JetPark Hotel Rotorua

Hotels
•
Independent
8.6 (184 reviews)
237 Fenton Street, Corner Victoria Street, Rotorua, 3010 , Rotorua , NZ
64-7-3502211

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Facilities

Boat tours nearby
Proposal/romance packages available
Express check-out
Fireplace in lobby
Electric car charging station
Hot springs nearby
Free WiFi
24-hour front desk
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Spacious accommodations
Affordable
Cons:
Food quality can be improved
Dated decor in places

Categories

Cleanliness
8.31
Overall, the property was described as clean and tidy, though some reviews indicated the decor was dated.
Service
9.08
The staff were frequently mentioned as friendly and helpful, with commendations for going above and beyond, particularly in correcting booking mistakes.
Location
9.12
Several reviews praised the hotel's central location and proximity to main attractions.
Room Quality
8.67
Rooms were described as spacious and comfortable, although some indicated that decor was a bit older.
Amenities
8.5
Amenities were generally appreciated, with specific mentions of breakfast options and room comforts.
Value for Money
8.56
The hotel was considered affordable for the range of services and quality offered.
Food and Beverage
7.91
The food quality received mixed reviews; some identified average experiences with meals.
Overall Experience
8.68
Most reviews reflected a positive overall experience, with mentions of returning to the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 09:06

Property Description

Discover the perfect blend of comfort and convenience at JetPark Hotel Rotorua, your ideal retreat in the heart of the city.

Recreational Bliss
Unwind by our sparkling outdoor pool or indulge in relaxation at the hot tub. Enjoy the inviting ambiance of our lobby featuring a cozy fireplace, perfect for unwinding after a day of exploration.

Dining Delights
Savor international cuisine at Te Puru, our on-site restaurant, or grab a quick bite at the cafe. Enhance your stay with drinks at the bar/lounge, and don't forget to treat yourself to our daily continental breakfast.

Modern Comforts
Stay connected and comfortable in one of our 63 air-conditioned rooms, complete with refrigerators, espresso makers, and 40-inch LED televisions. Enjoy complimentary Wi-Fi and all the essential amenities for a hassle-free stay.

Book your stay at JetPark Hotel Rotorua today for an unforgettable experience!

Important information:

  • Pool access available from 7:00 AM to 10:00 PM.
  • Children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ROT

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

8.6
Based on 184 reviews
Cleanliness: 8.31
Service: 9.08
Location: 9.12
Room Quality: 8.67
Amenities: 8.5
Value for Money: 8.56
Food and Beverage: 7.91
Overall Experience: 8.68
J
Jonathon • family
10
Pros:

Clean simple property

2025-10-13 • via Nuitee
L
Linda • family_with_children
8
Pros:

Great location and good service

2025-10-07 • via Nuitee
K
Kewan • family
6
Pros:

Need to include eggs, bacon and sausages as part of the breakfast buffet. This will be the only reason I would return.

Need to ensure beds are made for each night of stay. It does not take long to set the bed.

2025-10-05 • via Nuitee
O
Olivia • family
10
Pros:

Staff were so friendly and helpful. We stayed to head to Hobbiton, and the helped recommend we see Te Puia and experience the Polynesia Spa. Good location, town itself doesn’t have much, so wouldn’t expect any more.

2025-10-04 • via Nuitee
T
Toni-Marie
10
Pros:

Clean room

2025-10-02 • via Nuitee
S
SHANE A ROBERTS SUPERIOR
10
Pros:

Nice clean Room comfortable bed

2025-09-30 • via Nuitee
D
Divya
10
Pros:

Yes

2025-09-26 • via Nuitee
R
Rebecca • family
10
Pros:

The property was easily situated in the road in to the CBD and easily walkable to main shops and restaurants. Around a 20 minute walk to Eat Street and less to the Polynesian spa. We had a large room, with amenities. Breakfast was suitable with continental options. Great for a Nespresso pod machine in the room. Staff were friendly and helpful. A great stay. Parking filled up but we didn’t have issues finding a space.

2025-09-24 • via Nuitee
R
Russell
10
Pros:

Family friendly

2025-09-24 • via Nuitee
A
agnes tessrhian
10
Pros:

We come down every year for my daughters netball tournament and we have been coming to jet park 2 years now. We will definitely be back again next year

2025-09-16 • via Nuitee
B
Belinda • partner
8
Pros:

Hotel was fine, a little tired but clean and tidy. Service was great.

2025-09-15 • via Nuitee
V
Valerie • partner
10
Pros:

Property was clean and tidy. Staff very friendly. Very convenient to the main centre. Had dinner and drinks one night, good selection of beverages only downside was that the burger and chips we go were pretty average, lacked a bit of flavour. Will definitely stay here again.

2025-09-14 • via Nuitee
R
Ronald • family
10
Pros:

This hotel was perfect....affordable, staff were excellent & room was spacious and clean...love this hotel....also pet friendly which is great

2025-09-13 • via Nuitee
E
Emma
6
Ok but not great
Pros:

Disappointed on arrival, very run down, wouldn’t want to go in the pool or hot tub… The person who was possibly the manager who was on reception was not particularly friendly, answered the phone in the middle of checking us in and made us wait. Breakfast was ok but not great, overall the place could do with an upgrade.

2025-09-11 • via Nuitee
A
Alan
10
Pros:

The service at this hotel was incredible. I made a huge mistake with my booking (wrong dates) that Expedia refused to help me with, but the staff here were incredibly helpful, especially the manager. They corrected my error, including upgrading my room (since I was already there), providing excellent service that went above and beyond. They know how to run a business and are actually customer focused!

2025-09-10 • via Nuitee
N
Nicola
10
Great place to stay
Pros:

Great location. Lovely room with all the amenities. Bathroom was nice and big. Overall we were very happy with our stay and would recommend.

2025-09-10 • via Nuitee
A
Ashley • partner
10
Pros:

The room was clean and located quite central, with free parking

2025-09-07 • via Nuitee
S
Selvan
10
Pros:

Really enjoyed our stay. Breakfast is continental good choice to suit all

2025-09-04 • via Nuitee
C
Catherine • partner
10
Pros:

The staff were excellent, friendly and helpful. Room nice and large. Parking good

2025-08-29 • via Nuitee
S
Sally • family
10
Pros:

Lovely place to stay, clean, friendly, nice breakfast

2025-08-28 • via Nuitee