Surf Olas Altas

Hotels
7.9 (145 reviews)
Avenida del Morro, 310 Colonia Marinero , Puerto Escondido , mx

Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Comfortable beds
Friendly staff
Cons:
Poor service
Cleanliness issues
Noise disturbances

Categories

Cleanliness
7.48
Some complaints about cleanliness and odors in the rooms.
Service
6.45
Negative experiences with service and staff attitude mentioned in reviews.
Location
8.99
Location praised across multiple reviews for being excellent and convenient.
Room Quality
7.94
Generally comfortable rooms but complaints about noise and bed firmness.
Amenities
7.97
Basic amenities available, but some were not functioning properly.
Value for Money
8.93
Good value noted with favorable pricing in relation to the location.
Food and Beverage
6.98
Limited feedback; however, service issues in the restaurant noted.
Overall Experience
8.45
Mixed sentiments overall, but positive reviews highlighted good service from specific staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 13:28

Property Description

Beachfront Location

Surfing Paradise

On-Site Restaurant

To make the most of your surf getaway by the beach at Puerto Escondido, book your stay at Surf Olas Altas hotel today!

Important information:

Please not that breakfast is not included for children under 13 years and will have to be paid for separately during your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PXM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for MXN 350 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 145 reviews
Cleanliness: 7.48
Service: 6.45
Location: 8.99
Room Quality: 7.94
Amenities: 7.97
Value for Money: 8.93
Food and Beverage: 6.98
Overall Experience: 8.45
G
GoPlaces41671036724 Family
6
Great location, clean, comfortable- no frills
Pros:

This is a clean and very well located hotel. It’s not fancy, but they clean the rooms really well every day and the beds were very comfortable. We did have to go to a different room because the shower sprayed all over and was unusable in our first room. The second room the shower was much better, hot water was somewhat unreliable, but manageable. The sink faucet was very loose and we were worried it might fall off before we left, so it needs upgrades. However, the staff was always kind and accommodating, the pool was nice, and their location can’t be beat. The restaurant was very underwhelming. We only tried it once and I didn’t want to go back. Although that was for dinner, maybe breakfast is better? While the location is great, it is also near the local loud nightclubs. So there were some nights where Music blasted very late, but I was able to just put earbuds in and sleep through it. And yes, our key card did stop working once, but there was always somebody at the desk to help us. To me it was worth these minor inconveniences to have a comfortable bed, a clean room, kind and attentive staff and such a great location.

2026-02-07 via Tripadvisor
M
Monica partner
10
Pros:

Muy bien hubicada y limpia

2025-10-10 via Nuitee
A
Agustin
10
Pros:

Todo muy bien excelente ubicacion

2025-10-09 via Nuitee
Y
Yoshelin Saray friends
8
Pros:

Buena

2025-10-08 via Nuitee
B
BARBARA family_with_children
10
Pros:

Nos encanto todo, la amabilidad y empatia de Lucero, la piscina los niños la disfrutaron mucho, y la comida en las mañanas los desayunos los hicimlos en la cafeteria del restaurant y muy buenos, tiene tiendas cerquita que son 24 horas.

2025-09-19 via Nuitee
M
Mariana friends
10
Pros:

all was great!!!

2025-09-12 via Nuitee
L
Laura Evelia
10
Tolles Hotel, super Lage, freundliches Personal
Pros:

Super Hotel, sehr angenehmer Aufenthalt. Das Internet ist allerdings nicht besonders. Außerdem, dafür kann das Hotel natürlich nichts, die Strandbar Xcaanda gegenüber feiert mit sehr lauter Musik bis 3 Uhr morgens. Für eine Familie mit Kindern sehr ärgerlich.

2025-09-05 via Nuitee
A
Abram family_with_children
10
Pros:

Location was excellent but the amazing service is what made this place so outstanding. Was greeted warmly and the young lady at reception was so quick to assist with a smile. She gave us instructions and guidance immediately and answered all our questions with no hesitation.

This review is in comparison to all the other mediocre experiences I had during my stay in many hotels during my trip in the Oaxacan coast.

2025-09-02 via Nuitee
E
ERNESTO family
6
Pros:

El lugar cumple su función. Las camas son muy duras y nunca sirivio la televisión.

2025-09-01 via Nuitee
V
viridianna
10
Pros:

Todo bien

2025-08-13 via Nuitee
J
jesus family
10
Pros:

Encantados con el hotel, todo excelente, las camas son super cómodas y el precio es muy bueno, básicamente das unos paso y tienes el mar, restaurantes y demás, 100% recomendado en todos los aspectos.

2025-08-12 via Nuitee
P
Pablo
6
Mal servicio y actitud del personal. No vale.
Pros:

Pésimo servicio y actitud en todo, desde la recepción. Se dice que “a ojo del amo engorda la vaca”. Claramente el dueño no tiene ni idea del pésimo servicio y actitud del personal. El restaurante decía que cerraba a las 10:30 y a las 9:15 de la noche ya no nos quisieron atender y nos corrieron del lugar. La verdad solo porque iba con mis hijos y familia no valía trascender esto con esta gente floja. No regreso.

2025-08-11 via Nuitee
J
JOSE ALVARO
6
Pros:

MAS O MENOS EL TRATO

2025-08-11 via Nuitee
E
emmanuel
10
Pros:

Fue una estancia muy tranquila y las habitaciones muy limpias, nos gusto mucho el área de piscina

2025-08-03 via Nuitee
H
HERNAN family
10
Pros:

.

2025-07-27 via Nuitee
J
Jose partner
10
Pros:

Gran lugar para hospedarse, buena ubicación

2025-07-22 via Nuitee
M
Miriam partner
6
Pros:

Buena ubicación. El hotel está bastante bien cuidado desde el exterior. Las habitaciones son razonables.

2025-07-20 via Nuitee
A
Angel friends
4
Pros:

La habitación tenía un olor muy raro. Habia mucho ruido desde temprano por la construcción.

2025-07-13 via Nuitee
J
juan
10
Pros:

Muy buena ubicación, tiene aire acondicionado, alberca y personal amable.

Único punto en contra, que está muy cerca de los antros que tienen música hasta las 3:00 am

2025-07-07 via Nuitee
J
Juan Pablo partner
6
Pros:

Me gustó mucho la zona en la que está ubicada

2025-06-24 via Nuitee