Candlewood Suites Alabaster by IHG

Hotels
•
Candlewood Suites
7.8 (415 reviews)
1004 Balmoral Drive , Alabaster , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Poor service experience

Categories

Cleanliness
7.1
Some reviews mentioned cleanliness issues and dirty rooms.
Service
8.06
Frustrating experience with front desk staff but some mentioned friendly service.
Location
9.1
Multiple reviews praised the great location of the hotel.
Room Quality
7.56
Some rooms had issues like being dirty or noisy.
Amenities
7.59
Amenities like fitness center were appreciated but breakfast was lacking.
Value for Money
8.04
Some reviews felt the hotel was slightly overpriced.
Food and Beverage
6.6
Guests noted the absence of breakfast options.
Overall Experience
8.37
Mixed reviews highlight both positive and negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 19:28

Property Description

Spacious Suites with Full Kitchens:
Candlewood Suites Alabaster offers suites with free Wi-Fi and full kitchens, including dining areas and dishwashers. The full-size fridges and stovetops provide guests with the convenience of home-cooked meals during their stay.

Convenient Amenities:
Guests can take advantage of the 24-hour gym, on-site convenience store, outdoor barbecue grills, and complimentary laundry facilities. The hotel also features a 24-hour business center for those traveling for work.

Ideal Location:
Located near Shelby Baptist Medical Center, this hotel is just a short drive from Oak Mountain State Park and the Verizon Wireless Music Center. Whether for business or leisure, Candlewood Suites Alabaster offers a comfortable and convenient stay for all guests.

Book your stay at Candlewood Suites Alabaster now for a relaxing and enjoyable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BHM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.8
Based on 415 reviews
Cleanliness: 7.1
Service: 8.06
Location: 9.1
Room Quality: 7.56
Amenities: 7.59
Value for Money: 8.04
Food and Beverage: 6.6
Overall Experience: 8.37
J
jerry • family_with_children • us
10
2026-04-16 • via Nuitee
M
Mccommons • solo_traveller • us
10
Everything was great
Pros:

Good

Cons:

N/a

2026-04-06 • via Nuitee
K
Kiara • family_with_children • us
10
2026-04-02 • via Nuitee
J
jimmy • solo_traveller • us
10
Pros:

The room was clean!

Cons:

Had to call for an attendant to get checked in after waiting for along time. She was working. It wasnt her fault. Maybe hire another person to assist guest so you can get cheched in quicker!

2026-04-01 • via Nuitee
K
Kristy • couple • us
10
2026-03-22 • via Nuitee
J
John • family_with_children • us
6
Cons:

The bed and the shower
I specifically asked for a step in shower when I reserved a few weeks ahead.
The bed was not comfortable was to firm

2026-03-16 • via Nuitee
L
Leah • couple • us
8
2026-03-12 • via Nuitee
J
jerry • family_with_children • us
8
2026-03-01 • via Nuitee
T
Tierra • family_with_children • us
10
2026-02-14 • via Nuitee
S
Sally • family_with_children • us
10
Pros:

It was easy to check in comfortable and clean, quite. The lady was very good. She was aware that I was elderly and tired. I was booked on 2 floor would walked to elevator and then to room. She kindly move us to a room short distance from check in. .

Cons:

Nothing

2026-02-14 • via Nuitee
S
Sherry • couple • us
10
2026-02-13 • via Nuitee
S
Sherry • couple • us
10
Pros:

Location

2026-02-13 • via Nuitee
J
Jesus • solo_traveller • us
10
2026-02-10 • via Nuitee
S
Steve • solo_traveller • us
8
Great value stay located conveniently close to food/drink options right off the interstate.
Pros:

There was no breakfast, but the coffee in the cupboard was very good.

Cons:

The bathroom could have been a little tidier. Also, I had issues regulating the temp in the room.

2026-01-21 • via Nuitee
S
Susan • solo_traveller • us
9
Cons:

Laundry facility needs a lot of work

2026-01-19 • via Nuitee
S
stephanie • couple • us
7
Very adequate
Pros:

Room amenities

Cons:

Smells throughout the hotel

2026-01-19 • via Nuitee
S
Sarah • solo_traveller • us
9
The rooms were very clean and comfortable
Pros:

The staff was great

Cons:

No free breakfast, on the 4th floor the carpet in the hall had a bad smell

2026-01-19 • via Nuitee
J
Jason • family_with_children • us
8
2026-01-19 • via Nuitee
E
Emily • couple • us
7
Eventful
Pros:

I liked the privacy and discretion of checking in. No major fee either for a deposit.

Cons:

Seems like the last people who stayed in my room had a food fight because there was sauce and chicken wings on the floor it was gross. I though they would spot clean at least

2026-01-19 • via Nuitee
F
Frederick • couple • us
10
2026-01-19 • via Nuitee