Holiday Inn Express Hotel and Suites Altus by IHG

Hotels
•
Holiday Inn Express
8 (213 reviews)
2812 East Broadway , Altus , US
+1 580-480-1212

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, courteous staff
Good breakfast with gluten-free options
Excellent customer service
Clean/welcoming smell reported by some
Convenient and well-maintained common areas
Cons:
Dirty sheets on arrival
Uncomfortable/hard beds and poor foundation
Roof construction noise and nails in parking lot
Marijuana smoking smell noted near rooms/pool
North door key card malfunction/inconvenient access
Location out of the way for some travelers
Incomplete bathroom grouting and water control issues
Coffee sometimes too strong

Categories

Cleanliness
6
Multiple reports of dirty sheets on arrival, nails from roof work in the parking lot, incomplete grout in bathroom and occasional smoke smell — clear negative cleanliness issues.
Service
9
Consistently praised staff: friendly, courteous and professional; breakfast staff described as exceptional and customer service noted as excellent.
Location
7
Mixed to negative: one review states location was out of the way and a faulty north door forced inconvenient entry with luggage.
Room Quality
6.5
Several complaints about uncomfortable/hard beds and a poor foundation; roofing construction caused noise disturbances — below-average room quality.
Amenities
8.5
Breakfast offerings and gluten-free options praised; pool area exists but proximity to reported smoking is a drawback — overall amenities are a strong point despite issues.
Value for Money
9
Not explicitly discussed; inferred favorable value from repeated positive comments about service, breakfast variety and repeat stays despite some room issues.
Food and Beverage
8.5
Breakfast repeatedly described as good with a good variety and notable gluten-free options; lone comment that coffee was a bit strong.
Overall Experience
9.5
Overall impression leans positive: multiple guests say they'd stay again, call it a 'home away from home' and highlight friendly service, outweighing building/room shortcomings for many.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Convenient Location and Amenities
Situated just off Route 62 and a short distance from downtown Altus, Holiday Inn Express offers a daily hot breakfast buffet and free Wi-Fi throughout the hotel.

Comfortable Rooms with Modern Features
The rooms at Holiday Inn Express Hotel & Suites Altus boast dark wood furnishings, flat-screen cable TV, and in-room video game options. Each room is equipped with a microwave, refrigerator, and coffee maker for added convenience.

Relaxation and Business Facilities
Guests can unwind in the indoor pool and fitness room or utilize the business center's public computer, fax, and copy services.

Ready to experience a comfortable stay with convenient amenities? Book your stay at Holiday Inn Express Altus today!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LAW

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8
Based on 213 reviews
Cleanliness: 6
Service: 9
Location: 7
Room Quality: 6.5
Amenities: 8.5
Value for Money: 9
Food and Beverage: 8.5
Overall Experience: 9.5
A
Amy • couple • us
10
2026-09-16 • via Nuitee
D
Dale • couple • us
8
Pleasant. Bed was hard but sleepable.
Pros:

Breakfast good. Plenty of gluten free options which is unusual.

Cons:

The north door did not work with key card so it was inconvenient to have to walk to the front entrance with all our luggage and my handicap wife. But we did it.

2026-09-14 • via Nuitee
L
Lesley • family_with_children • us
5
Pros:

Friendly staff with great service

Cons:

Foundation is terrible. Felt like we might fall through in the bathroom. Seriously needs an update

2026-09-14 • via Nuitee
P
Pamela • family_with_children • us
8
Cons:

Location was out of the way of our trip.

2026-09-08 • via Nuitee
H
Harlan • couple • us
10
2026-09-03 • via Nuitee
S
Sissom • couple • us
5
Cons:

The sheets were dirty upon arrival. The bed was very uncomfortable. Roof construction was going on when we arrived so we had to deal with Nails in the parking lot and roofing noise while we were staying there. Had we known prior to booking we would’ve stayed somewhere else.

2026-08-18 • via Nuitee
J
Jason • couple • us
1
2026-08-06 • via Nuitee
M
Morado • solo_traveller • us
10
Home away from home
Pros:

Staff knows we stay here often, always courteousz friendly and professional

2026-08-04 • via Nuitee
M
Mary • couple • us
8
Very nice
Pros:

Convenient, clean, excellent customer service

Cons:

Nothing

2026-08-04 • via Nuitee
P
Phyllis • extended_group • us
7
2026-08-02 • via Nuitee
K
Kathy • solo_traveller • us
3
Cons:

There is a problem with people smoking Marijuana in the rooms and was also noted in the hall towards the pool area.
We were not the only people to complain about it.

2026-07-21 • via Nuitee
L
Larry • couple • us
10
Fun time with family.
Pros:

Enjoyed the breakfast. There was a good variety of breakfast items.

Cons:

Personally, the coffee was a little strong.

2026-07-20 • via Nuitee
N
Nicolas • solo_traveller • us
1
2026-06-16 • via Nuitee
L
Lisa • couple • us
10
2026-06-15 • via Nuitee
B
Benjamin • solo_traveller • us
8
Pros:

Morning And breakfast staff were exceptional

Cons:

The grouting in the of the tile in the bathroom is not complete + the water was difficult to turn completely off

2026-06-08 • via Nuitee
V
Vivian • solo_traveller • us
10
I would stay there again
Pros:

Smelled fresh and welcoming

Cons:

NA

2026-06-08 • via Nuitee
D
David • couple • us
1
Booking.com sold me a room when none where actually available
2026-05-26 • via Nuitee
R
Rose • solo_traveller • us
9
2026-05-23 • via Nuitee
R
Rose • solo_traveller • us
9
2026-05-23 • via Nuitee
N
Nick • family_with_children • us
9
A clean convienent hotel.
Pros:

Location, parking, amenities

Cons:

The Saturday breakfast was cold and not very good. The check in process took longer than normal. I booked on line and it should have went much quicker. It was close to 10 minutes to get a key and nobody was in front of me.

2026-05-04 • via Nuitee