Hilton Garden Inn Albany-SUNY Area

Hotels
•
Hilton Garden Inn
8.3 (651 reviews)
1389 Washington Avenue , Albany , US
+1 518-453-1300

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Great location
Friendly staff
Cons:
Parking issues
No bar service
High costs for amenities

Categories

Cleanliness
8.13
Mixed reviews; some mentions of cleanliness and a few concerns about room servicing.
Service
8.6
Comments about helpful staff and good service experiences.
Location
9.14
Consistently mentioned as a positive aspect, convenient for university access.
Room Quality
8.59
Overall satisfaction with room comfort and size, but some concerns about specific amenities.
Amenities
7.62
Noted lack of certain amenities like a bathtub and bar service.
Value for Money
7.58
Mixed feelings regarding pricing in relation to offerings and service.
Food and Beverage
8.13
Breakfast mentioned as good, but issues with the bar being closed.
Overall Experience
8.6
High overall satisfaction despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:51

Property Description

Convenient Location

Directly across from State University of New York at Albany, SUNY, and close to major motorways, our hotel offers easy access to key attractions like the Empire State Convention Center and New York State Capitol.

On-Site Amenities

Indulge in a delicious meal at the Great American Grill Restaurant or opt for the convenience of in-room microwaves and refrigerators. For quick snacks, our 24-hour convenience store has you covered.

Spacious Accommodations

Relax in our comfortable and roomy accommodations after a day of exploring Albany. Our hotel provides the perfect retreat for both leisure and business travelers.

Book your stay at the SUNY Hilton Garden Inn today for a memorable experience in Albany!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALB

Location

Guest Reviews

8.3
Based on 651 reviews
Cleanliness: 8.13
Service: 8.6
Location: 9.14
Room Quality: 8.59
Amenities: 7.62
Value for Money: 7.58
Food and Beverage: 8.13
Overall Experience: 8.6
A
Adam • couple • us
7
Good overall
Pros:

Comfortable bed and room

Cons:

Staff had entrance locked at 10pm

2026-10-12 • via Nuitee
J
Joseph • couple • us
8
No complaints. The hotel is very nice.
Pros:

The room was clean and comfortable. We did not take advantage of the breakfast.

2026-10-10 • via Nuitee
N
Nancy • couple • us
1
Very rude
Pros:

Rude

Cons:

Rude staff

2026-10-07 • via Nuitee
P
Peter • couple • us
8
Excellent
Pros:

Very clean and comfortable

Cons:

Nothing

2026-09-19 • via Nuitee
A
Alena • couple • us
9
2026-09-18 • via Nuitee
C
Cari • couple • us
9
2026-09-15 • via Nuitee
E
Evelyne • couple • us
10
2026-09-08 • via Nuitee
J
Judy • couple • us
9
Would come again.
Pros:

Spacious, clean, quiet room

Cons:

Please add Amazon Prime to your streaming services on the room TV. Also, there are no towel racks in the bathroom. You could add small towel racks on either side of the bathroom sink for the hand towels.

2026-09-05 • via Nuitee
J
jennifer • solo_traveller • us
10
It was perfect, and I would stay there again if need be!
Pros:

I was glad that I could take a bath in the room that I booked. I was so tired from driving, it so it was an unexpected bonus!

The fresh fruit and coffee along with the breakfast in the AM was awesome too!!

2026-09-01 • via Nuitee
J
Janet • extended_group • us
7
Nice hotel but if you like any sort of water pressure in your shower, don’t pick this hotel.
Pros:

The location was perfect for our needs. The beds comfortable, facilities clean.

Cons:

There is zero water pressure in the shower! It is difficult to get soap and shampoo off due to water just barely spraying out. And we have stayed here a few times due to perfect location and the shower is the same on any floor or room we have been in

2026-08-27 • via Nuitee
L
Logan • solo_traveller • us
10
2026-08-26 • via Nuitee
Y
Yolanie • solo_traveller • us
8
I absolutely love this hotel its comfortable...however morning cleaning staff needs to be more mindf
Pros:

Breakfast was good. I asked for a late check out and they offered me an hour. I was appreciative for that.

Cons:

Unfortunately because the amount of noise the cleaning staff was making in the hallway i could not enjoy the hour of extra sleep. I also had to ask for the complimentary water for being a hilton member.

2026-08-24 • via Nuitee
M
Maegan • couple • us
10
2026-08-23 • via Nuitee
S
Stephanie • family_with_children • us
9
2026-08-23 • via Nuitee
G
GOKHAN • solo_traveller • tr
8
2026-08-14 • via Nuitee
R
Richard • couple • us
7
Cons:

Reception put us in a room that the tv did not work. They sent someone up to check and that person fiddled with it for five minutes and then left stating she would be back. Twenty minutes later my wife called the front desk. They said that tv has not worked for three days and to come back down to put us in another room. Down we went, received a new room on the same floor we just left. Very incovenient. New room was fine.

2026-08-14 • via Nuitee
A
Alexander • couple • us
10
2026-08-10 • via Nuitee
Z
Zyxmaa • solo_traveller • us
9
2026-08-10 • via Nuitee
8
806suzanner • Business • Mooresville, North Carolina
10
Great staff
Pros:

Very nice stay. Clean rooms and hotel, good beds and pillows, near to University. The staff was outstanding!
The maids, restaurant wait service Maria in the morning and Karen in the evening really made the stay enjoyable ♥️. Felipe was is an outstanding asset and a brand ambassador!

2026-08-06 • via Tripadvisor
Y
YOSHIKI • solo_traveller • jp
1
Pros:

部屋が清潔

Cons:

スタッフが不親切
部屋代を二重に徴収された
身に覚えのない請求額がある

それに対する対応が悪い

2026-08-05 • via Nuitee