Holiday Inn Express - Times Square by IHG

Hotels
•
Holiday Inn Express
7.1 (3091 reviews)
343 West 39th Street , New York , us

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Dated rooms
Slow elevators

Categories

Cleanliness
6.81
Mixed sentiments were expressed regarding cleanliness, with some reviews highlighting it as good, while others mentioned issues.
Service
8.28
The staff were generally described as friendly and helpful, indicating a strong service quality.
Location
8.32
Multiple reviews confirmed that the location was excellent, frequently noted as a major pro.
Room Quality
6.27
Several reviews pointed out that the rooms are small and dated, with calls for refurbishment.
Amenities
6.8
Amenities like the breakfast and elevators were critiqued, suggesting improvement is needed.
Value for Money
7.26
Some guests expressed disappointment regarding charges and perceived value for what was offered.
Food and Beverage
6.31
The free breakfast received negative feedback, indicating needs for better quality.
Overall Experience
6.78
Mixed sentiments regarding the overall experience, balancing positive service and location against room and amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:42

Property Description

Prime Location near Times Square and Broadway
Experience the heart of Manhattan with a quick 10-minute walk to Times Square and Broadway from Holiday Inn Express Times Square.

Modern Amenities and Comfortable Rooms
Relax in contemporary rooms equipped with a 32-inch flat-screen TV, iPod docking station, and free in-room Wi-Fi. Start your day right with a breakfast buffet and stay productive with a work desk and coffee maker in-room.

Convenience and Services
Enjoy the convenience of a business center, valet parking, and concierge services during your stay. Explore nearby attractions like the Javits Convention Center, Madison Square Garden, and Macy's just minutes away.

Book now for an unforgettable stay in the bustling city of New York!

Important information:

Please note, the credit card will be pre-authorized for USD 50 upon check in for incidentals.

Please note: Parking does not include in-and-out privileges.

The resort fee includes: Premium WiFi, 10% off In-room dining order, 20% off Dry cleaning and two bottles of water upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 75 per day.

Location

Property Accessibility

Total Disability Score: 64
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 7
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

7.1
Based on 3091 reviews
Cleanliness: 6.81
Service: 8.28
Location: 8.32
Room Quality: 6.27
Amenities: 6.8
Value for Money: 7.26
Food and Beverage: 6.31
Overall Experience: 6.78
F
Fasihullah • solo_traveller • ae
4
Cons:

Room was not as good as shown in the picture. Old furniture and horrible lift waiting time

2026-07-18 • via Nuitee
C
Crystal • solo_traveller • us
8
2026-07-17 • via Nuitee
D
David • solo_traveller • gb
10
Pros:

Friendly service.

2026-07-16 • via Nuitee
R
Rocio de los Angeles • solo_traveller • ar
8
BUENA
Pros:

La ubicación del hotel para mi es perfecta, ya que me gusta caminar, y esta cerca del Rockefeller Center, Summit, Bryant Park, Vessel, The Edge, The High Line y Little Island. La habitación estaba bastante bien. El desayuno mas o menos. Me gusto que en recepción había botellas de agua que podías retirar si querías, y también había dos dispenser, una con limonada bien fresa y la otra no se bien de fruta era de muy rico sabor, y a la tarde había bolsitas con cookies.

Cons:

El desayuno no me gusto, no había casi nada saludable, ni opciones para veganos o vegetarianos. Si había leche de almendras.

2026-07-16 • via Nuitee
A
Amjad • solo_traveller • za
1
Pros:

2 jul 2026 they hold my deposit 159+150 total R300 usd now is more then 12 days i didn't get refund my deposit untill now i cam from South Africa with my family but i need to use that mo ey but they did not pay yet

2026-07-15 • via Nuitee
K
Kelly • couple • us
8
Pretty good but things could have been better
Pros:

Location, cleanliness, and staff

Cons:

Having a room with a handicapped shower that flooded the bathroom

2026-07-15 • via Nuitee
A
angela • solo_traveller • gb
10
Fab hotel would definitely return
Pros:

Room was fab a wee bit small but perfect for what we needed loved the free water and crisps ,dove toiletries were an added bonus everything you need at an amazing price,staff were friendly and seemed to enjoy their work nothing was to.much trouble breakfast had a good choice

Cons:

Only thing was the lift took a little time but nothing can be done about that wouldnt put me off returning

2026-07-15 • via Nuitee
J
Jamal • couple • us
9
2026-07-15 • via Nuitee
E
Eliza • family_with_children • us
9
2026-07-14 • via Nuitee
J
Jose R • solo_traveller • pr
10
2026-07-13 • via Nuitee
L
Laura • family_with_children • us
6
2026-07-13 • via Nuitee
H
Hana • couple • ca
1
They Scammed me canceling my reservation and took $400 that they said was going to be refunded and never was. I was dumb
Pros:

SCAMMERS!

Cons:

SCAMMERS!

2026-07-13 • via Nuitee
Y
Yhon Fredy • solo_traveller • co
10
Pros:

Me gustó mucho la variedad en el desayuno.

Cons:

Nada en específico.

2026-07-12 • via Nuitee
H
Hsuan Chin • solo_traveller • tw
8
2026-07-10 • via Nuitee
A
Andreea • family_with_children • ro
8
Minunat
Pros:

Locația e foarte aproape de multe obiective, e curat

Cons:

Dimineața e puțin aglomerat la lift și la micul dejun

2026-07-10 • via Nuitee
H
Horváth • solo_traveller • hu
8
2026-07-10 • via Nuitee
R
robbns • solo_traveller • us
8
2026-07-09 • via Nuitee
V
Virginia • extended_group • us
9
Great location. Friendly staff. Would definitely stay again.
Pros:

Staff was friendly and helpful. Especially Michelle at the front desk.

Cons:

The elevators are slow and limited. If you are on a lower floor, be prepared to take your bags down the stairs for checkout.

2026-07-09 • via Nuitee
R
richy57 • solo_traveller • it
10
Ottima ubicazione per conoscere la città
Pros:

Ottima ubicazione si circola a piedi nel cuore di manatthan senza problemi ed è a pochi minuti dalla Broadway str. e 5 str. è in pochi minuti si raggiungono tutte le attrazioni principali per conoscere a fondo la Grande Mela.personale gentile e disponibile a risolvere qualsiasi problema parlando sia inglese che spagnolo

Cons:

La colazione è migliorabile.... per il resto va bene così

2026-07-09 • via Nuitee
M
mehdi • solo_traveller • ma
6
2026-07-09 • via Nuitee