Holiday Inn Express Hotel & Suites DFW West - Hurst by IHG

Hotels
•
Holiday Inn Express
8.8 (352 reviews)
820 Thousand Oaks Drive , Hurst , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
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Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Odor in rooms

Categories

Cleanliness
8.01
Mentioned debris and hair in the bathroom and under the bed.
Service
9.48
Staff were friendly, accommodating, and responsive to needs.
Location
9.52
Described as perfect and convenient with restaurants nearby.
Room Quality
8.47
Overall clean and spacious rooms, but some issues with the door and odor.
Amenities
8
Some amenities like the pool were not accessible, but great breakfast and spacious rooms.
Value for Money
8.96
Good quality for the price considering the overall experience.
Food and Beverage
9.01
Breakfast received positive reviews, with many guests enjoying it.
Overall Experience
8.98
General sentiment was positive, with guests indicating a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:34

Property Description

Indulge in Relaxation: Enjoy a stay at the Holiday Inn Express Hotel & Suites DFW West – Hurst with a spacious indoor pool facility to unwind.

Modern Comforts: Our rooms are thoughtfully equipped with amenities like a flat-screen TV, coffee maker, microwave, refrigerator, and ironing facilities for your convenience.

Wellness and Dining: Keep up with your fitness routine at the on-site fitness center and savor a delicious hot breakfast buffet each morning, along with dinner snacks and cocktail hour on weekdays.

Book now to experience the perfect blend of comfort and convenience at the Hurst Holiday Inn, ideally located near NRH20 Family Waterpark and downtown Fort Worth.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DFW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$10 per person per stay when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.8
Based on 352 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.52
Room Quality: 8.47
Amenities: 8
Value for Money: 8.96
Food and Beverage: 9.01
Overall Experience: 8.98
F
Fonda • couple • us
9
2026-01-19 • via Nuitee
R
Robert • couple • us
6
The room met all expectations, until early morning when my wife woke up gagging on the strong odor.
Pros:

Location.

Cons:

The almost overwhelming odor of marijuana, the “skunky” kind.

2026-01-19 • via Nuitee
B
Brinlee • couple • us
10
Both the front door receptionists were kind and helpful. This hotel is close to the hockey rink and it was very clean an
Pros:

The bed was so comfortable and we always love an indoor pool.

Cons:

Didn’t have a bathtub.

2026-01-12 • via Nuitee
T
Theresa • couple • us
7
Convenient, clean and comfortable room that served our needs.
Pros:

Convenient, nice, clean comfortable room.

Cons:

Breakfast was just ok. We went out 2 of our 3 nights. Music in the elevator lobby on our floor was WAY TOO LOUD and weird to have to listen to every time we used the elevator!

2026-01-11 • via Nuitee
E
Erinn • couple • us
8
2026-01-08 • via Nuitee
T
Tammy • family_with_children • us
10
Will be staying again
Pros:

Good location, cleanliness, big rooms, good breakfast,, friendly staff

2025-12-27 • via Nuitee
G
Grace • solo_traveller • us
10
2025-12-10 • via Nuitee
A
Ashli • couple • us
9
2025-11-25 • via Nuitee
A
Ann • couple • us
8
2025-11-23 • via Nuitee
A
Alison • family_with_children • us
10
2025-11-20 • via Nuitee
R
Rebecca • family_with_children • us
10
Short but sweet
Pros:

It was easy to find. Staff was super courteous. We had a light that was flicker and they came to fix it right away. Adequate towels were provided.

Cons:

Nothing

2025-11-16 • via Nuitee
J
JANES • solo_traveller • us
10
5 star stay very reasonable
Pros:

Nicest Holiday Inn I've stayed in. It was like a 5-star hotel.

Cons:

The room door slammed shut. Maybe loosen that control.

2025-11-10 • via Nuitee
A
Alyson • family_with_children • us
10
Very good stay. Will definitely stay again
Pros:

The location was perfect. Clean room, very nice front desk person, quiet hotel. All around very good

Cons:

Nothing-everything was great

2025-11-08 • via Nuitee
A
Ariel • couple • us
6
2025-11-06 • via Nuitee
S
shirley • extended_group • us
8
It was okay.
Pros:

Breakfast was good and location was good too.

Cons:

We had to go to Hampton Inn to use the pool and washer dryer.

2025-11-01 • via Nuitee
J
Jamie • family_with_children • us
7
It was good but could be excellent with a few minor adjustments.
Pros:

Breakfast was great. Location was great. Staff was polite and easy going. The building had a lot of amenities. The size of the room was great for the price.

Cons:

Cleanliness. Corners of the bathroom and the edges under the bed had debris and hair from previous guests. The rooms are newly renovated and things are falling apart. Parts of the shower were not secured such as the cover that covers the gap between the shower head plumbing and the wall. I could see the plumbing tape and into the wall. There are huge gaps between the walls and some of the fixtures int he bathroom. Also the room was humid and hot when we arrived. The TV was difficult to use. They disabled Netflix and the internet so I couldn't screencast or log into my own account when I could only navigate local cable.

2025-10-30 • via Nuitee
Y
Yolanda • solo_traveller • us
9
2025-10-29 • via Nuitee
V
Virgil • couple • us
10
Was good
Pros:

Everything was smooth and the staff did an amazing job making us feel welcome.

2025-10-29 • via Nuitee
D
Daniel • family_with_children • us
10
2025-10-11 • via Nuitee
S
shirley • family_with_children • us
7
It was good just few things minor that I did not like but over all, it was good.
Pros:

What I love was their security. The hotel closes at midnight and so it was so quiet and safe.

Cons:

The fact that they did not have quests washer and dryer and we had to go to the next door hotel to use the pool.

2025-10-09 • via Nuitee