Shiv Niwas Palace by HRH Group of Hotels

Hotels
•
Independent
8.2 (76 reviews)
The City Palace Complex, Udaipur, Rajasthan, 313001 , Udaipur , IN
91-294-2528016

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Facilities

Full-service spa
Express check-out
Arcade/game room
Free WiFi
24-hour front desk
Garden
Luggage storage
Express check-in/check-out
Designated smoking area
Concierge service
See all facilities

Review Highlights

Pros:
Excellent location by Lake Pichola / next to City Palace
Beautiful marble pool and serene pool area
Attentive and caring staff in many areas (pool, reception, housekeeping)
Good, fresh breakfast and enjoyable on-site dining
Historic palace ambience and quiet, relaxing property
No weddings on property (calm stay)
Terrace/balcony views and convenient access to boat station
Cons:
Outdated property areas and need for renovation
Bathroom fittings not well maintained; some bathrooms old
Small room size for three guests; some furniture outdated
Instances of rude or poorly trained staff (specific complaint about manager)
Occasional cleanliness concerns and missing in-room items (e.g., mirror)

Categories

Cleanliness
7.2
Mixed to negative mentions: some guests reported dirty/dated areas and poorly maintained bathroom fittings; other areas (pool) noted as well-kept.
Service
7.8
Mostly praised as attentive and caring (pool, reception, housekeeping), but multiple comments note overworked staff and at least one instance of rude management behaviour.
Location
9.5
Consistently highlighted as excellent — perched above Lake Pichola, steps from City Palace and boat station, highly convenient and scenic.
Room Quality
7.5
Mixed: charming heritage rooms with quiet terrace options but several guests noted small rooms for three, outdated furniture, missing mirror and older bathrooms.
Amenities
9
Highly praised amenities: impressive marble pool, terrace areas, calm property without weddings, rooftop dining available and generally enjoyable facilities.
Value for Money
8
Perceptions vary: many guests felt the stay was well worth it and unforgettable, while others felt the lack of recent investment reduced expected 5-star value.
Food and Beverage
8.8
Generally positive: breakfast described as good and fresh, meals (including Thai chicken curry) received praise and on-site dining was enjoyed by guests.
Overall Experience
7.8
Overall positive historic palace experience with elegant ambiance and memorable highlights (pool, location, service), tempered by concerns about maintenance and occasional staff issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-08 01:03

Property Description

Discover the enchanting Shiv Niwas Palace by HRH Group of Hotels, your perfect getaway in the heart of Udaipur.

Exquisite Accommodations
Indulge in one of our 36 individually furnished rooms, featuring luxurious Select Comfort beds draped in Egyptian cotton sheets, equipped with 42-inch LED televisions, and private bathrooms stocked with complimentary toiletries.

Culinary Delights
Savor delectable dishes at Paantya and our other dining options, or unwind at the bar/lounge with a refreshing drink. Don’t miss our delightful buffet breakfast served daily.

Wellness and Relaxation
Rejuvenate at our full-service spa, enjoy complimentary Wi-Fi throughout, or let our concierge assist you in exploring nearby attractions like City Palace and Lake Pichola.

Elevate your Udaipur experience—secure your reservation today!

Important information:

  • Up to 2 children 8 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: UDR

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

  • Check-in & Check-out

    Contactless check-in is available

See all policies

Location

Guest Reviews

8.2
Based on 76 reviews
Cleanliness: 7.2
Service: 7.8
Location: 9.5
Room Quality: 7.5
Amenities: 9
Value for Money: 8
Food and Beverage: 8.8
Overall Experience: 7.8
R
Rajan • family_with_children • in
10
2026-07-18 • via Nuitee
R
Rajesh • couple • in
10
Pros:

It’s a real palace with feeling of. a royal life , being part of Udaipur city palace giving free access to city palace

2026-07-14 • via Nuitee
S
Stefan • solo_traveller • be
10
2026-07-10 • via Nuitee
A
Arienthiran • family_with_children • us
9
Worth the trip
Pros:

Excellent staff and dining

2026-07-03 • via Nuitee
K
K k • couple • in
2
Not pleasant. Not up to the mark of Heritage 5 star
Pros:

Property is run down. It requires refurbishing badly

Cons:

Bathroom fittings are of 1990ies. Shower was not working, even bath tub was still obsolete. Hand towels were not there Infact it’s a rundown hotel. Dining room and reception is good still

2026-06-29 • via Nuitee
R
RYOTARO • couple • jp
9
Pros:

スタッフがフレンドリーで、レストランの料理が驚くぐらい美味しい。

2026-06-25 • via Nuitee
R
Ruchika • extended_group • in
10
Perfect Staycation
Pros:

Superb Vibe ! the hospitality is top notch.
Very well maintained property.
The view is to kill for and the sunsets was just WOW

2026-06-24 • via Nuitee
M
maria rosario • couple • es
10
Pros:

Es impresionante la ubicación es un sueño solo las habitaciones necesitan una renovación están muy cuidadas pero se ven antiguas sobretodo los baños el personal genial

2026-06-11 • via Nuitee
A
Anuj • solo_traveller • in
10
2026-06-08 • via Nuitee
M
Manan • extended_group • in
7
Good relaxing stay
Pros:

Location n ambience

Cons:

Bathroom fittings not properly maintained

2026-05-24 • via Nuitee
D
Dietmar • couple • de
5
Sanierung bitter nötig!!!
Pros:

Sehr gute Lage, direkt beim Palast!

