Comfort Inn & Suites Suwanee - Sugarloaf

Hotels
•
Comfort
7.1 (463 reviews)
2945-A Lawrenceville Suwanee Rd , Suwanee , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Friendly/helpful staff (multiple mentions)
Convenient location near stores/restaurants/highway
Good breakfast (eggs praised)
Comfortable beds
Indoor pool enjoyed by children
Family-friendly room space
Dog-friendly location (noted by at least one guest)
Generally good price/value (for some guests)
Cons:
Cleanliness issues: bugs, mold, dirty breakfast area
Amenities problems: ice machine broken, pool reported dirty, A/C issues
Service failures: rude receptionists, booking/management mishandling
Room maintenance issues: broken shower curtain rod, latch coming apart, dim lighting
Noise/paper-thin walls facing highway
Unexpected charges or poor handling of room moves
Inaccurate pet-policy communication

Categories

Cleanliness
4.5
Multiple guests reported bugs in rooms and bathrooms, mold/water damage on ceilings, and generally not clean public/breakfast areas; several comments described the property as 'not clean.'
Service
8
Mixed but overall notable positives: several guests described staff as very friendly and helpful and a manager was praised by one guest; however there are multiple serious negative reports of rude receptionists, denied/ mishandled bookings and poor management response.
Location
9.5
Consistently praised as convenient and close to stores, restaurants and the highway; many guests noted the location and proximity as a strong advantage.
Room Quality
6.2
Mixed reports: comfortable beds and adequate space for families contrasted with paper-thin walls, road noise, broken shower curtain rod, poor ventilation, dim lighting and occasional maintenance issues.
Amenities
6
Mixed: indoor pool enjoyed by some but also reported as dirty; ice machine not working; dog-friendly noted by a guest; A/C issues in lobby/rooms mentioned.
Value for Money
7
Several guests called it good value and noted the price was favorable, but complaints about unexpected charges (e.g., $36 to move rooms) and poor handling of bookings lowered perceived value.
Food and Beverage
8
Breakfast received positive specific comments (eggs described as delicious) though the breakfast area cleanliness was criticized; overall food quality impressions lean positive despite cleanliness concerns.
Overall Experience
7.6
Overall mixed stay experiences: many guests found the hotel convenient with friendly staff and good breakfasts, while recurring cleanliness, maintenance and service-handling issues led to several negative overall impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 23:06

Property Description

Luxurious All-Suite Hotel in Suwanee

Featuring a convenient location just 10 minutes from the Arena at Gwinnett Center, Sugarloaf Comfort Suites Suwanee offers a range of amenities to ensure a comfortable stay.

Indoor Pool and Continental Breakfast

Guests can relax and unwind in the indoor pool or start their day with a delicious continental breakfast. The perfect way to kickstart a day of exploring Suwanee and its surroundings.

Convenient Facilities and Services

From a fitness center to a business center, guests have access to all the amenities they need during their stay. With free property-wide Wi-Fi and complimentary parking, convenience is key at Sugarloaf Comfort Suites Suwanee.

Ready to experience comfort and convenience in Suwanee? Book your stay at Sugarloaf Comfort Suites Suwanee now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ATL

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.1
Based on 463 reviews
Cleanliness: 4.5
Service: 8
Location: 9.5
Room Quality: 6.2
Amenities: 6
Value for Money: 7
Food and Beverage: 8
Overall Experience: 7.6
F
Ferguson • solo_traveller • us
7
Stay
Pros:

Window facing highway

Cons:

Could have been cleaner in pool area and hallways and elevator

2026-09-04 • via Nuitee
G
Gustavo • solo_traveller • us
8
2026-08-31 • via Nuitee
W
WOO • solo_traveller • us
10
2026-08-28 • via Nuitee
L
Luis • couple • us
8
2026-08-27 • via Nuitee
C
Christine • solo_traveller • us
10
2026-08-27 • via Nuitee
S
Sana • couple • us
10
2026-08-23 • via Nuitee
K
Kummamuru • family_with_children • us
8
There was an issue with first allocated room. When I reported, front desk changed to a better room
Pros:

Breakfast was good

Cons:

None

2026-08-23 • via Nuitee
M
Melissa • family_with_children • us
7
2026-08-10 • via Nuitee
J
Josephine • family_with_children • us
3
It was not the most comfortable place to stay.
Pros:

The staff was very nice and helpful.

Cons:

Had bugs in my room and bathroom. The breakfast area was not the cleanest. It had a spot that was not swept up in a while. The ice machine wasn’t working so couldn’t get ice.

2026-08-06 • via Nuitee
R
Roushni • extended_group • ca
10
Pros:

Everything except the lobby. That place is so hot & i think the air conditioning doesn’t work properly there

2026-08-04 • via Nuitee
L
Lee • solo_traveller • us
8
Pros:

The receptionist was able to give us a room on the bottom floor. There was enough room for our family of 5.

Cons:

The pool was dirty and there was a lot of road noise from the hotel. The shower curtain rod was broken, it was hard to keep the water in the tub.

2026-08-02 • via Nuitee
T
Tovia • solo_traveller • us
1
2026-07-25 • via Nuitee
T
Tovia • solo_traveller • us
1
2026-07-25 • via Nuitee
T
Tovia • couple • us
1
2026-07-25 • via Nuitee
T
Tovia • couple • us
1
2026-07-25 • via Nuitee
T
Tovia • couple • us
1
Pros:

Highly rude and disrespectful we’re not on our bookings because it’s too many bookings isn’t that the point of a hotel but yet they had a whole Caucasian family come in and I’m out because they needed the room

2026-07-23 • via Nuitee
T
Tovia • couple • us
1
Pros:

This location would not honor my booking, not only that they gave me three hours

2026-07-23 • via Nuitee
T
Tovia • couple • us
10
2026-07-20 • via Nuitee
J
Jeffrey • couple • us
10
I truly enemy stay and would definitely stay again. The staff was extremely friendly and accommodati
Pros:

I enjoy the breakfast especially the eggs they were delicious. I felt the hotel location was close to numerous store and close proximity to the highway.

Cons:

The only issues I had was the bathroom I believe there was mold in the bathroom and possible water damage to the ceiling.

2026-07-13 • via Nuitee
R
Rachel • family_with_children • us
1
Management awful!
Pros:

Nothing like the pictures! Presentation awful upon arrival!

Cons:

Not clean, uncomfortable environment and stay!

2026-07-12 • via Nuitee