Aloft by Marriott Chicago O'Hare

Hotels
Aloft
8.5 (911 reviews)
9700 Balmoral Avenue , Rosemont , us

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Clean room
Great location
Friendly staff
Cons:
Poor communication
Shower maintenance issues
High cost for amenities

Categories

Cleanliness
8.39
The room was clean but the shower issues affected overall perception.
Service
7.86
Issues with communication and response time from call center and staff.
Location
9.4
Excellent location close to the mall and convention center.
Room Quality
8.35
The room was comfortable, though there were some maintenance issues.
Amenities
7.88
Lack of complimentary breakfast and insufficient refrigerator size.
Value for Money
8.34
High cost without some expected amenities like breakfast.
Food and Beverage
8.89
Standard quality for this hotel tier.
Overall Experience
8.86
A generally positive experience despite a few significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:33

Property Description

Convenient Location and Shuttle Services
Connected to MB Financial Park and close to O’Hare International Airport, Aloft Chicago O’Hare offers free shuttle services for guests, ensuring a seamless travel experience.

Modern Amenities and Dining Options
Guest rooms feature free WiFi, flat-screen cable TV, walk-in showers, and Bliss bath amenities. Re:fuel offers light meals and a cappuccino bar, while the WXY Z Bar serves signature cocktails and fine wines.

Leisure and Business Facilities
Enjoy the indoor pool, fitness centre, lounge with a pool table, and on-site business centre. Additionally, the hotel provides a free shuttle to the Rosemont CTA Blue Line for easy access to Downtown Chicago.

Book now for a comfortable stay with convenient amenities at Aloft Chicago O’Hare.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

The hotel offers free airport shuttle services from 7:00 to 23:00. The shuttle leaves the hotel every half hour at the top and bottom of the hour. Guests traveling domestically must meet the hotel shuttle at Shuttle Bus Center Door 3.

Please note: international guests must contact hotel directly for airport shuttle services.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Location

Guest Reviews

8.5
Based on 911 reviews
Cleanliness: 8.39
Service: 7.86
Location: 9.4
Room Quality: 8.35
Amenities: 7.88
Value for Money: 8.34
Food and Beverage: 8.89
Overall Experience: 8.86
R
Robyn family_with_children us
3
great location , poor customer service and false advertising on what paying extra for breakfast really means.
Pros:

the location

Cons:

The reserved two rooms and paid for breakfast to be included , 2 adults in each room plus two children but only received a 2 $25 voucher for each room . that is as $50 for both rooms for the whole weekend. I ended up spending additional money on breakfast because for $25 for two adults and children it was not even close to half of the total with how the prices were set. The staff was also rude whenever asked a question . also on saturday night , the room next to us was playing loud music until 5am. when I mentioned this to the front desk , they claimed no one else mentioned anything and brushed me off . despite the location being great, the stay was not worth it and will definitely not book here again.

2026-08-10 via Nuitee
J
Jenifer couple us
6
Pros:

I liked how close it was to the rosemont theater, it was a very walkable area to many places surrounded. Never stayed here but I would definitely recommend if you are going to be at a concert in the rosemont theater.

Cons:

How many times I had to walk over to the parking area and take many steps like go to the elevators for 2 separate places. Very few amenities, very small space to be in. The bathroom is a really weird thing where the toilet isn’t within its own. It’s in the shower so that really broke it to me. Water pressure is very low.

2026-08-10 via Nuitee
G
Gloria couple mx
7
2026-08-04 via Nuitee
L
Lauren couple us
1
Disgusting, dirty nasty
Pros:

My room smell like a sewer. The bathroom was filthy when I got there it was nasty I liked nothing about the property.

2026-07-25 via Nuitee
V
Veronica R couple us
10
Good for short stay in the Windy City.
Pros:

The room and furnishings were comfortable. It took us several tries to work the light switches but were satisfied with how we could use the lighting as needed during our stay. The hotel location was convenient to get to and travel in the area.

Cons:

The room did appear to be clean but discovered hair from a previous customer in the edge of the bathroom floor.

2026-07-22 via Nuitee
P
Pazit solo_traveller il
10
2026-07-21 via Nuitee
B
Brooke solo_traveller us
10
Enjoyed the stay with my favorite person ❤️
Pros:

Really nice area, a lot to do around the hotel, definitely for couples, nice and romantic, loved my whole experience. Would go back again

Cons:

There’s nothing I did not like about it .

2026-07-17 via Nuitee
R
Russo couple us
5
2026-07-17 via Nuitee
J
Joseph solo_traveller us
10
2026-07-16 via Nuitee
V
Vincent solo_traveller us
8
2026-07-14 via Nuitee
D
Dana couple us
5
Easy commute from O’Hare
Pros:

Great location

2026-07-14 via Nuitee
D
Daack family_with_children us
10
2026-07-14 via Nuitee
J
Johnson extended_group us
3
Stay somewhere else.
Pros:

I enjoyed leaving.

Cons:

Customer service wasn’t great. I told them the toilet was dirty and the house keeping manager became defensive despite me showing her a picture of the bathroom being dirty prior to me arriving and no one came to apologize nor fix the situation. I had to wait a whole day until they finally addressed the issue. I spoke to Libby the girl at front desk and she told me she would have someone come clean the room over an hour passed I ended up missing dinner because the bathroom wasn’t clean for me to use the bathroom nor take a shower. When I called her to get an update she apparently forgot. She also was extremely rude to my friend and began waving her hand in my friend face when we asked for the room to be cleaned.

2026-07-13 via Nuitee
D
Dwayne family_with_children us
10
2026-07-13 via Nuitee
S
Shayron couple us
9
2026-07-13 via Nuitee
J
Jamie family_with_children us
10
2026-07-11 via Nuitee
L
Luc extended_group ca
9
2026-07-11 via Nuitee
H
Helen solo_traveller ch
8
Für meine Zwecke passend
Pros:

Sehr gute Lage. Nahe Flughafen und mit dem Zug war man in 40 Minuten in Downtown. Shuttelbus zum Flughafen

Cons:

Der Pool war nicht unbedingt einladend.

2026-07-07 via Nuitee
B
Bruce solo_traveller gb
9
Pros:

The intelligence reflected in designers/architects whi had the foresight not to put vents for AC above the heads of sleeping guests! The proximity of a great restaurant next door. The proximity of a parking garage connected to the hotel by a sky bridge. 12:00 p.m.check out!

2026-07-07 via Nuitee
J
Jose solo_traveller pa
10
2026-07-05 via Nuitee