Raleigh Marriott City Center

Hotels
Marriott Hotels & Resorts
8.9 (743 reviews)
500 Fayetteville Street , Raleigh , us

Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Good food
Excellent service
Cons:
High parking fees
Room size issues
Limited in-room amenities

Categories

Cleanliness
8.81
The property was noted for being very clean with no significant complaints except for minor issues in one review.
Service
9.28
Several reviews highlighted excellent service, mentioning friendly and helpful staff, particularly Jamillah, Nathan, and Andre.
Location
9.32
The location was praised for being convenient and near various attractions, enhancing the overall guest experience.
Room Quality
8.57
Room quality received mixed feedback; while many found rooms comfortable, some noted issues such as size and amenities.
Amenities
8.7
Amenities were generally well-received, especially the pool and restaurant, but certain features were lacking.
Value for Money
8.46
Value for money was raised as a concern in one review regarding additional costs that were not disclosed upfront.
Food and Beverage
8.91
The food received positive reviews, highlighting quality dining options and overall satisfaction with restaurant services.
Overall Experience
9.18
The overall experience was very positive with multiple guests expressing a strong willingness to return and recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 11:12

Property Description

Luxurious Accommodations
Experience comfort and style at Marriott Raleigh City Center with spacious rooms equipped with 55" TVs, en suite bathrooms, and work desks. Enjoy on-demand Netflix and Hulu TV for your entertainment needs.

Top-Notch Amenities
Relax and rejuvenate in the pool and hot tub, stay connected with free WiFi, and make use of the 15,119 sq ft of meeting space. Keep up with your fitness routine at the Peloton-equipped fitness center.

Exceptional Dining
Indulge in contemporary Southern cuisine at Rye Bar and Southern Kitchen, and savor signature cocktails at Rye Bar. With on-site dining options, your culinary desires are sure to be satisfied.

Book now to experience the perfect blend of luxury and convenience at Marriott Raleigh City Center.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RDU

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 15 per day.

Location

Guest Reviews

8.9
Based on 743 reviews
Cleanliness: 8.81
Service: 9.28
Location: 9.32
Room Quality: 8.57
Amenities: 8.7
Value for Money: 8.46
Food and Beverage: 8.91
Overall Experience: 9.18
Y
Y4485EQcf Business
10
Excellent Valet Service
Pros:

Declan and Jordan provided excellent valet services with my car and bags. They were both friendly and extremely helpful. I would definitely recommend this hotel
based on the assistance they provided.

2026-03-21 via Tripadvisor
G
GoPlaces25676329351 Business
10
Fast Service
Pros:

Gabe quickly took care of me. He carefully took my luggage out & let me go checkin instead of continually waiting for car to move. Thank you Gabe!!!

2026-03-20 via Tripadvisor
6
616earnestm Family
10
Parking service
Pros:

Mr Terrill provided us great service and advice during our visit.👍👍👍

2026-03-20 via Tripadvisor
T
tracib396 Family
10
Great service!!! Fantastic parking and quick!
Pros:

Terrill gave me great service today with valet at the Marriott Raleigh City Center! What a great team of friendly and helpful folks. Highly recommend and hope your experience is as great as mine was for me and my family!

2026-03-20 via Tripadvisor
L
lisamR3581EI Business
10
Gabe was very helpful
Pros:

We had a good experience when arriving at the hotel despite the busy traffic. Gabe was the best in parking my car and helping us get our luggage to our room. Gabe was patient and polite and made sure our belongings were delivered without any damage.

2026-03-20 via Tripadvisor
J
janethD4020EY Solo travel
10
Valet
Pros:

Jordan was nice, very helpful and provided excellent customer service when assisting me with my vehicle!

2026-03-19 via Tripadvisor
2
2berkleys Family
10
Polite and Helpful
Pros:

Nathan and Dion were outstanding and very polite and helpful

2026-03-19 via Tripadvisor
W
wwb618 Business Hampton, Virginia
10
The Beat Welcome!!
Pros:

Terrill has been the best. He welcomed me as soon as I drove up with a big greeting and a smile to match. He also greeted the crows in front of me the same way! I think he needs a raise! He is such a wonderful person to meet when you pull up.

2026-03-18 via Tripadvisor
B
barbarahL7653KB Family
10
A perfect welcome!!!!
Pros:

Jordan greeted us when we drove up. Saw that we needed extra help and immediately stepped up. Normally we have problems parking we have an oversized vehicle. The entire staff was very informative and very polite (front desk Justine & Gab at valet) Thank you

2026-03-18 via Tripadvisor
6
607akaylag Business
10
Outstanding valet
Pros:

This review and rating is all about Valet - Gabe & team were BEYOND helpful. Travel for me is always chaotic, but they were patient, attentive and handled me and my car w/ care.

2026-03-18 via Tripadvisor
C
Chase family_with_children us
10
2026-03-18 via Nuitee
R
Road22273305625 Business Bayville, New Jersey
10
The Valet service at the Marriott Hotel Convention Center in Raleigh. -
Pros:

the car Valet folks could not have been nicer. They were kind and very accommodating. They are setting an example of how it should be done- epsecially Nathan

2026-03-17 via Tripadvisor
A
akalove1908 Business
10
Andre is the best!
Pros:

Andre was extremely helpful.

2026-03-17 via Tripadvisor
P
P6329IAwendyp Business
10
Terrill was fantastic
Pros:

Terrill was great. Highly recommend

2026-03-16 via Tripadvisor
D
Deana family_with_children us
9
Pros:

Fantastic location, valet parking, good food

2026-03-16 via Nuitee
Y
Y2752AWkristenm Business
10
Great Customer Service
Pros:

The valet team was incredible at the Mariott. Nathan and Gabe were amazing and super helpful.

2026-03-13 via Tripadvisor
Z
Z8659WQnicoleg Business
10
In town for business meetings
Pros:

Nathan is always great when I come here for business! He always ensures my work vehicle is taken care of! Thank you so much!

2026-03-13 via Tripadvisor
5
547unknownu Business
2
Staff Theft at Raleigh Marriott City Center – Marriott Denies All Responsibility
Pros:

During my stay at the Raleigh Marriott City Center, two shirts were stolen directly from my room by hotel staff. This was clear theft, not a lost or left-behind item. I have filed a police report for the theft.

Despite repeated clear emails with all facts and evidence, Marriott continues to deny any responsibility. Rotating agents repeatedly claim guests simply “leave items behind” and even offered a ridiculous “$10,000 friendly transfer” while refusing any real investigation or compensation.

This evasive and insulting response is completely unacceptable.

Warning to all guests: Avoid this property. 1/5

2026-03-13 via Tripadvisor
J
Joe_Troutman Business Longmont, Colorado
10
Outstanding stay at Raleigh Marriott City Center
Pros:

The Raleigh Marriott City Center provided an outstanding stay. The quality of the hotel is amazing the staff couldn't have been more attentive and friendly. The bar staff was incredible and appreciate their service and conversation. Also, valet Nathan provided outstanding service and was very attentive to the quick return of my vehicle. Highly recommend booking at this Marriott

2026-03-12 via Tripadvisor
M
M5347UBcjc Business
10
Service is TOP NOTCH.
Pros:

Had an amazing experience with this Marriott! The location is hard to beat if you’re coming into the Convention Center and the valets, Nathan & Gabe, looked out for me like I was family. I’ll be looking for this location every time I’m in Raleigh!

2026-03-12 via Tripadvisor