Comfort Inn & Suites Near Ontario Airport

Hotels
•
Comfort Suites
8 (942 reviews)
3333 Shelby Street , Ontario , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Comfortable rooms
Polite and attentive staff
Cons:
Pest issues
Inadequate facilities

Categories

Cleanliness
6.64
Several reviews mentioned issues with cleanliness and pests.
Service
9.11
Staff were consistently described as hospitable and helpful.
Location
9.15
Multiple reviews highlighted the convenience of the location.
Room Quality
7.1
Mixed reviews noted some discomforts and need for maintenance.
Amenities
7.13
Facilities were described as lacking, specifically the gym and WIFI.
Value for Money
8.09
Price is considered fair but quality does not meet expectations.
Food and Beverage
8.64
Breakfast received positive mentions from several guests.
Overall Experience
8.11
While there were negatives, the overall experience was still satisfactory for most.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-27 11:57

Property Description

Luxurious Amenities
This hotel offers an outdoor pool, hot tub, and a well-equipped gym for guests to enjoy during their stay.

Modern Comforts
Each room is furnished with a flat-screen TV with cable for entertainment, ensuring a comfortable and relaxing experience.

Convenient Location
Located just minutes away from the Ontario Convention Center and Citizens Business Bank Arena, this hotel is the perfect choice for travelers looking for both leisure and convenience.

Experience luxury, comfort, and convenience all in one place at Comfort Inn and Suites Near Ontario Airport. Book your stay now to make the most of your trip!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ONT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8
Based on 942 reviews
Cleanliness: 6.64
Service: 9.11
Location: 9.15
Room Quality: 7.1
Amenities: 7.13
Value for Money: 8.09
Food and Beverage: 8.64
Overall Experience: 8.11
K
Knight • family_with_children • us
6
It could have been better, but it served it's purpose.
Pros:

I love that it was located close to where I needed to be. I love the layout of the suite. It was fuctional and created space that we personally needed. The pool and jacuzzi was big enough, but I was the only one using that facility at the time. Parking was enough.

Cons:

First night the door was malfunctioning. You could close the door by the handle if you were I inside the room, but if you were outside the door would not shut. We had to show the attendant by having her come up because our verbal explanation didn't seem real. One had to see it to believe it. Then she figured n out that if you held your card-key to it then the latch would release, but you had to quickly shut it. Their solution was to move us to another room the next day. Which was an inconvenience because we could not really settle down and unpack the first night. The coffee was weak the first night, brown water. The front told us that it had to packs already and that is how they are instructed to make it. Very disappointed, but the next day for complimentary breaks the coffee was well balanced. I believe someone got lazy and did not replace the packets and just added water.
There was no hot water in the bathroom sink. We were hopeful that the other room would have it. So we made no complain with the first room.
The second room we move into was missing the shower door handle from the inside. We let them know the 2nd night but we told them that we preferred if we were in the room when it was installed. I assumed that since we told them that night before that maintenance would be ready for it. So on the 3rd day but our 4th night, I mentioned the lack of hot water in the 2nd room and they are welcome to take rake of it that morning since we were not in a rush to leave. I also mentioned the shower door handle. The maintenance guy came and was courteous and polite. He fixed the hot water and was ready to leave. I asked and showed the if the mentioned to him about the door handle and he seemed surprised that it was missing. He said he will be back. We waited for a few. However it was time for us to go. We mentioned to the front that we were leaving. When we came back we let them know and asked if he found a door handle, but they said he was at lunch.

2026-03-28 • via Nuitee
R
Raena • couple • us
8
2026-03-28 • via Nuitee
C
Camilya • family_with_children • us
9
2026-03-26 • via Nuitee
J
Johnnie Largo • family_with_children • us
10
Pros:

A good night stay.

Cons:

N/A

2026-03-25 • via Nuitee
R
Rafael • couple • us
9
It’s not too bad
Pros:

Location

Cons:

Stuff people

2026-03-23 • via Nuitee
Y
YOLANDA • couple • us
9
Excellent
Pros:

Breakfast is amazing

2026-03-23 • via Nuitee
J
Jean • solo_traveller • us
9
I didn’t want to leave! Clean, quiet, and affordable!
Pros:

Was surprised by the $75 hold

Cons:

The hot water tank was low the later you shower. Had to shower at 5 in the morning so I could get hot water.

2026-03-20 • via Nuitee
I
Ike • family_with_children • us
10
2026-03-20 • via Nuitee
C
Cardoza • family_with_children • us
10
Pros:

Everything was very clean and Maintain

2026-03-19 • via Nuitee
A
Anna • extended_group • us
10
Pros:

Customer service and everything

Cons:

NA

2026-03-19 • via Nuitee
L
Lynnette • family_with_children • us
10
Pros:

Very quiet. Close to Toyota Arena. Staff very helpful and friendly.

Cons:

No other access to rooms for not so long of walk.

2026-03-17 • via Nuitee
D
Danielle • couple • us
8
2026-03-16 • via Nuitee
A
Angel • couple • us
4
Pros:

n/a

Cons:

car was broken into overnight, breakfast was acceptable, few lights didnt work upon entering hotel room aswell but were fixed by maintenance shortly. shower sewage had a stench

2026-03-15 • via Nuitee
R
Ricardo • couple • us
10
2026-03-14 • via Nuitee
C
Cardoza • family_with_children • us
10
2026-03-11 • via Nuitee
J
Jamie • couple • us
6
Pros:

Close to the airport

Cons:

Not very clean.

2026-03-11 • via Nuitee
N
Nancy • solo_traveller • us
10
2026-03-08 • via Nuitee
C
Celeste • family_with_children • us
10
2026-03-06 • via Nuitee
N
Naomi • family_with_children • us
10
We loved it
Pros:

The staff was so nice.

Cons:

Nothing

2026-03-03 • via Nuitee
M
Miryam • couple • us
10
2026-03-02 • via Nuitee