Holiday Inn Express - Times Square by IHG

Hotels
•
Holiday Inn Express
7.1 (2812 reviews)
343 West 39th Street , New York , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Dated rooms
Slow elevators

Categories

Cleanliness
6.81
Mixed sentiments were expressed regarding cleanliness, with some reviews highlighting it as good, while others mentioned issues.
Service
8.28
The staff were generally described as friendly and helpful, indicating a strong service quality.
Location
8.32
Multiple reviews confirmed that the location was excellent, frequently noted as a major pro.
Room Quality
6.27
Several reviews pointed out that the rooms are small and dated, with calls for refurbishment.
Amenities
6.8
Amenities like the breakfast and elevators were critiqued, suggesting improvement is needed.
Value for Money
7.26
Some guests expressed disappointment regarding charges and perceived value for what was offered.
Food and Beverage
6.31
The free breakfast received negative feedback, indicating needs for better quality.
Overall Experience
6.78
Mixed sentiments regarding the overall experience, balancing positive service and location against room and amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:42

Property Description

Prime Location near Times Square and Broadway
Experience the heart of Manhattan with a quick 10-minute walk to Times Square and Broadway from Holiday Inn Express Times Square.

Modern Amenities and Comfortable Rooms
Relax in contemporary rooms equipped with a 32-inch flat-screen TV, iPod docking station, and free in-room Wi-Fi. Start your day right with a breakfast buffet and stay productive with a work desk and coffee maker in-room.

Convenience and Services
Enjoy the convenience of a business center, valet parking, and concierge services during your stay. Explore nearby attractions like the Javits Convention Center, Madison Square Garden, and Macy's just minutes away.

Book now for an unforgettable stay in the bustling city of New York!

Important information:

Please note, the credit card will be pre-authorized for USD 50 upon check in for incidentals.

Please note: Parking does not include in-and-out privileges.

The resort fee includes: Premium WiFi, 10% off In-room dining order, 20% off Dry cleaning and two bottles of water upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 75 per day.

Location

Property Accessibility

Total Disability Score: 64
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 7
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

7.1
Based on 2812 reviews
Cleanliness: 6.81
Service: 8.28
Location: 8.32
Room Quality: 6.27
Amenities: 6.8
Value for Money: 7.26
Food and Beverage: 6.31
Overall Experience: 6.78
L
Luan • couple • br
10
2026-04-04 • via Nuitee
A
Araken • family_with_children • pe
10
2026-04-02 • via Nuitee
C
Chassity • family_with_children • us
5
Pros:

Location

Cons:

Looked run down and unclean

2026-04-02 • via Nuitee
A
Anne • family_with_children • de
5
Der Aufenthalt war ok und die Lage super, aber für eine Familie und zu dem Preis hätte ich mit etwas mehr Komfort gewüns
Pros:

Die Lage war gut und auch die Mitarbeiter waren sehr freundlich. Das Frühstück war ok, jedoch gab es nicht genügend Platz für die Anzahl an Gästen, so dass man warten mussten, um einen Platz zu erhalten.

Cons:

Die Zimmer waren recht klein und es gab leider keine Garderobe bzw. Harken um Jacken aufzuhängen. Die Matratzen waren durchgelegen und in der Nacht ging alle halbe Stunde die Heizungsanlage für wenige Minuten an, so dass man immer wieder aufwachte.

2026-04-02 • via Nuitee
R
Roberta • extended_group • it
7
2026-04-02 • via Nuitee
R
Richards • family_with_children • us
2
2026-04-02 • via Nuitee
G
Gladys • solo_traveller • us
10
2026-04-01 • via Nuitee
S
Sameer • solo_traveller • in
7
Good place to stay close to the Times Square & good restaurants at a walking distance.
Pros:

I liked the precise menu options consisting fried eggs & potatoes in addition to fresh fruits, fruit juices & cupcakes.

Cons:

The space in the restaurant for having breakfast could be better. The noise of the elevator while going up & down is heard inside the room.

2026-04-01 • via Nuitee
M
Mary • family_with_children • us
10
2026-04-01 • via Nuitee
O
Oswaldo • solo_traveller • co
3
Cons:

Las camas son muy incómodas, no se puede descansar, el colchón parecía una U, el dolor de espalda fue horrible

2026-04-01 • via Nuitee
S
Salvador • family_with_children • us
8
2026-03-31 • via Nuitee
N
Nitin • family_with_children • us
5
This property is good for solo traveller's, group of friends who have time in hand.
Pros:

Location is good, close to Times Square.

Cons:

Rooms are cramped, old property. Only 2 elevators makes difficult to climb up or down the floors during mornings and evenings. Capacity is only 6 people making it worse. Breakfast space is small and peak breakfast times it is difficult.

2026-03-31 • via Nuitee
E
Evelyn • family_with_children • us
10
2026-03-31 • via Nuitee
G
Gladys • solo_traveller • us
9
2026-03-31 • via Nuitee
L
Luis • family_with_children • sv
4
Relación precio con lo ofertado no aplica
Pros:

Solo la ubicación porque de ahi nada

Cons:

La cama rechinaba mas que asaber qué, el aire no estaba limpio, el agua caliente inexistente, no me dieron mi desayuno para llevar cuando por mensaje me dijeron que era posible.

2026-03-31 • via Nuitee
K
Kaitlyn • extended_group • us
9
Pros:

For the price of the room, we had a great experience. The room was clean and provided with lotion, soap, shampoo, conditioner, towels. The breakfast that was included was also a great perk! The location was just a few blocks from Times Square.

Cons:

The room is definietly a tight squeeze, and the elevators need some renevations.

2026-03-30 • via Nuitee
N
Niccolò • solo_traveller • it
10
2026-03-30 • via Nuitee
C
Cheryl • couple • us
6
Great location.
Pros:

Location close to the tunnel.

Cons:

Bed

2026-03-30 • via Nuitee
Y
Yesid • solo_traveller • co
7
2026-03-29 • via Nuitee
L
Lydia • couple • us
7
2026-03-29 • via Nuitee