SPRINGHILL SUITES BY MARRIOTT CONYERS

Up until the toilet not working properly, our visit was great. The room was clean. The breakfast was good, except for no waffles or cooked grits.
The staff provided poor customer services when I reported the toilet no longer working. I was advised no Plumber on site. I could either change rooms or check out. Since it was at night, I decided to see if a plumber would be available the next morning. Upon calling for assistance next morning, there still no plumber available. I requested to change rooms. I was too that no rooms available, sold out. A young guy was sent to the room to try and fix the chain in toilet tank with no success. The manager at the front desk requested I give them an hour to see if she could get it fixed. After an hour, the toilet was not fixed after a second attempt to fix it.
Since no room to move to was available, I requested a refund for the night before and the day of. All that was offered was 3000 points. This was not going to help me since I was going to have to book a room at another hotel. The staff was very rude and actually alluded that I had broken the toilet, because it was working when I arrived. This sounded foolish. I am 72 years old and I don’t go around breaking toilets. I have 3 toilets in my home and due to wear and tear, the insides of a toilet tank do break. Having to put my hand into the toilet every time I used it to flush it was quite disgusting. The gentleman at the desk told the clerk to call the police.

Very very clean room. Staff were incredibly nice and all around great experience

Clean room

I like everything about the hotel

The best, will come back

Only issue was charged twice on debit card for incidentals that we have to wait to be refunded!

Our trip was perfect for a weekend of baseball in Atlanta.

Very nice night manager

Hotel was very clean and staff were kind, helpful and wore a smile. Our room was freezing and turned air off, heat on and still cold air. Made it very uncomfortable for my 86 year old mom. The chair in sitting area was ripped and cotton/foam coming out.

The hotel was basically brand new and was definitely very nice. The staff was friendly and knowledgeable of the area. The only complaint I have was how they structured the rate.

The hotel was clean, the location was safe, and the staff was helpful!

The hotel itself is very nice, but they have very limited parking leaving you driving around waiting or forcing you to uber to not leave your spot.

Very nice stay

Enjoyed my stay. I felt welcomed from the time I entered the hotel j til I checked out. The service was excellent. The room was cleaned and the beds are extremely comfortable. Strongly recommend this hotel.

Amazing that front desk staff MARK & JEFFREY made our stay memorable

It was fine, I just they would of found a solution into fixing their streaming channels

We had an event in the conference room staff was friendly and helpful

lovely staff , super easy check in , and rooms were super clean and spacious !

The staff were top notch at this hotel. Very friendly and accommodating.

Was very pleased with our stay. The front desk ladies, at check in, were wonderful! Very friendly and courteous. Everything was clean and the rooms were very spacious Highly recommend staying here.