Candlewood Suites Alabaster by IHG

Hotels
•
Candlewood Suites
7.9 (310 reviews)
1004 Balmoral Drive , Alabaster , US
+1 205-620-0188

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean rooms (many reviewers commented on cleanliness)
Friendly, helpful staff
Good/central location
Comfortable beds
Quiet and comfortable for many guests
Cons:
Price/fees are high (including increased pet fee)
No breakfast and limited F&B options; snack bar pricey
Some rooms outdated, dingy or in need of updates
Maintenance issues (no ice machine, broken elevators, AC problems)
Isolated pest reports (mice) and strong odor reported by a guest

Categories

Cleanliness
9
Multiple reviewers explicitly praised cleanliness and described rooms as very clean; however a few reports mentioned mice and an instance of strong odor, so overall cleanliness is generally high with isolated problems.
Service
9.8
Staff repeatedly described as friendly and helpful (e.g., 'super friendly staff', 'staff was friendly', 'The staff and room were amazing!'), supporting a strong service score.
Location
8.9
Location was frequently noted as a positive ('great location', 'close to all stores', 'location was good'), making it a clear strength.
Room Quality
6.5
Mixed reports: some guests found rooms comfortable and nice, while others described rooms as old, dingy, outdated and reported pests and maintenance issues, pulling quality down.
Amenities
6.7
Several amenity issues were called out (no breakfast, no ice machine, elevators broken, AC problems); overall amenities are below average with notable gaps.
Value for Money
6
Multiple comments about price being high, increased pet fees and a guest explicitly saying 'Priced too high' indicate weak value for money.
Food and Beverage
6.5
Food/beverage options were limited or criticized (no breakfast, snack bar described as pricey), so this category is slightly below average.
Overall Experience
9.8
Overall sentiment skews positive with many 'very good', 'great stay' and repeat-booking intentions; negative experiences exist but are outweighed by positive stays and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Spacious Suites with Full Kitchens:
Candlewood Suites Alabaster offers suites with free Wi-Fi and full kitchens, including dining areas and dishwashers. The full-size fridges and stovetops provide guests with the convenience of home-cooked meals during their stay.

Convenient Amenities:
Guests can take advantage of the 24-hour gym, on-site convenience store, outdoor barbecue grills, and complimentary laundry facilities. The hotel also features a 24-hour business center for those traveling for work.

Ideal Location:
Located near Shelby Baptist Medical Center, this hotel is just a short drive from Oak Mountain State Park and the Verizon Wireless Music Center. Whether for business or leisure, Candlewood Suites Alabaster offers a comfortable and convenient stay for all guests.

Book your stay at Candlewood Suites Alabaster now for a relaxing and enjoyable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BHM

Location

Guest Reviews

7.9
Based on 310 reviews
Cleanliness: 9
Service: 9.8
Location: 8.9
Room Quality: 6.5
Amenities: 6.7
Value for Money: 6
Food and Beverage: 6.5
Overall Experience: 9.8
F
Frank • couple • us
10
very good
Pros:

no breakfaast

Cons:

see above

2026-10-31 • via Nuitee
J
jerry • family_with_children • us
8
2026-10-30 • via Nuitee
S
Suzanne • couple • us
8
It was fine.
Cons:

The last time we stayed which was 2-3 weeks ago the pet fee was $40. This time it was $70. We may have to look elsewhere for a cheaper dog fee.

2026-10-27 • via Nuitee
B
Brenda • family_with_children • us
7
Pros:

Cleanliness

Cons:

Price

2026-10-25 • via Nuitee
H
henri • solo_traveller • us
7
2026-09-17 • via Nuitee
M
Michael • couple • us
10
2026-09-09 • via Nuitee
G
Grout • couple • us
9
Good location, neat, clean rooms
2026-09-06 • via Nuitee
C
Christy • couple • us
10
Great place!
Pros:

Great location, very clean, comfortable. Super friendly staff.

Cons:

I liked everything

2026-09-01 • via Nuitee
G
Grout • couple • us
9
We will definitely stay at Candlewood again whenever we are traveling in the area.
2026-08-31 • via Nuitee
M
Margaret • couple • de
9
2026-08-16 • via Nuitee
T
Terry • solo_traveller • us
9
Very good stay
Pros:

Location

Cons:

NA

2026-08-12 • via Nuitee
R
Ryans • solo_traveller • us
10
2026-08-03 • via Nuitee
T
Treasure • couple • us
10
2026-07-15 • via Nuitee
T
Teresa • solo_traveller • us
10
2026-07-11 • via Nuitee
A
Angela • solo_traveller • us
10
I had a great stay
Pros:

Staff was friendly and the room was clean and tighty

Cons:

Nothing really

2026-07-09 • via Nuitee
A
Alicia • couple • us
10
2026-07-09 • via Nuitee
L
Lowery • solo_traveller • us
10
Pros:

Quite, clean and friendly service.

Cons:

Nothing.

2026-07-09 • via Nuitee
B
B. Karr • solo_traveller • us
1
Pros:

Location was good

Cons:

There were mice in my room.. the entire hotel was really hot cause the owners turned the ac up and the elevators were broken so people had to climb 3-4 floors with luggage even though they had rooms available on the first floor. They won't give the first floor to those who use booking . Com or any 3rd party company.

2026-07-07 • via Nuitee
D
David • family_with_children • us
9
Very friendly and had everything we needed
2026-06-28 • via Nuitee
S
Steven • couple • us
3
Overpower, old and outdated
Pros:

Nothing.

Cons:

It was old, dingy and rundown. It had an awful fake deodorant smell that was unbelievably strong and was trying to cover smoke. The room was just so old and out of date and everything felt used and dirty. The property had no ice machine. It’s in a decent location but I would never stay there again.

2026-06-28 • via Nuitee