Bournemouth West Cliff Hotel & Spa

Hotels
8 (3563 reviews)
Durley Chine Road , Bournemouth , gb

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Spa facilities
Clean rooms
Good food
Cons:
Room features lacking
Noise issues
Inflexible booking policy

Categories

Cleanliness
8
Rooms were clean and comfortable, but there were some issues with room features in a superior room.
Service
8.5
The staff were friendly and helpful, addressing issues promptly.
Location
8.5
The location is excellent, quiet yet a short walk from the town centre.
Room Quality
7
Some rooms were found to be gloomy, and there were complaints about the bed and lighting.
Amenities
8
Spa facilities were good, but some amenities expected in a superior room were lacking.
Value for Money
7.5
Room features did not meet expectations for the price paid.
Food and Beverage
8.5
Food quality was praised, but some menu items were unavailable.
Overall Experience
8
Many positive aspects, but several issues noted affected the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:43

Property Description

Luxurious Accommodation
Experience a stay at Bournemouth West Cliff Hotel and spa, offering 83 3-star bedrooms with free WiFi. Enjoy the convenience of being just 10 minutes away from the town centre and Alum Chine beach.

Ultimate Relaxation
Indulge in our leisure facilities featuring a 12-metre heated pool, gym, and an adults-only spa with a range of rejuvenating amenities. From plunge pool to aromatherapy room, find your serenity with us.

Exquisite Dining and Events
Savor a contemporary dining experience at our brasserie restaurant, catering to all guests including children. With extensive conference and banqueting facilities, host your events effortlessly with us.

Book your stay now at Bournemouth West Cliff Hotel for a memorable experience!

Important information:

Please note that the standard rooms cannot accommodate any extra bed.

Extra bed supplements must be paid for at the hotel directly.

Please note that there is an additional fee of GBP 15 to use the spa facilities for one night stay, and £20 per stay for 2 or more nights. Guests who use the spa must be over the age of 18.

Please note, spa area is only accessible via a flight of 15 stairs with no wheel chair access, there is one treatment room which is accessible and leisure pool is fully accessible.

Please be aware a parking charge of GBP 10.00 per night will be applicable. The charge covers 24-hour from the moment of arrival in the car park. Exceeding this allocated time may result in a parking fine.

Dinner inclusive rates include 3 course meal, some dishes have additional supplements.

Please note that this hotel does not accept cash payments.

The restaurant will only be open for breakfast on 24th - 26th December 2025. The kitchen will be closed for dinner on 24th - 26th and 31st December 2025.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOH

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs GBP 10 per day.

Location

Guest Reviews

8
Based on 3563 reviews
Cleanliness: 8
Service: 8.5
Location: 8.5
Room Quality: 7
Amenities: 8
Value for Money: 7.5
Food and Beverage: 8.5
Overall Experience: 8
S
Sue • couple • gb
10
Very good
Pros:

Everything about the hotel was good. My only criticism is the indoor swimming pool was overlooked by the seating in the bar.

Cons:

The indoor swimming pool needs to be less visible and people using it should have changing facilities within the pool area and not be able to walk through as though it was perfectly natural. I know the argument about beaches etc.

2026-04-18 • via Nuitee
A
Annalisa • solo_traveller • it
9
2026-04-17 • via Nuitee
D
Deepak • solo_traveller • gb
10
2026-04-17 • via Nuitee
M
Marc • family_with_children • gb
6
Needs update
Cons:

Room

2026-04-16 • via Nuitee
K
KederUk • couple • gb
1
Very bad and unpleasant
Pros:

Just the outside seating area

Cons:

Looks better in the pictures but doesn’t look good in reality .Rooms are outdated .Had an issue with the cleaning liquid smell in the bathroom that affected us all night .It smelt of strong chlorine .Called the evening shift staff in and he agreed and noticed the extractor fan wasn’t working .Asked to please move us to a different room,but none was available .He said he will get someone to look at it but that never happened .Night shift manager Came in and he didn’t know anything about it .On checking out I’ve spoken to reception and she said that a manger will email me .It’s gone over a month now and no one called me .Booking.com has contacted the property but no one is responding to them .The breakfast was also very dry and limited .Over all very bad and tiring stay .

2026-04-16 • via Nuitee
D
David • solo_traveller • gb
10
2026-04-16 • via Nuitee
M
Michelle • family_with_children • gb
8
Excellent location lovely hotel I have stayed here twice before and has always been excellent value for money.
Pros:

Very close to the beach and chime, had a lovely pool very nice communal area food was very good, staff and service excellent.

Cons:

There was anything I could find I did not like except the parking was quite expensive, we were very lucky to have private parking on the chime. Parking is charged at £15 per day but if you are staying a few days it soon adds up.

