Hilton Garden Inn Albany-SUNY Area

Hotels
•
Hilton Garden Inn
8.3 (593 reviews)
1389 Washington Avenue , Albany , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Great location
Friendly staff
Cons:
Parking issues
No bar service
High costs for amenities

Categories

Cleanliness
8.13
Mixed reviews; some mentions of cleanliness and a few concerns about room servicing.
Service
8.6
Comments about helpful staff and good service experiences.
Location
9.14
Consistently mentioned as a positive aspect, convenient for university access.
Room Quality
8.59
Overall satisfaction with room comfort and size, but some concerns about specific amenities.
Amenities
7.62
Noted lack of certain amenities like a bathtub and bar service.
Value for Money
7.58
Mixed feelings regarding pricing in relation to offerings and service.
Food and Beverage
8.13
Breakfast mentioned as good, but issues with the bar being closed.
Overall Experience
8.6
High overall satisfaction despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:51

Property Description

Convenient Location

Directly across from State University of New York at Albany, SUNY, and close to major motorways, our hotel offers easy access to key attractions like the Empire State Convention Center and New York State Capitol.

On-Site Amenities

Indulge in a delicious meal at the Great American Grill Restaurant or opt for the convenience of in-room microwaves and refrigerators. For quick snacks, our 24-hour convenience store has you covered.

Spacious Accommodations

Relax in our comfortable and roomy accommodations after a day of exploring Albany. Our hotel provides the perfect retreat for both leisure and business travelers.

Book your stay at the SUNY Hilton Garden Inn today for a memorable experience in Albany!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALB

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.3
Based on 593 reviews
Cleanliness: 8.13
Service: 8.6
Location: 9.14
Room Quality: 8.59
Amenities: 7.62
Value for Money: 7.58
Food and Beverage: 8.13
Overall Experience: 8.6
C
Chui • couple • us
8
2026-03-15 • via Nuitee
J
Jose • solo_traveller • us
10
Very comfortable and with all the amenities necessary.
Pros:

Excellent staff, very friendly and professional.

Cons:

Very comfortable.

2026-03-09 • via Nuitee
T
Tneisha • extended_group • us
10
My stay was amazing
Pros:

The staff was amazing and the food at breakfast and dinner was so good

Cons:

No pool

2026-03-02 • via Nuitee
A
Abounader • family_with_children • us
8
Stay was nice, room was clean, beds comfortable but lighting could be much better.
Pros:

The facility was clean and staff was friendly.

Cons:

The lighting in the room was horrible. Very dim which made it hard to see.

2026-03-01 • via Nuitee
B
Beauharnois • couple • us
10
2026-02-14 • via Nuitee
A
Avrohom • couple • us
10
2026-02-12 • via Nuitee
L
Laurel • couple • us
10
Was clean and totally renovated.. Dinner in restaurant convenient.
Pros:

clean

2026-02-09 • via Nuitee
A
Akwasi • couple • us
8
2026-01-21 • via Nuitee
R
Robin • couple • us
9
very nice
Pros:

great location and great staff.

Cons:

only downside was that there wasn't any Coffee K-cups in my room. TEA and DEcaff only

2026-01-20 • via Nuitee
P
Phoebe • family_with_children • us
8
Pros:

Staff is accomodating. Switched us to a room we requested.

Cons:

toilet old and not very well cleaned.

2026-01-19 • via Nuitee
P
Paul • solo_traveller • us
8
2026-01-19 • via Nuitee
O
Olena • couple • us
7
2026-01-19 • via Nuitee
C
Christine • extended_group • us
8
2026-01-19 • via Nuitee
A
Alenis • extended_group • us
8
The room was perfect, the access to parking garage such a nice perk
Pros:

Breakfast was okay

Cons:

Food wasn’t warm at

2026-01-19 • via Nuitee
N
nicole • family_with_children • us
6
Pros:

The hotel
Was nice and clean and updated.

Cons:

There was no indoor pool as the description on the website said. And the hotel restaurant and bar was closed the whole weekend.

2026-01-19 • via Nuitee
M
Margaret • family_with_children • us
7
Nice, clean and easy access.
Pros:

Location, lobby,

Cons:

Staff seemed stressed and consequently somewhat surly. Instead of explaining cleaning staff was running late, invoked the 15:00 checkin rule when I got there at14:50. Then as he was finally checking me in he explained that the system locked him out until a room opened up. Leading with "I'm sorry but.." is not the wrong approach.

2026-01-19 • via Nuitee
S
Shaheim • couple • us
9
2026-01-17 • via Nuitee
M
michelle • solo_traveller • us
8
2026-01-10 • via Nuitee
W
William • couple • us
10
Perfect place to stay if you have to visit St. Peters Hospitol for any reason
Pros:

close to St. Peters Hospital. Clean

Cons:

I did not find anything negative

2026-01-07 • via Nuitee
S
S • couple • us
1
Pros:

I stayed with them but booked the wrong date and yet the refused to cancel my reservation even tho I stayed there and spent money with them already

2026-01-06 • via Nuitee