Comfort Inn & Suites Andrews

Hotels
•
Comfort
8 (237 reviews)
1100 S Main Street , Andrews , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Clean rooms / tidy public areas
Friendly and helpful staff (several mentions)
Good/great location and quiet
Pleasant breakfast area and pool-side seating
Relaxing atmosphere
Cons:
Damaged/broken flooring and room fixtures
Guest reported being blacklisted and not refunded (severe service failure)
Initial room was poor / needed replacement
Parking crowded
Entrance flooring lifting (accessibility hazard)

Categories

Cleanliness
9
Multiple guests described the hotel as clean or 'pretty clean' and specifically noted tidy public areas.
Service
7.5
Mixed service reports: several guests praised staff as nice and helpful (24-hour assistance noted), but at least one guest experienced rudeness and a severe complaint about being 'blacklisted' and not refunded.
Location
9.5
Location repeatedly called 'good' or 'great area' and guests appreciated the quiet, relaxing setting.
Room Quality
6
Several reports of room problems: initial room described as bad with broken/cracked items and damaged flooring/entrance areas causing concern (accessibility hazard noted).
Amenities
8.5
Amenities include a pleasant breakfast area and pool-side seating that guests enjoyed; parking was mentioned as crowded which reduced convenience.
Value for Money
6.5
Value pulled down by serious service failure (guest denied stay and not refunded) and room/maintenance issues, despite generally positive comments elsewhere.
Food and Beverage
9
Breakfast area and setup described positively (nice area, big TV), though several guests did not sample the food; no direct complaints about food quality.
Overall Experience
8
Overall mixed: multiple guests reported great, quiet stays with exceptional staff and cleanliness, while others experienced significant issues (room condition, rude treatment, no refund).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 23:13

Property Description

Modern Accommodations

Experience modern comfort just 1 mile from Andrews, Texas at Comfort Inn & Suites. Each room offers free Wi-Fi, a 32-inch flat-screen TV, and a stylish accent wall with bold colors.

Relaxation and Fitness

Unwind by the outdoor pool, stay active in the fitness center, or grab snacks anytime from the 24-hour convenience store.

Convenient Amenities

Benefit from the 24-hour business center, in-room microwave and fridge, and easy access to Andrews County Golf Course and Lakeside Park. Book now for a perfect stay!

Important information:

Upon check-in, a photo ID and credit card are required. All special requests are subject to availability. Special requests cannot be guaranteed and additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAF

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 237 reviews
Cleanliness: 9
Service: 7.5
Location: 9.5
Room Quality: 6
Amenities: 8.5
Value for Money: 6.5
Food and Beverage: 9
Overall Experience: 8
R
Russell • solo_traveller • us
10
I will stay here again. Very pleased.
Pros:

Very clean. Nice friendly staff

2026-08-10 • via Nuitee
S
Stacy • couple • us
4
Not the best
Pros:

Nothing really

Cons:

First room was bad, service was rude, and everything seemed broken or cracked

2026-07-17 • via Nuitee
J
Julio • couple • us
9
2026-07-13 • via Nuitee
V
Valencia • couple • us
7
It was great for us It had everything we needed! They always would ask if we needed anything. It was
Pros:

We got up to late to try the breakfast. The area they had the breakfast in was really nice a choch and big TV and some tables and chair. The staff was really nice. We really enjoyed sitting at the table just outside the pool area. There wasn't any really wasn't any noise any where in the places.

Cons:

The floor in the lobby from a pipe broke. Or the heavy rain caused in the floor to started it to lift.

2026-05-27 • via Nuitee
V
Valencia • couple • us
8
I enjoyed it being quiet place and relaxing and staff made sure that they were there to help 24 hour
Pros:

The location was good!

Cons:

The entrance had damaged flooring. I'm using a walker along with my spouse and he also is using a walker so with part of it lefting we were worried about falling.

2026-05-25 • via Nuitee
I
Irwin • extended_group • us
1
Pros:

Didn't get to stay at all because they said I was apparently blacklisted and they didn't even refund me

Cons:

Didn't get to stay at all because they said I was apparently blacklisted and they didn't even refund me

2026-05-19 • via Nuitee
G
Gabriel • couple • us
10
2026-05-03 • via Nuitee
B
Billiot • couple • us
10
Great stay and will continue to return!
Pros:

Great area. Staff were exceptional and it was clean!

2026-04-29 • via Nuitee
N
Nicolas • solo_traveller • us
10
2026-04-28 • via Nuitee
T
Timothy • couple • us
10
Pretty amazing pretty clean
Pros:

Clean

Cons:

Parking was crowded

2026-04-23 • via Nuitee
V
Venegas • couple • us
2
2026-04-02 • via Nuitee
R
Ryan • solo_traveller • us
7
2026-03-26 • via Nuitee
T
THOMAS • couple • us
10
2026-01-30 • via Nuitee
T
Terry • couple • us
6
2026-01-20 • via Nuitee
D
Duane • solo_traveller • us
10
Pros:

Location was great, breakfast was ver pletiful and good.

Cons:

Sink in room did not have a stopper.

2026-01-20 • via Nuitee
J
Juan • family_with_children • us
10
2026-01-20 • via Nuitee
B
Brice • solo_traveller • us
8
2026-01-19 • via Nuitee
M
Mary • solo_traveller • us
7
Cons:

Room needed some minor repairs. It seemed run down being such a new facility.

2026-01-19 • via Nuitee
W
Walt • solo_traveller • us
2
The worse for a normally decent Motel Chain!
Cons:

First day reported that the shower in my room was not working. Next morning reported it again. Came back that afternoon and problem had not been fixed. When I checked out the following morning the shower issue remained and the room had a street light shining into it from the parking lot. Not a Pleasant stay!

2026-01-19 • via Nuitee
W
Wiebe • family_with_children • mx
3
Pros:

The staff was friendly

Cons:

The hotel was very old and it was not clean. Also it had a very bad smell. Breakfast was not good.

2026-01-06 • via Nuitee