Candlewood Suites Merrillville by IHG

Hotels
•
Candlewood Suites
7.8 (343 reviews)
8339 Ohio Street , Merrillville , US
+1 219-791-9100

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Front desk helpful / friendly staff
Room was nice / spacious
Clean (several positive mentions)
In-room kitchenette / kitchen equipped
DVD players available to take to rooms
Good location
Cons:
Dirty chair / carpet; curtains ripped; cigarette smell
Missing towels / inconsistent housekeeping
Overbooking / bad customer service in some cases
Noisy AC; broken elevator/remote; maintenance issues
Neighbors noise / disturbances
Missing utensils (forks) and lack of luggage rack

Categories

Cleanliness
5.5
Multiple guests reported cleanliness issues: dirty chair with crumbs, dirty carpet, curtains ripped, missing/unclean towels, and cigarette smell in a bathroom — cleanliness rated below average.
Service
9
Mixed reports: several guests praised the front desk and some staff as friendly, but there are serious service failures (double-booking, asking guests to leave, lack of communication). Overall service is generally helpful for many stays, though isolated but significant failures occurred.
Location
10
Location was explicitly cited as a positive in the reviews; treated as a strong positive attribute for this property.
Room Quality
6.8
Rooms described as spacious and nice by some guests, but issues included noisy AC, ripped curtains, dirty carpet, broken remote, incorrect clock, lack of luggage rack, and at least one report of a child sleeping on the floor — overall room quality is slightly below average.
Amenities
10
Amenities received positive notes (DVD players to take to rooms, kitchenette/kitchen with equipment). Some minor issues (missing forks, inconsistent housekeeping), but the in-room amenity offering is strong.
Value for Money
5.8
Value perceived as low by some guests due to overbooking incidents that forced guests to book elsewhere and general disappointment; overall value rated below average.
Food and Beverage
7.8
No specific mentions of food or beverage in the reviews; assigned the target overall rating (standard quality for this hotel tier).
Overall Experience
7.5
Mixed overall: some guests enjoyed amenities and found staff friendly, while others experienced significant issues (overbooking, cleanliness problems, noise, broken facilities). The aggregate experience is slightly below the midpoint but close to overall target.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Luxurious Suites with Kitchenettes:
Indulge in the comfort of suites featuring fully equipped kitchenettes at Candlewood Suites Merrillville. Enjoy the convenience of a stove, refrigerator, and a cozy seating area with flat-screen TVs and DVD players in every suite.

Convenient Amenities:
Take advantage of the snack shop, laundry facilities, gym, and business center during your stay. Whether you need to satisfy a craving or catch up on work, this hotel has you covered.

Nearby Attractions:
Explore popular destinations such as Marquette Park and the Westfield-Southlake Shopping Mall just a short distance away. With easy access to Lake Michigan and local attractions, Candlewood Suites is the perfect choice for your next getaway.

Experience comfort, convenience, and a memorable stay at Candlewood Suites Merrillville. Book now to secure your reservation!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note, guests will be charged a one-time fee for pets. Contact the hotel for more details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

7.8
Based on 343 reviews
Cleanliness: 5.5
Service: 9
Location: 10
Room Quality: 6.8
Amenities: 10
Value for Money: 5.8
Food and Beverage: 7.8
Overall Experience: 7.5
J
Jack • solo_traveller • us
10
Pros:

Front desk, room was nice too

Cons:

Chair was dirty- had crumbs on it. Rest of room was great

2026-09-17 • via Nuitee
V
Viola • solo_traveller • us
8
Clean
Pros:

Clean

Cons:

Nothing

2026-09-16 • via Nuitee
S
Servio • couple • us
10
Pros:

Was good

Cons:

I love it

2026-09-09 • via Nuitee
A
Angela • family_with_children • us
1
No clean towels
Pros:

Nothing

Cons:

Clean towels

2026-09-09 • via Nuitee
J
Jasmina • extended_group • us
1
Pros:

It was bad customer service they asked us to leave because they double booked

Cons:

It was bad customer service they asked us to leave because they double booked

2026-08-25 • via Nuitee
C
Carlos Antonio • solo_traveller • mx
7
Pros:

Rooms are spacious

Cons:

The AC was noisy. Curtains were ripped. Carpet dirty.

2026-08-24 • via Nuitee
S
shavay • couple • us
10
2026-08-15 • via Nuitee
M
MJ • solo_traveller • us
5
Not again
Pros:

Kitchenette was good, it was missing forks. Most of the staff was friendly.

Cons:

No housekeeping, remote didn't work it had to be replaced. Clock was not set to the correct time. There was no luggage rack to put my suitcase on.
There were people arguing in front of our door!

2026-08-10 • via Nuitee
T
Tiffany • solo_traveller • us
10
2026-08-09 • via Nuitee
W
William • solo_traveller • us
10
2026-08-08 • via Nuitee
A
Anthony • couple • us
1
I won’t be reserving any more rooms
Pros:

Nothing very disappointing

Cons:

When I got there to check in I was told that there wasn’t any more rooms available that were over booked I didn’t receive any calls or emails was traveling from out of town reservations were booked months in advance I was very disappointed had to get another room at another hotel

2026-08-02 • via Nuitee
N
Nathan • family_with_children • us
1
Maybe one of my worst hotel stays ever
Pros:

Pretty much nothing

Cons:

They didn’t have our room type for us when we showed up so one of our kids had to sleep on the floor. Our bathroom reeked of cigarette smoke. The elevator was broken and our neighbor blasted music in his room until the early hours of the morning.

2026-07-22 • via Nuitee
R
Rhonda • couple • us
7
2026-07-05 • via Nuitee
D
Doctor June • solo_traveller • us
5
2026-06-27 • via Nuitee
N
Nevaeh • couple • us
8
Great stay
Pros:

I liked how the hotel had dvd players that we could take to our room if I wanted to watch old movies and I liked how they had a kitchen with everything we needed in the room.

Cons:

It was clean, good management and overall good service.

2026-06-09 • via Nuitee
R
Russell • solo_traveller • us
9
2026-06-06 • via Nuitee
C
Carrie • solo_traveller • us
1
2026-05-08 • via Nuitee
K
Kelvin • couple • us
10
Great
Pros:

Location

Cons:

Everything was nice

2026-05-06 • via Nuitee
P
Parrion • couple • us
1
Cons:

The room was dirty. Leftover beer cans from previous guests still in room upon check-in. Scheduled room cleaning was not honored. Manager on duty failed to rectify unsatisfactory room.

2026-05-02 • via Nuitee
D
Darcy • couple • us
8
2026-04-30 • via Nuitee