Hampton Inn & Suites Madison - West

Hotels
•
Hampton Inn
9 (450 reviews)
483 Commerce Drive , Madison , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Pool cleanliness issues
Breakfast variety and temperature

Categories

Cleanliness
8.33
Overall cleanliness was mentioned but several issues with the pool and maintenance were noted.
Service
9.8
Staff was consistently described as friendly, helpful, and providing excellent customer service.
Location
9.34
Many reviews highlighted the great location and convenience.
Room Quality
8.79
Rooms were described as clean, beautiful, and comfortable although some had minor issues.
Amenities
8.32
Breakfast and pool facilities were mentioned; however, the pool had cleanliness issues.
Value for Money
9.28
Mostly positive sentiments regarding the value received for the price.
Food and Beverage
8.83
Breakfast received positive reviews but had some complaints about variety and temperature.
Overall Experience
9.3
Overall experience was rated highly with multiple users expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:25

Property Description

Convenient Location
Located near popular Madison attractions, Hampton Inn and Suites Madison-West offers easy access to key sites like Camp Randall Stadium and the State Capitol Building.

Comfortable Accommodation
Guests can unwind in spacious guestrooms and suites featuring signature Cloud Nine beds for a restful night's sleep.

On-Site Amenities
Enjoy on-site facilities such as a convenience store, fitness centre, and free wireless internet access during your stay at Hampton Inn and Suites Madison-West.

Book your stay now and experience the perfect blend of convenience and comfort at Hampton Inn and Suites Madison-West!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note a fee will be charged for smoking in the unit.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MSN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9
Based on 450 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.34
Room Quality: 8.79
Amenities: 8.32
Value for Money: 9.28
Food and Beverage: 8.83
Overall Experience: 9.3
J
John • couple • us
1
All in all. Sucked
Pros:

The room was clean, comfortable, and well maintained.

The bed was comfortable, and I slept well.

The property felt safe and generally well kept.

Cons:

There were several service gaps that were disappointing. The room did not include basic items such as shower caps, and toothbrushes were not available for purchase or at the front desk. There was also no pen or notepad in the room, which is a small detail but inconvenient for business travel.

At check-in, the POS system was down, which made the arrival process disorganized and inefficient.

The most frustrating issue was billing related. I paid $139 for the room and an additional $37 for a late checkout, which I approved. However, I was then charged an additional $37.75. When I called to inquire about the duplicate charge, I was told it would “drop off” because their system sometimes does that. As of March 3rd (for a February 21st stay), the charge was still pending on my credit card.

When I attempted to express concern about the charge, I was told that management (Alex and Lauren) were about to join a Zoom call and did not have time to address the issue. The tone on the phone felt dismissive and unhelpful, which added to the frustration.

Unfortunately, due to the billing issue and how it was handled, I would not choose to stay at this property again.

2026-03-03 • via Nuitee
C
Courtney • couple • us
8
2026-02-25 • via Nuitee
S
Sue • extended_group • us
7
2026-02-23 • via Nuitee
A
Anthony • solo_traveller • us
8
Pros:

Breakfast was good. The staff and size of rooms where excellent.

Cons:

Nothing.

2026-02-10 • via Nuitee
R
Rebecca • family_with_children • us
10
Pros:

Staff was friendly, room was nice and warm, good selection for breakfast

Cons:

Gluten/grain/dairy/lactose free food

2026-01-27 • via Nuitee
M
Michelle • extended_group • us
8
Pros:

Location close to everything

Cons:

Bed and pillow wasn't very comfortable

2026-01-25 • via Nuitee
S
Susan • family_with_children • us
9
Enjoyable
Pros:

Very tasty with a wide assortment

Cons:

They collected an extra $20 per room as a deposit. I am waiting for the refund.

2026-01-20 • via Nuitee
D
Darlene • couple • us
10
2026-01-19 • via Nuitee
R
Romeo • solo_traveller • ch
9
2026-01-19 • via Nuitee
A
Amber • couple • us
9
2026-01-19 • via Nuitee
S
Sue • family_with_children • us
8
Would return
Pros:

Nice location. Coffee was hot. Best part was the make your own waffle. Tasted great but, wish powdered sugar was also offered with the syrup..

Cons:

Eggs, potatoes, sausages were bland and barely warm.

2026-01-19 • via Nuitee
K
Kevin • couple • ca
10
2026-01-19 • via Nuitee
D
David • couple • us
9
2026-01-19 • via Nuitee
K
Kevin • couple • ca
10
Excellent hotel for the end of a long trip. Services were great.
Pros:

Great Location.

Cons:

There were not enough breakfast people on for a Saturday morning.

2026-01-19 • via Nuitee
G
Gary • couple • us
9
Pros:

Breakfast was great. The staff were friendly and helpful. The room was very clean.

Cons:

The pool area was chaotic and not very clean. Our coffee maker in our room was kept in the bathroom, not very hygienic ☹️

2026-01-19 • via Nuitee
S
Stephen • solo_traveller • us
8
Pros:

The receptionist at the desk was especially cheerful and nice.

2026-01-19 • via Nuitee
E
Eric • family_with_children • us
10
Would stay again anytime in the area. Kids loved the pool.
2026-01-19 • via Nuitee
L
Leslie • couple • us
6
2026-01-10 • via Nuitee
M
Mark • couple • us
10
2026-01-10 • via Nuitee
N
Nicole • couple • us
9
Pros:

Clean and friendly

Cons:

Breakfast could have been much better

2026-01-06 • via Nuitee