Candlewood Suites Alabaster by IHG

Hotels
•
Candlewood Suites
7.8 (438 reviews)
1004 Balmoral Drive , Alabaster , us
+1 205-620-0188

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Poor service experience

Categories

Cleanliness
7.1
Some reviews mentioned cleanliness issues and dirty rooms.
Service
8.06
Frustrating experience with front desk staff but some mentioned friendly service.
Location
9.1
Multiple reviews praised the great location of the hotel.
Room Quality
7.56
Some rooms had issues like being dirty or noisy.
Amenities
7.59
Amenities like fitness center were appreciated but breakfast was lacking.
Value for Money
8.04
Some reviews felt the hotel was slightly overpriced.
Food and Beverage
6.6
Guests noted the absence of breakfast options.
Overall Experience
8.37
Mixed reviews highlight both positive and negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 19:28

Property Description

Spacious Suites with Full Kitchens:
Candlewood Suites Alabaster offers suites with free Wi-Fi and full kitchens, including dining areas and dishwashers. The full-size fridges and stovetops provide guests with the convenience of home-cooked meals during their stay.

Convenient Amenities:
Guests can take advantage of the 24-hour gym, on-site convenience store, outdoor barbecue grills, and complimentary laundry facilities. The hotel also features a 24-hour business center for those traveling for work.

Ideal Location:
Located near Shelby Baptist Medical Center, this hotel is just a short drive from Oak Mountain State Park and the Verizon Wireless Music Center. Whether for business or leisure, Candlewood Suites Alabaster offers a comfortable and convenient stay for all guests.

Book your stay at Candlewood Suites Alabaster now for a relaxing and enjoyable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BHM

Location

Guest Reviews

7.8
Based on 438 reviews
Cleanliness: 7.1
Service: 8.06
Location: 9.1
Room Quality: 7.56
Amenities: 7.59
Value for Money: 8.04
Food and Beverage: 6.6
Overall Experience: 8.37
M
Margaret • couple • de
9
2026-08-16 • via Nuitee
T
Terry • solo_traveller • us
9
Very good stay
Pros:

Location

Cons:

NA

2026-08-12 • via Nuitee
R
Ryans • solo_traveller • us
10
2026-08-03 • via Nuitee
T
Treasure • couple • us
10
2026-07-15 • via Nuitee
T
Teresa • solo_traveller • us
10
2026-07-11 • via Nuitee
L
Lowery • solo_traveller • us
10
Pros:

Quite, clean and friendly service.

Cons:

Nothing.

2026-07-09 • via Nuitee
A
Alicia • couple • us
10
2026-07-09 • via Nuitee
A
Angela • solo_traveller • us
10
I had a great stay
Pros:

Staff was friendly and the room was clean and tighty

Cons:

Nothing really

2026-07-09 • via Nuitee
B
B. Karr • solo_traveller • us
1
Pros:

Location was good

Cons:

There were mice in my room.. the entire hotel was really hot cause the owners turned the ac up and the elevators were broken so people had to climb 3-4 floors with luggage even though they had rooms available on the first floor. They won't give the first floor to those who use booking . Com or any 3rd party company.

2026-07-07 • via Nuitee
D
David • family_with_children • us
9
Very friendly and had everything we needed
2026-06-28 • via Nuitee
S
Steven • couple • us
3
Overpower, old and outdated
Pros:

Nothing.

Cons:

It was old, dingy and rundown. It had an awful fake deodorant smell that was unbelievably strong and was trying to cover smoke. The room was just so old and out of date and everything felt used and dirty. The property had no ice machine. It’s in a decent location but I would never stay there again.

2026-06-28 • via Nuitee
T
Teniceia • couple • us
3
Never say never, but I don’t see myself staying here again unless some updates are made. Between the loud air conditioni
Pros:

Location

2026-06-19 • via Nuitee
S
Synarra • couple • us
10
The rooms was nice outside was nice. I really enjoyed the stay for the weekend. Most definitely will be booking again
Pros:

Everything wonderful

Cons:

Everything wonderful

2026-06-08 • via Nuitee
B
Burns • couple • us
10
The staff and room were amazing!
Pros:

Almost everything

Cons:

The Snack Bar was a bit pricey for retirees on a strict budget. We were in the area for a funeral — not vacation.

2026-06-01 • via Nuitee
B
Brittany • solo_traveller • us
9
Pros:

Clean quiet and comfortable

Cons:

Bed room that it was close to all stores

2026-05-23 • via Nuitee
P
Pamela • couple • us
6
Priced too high
Pros:

Nice comfortable bed

Cons:

No breakfast

2026-05-14 • via Nuitee
M
MARK • solo_traveller • us
10
2026-05-13 • via Nuitee
P
Paul • couple • us
10
2026-05-06 • via Nuitee
D
Darwin • solo_traveller • us
8
2026-05-05 • via Nuitee
M
Michelle • couple • us
10
Pros:

Clean

Cons:

Convenient and very helpful staff.

2026-04-30 • via Nuitee