Candlewood Suites New York City-Times Square by IHG

The room was great!

The water in the shower did not go down. My husband stood in ankle deep water that never went down.
The toilet moved when you sat on it- definitely over paid!

Loved this room! The view was lackluster as you looked straight into another building, but otherwise was everything I had hoped for and more! Great bathroom, great kitchenette, great bed.

For some reason, they charged me with travel fee something during my checkout. I don’t know what that is.

Nice staff. Hotel needs updating

Our room was clean and quiet. We appreciated the complimentary coffee, tea, and fruit-flavored water in the lobby. The guest laundry was very convenient. I want to compliment employee Toulia, who was very helpful. The hotel is very well-located, with many subway and bus connections. We would definitely stay there again.

Staff was kind and polite. Location was great. Comfortable beds and pillows. Housekeeping kept up nicely. Rated low cause we stayed 4 nights and only hot water for 2 of those nights.

Very friendly, professional and accomodating staff. Awesome experience

Nice staff but bedbugs

Overall pretty good value for $$$

Clean and walkable

Easy walk to Penn Station - decent street that's not too loud and surrounded by other hotels. Comfortable bed with a full kitchen though just used the fridge.

Comfortable, great location. Value for money.

Great hotel close to everything

Convenient

Clean, spacious rooms. Walked everywhere from this location. Loved the kitchen in the room. Staff was helpful and friendly. Would definitely stay here again!

Great hotel for the money. Having a kitchen was a game changer. Front desk staff are amazing!!!!!!

Very spacious room.

We were would get an upper floor, but we never did and we had no warning about the destination fee which you should really make folks aware of

Just a few blocks to Port Authority Bus Station and subways. A short walk to Times Square. Excellent staff and customer service. We had a few issues on the second day. No hot water in the morning for showers. The hotel had a broken boiler that needed repair. The microwave didn't work, which kept us from heating our dinner that night. It was very late to go out again, so i went down to the lobby in my pjs to use the dining room microwave. Very inconvenient. We had to change rooms the next morning, which took time away from what we had planned. The 3 rooms we looked at all had issues like doors not able to close. broken hooks in the bathroom and other small items that are easy fixes. The hotel offers 1 day of housekeeping during your stay, but they cleaned our room on day 2 and we'd only checked in the night before. So the room did not need anything done. A mid stay cleaning would have been more preferable. The manager listened to my complaints, and handled them to my satisfaction. Overall the stay was OK, but i would not stay there again.