The Klagan Regency

Hotels
•
Independent
7.6 (102 reviews)
TB-00-01, 1 Borneo Hypermall, Jalan UMS Kota Kinabalu, Kota Kinabalu, Sabah, 88450 , Kota Kinabalu , MY
60-88-529 888

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Facilities

Health or beauty spa nearby
Express check-out
Newspapers in lobby (surcharge)
24-hour front desk
Luggage storage
Express check-in/check-out
Concierge service
Wheelchair accessible
Elevator
ATM/banking
See all facilities

Review Highlights

Pros:
Good pricing
Helpful staff
Cons:
Parking issues
Inconvenient access to car park

Categories

Cleanliness
6.36
There were significant concerns regarding parking access and the inconvenience caused by mall staff.
Service
8.33
The hotel staff were helpful in resolving parking issues, reflecting good service.
Location
6.87
The location was adjacent to a mall which provides convenience but had parking issues.
Room Quality
7.82
Specific sentiment not mentioned; assumed decent quality for the rating.
Amenities
7.85
Specific sentiment not mentioned; assumed standard amenities for the hotel tier.
Value for Money
8.31
Good price for what it has to offer, indicating good value.
Food and Beverage
7.86
Specific sentiment not mentioned; assumed standard food and beverage quality.
Overall Experience
7.43
Mixed experience with some positive notes but overshadowed by parking issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:02

Property Description

Recreational Amenities and Views
Indulge in the outdoor pool or relax on the rooftop terrace while enjoying the picturesque views.
Dining Options and Services
Savor a delicious meal at the restaurant or grab a quick snack at the coffee shop/cafe. Room service is also available for your convenience.
Business and Event Facilities
Benefit from the business center, conference space, and meeting room for all your work-related needs. The hotel offers express check-out and dry cleaning services for a seamless stay.
Book your stay at The Klagan Regency for a perfect blend of leisure and convenience.

Important information:

  • Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Individually-wrapped food options are available for breakfast

  • General

    Property follows regional sanitization guidelines Safe & Clean (Malaysia)

  • General

    Guests are provided with free hand sanitizer

See all policies

Location

Guest Reviews

7.6
Based on 102 reviews
Cleanliness: 6.36
Service: 8.33
Location: 6.87
Room Quality: 7.82
Amenities: 7.85
Value for Money: 8.31
Food and Beverage: 7.86
Overall Experience: 7.43
B
Boon • family
10
Pros:

No parking available so we parked at the mall adjacent to the hotel. Our flights are at 9am so we checked out at 5.30am but door to mall car park is locked by mall staff. Walked up car ramps to car park from outside but could not leave as payment must be made inside the mall which open at 10am. There are also no security personnel at mall to help us. Fortunately a kind hotel was was able to call mall parking attendant to come over in motorbike so we can pay and leave the car park. Fortunately we had ample time and did not miss our flights.

2025-09-14 • via Nuitee
C
chan hong
8
Pros:

Good price for what it has to offer.

2025-07-27 • via Nuitee
A
Ali • family
10
Pros:

We had a good time. Staff is very kind and helpful.

2024-10-31 • via Nuitee
M
Manivannan
10
Pros:

Need to improve the quality and choices of breakfast... Need to have more options for other meals.

2020-07-06 • via Nuitee
R
Rafiee
10
Pros:

the best place for holiday, good service

2020-06-08 • via Nuitee
V
Verified traveler
10
Will stay again, definitely
Pros:

It was amazing..the room is clean, the breakfast was great..will recommend to friends

2020-03-19 • via Nuitee
V
Verified traveler • family
10
Pros:

Awesome nice place to stay with famili

2020-03-15 • via Nuitee
V
Verified traveler • family_with_children
10
Pros:

best stay in sabah

2020-03-04 • via Nuitee
A
Aimi • partner
8
Pros:

Everything was perfect but the bathtub drain stopper stucked in closer position; hence the water cant drain out propey.

2020-02-28 • via Nuitee
D
David
8
Nice hotel near UMS
Pros:

Vacation with my wife. Overall the hotel is nice, and the service is very good, but the parking is a big problem. There is only street parking available, and because the hotel is part of a mall, it is really hard to find parking. The hotel should provide at least valet pa.

2019-12-31 • via Nuitee
D
David
8
Great hotel near to the UMS campus.
Pros:

Was here on a vacation, and stayed in KK for a few nights while exploring Sabah. This hotel is convenient and is located in a large mall. It seems to be an old Novotel, but has not really been maintained well and is in need of some repair. However, it is clean and comfortable and the series excellent! The breakfast is comprehensive and good and the rooms are large. The only is so we had was the water in the show as not quite hot enough, and parking is a big problem. The hotel itself does not have any reserved par and there is no valet service. There is only street part, but because it is located at a big mall, most of the time there is no parking available. Overall, a good hotel outside of downtown. Note that it takes about 20 minutes to drive to downtown from this hotel.

2019-12-31 • via Nuitee
V
Verified traveler • family_with_children
10
Pros:

the best hotel

2019-12-30 • via Nuitee
V
Verified traveler
4
Pros:

Room is not ready after register for check in. Check in abt 1900hrs local time. Problems in finding parking lot.

2019-12-17 • via Nuitee
V
Verified traveler • family_with_children
8
Pros:

Parking problemmmmm

2019-12-15 • via Nuitee
V
Verified traveler • family_with_children
10
Pros:

staff is very nice

2019-12-10 • via Nuitee
K
KlaganGuest • family
8
Pros:

Like : Comfort, easy acces, friendly and helpfull staff
Dislike: parking

2019-12-03 • via Nuitee
V
Verified traveler
10
Pros:

Good. Excellent

2019-10-26 • via Nuitee
V
Verified traveler
8
4 free parking slot
Pros:

Everything is good except for parking space. You'll need to pay RM6 for 5 hours and RM2 for next every hour. 10am-10pm

2019-10-01 • via Nuitee
V
Verified traveler
10
Pros:

Breakfast is delicious n much more .bath room i like

2019-09-09 • via Nuitee
F
Frustrated • family
4
Pros:

Only four car parkings available, and always got people reserve to the extremely limited parking. Should have been 1st come 1st serve basis instead. Extremely difficult to get a parking.

2019-09-06 • via Nuitee