Holiday Inn Express Hotel & Suites Cd. Juarez - Las Misiones by IHG

Hotels
•
Holiday Inn Express
8.8 (162 reviews)
Av Paseo De La Victoria, 4202 Col. Partido Iglesias, Ciudad Juárez, CHIH, 32528 , Ciudad Juárez , MX
52-65-66925100

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Facilities

Elevator
Fitness facilities
Conference space
Free breakfast
Free newspapers in lobby
Meeting rooms
Smoke-free property
Tours/ticket assistance
Assistive listening devices available
Braille or raised signage
See all facilities

Review Highlights

Pros:
Friendly and helpful staff (front desk, transport)
Clean rooms and reliable housekeeping
Excellent location near US consulate and shopping
Breakfast included
Reasonable price / good value
On-site transportation services
Cons:
Occasional bad/smelling rooms
Rude or inattentive breakfast staff / service incidents
Some guests report very firm/uncomfortable beds
At least one unresolved lost-item complaint (manager unresponsive)

Categories

Cleanliness
8.2
Many guests repeatedly praise the hotel as 'muy limpio' / 'very clean' and note daily housekeeping; however several mentions of a bad/smelling room lower the score slightly.
Service
8.7
Front-desk and transportation staff are described as friendly, helpful and reliable by numerous guests; offset by a few notable negative incidents (rude breakfast staff, unresolved guest complaint about a fall and an unreturned manager call).
Location
9.8
Consistently highlighted as excellent and very convenient (walking distance to the US consulate, close to shopping and clinics); safe area repeatedly mentioned — a strong positive across reviews.
Room Quality
8
Rooms are described as clean and quiet, but several guests note very firm/uncomfortable beds and occasional unpleasant room odors, producing a mixed but generally positive impression.
Amenities
8.9
Breakfast included and on-site transport/transfer services are repeatedly noted and work well for guests; limited mention of additional amenities keeps this high but not perfect.
Value for Money
9.5
Multiple reviewers explicitly call the price reasonable and recommend the hotel for consulate visits, indicating strong perceived value for the cost.
Food and Beverage
8.3
Breakfast is frequently described as good/delicious and varied by some, but multiple comments mention repetitive offerings over longer stays and at least one report of poor breakfast staff service.
Overall Experience
9
Overall sentiment is strongly positive — guests recommend the hotel for location, cleanliness and helpful staff — though isolated serious service issues (lost item, rude breakfast staff) temper the experience for some.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-28 22:39

Property Description

Recreational Amenities:
Indulge in the fitness center and seasonal outdoor pool during your stay.

Convenient Services:
Enjoy complimentary wireless internet and room service. Start your day with a free continental breakfast.

Featured Amenities:
Benefit from a business center, tour assistance, and a 24-hour front desk. Make use of the conference space and airport shuttle.

Plan your visit to Ciudad Juarez with ease at Holiday Inn Express Hotel & Suites Cd. Juarez - Las Misiones. Book now for a memorable stay!

Important information:

  • The seasonal pool will be open from March to August.
  • Pool access available from 9:00 AM to 10:00 PM.
  • Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CJS

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.8
Based on 162 reviews
Cleanliness: 8.2
Service: 8.7
Location: 9.8
Room Quality: 8
Amenities: 8.9
Value for Money: 9.5
Food and Beverage: 8.3
Overall Experience: 9
A
araceli • partner
10
Pros:

Me senti segura en el hotel. Todas las intalaciones limpias y siempre empleados dispuestos a ayudarte.

2025-10-10 • via Nuitee
R
Rafael
8
Pros:

Muy limpio, se siente seguro y Staff muy amable

2025-10-09 • via Nuitee
V
Victor • family
8
Pros:

Excellent hotel and a very reasonable price in an excellent area

2025-10-09 • via Nuitee
A
Atilano • family
10
Pros:

Staff was very friendly!

2025-10-07 • via Nuitee
B
Benjamin • family
4
Pros:

Smell bad

2025-10-05 • via Nuitee
D
Dulce
10
Pros:

Everyone was super nice, breakfast was delicious.

2025-10-04 • via Nuitee
J
Javier
10
Pros:

Very clean and nice

2025-09-24 • via Nuitee
V
Viviana • family
8
Pros:

We stayed 8 nights here. I loved the fact that it’s walking distance from and to, the US consulate. Staff were always very helpful and nice. Transportation was a plus! Very reliable, and wonderful service. Housekeeping did a great job cleaning our room every day. Good breakfast if ONLY you are staying a couple of days. Will get tired eating the same breakfast every day for days. It’s always the same except one dish. Also, the beds are really firm. Can be very uncomfortable after a few days of staying there.

2025-09-24 • via Nuitee
J
Jessica • family
10
Pros:

Very clean hotel!

2025-09-24 • via Nuitee
J
Jimmy • partner
4
Pros:

Actually, the front staff is very cordial. It was the breakfast staff that was very rude and disconcerting to the point. She actually wanted to argue with me about lack of plates and said that motel doesn’t pay her so she could care less basically in Spanish and I told her actually I’m the one that’s paying my stay so I am paying she got more controversial. There was at least 12 people waiting in line for more than five minutes, waiting for plates cups glasses, while the staff in the kitchen was chattering and gossip felt she was very rude and unjustified also did mention to the front desk that my significant other slipped and fell in the front foyer of the room, which was very slippery And just said sorry no report no attention to it as we asked them to look into it. I’m a frequent stay there at the motel. I will consider other places if it’s more convenient.

2025-09-20 • via Nuitee
A
Alfredo
10
Pros:

The hotel is well mantained, closed to US embassy, medical clinic and biometric office. Very convenient and close to everything. Recommend.

2025-09-18 • via Nuitee
D
Denny
8
Pros:

Clean rooms close walk to consulate

2025-09-13 • via Nuitee
A
Alexandra • family
10
Pros:

Recommended! A todos los que viajan para tramites de consulado! Muy limipio! Nos salimos de 2 hotels que estaban cerca porque no nos gusto olor/calidad. Este 1000% perfecto!!

2025-09-08 • via Nuitee
R
Rogelio • family
4
Pros:

Smelling room

2025-09-02 • via Nuitee
P
Paula Alejandra
10
Pros:

All good.

2025-08-29 • via Nuitee
M
Martha A • family
10
Pros:

Great

2025-08-29 • via Nuitee
E
Etzel
10
Pros:

Excelente

2025-08-28 • via Nuitee
R
Rosa • family
10
Pros:

All the staff are very friendly, and the property is very comfortable, and everything is cleaning, the breakfast is good an very varied.

2025-08-28 • via Nuitee
A
Ana
2
Pros:

Este hotel a sido el peor que me eh quedado.
Deje un iPad ahi sali antes del hotel de lo previsto y pude rastrear mi iPad ahi aun asi ellos disen que no lo encontraron a pesar de que no sali a ningun Lado y se que ahi se quedo .
La manager nunca regresa las

2025-08-23 • via Nuitee
E
Emilia
10
Pros:

Close to shopping center safe location

2025-08-19 • via Nuitee