Bournemouth West Cliff Hotel & Spa

Hotels
8 (4072 reviews)
Durley Chine Road , Bournemouth , gb

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Spa facilities
Clean rooms
Good food
Cons:
Room features lacking
Noise issues
Inflexible booking policy

Categories

Cleanliness
8
Rooms were clean and comfortable, but there were some issues with room features in a superior room.
Service
8.5
The staff were friendly and helpful, addressing issues promptly.
Location
8.5
The location is excellent, quiet yet a short walk from the town centre.
Room Quality
7
Some rooms were found to be gloomy, and there were complaints about the bed and lighting.
Amenities
8
Spa facilities were good, but some amenities expected in a superior room were lacking.
Value for Money
7.5
Room features did not meet expectations for the price paid.
Food and Beverage
8.5
Food quality was praised, but some menu items were unavailable.
Overall Experience
8
Many positive aspects, but several issues noted affected the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:43

Property Description

Luxurious Accommodation
Experience a stay at Bournemouth West Cliff Hotel and spa, offering 83 3-star bedrooms with free WiFi. Enjoy the convenience of being just 10 minutes away from the town centre and Alum Chine beach.

Ultimate Relaxation
Indulge in our leisure facilities featuring a 12-metre heated pool, gym, and an adults-only spa with a range of rejuvenating amenities. From plunge pool to aromatherapy room, find your serenity with us.

Exquisite Dining and Events
Savor a contemporary dining experience at our brasserie restaurant, catering to all guests including children. With extensive conference and banqueting facilities, host your events effortlessly with us.

Book your stay now at Bournemouth West Cliff Hotel for a memorable experience!

Important information:

Please note that the standard rooms cannot accommodate any extra bed.

Extra bed supplements must be paid for at the hotel directly.

Please note that there is an additional fee of GBP 15 to use the spa facilities for one night stay, and £20 per stay for 2 or more nights. Guests who use the spa must be over the age of 18.

Please note, spa area is only accessible via a flight of 15 stairs with no wheel chair access, there is one treatment room which is accessible and leisure pool is fully accessible.

Please be aware a parking charge of GBP 10.00 per night will be applicable. The charge covers 24-hour from the moment of arrival in the car park. Exceeding this allocated time may result in a parking fine.

Dinner inclusive rates include 3 course meal, some dishes have additional supplements.

Please note that this hotel does not accept cash payments.

The restaurant will only be open for breakfast on 24th - 26th December 2025. The kitchen will be closed for dinner on 24th - 26th and 31st December 2025.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOH

Location

Guest Reviews

8
Based on 4072 reviews
Cleanliness: 8
Service: 8.5
Location: 8.5
Room Quality: 7
Amenities: 8
Value for Money: 7.5
Food and Beverage: 8.5
Overall Experience: 8
M
Michael extended_group gb
5
Pros:

Good location

Cons:

Had a live band and Disco on Friday night
But had booked as had a early start
Up at 4am

2026-08-29 via Nuitee
A
Andrew solo_traveller gb
10
2026-08-29 via Nuitee
J
Jonelle family_with_children gb
8
Overall a comfy stay.
Pros:

Location is great.
Swimming pool is good.
Staff were friendly.

Cons:

Could have done with a fridge in the room as had children with us.
Another mirror in a family room would have been helpful rather than just 1 small one in the bathroom!
Had to pay 2 lots of car parking which made our stay quite a bit more expensive. Have stayed in lots of hotels where parking is free!

2026-08-29 via Nuitee
A
Andersson couple gb
9
Great staff
Pros:

Location was superb

Cons:

Very clean and friendly staff.

2026-08-29 via Nuitee
P
Paul couple gb
8
Location
Pros:

Location to beach and town centre, friendly and helpful staff.

