Best Western Crater Lake Highway White City/Medford

Hotels
•
Best Western
8.1 (328 reviews)
2020 Leigh Way , White City , US
+1 541-826-0800

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms (multiple mentions)
Friendly, accommodating staff / outstanding customer service
Comfortable beds (several 'best I've had' remarks)
Complimentary breakfast (often praised)
Pool and gym available
Pet friendly with convenient pet area
Spacious rooms
Good parking and convenient location for some (near shopping/restaurants)
Cons:
Occasional cleanliness lapses (stained mattress reported)
Breakfast quality inconsistent (undercooked sausage, runny eggs, limited choices)
Confusing coffee availability / possible paid coffee
No ice machine available on 2nd floor (reported)
Phone in room not working (reported)
Some safety/maintenance concerns (doors slamming; lack of bathroom mirror outside bath)
Mixed location feedback (charmless area / not walkable for some guests)
At least one report of poor customer service (Spanish review)

Categories

Cleanliness
8.5
Mostly positive across reviews: many mentions of 'clean' rooms and '整洁度非常好'. A few isolated negatives (stained mattress, one Spanish review noting the room was not very clean) lower a perfect score.
Service
8.3
Generally strong: numerous comments about friendly, outstanding and accommodating staff. One review in Spanish noted customer service could be improved, so score is tempered but still positive.
Location
7.8
Mixed sentiment: some guests praised the location as close to shopping/restaurants and near Rogue River; another review called the area 'charmless' and not within walking distance, so location is average-to-slightly-below.
Room Quality
8.2
Mostly positive: beds described as very comfortable ('best I’ve ever had'), rooms roomy and comfortable. Offset by specific issues like a stained mattress and a few minor shower issues.
Amenities
8.1
Positive mentions of pool, gym, pet area and other amenities. Some operational issues noted (no ice machine on 2nd floor, unclear coffee/purchase signage), so overall slightly above target.
Value for Money
7.8
Mixed: several guests noted good price and value, while at least one reviewer expected better amenities/food for the price, bringing this slightly below the overall target.
Food and Beverage
8
Breakfast is frequently cited positively (some call it phenomenal), but a few criticisms exist (limited choices, undercooked sausage, runny eggs, and confusing coffee policy), yielding a modest positive score.
Overall Experience
8.1
Overall guest sentiment is positive with many 'great stay' and 'would stay again' comments; a few isolated service/cleanliness/food issues keep the overall experience at the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Indulge in Comfort and Convenience

Relaxation at Your Fingertips
Featuring an indoor pool, hot tub, and a well-equipped gym, Brookside Inn and Suites ensures a rejuvenating stay for every guest. Unwind after a day of exploration in White City or a visit to Crater Lake National Park.

Delight in Culinary Offerings
Start your day with a delicious full breakfast offering a variety of options, from hearty waffles and biscuits to lighter, healthy choices like yogurt and fruit. Sip on freshly brewed coffee or juice to kickstart your morning.

Convenience and Accessibility
With free Wi-Fi, cable TV, and in-room amenities like a fridge, microwave, and coffee-making facilities, every stay is made comfortable. Benefit from our 24-hour reception, business center, and on-site launderette for a seamless experience.

Book your stay at Brookside Inn and Suites for a memorable and relaxing escape.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note the swimming pool. hot tub and fitness center are currently out of service for remodeling.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MFR

Location

Guest Reviews

8.1
Based on 328 reviews
Cleanliness: 8.5
Service: 8.3
Location: 7.8
Room Quality: 8.2
Amenities: 8.1
Value for Money: 7.8
Food and Beverage: 8
Overall Experience: 8.1
J
Jaimi • family_with_children • us
10
Would recommend staying, staff that is friendly and helpful can really set a place out.
Pros:

Staff was above and beyond! Everyone was friendly and helpful, made our stay wonderful.

2026-11-06 • via Nuitee
M
Mary • family_with_children • us
7
It wad "okay".
Pros:

Cleanliness

Cons:

Two things.
1) There needs to be a mirror outside of the bath. It made it difficult with 2 women.
2) The doors slammed! hard!! If myself or a great -granddaughter were hit with it we would have ,been seriously hurt.

2026-10-28 • via Nuitee
C
Charles • family_with_children • us
8
2026-10-27 • via Nuitee
L
Lynda • family_with_children • us
10
2026-10-27 • via Nuitee
M
Mark • couple • us
10
2026-10-22 • via Nuitee
G
Gerald • family_with_children • us
7
Pros:

There were some few little issues in the shower. Not that big a deal.

2026-10-15 • via Nuitee
L
Lance • couple • us
8
2026-10-13 • via Nuitee
S
Steve • extended_group • us
10
2026-10-10 • via Nuitee
S
Silvera • solo_traveller • us
10
2026-10-10 • via Nuitee
B
Burfoot • extended_group • us
10
2026-10-09 • via Nuitee
B
Brandy • solo_traveller • us
8
Nice stay for a few days
Pros:

Clean. Quiet. Good price.

Cons:

The phone didn't work.

2026-09-18 • via Nuitee
E
Elsa • family_with_children • us
9
It was a great place to stay with my boys. Location was great and the staff members were very helpful and great to work
2026-09-13 • via Nuitee
A
Amelung • family_with_children • us
10
I slept great!
2026-09-08 • via Nuitee
M
Mattea • family_with_children • us
9
Great!
Pros:

Breakfast could’ve been better, but I was satisfied. Beds were the best I’ve ever had in a hotel!

Cons:

Nothing

2026-09-08 • via Nuitee
P
Paul • solo_traveller • us
7
2026-09-07 • via Nuitee
C
Craig • solo_traveller • us
9
Pros:

The bed

2026-09-04 • via Nuitee
D
Diana • solo_traveller • pl
10
2026-08-28 • via Nuitee
A
Alexandru • couple • us
8
2026-08-24 • via Nuitee
E
E • solo_traveller • us
9
Pros:

整洁度非常好，早餐不错

2026-08-24 • via Nuitee
M
Marta • extended_group • es
1
Mala experiencia
Cons:

Trato al cliente muy mejorable. Habitación no demasiado limpia.

2026-08-21 • via Nuitee