Candlewood Suites Greenville NC by IHG

Hotels
Candlewood Suites
8.1 (318 reviews)
1055 Waterford Commons Drive , Greenville , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great location
Cons:
Dirty rooms
Lack of breakfast
Noisy environment

Categories

Cleanliness
7.68
Mixed sentiments; many guests appreciated cleanliness, but there were complaints about dirty rooms.
Service
9.15
Consistently positive feedback about friendly and helpful staff.
Location
8.69
Guests appreciated the convenient and great location.
Room Quality
7.64
Some issues reported with room conditions such as odors and old furnishings.
Amenities
8.17
Lacking in certain amenities like breakfast and ice options.
Value for Money
8.13
Overall decent value, but some aspects could be improved for price.
Food and Beverage
7.18
No breakfast options or food service mentioned.
Overall Experience
8.15
Most guests had positive experiences with notable areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:57

Property Description

Convenient Location
This hotel is strategically located just minutes away from key establishments like ECU Health Medical Center, Greenville Convention Center, and East Carolina University.

Amenities Galore
Enjoy the convenience of an on-site gym, a handy convenience store, and an outdoor gazebo equipped with 2 grills and picnic tables for your leisure.

Modern Comforts
Experience contemporary suites that come with complimentary Wi-Fi, ensuring you stay connected throughout your stay.

Ready to experience convenience, comfort, and modern amenities all in one place? Book your stay now at our hotel!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PGV

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 318 reviews
Cleanliness: 7.68
Service: 9.15
Location: 8.69
Room Quality: 7.64
Amenities: 8.17
Value for Money: 8.13
Food and Beverage: 7.18
Overall Experience: 8.15
J
Jasper couple us
10
2026-09-04 via Nuitee
G
Gabrielle family_with_children us
1
Pros:

There was nothing we liked.

Cons:

Serious roach infestation. Thankfully we were not there but a few minutes inspecting the room before high tailing it out of there. Literally playing in people faces about this. You have no idea the danger, emotional stress, and anxiety this place has caused me and my family. Having to bag all of our belongings due to the FEAR of possibly bringing something back home with us.

2026-08-31 via Nuitee
L
Leath solo_traveller us
9
2026-08-20 via Nuitee
R
Regina solo_traveller us
10
2026-08-18 via Nuitee
D
Denise family_with_children us
10
Pleasurable stay
Pros:

liked the friendly and helpful staff.
the rooms just enough
very clean
location perfect set back from road very quiet

Cons:

would have like a restaurant or cafe on site

2026-08-18 via Nuitee
S
Silas solo_traveller us
10
2026-08-17 via Nuitee
Y
Yvette couple us
1
Pros:

The staff was amazing but the bugs in the room was a bit much

Cons:

Too many BUGS

2026-08-17 via Nuitee
A
Amelia couple us
1
I will not be back.
Pros:

Comfortable. Full sized fridge & dishes for cooking & cleaning.

Cons:

Live roaches in the bathroom!!

2026-08-06 via Nuitee
D
Debbie couple us
9
2026-08-03 via Nuitee
Y
yeraldine couple us
9
2026-07-23 via Nuitee
K
Kenneth couple us
7
The first room I was given was smelly and A/C was not working properly Was upgraded to a suite but the door lock was
Pros:

Location

Cons:

Maintenance of the small things needs improvement

2026-07-04 via Nuitee
R
Rodney solo_traveller us
8
2026-07-03 via Nuitee
A
Al solo_traveller us
9
I would stay there when Im in the area
Pros:

I was on the first floor and sleep later in the morning than most. The room is very well insulated as I didnt hear anything from the parking lot or the hall way through the night or morning. The bed was very comfortable!!

2026-06-26 via Nuitee
D
Darlene couple us
6
My stay was fine, although cramped.
Pros:

Location was fine and the staff was very friendly. But could not help me with changing rooms.

Cons:

I requested a 2 bed room and got 1 queen. Was told because I booked through a third party there was no guarantee of what kind of room I would get. Not happy about that!

2026-06-22 via Nuitee
S
Shamira solo_traveller us
8
2026-06-21 via Nuitee
Y
Yetta family_with_children us
1
Horrible!
Pros:

This is my second stay at this property as it's close to my son and daughter in law home, I was very please the hotel room had a stove and standard size refrigerator which is much more convenient than a mini fridge which is in most hotels, unfortunately I was unable to utilize both during this stay due to my family of 5 were booked into a compact room as opposed to a large suite that I originally booked, in order to accommodate my family of 5 bedding I requested a rollaway. Imagine opening a rollaway in compact room that took up 85% of the space. The rollaway could only fit in the space next to the stove and refrigerator which made utilizing both impossible.

Cons:

Candlewood Suites Greenville NC by IHG
I checked in on May 29th (My Birthday), although the hotel deducted $511 from my account prior to checking in. When I arrived with my family of 5, I was told the large suite that I booked was not available, my family and I was checked into a compact size room that reeked. I was then moved to another compact size room, to say I was not a happy camper is an understatement! I did not receive a call nor an email informing me the room that I booked was not available. instead, I was given excuses! The agent sensed my dismay and comp'd both nights. When I checked out, I requested a folio which indicated a zero balance. I called the hotel to receive another copy I was told to contact booking.com although I received a copy upon check out. The same process in pulling the folio and emailing it to me should have been the same process when I called. Instead I was given the run around by the same gentleman who checked me in on May 29th I asked his name he informed me his name is Viel nonetheless I would like to solve this matter as quickly as possible! I still yet to receive my folio as of today... please email to [email protected]

2026-06-15 via Nuitee
L
landy solo_traveller us
8
2026-06-15 via Nuitee
Q
Quintina couple us
10
It was a nice stay
Pros:

Clean and nice employers

Cons:

Its ok with me

2026-06-08 via Nuitee
K
Kennith family_with_children us
7
2026-06-07 via Nuitee
B
Brenda couple us
1
2026-05-22 via Nuitee