Facilities

Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Concierge service
Elevator
Fitness facilities
ATM/banking
See all facilities

Review Highlights

Pros:
Excellent, convenient location
Very friendly and helpful staff
Clean rooms reported by many guests
Rooftop restaurant / good food
Efficient check-in and room service
Welcome amenities (fruit platter)
Cons:
Sparse toiletries / no towels provided initially
Low water pressure / occasional water stoppages
Renovation/noise during some stays
Poor value for money / high prices for room quality
Breakfast limited or too spicy / few English breakfast options
Room layout issues / uncomfortable pillows / small or short beds

Categories

Cleanliness
6
Mixed signals: several guests reported clean rooms, but multiple explicit complaints about cleanliness issues (missing towels, sparse toiletries) and renovation-related dust/problems.
Service
9.5
Consistently positive: staff repeatedly described as very friendly, helpful, courteous; quick check-in/checkout and efficient room service noted.
Location
9.8
Very strong: many reviewers highlight the excellent, convenient central location in south Mumbai; occasional noise from road traffic noted but location is a clear asset.
Room Quality
6.5
Mixed: some guests enjoyed big comfy beds and well-equipped rooms, while others reported odd suite layouts, uncomfortable/oversized pillows, single short beds and small/poorly represented rooms.
Amenities
7
Moderate: rooftop restaurant and certain facilities praised, but toiletries are sparse and basic; limited in-room supplies reported.
Value for Money
4.5
Negative: several strong complaints about poor value, seemingly high charges compared to room quality and differences from advertised photos — clear dissatisfaction on price-value.
Food and Beverage
8
Generally positive: rooftop restaurant and food received high praise and welcome touches (fruit platter); some guests found breakfast too spicy or lacking Western choices.
Overall Experience
7.9
Overall mixed-to-positive: many guests commend staff, location and certain amenities delivering a pleasant stay, but notable negatives (value, toiletries, occasional maintenance/noise) lowered experience for some.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-23 21:54

Property Description

Experience the vibrant heart of Mumbai at The Shalimar Hotel, where comfort meets convenience.

Unwind in Luxury: Treat yourself to an array of rejuvenating services, including massages and facials, ensuring you feel pampered throughout your stay.

Delightful Dining: Savor exquisite cuisine at Gulmurg, our on-site restaurant and bar, or indulge in the convenience of 24-hour room service. Enjoy a hearty buffet breakfast to start your day right.

Business & Leisure Combined: Take advantage of our 24-hour business center and versatile conference space, ideal for hosting successful meetings. Enjoy complimentary valet parking and easy access to local attractions, including the famous Marine Drive.

Whether for business or pleasure, your perfect getaway awaits. Don't miss the chance to stay at The Shalimar Hotel; book your stay today!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Free in-room WiFi has a 2-device limit.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • General

    Cashless transactions are available

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

7.4
Based on 75 reviews
Cleanliness: 6
Service: 9.5
Location: 9.8
Room Quality: 6.5
Amenities: 7
Value for Money: 4.5
Food and Beverage: 8
Overall Experience: 7.9
P
Patrick L. • solo_traveller • ke
8
2026-06-05 • via Nuitee
J
Jenish • solo_traveller • in
7
2026-06-04 • via Nuitee
W
Watkins • solo_traveller • gb
8
2026-06-03 • via Nuitee
C
Cristina • solo_traveller • in
5
Pros:

Studio Room is very small, bathroom was not clean and bad smell all over. A small window was there but it felt like sleeping in a bunker. Breakfast was ok, food was a bit stale but staff was very nice. Location is good, but I wouldn't recommend that room.

2026-06-02 • via Nuitee
A
Adamaly • couple • lk
8
Will definitely stay at this hotel again.
Pros:

Location was very good, Staff was excellent. Danita went out of her way to make sure our stay very comfortable

Cons:

Breakfast was mediocre with frequent repetition

2026-06-01 • via Nuitee
N
Nikolay • solo_traveller • in
10
2026-05-24 • via Nuitee
V
Vrunda • extended_group • in
2
Pros:

Locations

Cons:

Cleanliness

2026-05-12 • via Nuitee
J
Joshy • extended_group • in
1
Bad experience
Pros:

The hotel was under maintenance. But still booking was made

Cons:

Bakery and tourist information

2026-05-03 • via Nuitee
S
Samir • solo_traveller • in
7
2026-05-02 • via Nuitee
Y
Yamini • solo_traveller • lk
7
Pros:

It was ok...

Cons:

Breakfast was very sunny. Only one or two tables had shade

2026-04-26 • via Nuitee
F
FARAH • solo_traveller • in
5
2026-04-25 • via Nuitee
V
Vivek • solo_traveller • in
8
2026-04-23 • via Nuitee
S
Saurabh • couple • in
1
2026-04-19 • via Nuitee
C
Charanmeet • solo_traveller • in
9
2026-04-19 • via Nuitee
G
Ghosh • solo_traveller • in
8
2026-04-08 • via Nuitee
H
Hawwa • solo_traveller • mv
8
Pros:

Nice staff clean rooms
Very helpful

Cons:

Some renovation was going on so our bad luck our trip coincided with that. Cannot help it I guess

2026-04-04 • via Nuitee
N
Neena Virani • solo_traveller • in
8
Pros:

The location and very courteous and cooperative staff. Food was good too.

Cons:

Water pressure is very low . Once water stopped while taking shower. Also toiletries were very low quality .
No towels in room Had to ask for all of it.

2026-02-26 • via Nuitee
A
Abhinav • couple • in
10
2026-02-12 • via Nuitee
A
Abhinav • couple • in
10
2026-02-12 • via Nuitee
N
NERGIZ • family_with_children • in
9
Comfortable hotel
Pros:

Neat ,clean, comfortable place situated in the heart of south Mumbai.. The location is good and convenient. The staff were cheerful and helpful. Check in checkout was quick. Room service was efficient.

Cons:

Toiletries are rather sparse. Though it's a room for two the shower gel quantity barely suffices one person. Pillows too big. Not comfortable for the neck

2026-02-08 • via Nuitee