Hampton Inn Westfield

Hotels
•
Hampton Inn
8 (231 reviews)
39 Southampton Road , Westfield , US
+1 413-564-6900

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms noted by many guests
Friendly/helpful staff in several reviews
Good, varied breakfast and fresh fruit
Pool and 24/7 coffee/tea availability
Convenient location for many guests
Cons:
Room maintenance issues (shower door, cracked counter, lighting)
Inconsistent housekeeping (grout debris, not servicing daily)
Soft beds for some guests
Drainage issues in tub/shower
Some find price high / mixed value perception
No nearby public transportation (reported by one guest)
Noise from other guests and unpleasant hallway LED lighting

Categories

Cleanliness
8.6
Multiple reviews praise cleanliness (“so clean”, “rooms are super clean”), though a few note issues (grout left messy in rooms, grout debris, occasional lobby floor cleaning disruption and tub drain standing water). Overall generally clean with some isolated housekeeping lapses.
Service
8
Staff described as exceptionally friendly and helpful in several reviews and the manager resolved a check-in issue; however there are isolated complaints about unresponsive staff and a slow/complicated check-in experience.
Location
8.2
Location works well for guests’ purposes (convenient for family visits, generally acceptable), but one review notes lack of nearby public transportation which is a drawback for some travelers.
Room Quality
6.8
Multiple room-quality problems reported: inadequate lighting, beds too soft for some, bathroom maintenance needed (hard-to-move door, shower door not staying closed, cracked sink counter), grout mess and tub drainage issues. Room comfort is mixed due to these maintenance concerns.
Amenities
8.3
Amenities noted positively: nice pool, varied breakfast area, and 24/7 coffee/tea availability; public spaces were frequently cleaned. Some breakfast items and lobby cleaning timing were criticized.
Value for Money
7.6
Mixed perceptions: several guests call it good value for the price, while at least one guest felt the cost was very high. Overall value is reasonable but not uniformly perceived.
Food and Beverage
8.2
Breakfast is repeatedly praised (varied selections, excellent quality, fresh fruit), though some items were criticized (sugary cereals, mushy potatoes, questionable eggs). Overall food offerings are a strength with some inconsistencies.
Overall Experience
8.3
Overall stays are positive with many recommending and willing to stay again; common highlights are cleanliness, friendly staff and good breakfast. Notable negatives (check-in hiccups, room maintenance, occasional housekeeping lapses) slightly temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Modern Amenities and Comfort
Experience luxury with 32-inch flat-screen TVs and coffee makers in every room at this Westfield hotel.

Convenient Location
Located near Exit 3 on I-90 and Six Flags New England, enjoy easy access to popular attractions and corporate offices.

Relaxation and Recreation
Unwind in the indoor pool or fitness center, and start your day right with a complimentary hot breakfast.

Book your stay at Hampton Inn Westfield for a perfect blend of convenience and comfort.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Location

Guest Reviews

8
Based on 231 reviews
Cleanliness: 8.6
Service: 8
Location: 8.2
Room Quality: 6.8
Amenities: 8.3
Value for Money: 7.6
Food and Beverage: 8.2
Overall Experience: 8.3
V
Velimir Loncar • extended_group • us
5
Cons:

Empty shampoo and showe gel in bath,dissapointed

2026-10-26 • via Nuitee
N
NANCY • couple • us
10
I would stay at any Hampton Inn
Pros:

very good lots of choices very clean

2026-10-19 • via Nuitee
I
Idenisse • extended_group • us
10
2026-10-19 • via Nuitee
F
Fred • couple • us
6
Pros:

Clean, location

Cons:

There were inadequate lights in the room. The rooms should be serviced every day unless you give a discount for the second night.

2026-10-11 • via Nuitee
J
John • couple • us
1
Pros:

Nothing

Cons:

The staff was unresponsive

2026-10-10 • via Nuitee
S
Sagan • couple • us
9
2026-09-17 • via Nuitee
M
Michael • couple • us
7
Good place to stay.
Pros:

Staff was nice. Hotel was clean. Good value for the price.

Cons:

Beds were too soft.

2026-09-16 • via Nuitee
E
Eva • couple • us
10
2026-09-06 • via Nuitee
S
Stuart • couple • us
7
Convenieint place for us to stay overnight after visiting with family.
Pros:

location was good for our purpose, beds were quite comfortable.

Cons:

Cereals and yogurt all sugary. Breakfast potatoes were mushy. Eggs - were they real eggs? Needed to "dodge" floor cleaning process in lobby.

2026-09-01 • via Nuitee
N
Nadine • couple • us
9
Excellent budget hotel. Excellent staff
2026-08-31 • via Nuitee
E
Elizabeth • solo_traveller • us
10
2026-08-31 • via Nuitee
C
Christine • couple • us
9
Would definitely recommend and stay here again.
Pros:

The staff was exceptionally friendly and helpful. The selections for breakfast were varied and of excellent quality, though a lot of carbs. The fresh fruit was delicious and the area was constantly cleaned. We appreciated the 24/7 availability of coffee and tea.

Cons:

The bathroom needs some maintenance updates. We didn’t like how the door operated (hard to move) and the shower door didn’t stay closed. It would walk on the track. The sink counter was cracked.

2026-08-10 • via Nuitee
C
Christopher • couple • us
7
2026-08-09 • via Nuitee
K
Kelly • family_with_children • us
5
Pros:

It was a basic hotel. Nothing crazy but slept us all!

Cons:

They must have just grouted the tile in the entry way of the room and bathroom. However the failed to clean all the mess from the grout so we needed to wear shoes anytime we were in the room as the grout was like rocks and it looks filthy!

2026-07-13 • via Nuitee
A
Alexandre • solo_traveller • us
10
2026-07-13 • via Nuitee
C
Chelsea • solo_traveller • us
5
2026-07-12 • via Nuitee
A
Alexandre • family_with_children • us
10
2026-07-08 • via Nuitee
D
Daria • family_with_children • ca
8
Cons:

LED lighting in the hallway - gave off unpleasant, cold feeling.

2026-07-08 • via Nuitee
I
Ian • couple • us
10
2026-07-07 • via Nuitee
J
John J • couple • us
7
Cons:

Room service was not every day and the drain in the tub did not drain well. I don't like standing in water when I shower.

2026-07-07 • via Nuitee