The Voyage Hotel Paddington

Hotels
Sonder
7.6 (1382 reviews)
13-17 Norfolk Square , London , gb

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Sanitized tableware & silverware
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Modern decor
Cons:
Very small rooms
Cleanliness issues
Challenging booking process

Categories

Cleanliness
6.95
Several mentions of bad smells in bathrooms and old carpets, indicating cleanliness issues.
Service
8.45
Numerous reviews highlighted friendly and helpful staff.
Location
8.75
Consistent praise for the excellent location near Paddington Station.
Room Quality
6.75
Many reviews emphasized the small size of the rooms.
Amenities
7.25
Mixed sentiments about amenities, with some not functioning well while others were satisfactory.
Value for Money
7.25
Concerns about paying extra for services like cleaning and general dissatisfaction with room size.
Food and Beverage
7.75
General satisfaction with nearby dining options and neighborhood amenities.
Overall Experience
7.65
Overall a positive experience but with significant room for improvement in cleanliness and room size.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:19

Property Description

Central Location in London
Located in the heart of London, just 200 metres from Paddington Station, Sonder The Voyage offers a convenient and accessible stay for travelers looking to explore the city.

Modern Amenities
Experience comfort and convenience with air-conditioned rooms, free WiFi, flat-screen TV, and private bathrooms with complimentary bed linen and towels provided in every room.

Nearby Attractions
With popular landmarks like Madame Tussauds, Royal Albert Hall, and Lord's Cricket Ground within a few kilometers, Sonder The Voyage is the perfect choice for those eager to immerse themselves in the vibrant culture of London.

Book your stay at Sonder The Voyage now for a memorable and enjoyable experience in London!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.6
Based on 1382 reviews
Cleanliness: 6.95
Service: 8.45
Location: 8.75
Room Quality: 6.75
Amenities: 7.25
Value for Money: 7.25
Food and Beverage: 7.75
Overall Experience: 7.65
B
BARBARA couple cl
9
Buena estancia
Pros:

Tenía de todo en la habitación , excelente ubicación

Cons:

La puerta del baño no daba privacidad

2026-03-20 via Nuitee
R
Raul solo_traveller es
8
2026-03-20 via Nuitee
G
Grethe couple no
5
2026-03-19 via Nuitee
T
Trevor solo_traveller gb
8
Clean, comfortable and well located.
Pros:

very clean and comfortable rooms. friendly and helpful staff. great location.

2026-03-19 via Nuitee
C
Carina couple gb
6
Pros:

The manager was very kind and accommodating he showed me another room facing out to the frontvif the hotel and it was perfect and he ended up getting receptionist to carry my luggage for me

Cons:

Upon arrival my initial impressions were very bad as the male receptionist seemed completely dis- interested and did not offer to help with luggage. I also requested a room facing the outside as sadly I am claustrophobic and he said No so I asked for the manager.

2026-03-19 via Nuitee
M
Marie couple be
7
Chouette
Pros:

La décoration, le personnel, la literie.

Cons:

Nous avions pris une suite, celle-ci donnait sur la rue, au rez-de-chaussée. Cela a rendu notre séjour extrêmement bruyant, entre les portes qui claquent, les personnes amenant des fournitures via le sous sol se trouvant sous notre chambre, le bilan sommeil, pas terrible. Cependant, la chambre était belle (plus petite qu’elle n’en avait l’air, comme très souvent), le personnel était charmant, propre, literie confortable, petits gâteaux super bon, machine à café sans capsules mais présente.

2026-03-19 via Nuitee
C
Carol couple gb
7
Amazing location, very clean and friendly staff
Pros:

The hotel was very clean and in a great location, making it easy to get around and explore the area. The staff were friendly and welcoming, which really added to the overall experience. .

Cons:

I was a bit disappointed that the TV in the room didn’t work even though we asked twice for it to be looked at. This took away slightly from an otherwise really lovely stay

2026-03-19 via Nuitee
G
George solo_traveller dk
9
Pros:

Good overall hotel with everything you need for staying in a city - and compared to many other hotels in London it’s very good

Cons:

Nothing to dislike, apart from the third floor only being accessible via stairs

2026-03-17 via Nuitee
B
Brynjarsdóttir couple is
7
Pros:

The location was great and easy access to everything. Always someone in the lobby is great.

Cons:

It’s pretty expensive for the size of the room. It’s fine if you’re traveling by yourself but for two people it’s very tight and uncomfortable

2026-03-16 via Nuitee
R
Richard extended_group gb
8
Pros:

I've stayed at the hotel previously.

Lovely venue, helpful staff and a great location.

Rooms are small but have everything that we needed.

Perfect for a quick overnight stay.

2026-03-16 via Nuitee
V
Viktorie couple cz
10
2026-03-16 via Nuitee
K
koulla couple cy
10
2026-03-15 via Nuitee
N
Nicole couple it
3
Non consiglio assolutamente
Pros:

La posizione

Cons:

La stanza è troppo piccola, senza un armadio, in bagno non c’è ne finestra ne aspiratore e c’è forte odore di fogna.
L’ascensore arriva fino al 2 piano e poi devi proseguire a piedi.
L’hotel non ha il nome all’esterno. Aggiungetelo.

2026-03-15 via Nuitee
L
Lauren couple gb
10
2026-03-13 via Nuitee
A
Archie solo_traveller gb
8
2026-03-13 via Nuitee
N
natalia couple ua
10
2026-03-13 via Nuitee
S
Sahil solo_traveller gb
10
2026-03-13 via Nuitee
P
Pasquale Alessio couple it
6
Buona zona ma nient’altro
Pros:

Logistica buona, per il resto male

Cons:

Stanza minuscola, e un po sporca

2026-03-12 via Nuitee
A
Ava couple ie
8
Good
Pros:

Clean

Cons:

Hard to find. No name or sign

2026-03-11 via Nuitee
A
Adrian couple gb
3
2026-03-11 via Nuitee