Surf Olas Altas

Hotels
7.9 (162 reviews)
Avenida del Morro, 310 Colonia Marinero , Puerto Escondido , mx

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Comfortable beds
Friendly staff
Cons:
Poor service
Cleanliness issues
Noise disturbances

Categories

Cleanliness
7.48
Some complaints about cleanliness and odors in the rooms.
Service
6.45
Negative experiences with service and staff attitude mentioned in reviews.
Location
8.99
Location praised across multiple reviews for being excellent and convenient.
Room Quality
7.94
Generally comfortable rooms but complaints about noise and bed firmness.
Amenities
7.97
Basic amenities available, but some were not functioning properly.
Value for Money
8.93
Good value noted with favorable pricing in relation to the location.
Food and Beverage
6.98
Limited feedback; however, service issues in the restaurant noted.
Overall Experience
8.45
Mixed sentiments overall, but positive reviews highlighted good service from specific staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 13:28

Property Description

Beachfront Location

Surfing Paradise

On-Site Restaurant

To make the most of your surf getaway by the beach at Puerto Escondido, book your stay at Surf Olas Altas hotel today!

Important information:

Please not that breakfast is not included for children under 13 years and will have to be paid for separately during your stay.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PXM

Location

Guest Reviews

7.9
Based on 162 reviews
Cleanliness: 7.48
Service: 6.45
Location: 8.99
Room Quality: 7.94
Amenities: 7.97
Value for Money: 8.93
Food and Beverage: 6.98
Overall Experience: 8.45
M
MENDEZ solo_traveller mx
10
Pros:

La atención del personal y las habitaciones muy limpias

2026-08-29 via Nuitee
J
José Antonio couple mx
7
Cons:

Que reservando por booking pague 300 pesos más y no incluia el desayuno, si hubiera reservado directo me hubiera ahorrado 300 pesos y si incluia los desayunos

2026-08-21 via Nuitee
J
Julie solo_traveller us
10
2026-08-19 via Nuitee
D
Darina couple es
4
no repetiria
Pros:

El llit còmode i la piscina d'adults

Cons:

neteja habitació (cortines, tovalloa peus) wifi habitació anava malament

2026-08-14 via Nuitee
K
Karina couple es
6
Excelente ubicación, pero hotel viejo y necesita mantenimiento y renovación
Pros:

Ubicación, alberca, camas, estacionamiento y la terraza del restaurante, en general el servicio de los empleados

Cons:

En general es un hotel ‘dejado’, se ve muy viejo, necesita renovaciones y renovar mobiliario, así como mejorar la limpieza.

2026-08-13 via Nuitee
J
JULIETA family_with_children mx
9
2026-08-03 via Nuitee
P
Pamela solo_traveller mx
9
2026-07-11 via Nuitee
L
LUIS Antonio couple mx
7
Cons:

El ruido de un antro

2026-07-10 via Nuitee
R
Ramon solo_traveller mx
8
2026-05-14 via Nuitee
D
Daniela couple mx
8
2026-05-06 via Nuitee
A
Alejandro solo_traveller mx
9
Pros:

Ubicación en Zicatela eso es el plus
Es limpio y cómodo

Cons:

La piscina de arriba un poco más de mantenimiento

2026-05-04 via Nuitee
A
Almazo galvan solo_traveller mx
6
Pros:

Ubicación

Cons:

Limpieza y la distribución de cuartos

2026-04-24 via Nuitee
K
Karin Boker family_with_children mx
8
Excelente ubicación, hotel muy limpio y personal muy servicial!
Pros:

Disfruté mucho la pequeña piscina para adultos.
El personal fue muy amable siempre.
Me pareció un poco lento el servicio en el restaurant.

Cons:

No hay pasamanos en todas las escaleras, y sí son necesarias para adultos mayores. Y no siempre estaba funcionando el elevador.

2026-03-31 via Nuitee
L
Luis Sergio couple mx
10
Pros:

La ubicación y la atención del personal

Cons:

Quizá que no tenían servicio de bar en la alberca, pero lo entiendo por la temporada

2026-03-27 via Nuitee
T
trishl575 Friends getaway Calgary, Alberta
8
Clean, comfortable budget-friendly hotel.
Pros:

I used my visa avion to book through points. Good prices. Check in was easy. Front desk staff very pleasant. The rooms are very nice. Extremely comfortable beds. Air conditioning top notch. Nice showers. Clean room. The one drawback, no mini fridge for the room we stayed in. They have them, just not our room, ask for a room with one. It really should be standard with a fridge in all rooms. Elevator a/c didn’t really work. Two floors, no big deal. Some construction happening.
They also had no access ribbon posted up around both pools, so confusing if we could actually go for a swim. The other thing, being on the main road in Zicatela, the music from the boom-boom bars. I wore my earplugs, so no issue, my friend, not so lucky. Restaurant had good food, slow service.

2026-03-09 via Tripadvisor
K
Katarzyna couple no
6
Pros:

Lokalizacja i personel był bardzo miły

Cons:

Nie było zbyt czysto , a w przed dzień wyjazdu zobaczyłam materace od łóżek były bardzo brudne .

2026-03-08 via Nuitee
G
GoPlaces41671036724 Family
6
Great location, clean, comfortable- no frills
Pros:

This is a clean and very well located hotel. It’s not fancy, but they clean the rooms really well every day and the beds were very comfortable. We did have to go to a different room because the shower sprayed all over and was unusable in our first room. The second room the shower was much better, hot water was somewhat unreliable, but manageable. The sink faucet was very loose and we were worried it might fall off before we left, so it needs upgrades. However, the staff was always kind and accommodating, the pool was nice, and their location can’t be beat. The restaurant was very underwhelming. We only tried it once and I didn’t want to go back. Although that was for dinner, maybe breakfast is better? While the location is great, it is also near the local loud nightclubs. So there were some nights where Music blasted very late, but I was able to just put earbuds in and sleep through it. And yes, our key card did stop working once, but there was always somebody at the desk to help us. To me it was worth these minor inconveniences to have a comfortable bed, a clean room, kind and attentive staff and such a great location.

2026-02-07 via Tripadvisor
M
Monica partner
10
Pros:

Muy bien hubicada y limpia

2025-10-10 via Nuitee
A
Agustin
10
Pros:

Todo muy bien excelente ubicacion

2025-10-09 via Nuitee
Y
Yoshelin Saray friends
8
Pros:

Buena

2025-10-08 via Nuitee