2026-04-15 • via Nuitee
E
Errol • couple • cy
9
Pros:

Everything

Cons:

Nothing

2026-04-14 • via Nuitee
S
Stacy • family_with_children • gb
7
Overall, a pleasant stay with great staff and location, but a few areas could be improved.
Pros:

Friendly and helpful staff throughout our stay. The location is great, it’s easy to get around, with the beach within walking distance. The reception and restaurant areas are really nice and well presented, and dinner was lovely.

Cons:

The room was clean but felt a little dated compared to the rest of the hotel and the bed wasn’t very comfortable. There was an option to upgrade to newly renovated deluxe rooms for an additional fee which may be worth considering. Breakfast was ok and offered a buffet selection including pastries. We were unable to book extras like the spa treatments or afternoon tea as we were told these get booked up months in advance, so may be worth booking ahead of the time if you’re interested in these.

2026-04-13 • via Nuitee
• couple • gb
4
2026-04-12 • via Nuitee
K
kerri • solo_traveller • gb
4
Cons:

Room not how it looked in photos on here, very dated

2026-04-12 • via Nuitee
A
Anikirgar • solo_traveller • gb
5
Relaxing spa hotel it is not.
Pros:

The spa was small, but open decent hours. The staff in spa could teach rest of hotel staff about customer service they were excellent.
The only negative comment is they need more treatment rooms and staff even though I booked weeks before I was unable to get an appointment.
Location good for transport to town Sandbanks or Poole.Bus stop round corner.
At least twice overcharged for drinks by quite a large amount.
Excellent hotel for families.

Cons:

The rooms especially bathroom flooring wasold and not jointed correctly causing issues when you walked on it. The shower pressure was so bad we went to spa changing rooms to shower. We were in room 39 which is front facing , it must be under a family room as the noise pressure 7am and then all day was horrendous with children running dropping shouting i complained to hotel twice -pointless.
Restaurant menu _ Limited and bland for dinners and quite expensive for what is was. Breakfast at Easter Weekend a full capacity hotel, 1 4 slice toaster for all guests!!! Huge queue for toaster.
Not great cooked breakfast buffet but good continental option.

2026-04-11 • via Nuitee
N
Neil • couple • gb
10
Another first rate stay
Pros:

Good location. Good staff and excellent food

Cons:

Some children there not looked after by parents at times

2026-04-11 • via Nuitee
S
Sabrina • couple • gb
10
Pros:

Very nice and clean

2026-04-11 • via Nuitee
U
Ulrike • extended_group • de
4
Pros:

Alles sehr solide.

Cons:

Hohe Lautstärke außerhalb der Zimmer durch Heizung oder Klimaanlage - direkt unter dem Fenster. Die Straße war sehr laut. Und die Türen der Zimmer, die laut mit einem Rums zuknallten.
Alles war sehr alt und in die Jahre gekommen. Die Spa-Bereich muss man extra bezahlen.
Nur Mini-Kosmetik vom Haus in den Badezimmern.

2026-04-11 • via Nuitee
S
shannon • couple • gb
8
pleasant stay
Pros:

breakfast was excellent.

Cons:

Dinner in the evening was poor due to the lack of staff hence long delays to be served.. Also, when i booked i read that parking was on site but nothing i read to state a cost of £15.00 would be charged for the parking.... The spa was also over the top at £15 per person with a steam room not working....

2026-04-10 • via Nuitee
A
Alicia • family_with_children • gb
6
2026-04-10 • via Nuitee
M
Matthew • solo_traveller • gb
3
Not again sorry
Pros:

Not a lot really

Cons:

Rooms are dated. Noises from all angles - funky smell. Spa was dirty pool/ gym was weird with locals watching in

2026-04-09 • via Nuitee
M
Mohammed Rupon • couple • gb
8
2026-04-08 • via Nuitee
A
anile2016 • Family
2
Disappointing Experience During Recent Stay
Pros:

I have been staying in your hotels for many years and have always had a clear understanding of the high standards you maintain. However, during this recent stay in a Premier Plus room, I was disappointed with the level of service provided.

The room was not up to the expected standard upon arrival. The shower holder was broken, which meant we had to hold the shower by hand. Additionally, the handwash bottle was empty. Although I informed reception and later raised this with the room service staff, the issue was not addressed promptly.

I was particularly concerned by the attitude of the cleaning staff member. She appeared dismissive and unhelpful, indicating that she would decide when the room would be cleaned and whether it required cleaning at all. When she returned later, she spoke in a rude manner, stating that she would not clean the room while my family was present.

This level of service and behaviour is not in line with the standards I have come to expect from your hotels. I have never encountered such an experience during any of my previous stays, and I hope this matter will be taken seriously and addressed appropriately

2026-04-07 • via Tripadvisor