Holiday Inn Express - Times Square by IHG

Hotels
•
Holiday Inn Express
7.1 (3214 reviews)
343 West 39th Street , New York , US
+1 212-239-1222

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Dated rooms
Slow elevators

Categories

Cleanliness
6.81
Mixed sentiments were expressed regarding cleanliness, with some reviews highlighting it as good, while others mentioned issues.
Service
8.28
The staff were generally described as friendly and helpful, indicating a strong service quality.
Location
8.32
Multiple reviews confirmed that the location was excellent, frequently noted as a major pro.
Room Quality
6.27
Several reviews pointed out that the rooms are small and dated, with calls for refurbishment.
Amenities
6.8
Amenities like the breakfast and elevators were critiqued, suggesting improvement is needed.
Value for Money
7.26
Some guests expressed disappointment regarding charges and perceived value for what was offered.
Food and Beverage
6.31
The free breakfast received negative feedback, indicating needs for better quality.
Overall Experience
6.78
Mixed sentiments regarding the overall experience, balancing positive service and location against room and amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:42

Property Description

Prime Location near Times Square and Broadway
Experience the heart of Manhattan with a quick 10-minute walk to Times Square and Broadway from Holiday Inn Express Times Square.

Modern Amenities and Comfortable Rooms
Relax in contemporary rooms equipped with a 32-inch flat-screen TV, iPod docking station, and free in-room Wi-Fi. Start your day right with a breakfast buffet and stay productive with a work desk and coffee maker in-room.

Convenience and Services
Enjoy the convenience of a business center, valet parking, and concierge services during your stay. Explore nearby attractions like the Javits Convention Center, Madison Square Garden, and Macy's just minutes away.

Book now for an unforgettable stay in the bustling city of New York!

Important information:

Please note, the credit card will be pre-authorized for USD 50 upon check in for incidentals.

Please note: Parking does not include in-and-out privileges.

The resort fee includes: Premium WiFi, 10% off In-room dining order, 20% off Dry cleaning and two bottles of water upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Location

Property Accessibility

Total Disability Score: 64
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 7
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
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Guest Reviews

7.1
Based on 3214 reviews
Cleanliness: 6.81
Service: 8.28
Location: 8.32
Room Quality: 6.27
Amenities: 6.8
Value for Money: 7.26
Food and Beverage: 6.31
Overall Experience: 6.78
S
Srujana • family_with_children • us
5
2026-09-19 • via Nuitee
W
William • solo_traveller • us
6
2026-09-19 • via Nuitee
M
Murphy • family_with_children • ie
7
.
Pros:

.

Cons:

.

2026-09-19 • via Nuitee
E
Eric • solo_traveller • fr
7
Pros:

Son emplacement et ses équipements

Cons:

La literie et un ascenseur en panne

2026-09-19 • via Nuitee
S
Samantha • extended_group • us
3
Not good
Pros:

Room terrible. Bathroom no hot water or pressure. Elevator didn’t work

2026-09-18 • via Nuitee
J
JUAN PABLO • family_with_children • co
9
Estancia
Pros:

La gente, todos muy amables

2026-09-18 • via Nuitee
P
Pablomiguelv • couple • ar
10
Pros:

La ubicacion y la comodidad del alojamiento. Estabamos cerca de TODO, en pleno Downtown y no tuvimos problemas por el transito y7o el ruido de la ciudad...

Cons:

NADA... todo PERFECTO

2026-09-18 • via Nuitee
K
Khaladkar • extended_group • us
10
2026-09-16 • via Nuitee
S
Shaina • couple • us
4
Long wait to leave hotel throughout the day. Lack of attention to what was requested for service.
Pros:

Breakfast included. Free water bottles.

Cons:

The elevator was broken and at popular times took 10-20 mins. Also the maid service didn't listen as one to time asked for trash and dirty towels to be removed. I came back hours later abd it was still there. They also took the shower curtain which wasn't asked. So I had to ask for shower curtain back .

2026-09-16 • via Nuitee
D
Denver • solo_traveller • za
1
Terrible
Cons:

The loft was broken, I missed breakfast cos the waiting time for the lift was too long. Phone in the room didn’t work. Tv was not working.

2026-09-16 • via Nuitee
R
Ramos • couple • us
8
2026-09-15 • via Nuitee
A
ana • couple • es
7
Está bien
2026-09-15 • via Nuitee
A
Alyssa • couple • us
9
2026-09-15 • via Nuitee
T
Thomas • couple • fr
10
2026-09-14 • via Nuitee
K
Karen • family_with_children • us
1
I would never stay here again!
Pros:

We liked the location of the property. It was easy to walk to many places.

Cons:

For the price charged per night for any room it was terrible! The building has over 30 floors and only 2 elevators one of which was not working while we were there. We waited 15 min and more for the elevator to arrive to go down to the lobby. The room I had with my son had no air conditioning so I called the front desk. The maintenance person came up and installed batteries in the thermostat. The room was originally 75 degrees and humid. We stayed for 3 days and when I left the room it only went down to 70 degrees. The first day there wasn’t cold water in bathroom sink. The bathroom sink water then turned extremely hot the next day. On the last day me and others in my group kept calling the front desk because there were 8 people with luggage waiting for the elevator for a half hr! I was hung on twice then nobody was picking up the phone! It was a disgrace!!!!

2026-09-14 • via Nuitee
S
Silvia Paola • family_with_children • co
7
Muy bien ubicado y confortable, elevador demorado.
Pros:

Muy buena ubicación, habitaciones limpias y confortables, desayuno incluído aceptable y personal amable.

Cons:

Solo tenían un ascensor funcionando y con el hotel full, las demoras para bajar eran muy largas, es el lunar negro del hotel, ya tenía días el daño del otro ascensor. Sería bueno que tuvieran la nevera y el microondas.

2026-09-14 • via Nuitee
M
Madhav Sunil • solo_traveller • in
1
Poorly Managed Property
Pros:

Clean, good location

Cons:

Poorly managed. One elevator was not working during the entire stay so had to wait 15 min to get from lobby to room and vice versa every single time.

2026-09-14 • via Nuitee
R
Rodolfo • family_with_children • pa
1
Pros:

NADA!

Cons:

El ascensor no servía y estaba en el piso 25 con mi familia

2026-09-13 • via Nuitee
J
Jorge • solo_traveller • gt
2
Malo
Pros:

Nada

Cons:

Incomodidad

2026-09-13 • via Nuitee
K
Kay • solo_traveller • sg
9
Good stay overall! Great location, nice staff, just fix the elevators! 😂
Pros:

I arrived early around 10am, so I left my luggage since check-in was around 4pm and went out to stroll around the city. The staff were friendly, helpful and responsive to all my questions.

I loved the cookies and refreshment juices available in the lobby. They also have free water bottles, Lays and Oreos, just ask! There are water and ice dispensers as well.

The breakfast was nice, especially the cinnamon rolls. I usually went before 7am because it gets more crowded after 8am. The location is great, very close to Times Square, Madison Square Garden and Penn Station. Honestly, many places are within walking distance. The room was clean and spacious enough for me, and the internet was good.

Cons:

The hotel is quite pricey, but the location is good and, well, it is New York! I just wish they had bacon for breakfast.

The main issue during my stay was the elevator. One malfunctioned and another completely stopped working, so going up and down was quite stressful, especially when I had somewhere to be. Hopefully this can be fixed, as everything else was good.

2026-09-13 • via Nuitee