The Voyage Hotel Paddington

Hotels
Sonder
7.6 (1554 reviews)
13-17 Norfolk Square , London , gb

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Sanitized tableware & silverware
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Modern decor
Cons:
Very small rooms
Cleanliness issues
Challenging booking process

Categories

Cleanliness
6.95
Several mentions of bad smells in bathrooms and old carpets, indicating cleanliness issues.
Service
8.45
Numerous reviews highlighted friendly and helpful staff.
Location
8.75
Consistent praise for the excellent location near Paddington Station.
Room Quality
6.75
Many reviews emphasized the small size of the rooms.
Amenities
7.25
Mixed sentiments about amenities, with some not functioning well while others were satisfactory.
Value for Money
7.25
Concerns about paying extra for services like cleaning and general dissatisfaction with room size.
Food and Beverage
7.75
General satisfaction with nearby dining options and neighborhood amenities.
Overall Experience
7.65
Overall a positive experience but with significant room for improvement in cleanliness and room size.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:19

Property Description

Central Location in London
Located in the heart of London, just 200 metres from Paddington Station, Sonder The Voyage offers a convenient and accessible stay for travelers looking to explore the city.

Modern Amenities
Experience comfort and convenience with air-conditioned rooms, free WiFi, flat-screen TV, and private bathrooms with complimentary bed linen and towels provided in every room.

Nearby Attractions
With popular landmarks like Madame Tussauds, Royal Albert Hall, and Lord's Cricket Ground within a few kilometers, Sonder The Voyage is the perfect choice for those eager to immerse themselves in the vibrant culture of London.

Book your stay at Sonder The Voyage now for a memorable and enjoyable experience in London!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.6
Based on 1554 reviews
Cleanliness: 6.95
Service: 8.45
Location: 8.75
Room Quality: 6.75
Amenities: 7.25
Value for Money: 7.25
Food and Beverage: 7.75
Overall Experience: 7.65
J
jayne family_with_children gb
8
Staff were lovely location great
Pros:

Location

Cons:

The room was very small and the door wouldn’t unlock when we got there with the key . It was doggy broken

2026-06-13 via Nuitee
A
Aimilios solo_traveller gr
9
Pros:

Nice rooms, great location, very kind staff

Cons:

The room was a little too small, especially the shower

2026-06-13 via Nuitee
J
jeanette solo_traveller gb
9
Great overnight stay
Pros:

The location was brilliant, near train station and bus stops. Near places to eat, plenty of local pubs. Opposite a lovely quiet garden. There were steps up to the main front door, be aware, but I’m sure the friendly helpful staff would help you with your bags. There was a small lift, enough for 2 people and small cases. Reception was good with seating area. Our room was adequate but we could have had more space around the bed.

Cons:

Small lift, used stairs most of the time

2026-06-12 via Nuitee
B
Brian solo_traveller gb
7
Cons:

The room was ok. It's just that when you open the door to the toilet, there's smell like sewage but otherwise it's fine. I think they should have a bigger mug in the room as well.

2026-06-12 via Nuitee
M
Matt couple gb
6
Good place to rest your head but don’t expect anything else
Pros:

Where the hotel was as it was very near the train station and close to some restaurants. It was clean and the bed was nice to sleep in

Cons:

The doors was difficult to close and lock as they were using normal keys not a pass like a lot of modern hotels do. The handles are misleading as you have to push the door open not use the handle to enter your room. If you wanted to use the tv you couldn’t as it would hook up to any signal. Internet was slow and would buffer.

2026-06-12 via Nuitee
M
MAHA AHMED couple gb
8
Pros:

Stuff are very friendly and cooperative.

2026-06-11 via Nuitee
G
Gavin solo_traveller au
8
Great location to station and really nice rooms
Pros:

Well located and rooms was great size and awesome shower.

Cons:

Nothing really. Was all good

2026-06-11 via Nuitee
W
William couple gb
7
great location, friendly staff, lift access is not available on upper floors
Pros:

Location was ideal for our visit and the room was clean.

Cons:

I checked before booking that there was a lift, as my wife has issues with stairs. The lift only reached the 2nd floor and our room was on the fourth floor.
If you are booking this hotel and have restricted mobility please ensure you ask for a room on the 1st or 2nd floor as the upper floors have steep stair access only.

2026-06-10 via Nuitee
A
anita couple gb
10
Sweet place .. great value for money helpful stag basic clean value comfortable bed
Pros:

Convenient to station. . Very clean

2026-06-10 via Nuitee
A
Andrea solo_traveller gb
8
Pros:

The location was very good.

Cons:

I didn't actually stay in the Voyage Hotel, which I had chosen. I was moved to the Rove Hotel opposite - I still don't know why.

2026-06-09 via Nuitee
V
Veera couple fi
8
Erittäin mieluisa paikka majoittua
Pros:

Erittäin siisti hotelli, jossa huoneet modernit. Hyvä sijainti. Ystävällinen henkilökunta.

Cons:

Ahtaat käytävät.

2026-06-09 via Nuitee
C
Caelyn couple nl
5
2026-06-09 via Nuitee
S
Sophie solo_traveller gb
7
A nice hotel with attentive and polite staff!
Pros:

It was clean, relatively modern too. The communal landings / stairs could do with a freshen up but generally nice!

Cons:

I was initially put on top floor on a small room with pigeons nesting right on the other side of the wall to my bed’s headboard and it was awfully noisy. Fortunately I requested to move room and the member of staff was very accommodating of my request and upgraded my room

2026-06-09 via Nuitee
M
Musna couple no
10
2026-06-09 via Nuitee
R
Robert solo_traveller au
5
Great place but don’t sleep in downstairs room unless they fix aircon
Pros:

Clean and location great. Comfy bed

Cons:

I was in downstairs room and it was bloody hot- air con kept reverting to 28degrees after 30 mins so I ended up turning it off in the middle of the night - only there 1 night so rather annoyed. Got a 50% refund so thanks

2026-06-09 via Nuitee
M
Mike solo_traveller gb
9
2026-06-08 via Nuitee
S
Steve couple gb
1
Cons:

The room I was allocated had a really bad smell I just couldn’t stay there so immediately checked out to another hotel. The staff member said I would get an email from manager about a refund but nothing received. Also very strange to have a bathroom sink in the bedroom

2026-06-08 via Nuitee
S
Silvina couple ar
7
2026-06-08 via Nuitee
K
Kathryn solo_traveller gb
9
Nice hotel, would stay again.
Pros:

Close to Paddington Station, clean and nicely styled room. Friendly staff.

Cons:

Room was small, but it was only for one night. I'd like something bigger if I was staying longer.
No bedside lighting, I like to read before going to bed.

2026-06-08 via Nuitee
L
Lise solo_traveller no
4
2026-06-08 via Nuitee