Cons:

No air conditioning

2026-08-28 via Nuitee
D
Darren solo_traveller gb
7
2026-08-28 via Nuitee
S
Sue couple gb
9
A very good hotel with fantastic bus stops close by.
Pros:

The breakfast was great. Unfortunately the room didn't have air conditioning and it was very hot when we stayed, but the rest of our stay was great. The spa area is very good, with a jacuzzi, steam room, sauna, aromatherapy room and relaxation room.

Cons:

We would have preferred to have an air-conditioned room, but we didn't know it was going to be so hot, so didn't book that type of room. Will know for next time.

2026-08-28 via Nuitee
R
Romila solo_traveller gb
5
2026-08-28 via Nuitee
H
heywood solo_traveller gb
10
2026-08-28 via Nuitee
M
Michael solo_traveller gb
1
Unpleasant stay
Pros:

We liked the location and the staff were friendly and polite.

Cons:

We had a rather unpleasant stay. There was blood in the bath. There wasn't any spare sockets to charge phone or put the provided fan on. We stayed in the family room 102, the kids are in a sperate room which is fine however they are in the room next to the main door that has no chain on it and could easily open and leave if they wanted too!The roof started leaking rain water over my daughter at 3am while she slept and that caused us all to be up in the middle of the night to drag her bed out into the middle of the room and move other furniture around. We had to put the bin under the leak to collect the water. Not the best night sleep!!! The breakfast was extremely expensive for what it was, very soggy and mushy food. Just overall awful and a waste of money.

2026-08-28 via Nuitee
S
Sarah solo_traveller gb
8
Pros:

Really liked the hotel, staff were helpful. Breakfast was good

Cons:

The only disappointment was we originally booked this hotel due to the spa facilities & treatments that were available. However its only when we got nearer to the date of our booking & we were looking to book treatments we found out there were no treatments available. So that was a real shame but the hotel itself was really nice.

2026-08-27 via Nuitee
A
Alfie couple gb
8
2026-08-27 via Nuitee
J
Jonathan extended_group gb
7
Enjoyed - with air con and better cleaning would be a firm favourite
Pros:

Location, facilities and friendly staff

Cons:

Room was hot as no ducted air con. Cleanliness could be improved generally

2026-08-27 via Nuitee
E
Edna family_with_children gb
10
excellent!
Pros:

Room, staff, location

Cons:

paying for parking

2026-08-27 via Nuitee
S
Sarah couple gb
5
Was ok but would not visit again
Pros:

The location was near to beach and shops, the room was clean, the food in the restaurant was lovely and the staff were all polite and helpful.

Cons:

The bedroom was too hot so it was impossible to sleep, there was 1 window which opened about 2 inches, there were 2 fans in the room so I think they know it’s too hot, there was instructions on how to use the air con but there was no air con, no hair dryer or fridge in the room and too many hidden charges which makes it so much more expensive, parking is £15 a day, to use the spa which is basically a small swimming pool and jacuzzi it’s £20 for the stay, and then £5 for a robe, but no slippers. Our room was right next to the entrance door so it was very noisy as other guests didn’t even try and be quiet.

2026-08-27 via Nuitee
A
Angela couple gb
10
Had a great time facilities excellent lovely breakfast great staff would definitely recommend and if ever in area again
Pros:

Great staff location was great facilities great lovely breakfast

Cons:

Room bit dated step into bathroom was a nuisance trip hazard

2026-08-27 via Nuitee
L
Louise couple gb
1
2026-08-26 via Nuitee
S
Sarah couple gb
10
Staff amazing. Food was amazing. Rooms spotlessly clean.
Pros:

The hotel was amazing. Very clean Rooms was really big lots of room. Good size bathroom. And it was spotless.
Food was 5* We will definitely be back.

Cons:

No faults at all.

2026-08-26 via Nuitee
J
Joseph couple gb
8
Stay wsa very good
Pros:

Breakfast was good

2026-08-25 via Nuitee
M
Maria del Carmen couple gb
6
Ok
Pros:

The staff were very nice and helpful

Cons:

I was expecting more about the spa facilities and didn’t like that there weee no air conditioner

2026-08-25 via Nuitee