location and Shuttle Services
Connected to MB Financial Park and close to O’Hare International Airport, Aloft Chicago O’Hare offers free shuttle services for guests, ensuring a seamless travel experience.

Modern Amenities and Dining Options
Guest rooms feature free WiFi, flat-screen cable TV, walk-in showers, and Bliss bath amenities. Re:fuel offers light meals and a cappuccino bar, while the WXY Z Bar serves signature cocktails and fine wines.

Leisure and Business Facilities
Enjoy the indoor pool, fitness centre, lounge with a pool table, and on-site business centre. Additionally, the hotel provides a free shuttle to the Rosemont CTA Blue Line for easy access to Downtown Chicago.

Book now for a comfortable stay with convenient amenities at Aloft Chicago O’Hare.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

The hotel offers free airport shuttle services from 7:00 to 23:00. The shuttle leaves the hotel every half hour at the top and bottom of the hour. Guests traveling domestically must meet the hotel shuttle at Shuttle Bus Center Door 3.

Please note: international guests must contact hotel directly for airport shuttle services.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 30 per day.

Location

Guest Reviews

8.5
Based on 863 reviews
Cleanliness: 8.39
Service: 7.86
Location: 9.4
Room Quality: 8.35
Amenities: 7.88
Value for Money: 8.34
Food and Beverage: 8.89
Overall Experience: 8.86
J
Joshua • solo_traveller • us
5
Fine
Pros:

Good location. Decent enough amenities

Cons:

The bathroom smelled like sewer. Guests were super loud in the hallways at night.

2026-04-21 • via Nuitee
P
pearce • couple • us
8
2026-04-19 • via Nuitee
C
Chaozhe • solo_traveller • us
9
Place is great, will come again but not happy with the staff.
Pros:

Great location, value

Cons:

The staff is not reasonable, refused to give a receipt citing that I booked the reservation from third party. I don’t understand why would a staff try to this to punish a customer. It is probably between the companies contract but don’t act like you are running the business. If you guys don’t want us to book from third party, then don’t list us on the third party website.

2026-04-15 • via Nuitee
L
Laurel • family_with_children • us
10
2026-04-13 • via Nuitee
P
Philip • solo_traveller • us
9
Pros:

Excellent facilities and very friendly staff.

2026-04-12 • via Nuitee
C
CHARALAMPOS • solo_traveller • us
9
2026-04-12 • via Nuitee
C
Cortez • solo_traveller • us
10
2026-04-04 • via Nuitee
G
Grzegorz • couple • us
10
2026-04-04 • via Nuitee
E
ERICA • extended_group • us
4
Was disappointed. Expected better overall.
Pros:

Didn't have breakfast. Location was difficult. Parking was an issue.

2026-04-01 • via Nuitee
N
Nancy • extended_group • us
9
2026-04-01 • via Nuitee
L
Laurel • family_with_children • us
10
Great night sleep
Pros:

The king-size bed was very comfortable, & we fell right asleep.

2026-03-27 • via Nuitee
E
Eugenia • solo_traveller • us
8
2026-03-18 • via Nuitee
M
MASANORI • solo_traveller • jp
10
最高
Pros:

広い、綺麗

Cons:

値段高い、遠い

2026-03-16 • via Nuitee
K
Keith • couple • us
10
2026-03-12 • via Nuitee
P
Peter • couple • us
10
2026-03-10 • via Nuitee
J
Jason • solo_traveller • us
8
Always enjoy visiting, can’t wait to come back
Pros:

The vibe & parking spaces!

Cons:

Right there!!!!

2026-03-09 • via Nuitee
B
Bryan • solo_traveller • us
8
Pros:

went well

2026-03-06 • via Nuitee
L
Lynn • couple • us
10
2026-03-02 • via Nuitee
A
Aaron • couple • us
9
Was nice and will most likely stay again in April
Pros:

Nice feel and vibe. Location was good and shuttle to airport was great. Parking a plus

Cons:

Food at the bar was just ok. Burger fine but the ceaser salad was terrible

2026-02-27 • via Nuitee
4
462lenaz • Business • Germantown, Tennessee
6
Stay somewhere else
Pros:

This place just left a lot to be desired

The front desk is right inside the front door so if there’s more than one person checking in, there is no place to stand

The night I checked in the elevator area reeked of marijuana

Then I get to my room and pull back the comforter and the sheets are filthy. There was a lipstick stain, some other brown stain, and a very long hair. I went downstairs and was given another room. I wasn’t even given an apology for the disgusting room. The new room appeared clean, but once that has happened, I just worry that nothing’s really clean because housekeeping is clearly not doing their job.

The room layout is weird. There’s a sink area and then a half wall behind which is the shower and toilet. There’s a small light over the shower and that’s it so the toilet is in the dark.

I went down to the bar for dinner because it was late when I got in. The menu only has a few things on it. And the menu is a wrinkled piece of copy paper. Food is on a paper plate and even the drinks are in plastic cups.

Breakfast is fine. It’s just a few things made to order and then they have a little area where you can buy snacks.

They do an airport shuttle. The driver was very nice.

Given the amount of hotels in the area, Next time I would stay somewhere else.

2026-02-11 • via Tripadvisor