Cons:

Das Hotel war vor 40-50 Jahren sicherlich ein sehr gutes 5 Sterne Anwesen, repräsentativ und grossartig. Leider hat man seitdem absolut NICHTS mehr investiert, so dass wirklich alles völlig veraltet, abgenutzt, dreckig und teilweise sogar defekt ist. Das Personal ist überfordert und weiß daher auch nicht, was ein normaler Standard eines 5 Sterne Hotels sein sollte. Hoffentlich wird irgendwann ein Investor sich dieses von der Substanz und Lage perfekte Anwesen einmal annehmen, alles sanieren und neues geschultes Personal einstellen. Dann kann man hier wirklich das tolle Ambiente genießen.

2026-05-21 • via Nuitee
R
Ruby • solo_traveller • nl
8
2026-05-18 • via Nuitee
B
bansal • family_with_children • in
8
It was a refreshing stay with awesome lake view
Pros:

Breakfast was good and fresh. We loved the balcony view and terrace view. Staff was really caring and attentive. The palace pool area was looking really awesome in the night.

Cons:

I was hoping room size to be bigger when opted for three people. I was hoping the furniture inside the room to be more usual than what you would expect in a palace hotel.

2026-05-16 • via Nuitee
S
Sharma • solo_traveller • in
10
One of the finest in Udaipur
Pros:

Top notch in every field.

Cons:

Nothing.

2026-05-16 • via Nuitee
I
Ishita • couple • in
8
It was good.
Pros:

The hospitality , Location and property was amazing.

Cons:

I understand that room is supposed to give feels of old times , but I feel it can have modern washrooms.
There was no mirror in the room.

2026-05-15 • via Nuitee
M
Muriel • couple • ch
10
Hospitality, elegance and the soul of Udaipur meet at Shiv Niwas Palace🌞
Pros:

Perched above the Lake Pichola, Shiv Niwas Palace offers a truly timeless setting.
From the marble pool to the kindness of the staff, every moment feels both elegant and deeply welcoming.
A wonderful place to stay, and even more beautiful to return to 🌞

Cons:

All is perfect !

2026-05-11 • via Nuitee
A
Arijit • couple • de
10
2026-05-07 • via Nuitee
L
Laura • couple • ch
10
Pros:

WHAT A GEM! 1000% worth staying here.

The hotel is part of the City Palace Udaipur and within the same complex where the royal family currently lives. One can truly feel the history and charm of a real palace, which makes the experience exceptionally unique. We were given a card to be able to exit and enter the complex at any time (considering the City Palace closes to visitors during certain hours).

The location couldn’t be better. It is a 2 min walk to the main entrance to visit the city palace and 5min walk to the boat station for the lake boat tours. The hotel also offers rides with a golf cart in case you don’t want to walk, but it’s not truly necessary.

The hotel is calm and serene, perfect for moments of rest between sightseeing. I LOVED the pool area, it is very beautiful! The pool is fully made of marble - truly impressive.

The service was excellent everywhere. The staff by the pool, reception, and housekeeping were very attentive and kind.

We also had dinner and lunch at the hotel during our stay, and the food was great. One of the few places where I felt safe to eat chicken; the Thai chicken curry was delicious. And the candle light dinner outdoors was very pleasant on our arrival day.

Another point worth mentioning is that, unlike other heritage hotels, this one does not host weddings on the property. This was great as it ensured that we could relax quietly by the pool without noise or crowds.

We booked the terrace suite with sit out (one of the more basic rooms), and we could see the lake if we looked to our right. If we looked straight it was a green area. Very quiet room since it wasn’t overlooking the city, nor the rest of the palace.

Overall, an unforgettable stay that perfectly combines luxury, history, and tranquility - would absolutely come back.

2026-05-04 • via Nuitee
S
Siddhartha Sekhar • solo_traveller • in
10
2026-04-30 • via Nuitee
S
Shambhu Deb • extended_group • in
3
Not good because of mr Gajender
Pros:

Roof top restaurant

Cons:

Staff specially Mr Gajender Who is manager and Reception incharge . He does not know the basics of hotel industry how to talk to guests.he is rude and arrogant

2026-04-23 • via Nuitee