Holiday Inn Madison at The American Center by IHG

Hotels
•
Holiday Inn Hotels & Resorts
9 (408 reviews)
5109 West Terrace Drive , Madison , us

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Dated rooms
High prices

Categories

Cleanliness
8.46
Multiple mentions of dirty or dated rooms, particularly bathrooms.
Service
9.93
Staff described as friendly, professional, and ready to help.
Location
9.47
Convenient for airport access but not close to other amenities.
Room Quality
7.92
Mentioned as dated with various issues like bad plumbing.
Amenities
8.95
Nice pool area but mixed reviews on food options.
Value for Money
7.91
Complaints about high prices versus room quality.
Food and Beverage
9.96
High praise for breakfast quality.
Overall Experience
9.43
Mixed experiences but overall satisfactory despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:52

Property Description

Convenient Location and Shuttle Service

Located near East Towne Mall and offering free 24-hour shuttle service, Holiday Inn Madison at the American Center ensures easy access to the airport and nearby attractions within a 5-mile radius.

Relaxing Amenities

Unwind in the indoor swimming pool, stay active in the fitness center, and dine at Geier's Grill or Chief's lounge. The hotel also provides a business center for work convenience.

Comfortable Guestrooms

Enjoy modern amenities like free Wi-Fi, flat-screen TVs, and in-room coffee makers. Relax with MP3 compatible radios after a productive day exploring Madison.

Ready to experience convenience and comfort at Holiday Inn Madison? Book your stay now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

For any Room Including Breakfast: The rate includes a voucher redeemable for breakfast in the hotel restaurant. Limit USD 20 per room per day.

Any adult beyond the 2 adults per room rate are charged USD 10 per person per night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MSN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9
Based on 408 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.47
Room Quality: 7.92
Amenities: 8.95
Value for Money: 7.91
Food and Beverage: 9.96
Overall Experience: 9.43
D
Dhaliwal • family_with_children • ca
9
Pros:

Great

Cons:

Staff

2026-04-04 • via Nuitee
L
Loure • family_with_children • us
10
Pros:

Great hotel

2026-03-31 • via Nuitee
J
Jenna • extended_group • us
3
2026-03-29 • via Nuitee
D
Dennis • couple • us
8
Over all was a enjoyable stay
Pros:

Breakfast was good. No chocolate milk though

Cons:

Elevators were slow and one was out of commission.

2026-03-27 • via Nuitee
A
ann • couple • us
5
Cons:

Whirlpool/hot tub was nasty. Had stuff that was settled on the bottom when nobody was in it. Looked like it wasn’t cleaned for awhile

2026-03-17 • via Nuitee
M
Melinda • couple • us
1
Pros:

It was nice

Cons:

The pool was closed

2026-03-16 • via Nuitee
J
Jason • couple • us
10
2026-03-15 • via Nuitee
J
jennifer • solo_traveller • us
5
2026-03-12 • via Nuitee
S
Susan • solo_traveller • us
10
Pros:

This was my second stay. The hotel was easy to get to and close to the hospital complex. I found staff friendly and helpful, the facilities clean, and it had a decent pool/hot tub.

2026-03-12 • via Nuitee
R
Robert • couple • us
10
Nice
2026-03-05 • via Nuitee
S
Sabina • solo_traveller • vn
1
Cons:

My card was charge 106$ without explanation for what. The hotel doesn't respond

2026-03-04 • via Nuitee
P
Peters • couple • us
1
Was not satisfied with the hotel
Pros:

It was one of the worse holiday inn my family has stayed at

Cons:

The smell was we walked in, the breakfast. Eggs were very waters sausage and cinnamon rolls tasted like plastic, carpets are all ripped up and bubbled up 5th floor. TV out dated. Bad service

2026-03-02 • via Nuitee
K
Kevin • couple • us
10
2026-02-28 • via Nuitee
C
Camilla • solo_traveller • us
8
2026-02-28 • via Nuitee
K
Karen • family_with_children • us
10
Pros:

Always welcoming and comfortable. Breakfast was really good and not the crummy continental breakfast with cold everything. Good selection of fruits, eggs, bacon, breads and cereals.

Cons:

That I had to leave.

2026-02-26 • via Nuitee
K
Karen • family_with_children • us
10
Pros:

Miss Reesey at the front desk was amazing and made my day by going the extra mile. Her kindness will never be forgotten.

Cons:

Clean amd comfortable rooms. The bed was so comfy.

2026-02-26 • via Nuitee
3
343jessiv • Friends getaway • Appleton, Wisconsin
8
Great atmosphere with expensive breakfast
Pros:

The hotel lobby and staff was friendly. We were told our room included breakfast in the morning, which I thought was included. It was a breakfast buffet and would have cost $15 per person if we didn't have our vouchers. It was a fine assortment of breakfast but not for $15. The bed was comfortable and had a variety of pillows. The shower water turned cold about 15 minutes in. Yes I take a long shower. Parking was free.

2026-02-24 • via Tripadvisor
M
Madison • couple • us
5
Cons:

the entire hotel reaked of cigarette smoke. staff was not super friendly

2026-01-28 • via Nuitee
F
Frank • family_with_children • us
10
Awesome stay
Pros:

Was very quiet, and the front desk ladies was very sweet and informative of everything that was available to me

Cons:

Nothing, except the cold. It was -16 below zero, and i gad my heater on full blast, and still felt chilly. But i don't think thats the hotels fault. Just mother nature. Lol

2026-01-24 • via Nuitee
K
Katherine • couple • us
10
2026-01-19 • via Nuitee