Horizon at 77th

Really nice place to stay with a family. Its clean and walking distance to the beach. Will recommend.

The property is owned by two different entities therefore the consumer is caught in the middle and is told we don’t do that call them oh call them we don’t do that scenario very confusing. The appliances were aged and the sofa was very used and lumpy. The indoor pool was closed and no one notified the guests who were arriving to ask if they wanted to cancel their room and book somewhere else not courtesy of any kind was given.

Nice room!

Poor check-in experience; however, the manager was very supportive.

I like that is was a condo. Very private. First stay and will stay again

Way more than expected. 5 minute walk to the beach. Could see the ocean from our balcony. Room had everything, full kitchen,livingroom, washer dryer ect. 5 stars for sure.

This is the email I sent the property the next day. We had checked out a few hours after checking in, it was that bad. I thought someone would have called or emailed us by now. We haven't heard back from my email or my message here on hotels.com.

Good Afternoon,

Based on this email I'm going to assume you did not speak with your check in crew.
I would like to request a refund.

We checked in around 6PM. Got to the room, there was an awful odor in the condo. We opened the doors, and turned on the fan to air out the room.  I took a quick shower, water wouldn't drain. We had a dinner reservation and didn't have time to address. We got back around 9/930. The halls smelled like pee and Marijuana. Even though we tried to air out the room, it still smelled like cheap dollar store powder carpet cleaner - everywhere. The water in the kitchen sink wouldn't drain. The sofa looks like it should have been replaced 5 years ago, we couldn't even sit on it, it was that gross. Everything was dated and in dire need of something. When we went to check out at 930PM (same night), the only thing the staff had to say was "oh no", no offer for a new room or maybe a move to your other facility? They were very nice and not rude, just not super helpful.

Thank you for your time and assistance,

Quiet area, resturants and grocery close by, property well maintained.

This was my 5th time staying at Horizon, property is starting to be a little worn down, still nice but could use some upgrades like fresh carpet and the furniture has seen better days.

We booked a room and it smelled like someone had recently smoked inside the room. We asked the manager if we could change rooms and they quickly obliged. Thank you

Property is nice!

Very nice clean place

A couple of things that we needed help with but service was fast and they were quite friendly!

Bed was more firm than I like.

Very clean. Cleaning staff was so very nice. So much parking.

Great place overlooking the ocean

Honestly one of the worst stays of my entire life from beginning to end.

Let me start off by saying the Grand Shotes Hotel and Horizon on 77th are in a messy divorce and neither of them are very helpful. It’s like they don’t want to talk about their situation, leaving the customers totally unhappy and confused.

Grand Shores owns this listing.
You check in at their hotel but you stay at the one next door. Confusing process which cause check in to take nearly 90 minutes as we encountered rude person after person who didn’t know much.

After check in we found our room to 100% not be a ‘resort’. For the additional $45 resort fee - one would expect beach towels (for example). Nope!

Now comes some of the issues with the room...
You have control of the A/C within reason - when I got there the room was 76 and like a sauna, you can only lower it down to 68 degrees.

The coffee pot - broken.
The oven - didn’t close
Master shower - wouldn’t come out of the shower head.
2nd shower - base of the shower head rusty.
Beach chair on patio - looks like it’s seen 8 season.
Bed - could feel every spring pressing into my hip bone and ribs.

And now for the icing on the cake - a maintenance guy from Bluegreen who wasn’t suppose to enter the room came in to change the air filter - without knocking.

Discussed all of this with the night manager - he apologized and gave us a comp’d breakfast.

I wouldn’t recommend staying here - ever.

Nice lazy river and hot tub/pool. Quick walk to the beach and nice view. A little small for 5 people (3 young crazy hyper kids) but it worked

I enjoyed my stay. I would definitely be staying here when I return.

The rental unit was in terrible shape.... carpet torn, old sofas, mattress stained, dirty looking carpet....bad first and last impression.
EXPEDIA should not get involved with such units. Bad reflection on EXPEDIA.