Holiday Inn Express Hotel & Suites DFW West - Hurst by IHG

Hotels
•
Holiday Inn Express
8.8 (400 reviews)
820 Thousand Oaks Drive , Hurst , US

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Odor in rooms

Categories

Cleanliness
8.01
Mentioned debris and hair in the bathroom and under the bed.
Service
9.48
Staff were friendly, accommodating, and responsive to needs.
Location
9.52
Described as perfect and convenient with restaurants nearby.
Room Quality
8.47
Overall clean and spacious rooms, but some issues with the door and odor.
Amenities
8
Some amenities like the pool were not accessible, but great breakfast and spacious rooms.
Value for Money
8.96
Good quality for the price considering the overall experience.
Food and Beverage
9.01
Breakfast received positive reviews, with many guests enjoying it.
Overall Experience
8.98
General sentiment was positive, with guests indicating a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:34

Property Description

Indulge in Relaxation: Enjoy a stay at the Holiday Inn Express Hotel & Suites DFW West – Hurst with a spacious indoor pool facility to unwind.

Modern Comforts: Our rooms are thoughtfully equipped with amenities like a flat-screen TV, coffee maker, microwave, refrigerator, and ironing facilities for your convenience.

Wellness and Dining: Keep up with your fitness routine at the on-site fitness center and savor a delicious hot breakfast buffet each morning, along with dinner snacks and cocktail hour on weekdays.

Book now to experience the perfect blend of comfort and convenience at the Hurst Holiday Inn, ideally located near NRH20 Family Waterpark and downtown Fort Worth.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DFW

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 400 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.52
Room Quality: 8.47
Amenities: 8
Value for Money: 8.96
Food and Beverage: 9.01
Overall Experience: 8.98
C
Cynthia • couple • us
9
2026-10-13 • via Nuitee
M
Melissa • solo_traveller • us
10
2026-10-08 • via Nuitee
J
Josefina • couple • us
10
Pros:

Food

Cons:

None

2026-09-19 • via Nuitee
R
Robert • solo_traveller • us
9
It was nice, quiet and comfortable, clean… lots of parking quiet and
Pros:

Near several restaurants and main freeway and the local police station, which made it feel secure

Cons:

Lots of traffic, but you can’t do anything about that in the big city

2026-09-18 • via Nuitee
E
EBONY • solo_traveller • us
8
2026-09-17 • via Nuitee
K
Kimberly • solo_traveller • us
9
IHG HURST
Pros:

Nice breakfast. Clean rooms. Staff was exceptional.

Cons:

Wasn't really anything that I didn't like.

2026-09-15 • via Nuitee
S
sunnynaut • solo_traveller • us
10
Excellent hotel for an overnight stay!
Pros:

I am a person who is very hot all the time. The a/c in the room took a while to lower, but once it did it stayed that way the entire time, and I was soooo comfortable. The staff were very helpful and friendly, and the room was clean and nice. The bathroom was very clean also and the shower was absolutely amazing!

Cons:

The area the hotel is in was a bit confusing to navigate, but that was resolved with Maps.

2026-09-14 • via Nuitee
C
Christine • family_with_children • us
10
Couldn't be better
Pros:

Very clean and great food.

2026-09-08 • via Nuitee
C
Claudia • solo_traveller • us
10
Pros:

Todo nuevo, excelente hotel. 10 de 10!

2026-09-05 • via Nuitee
J
Jorji • couple • us
10
Had a great stay, exceeded expectations…
Pros:

Room was clean, spacious, bed comfortable. We had lost power at our home, and we needed AC. Once we checked into our room and got settled, we turned on the TV, but it didn’t work. Called the front desk. They were unable to fix it, but the front desk person came up to our room, with new keys to another, and she had checked to make sure the TV was working. We didn’t have much with us, so we grabbed our bag and moved across the hall. They handled it very well.

Cons:

The next morning at breakfast, 3 youngish girls, 13-17ish, took every ToGo bag and took bags of food out of the dining area. Like the whole bowl of fruit, yougurts, milks, like cleaned out the breakfast area. I was shocked. What is wrong with people…

2026-09-01 • via Nuitee
A
Aubrey • family_with_children • us
4
Would not recommend
Cons:

Ugh disappointed.. I’ve never had an issue with Holiday Inns. Our room was not wiped down. Drinks stains and crumbs all over the counters. Pulling down the comforter as I always do, a live small red bug was on the side of the sheet. We debated about going to a different hotel. Husband opted for switching rooms.
No problem switching rooms. The second room was much better and sheets appeared to be clean. Other than the hole in the comforter. At 1:00 in the morning, front desk called and asked for our last name. He said he heard talking coming from the room but he thought the room was vacant..it was a room at the end of the hallway in front of the stairway door and closets. There was only one other room on the left side to us. This was odd being you have to assign the key cards to my name. I felt if it was not an emergency or noise complaint this could have waited until morning as my family was trying to sleep. Or at least when calling apologize for the late call and explain why you are calling and not me having to go down to the front desk to find out why. Beds and pillows are not comfortable. When I read reviews, they said they were.. but I must have been reading a different Holiday Inn. Shower handle wouldn’t pull out it was stuck. At least it was only one night & I wasn’t going to ask for a 3rd room.
I was going to ask for the manager when checking out, but I was ready to leave.
Breakfast was decent for a hotel breakfast.
The woman that checked out was the same that checked us in. She was nice when we checked in the day before in the afternoon but checking out…. She is not a morning person. Not even a good morning, how was your stay or have a good day.
I hardly leave reviews. But I have to say, this was definitely on the bottom of my hotel stays. Will not stay here again.

2026-08-24 • via Nuitee
A
Ahmed • couple • us
10
Comfortable
Pros:

Location

Cons:

Everything was easy

2026-08-21 • via Nuitee
D
Donna • solo_traveller • us
10
Comfortable Stay with a Friendly Welcome
Pros:

The Staff was courteous and positive. We enjoyed a comfortable room which was upgraded as a surprise. Attention to details like a fan folded towel in the bathroom was so nice. The free breakfast was delicious, with variety. The Staff member tending to the breakfast was friendly and she kept refills coming quickly. I would stay there again.

2026-08-18 • via Nuitee
G
George Scott • couple • us
5
Pros:

Hot food was still hot and available 90 minutes into breakfast. Choices were good. Front Desk agent, Tyronne was great at trying to solve a problem, but the facility lacked any other evening staff and had no toilet plunger on the property.

Cons:

The lack of a toilet plunger in the entire facility forced an inconvenient room change.

2026-08-17 • via Nuitee
N
Nelda • couple • us
8
2026-08-12 • via Nuitee
T
Terilla • solo_traveller • us
10
2026-08-11 • via Nuitee
赵 • couple • gb
8
2026-07-23 • via Nuitee
F
Frank • extended_group • us
10
Very nice
2026-07-20 • via Nuitee
C
Carole • solo_traveller • us
10
2026-07-10 • via Nuitee
K
Katlin • couple • us
10
2026-07-08 • via Nuitee