Comfort Inn & Suites Suwanee - Sugarloaf

Hotels
•
Comfort Inn
7.2 (140 reviews)
2945A Lawrenceville Suwanee Rd, Suwanee, Georgia, 30024 , Suwanee , US
1-678-714-7707

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Facilities

Free breakfast
Meeting rooms
Fitness facilities
Free WiFi
24-hour front desk
Wheelchair accessible
Elevator
Fitness facilities
Conference space
Hiking/biking trails nearby
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Review Highlights

Pros:
Friendly staff
Good location
Cons:
Very dirty
Poor service
Uncomfortable beds

Categories

Cleanliness
6.41
Multiple reviews indicate very dirty conditions and issues like brown stains and a filthy pool.
Service
7.88
Customer service received mixed reviews, with some staff being friendly, but incidents of poor service were noted.
Location
9.42
Positive comments on the convenient location with food options nearby, though noise from the highway was a concern.
Room Quality
5.87
Negative experiences with room issues including window problems and poor mattress quality.
Amenities
6.4
Amenities were criticized as the pool was unkempt and unable to be used properly.
Value for Money
8.36
Mixed perspectives with some guests finding it a good budget option while others noted the discomfort.
Food and Beverage
5.91
Guests reported low satisfaction with breakfast quality, including cold food and old options.
Overall Experience
7.38
The overall sentiment was negative due to significant room and cleanliness issues, impacting the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:20

Property Description

Experience the perfect blend of comfort and convenience at Comfort Inn & Suites Suwanee - Sugarloaf, your ideal getaway in the heart of Suwanee.

Recreational Opportunities
Dive into relaxation with our indoor pool and stay active around the clock in our modern 24-hour fitness center, ensuring every moment of your stay is filled with recreational possibilities.

Complimentary Amenities
Start your day with a delicious complimentary buffet breakfast, and enjoy seamless connectivity with free wired and wireless internet throughout the hotel. Our welcoming common area features a television, making it easy to catch up on news or unwind after a busy day.

Convenient Event Facilities
Whether you're planning a business meeting or a special event, our versatile conference spaces and dedicated 24-hour business center are designed to meet all your needs.

Book your stay today and discover the comfort and convenience awaiting you!

Important information:

  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ATL

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)

See all policies

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.2
Based on 140 reviews
Cleanliness: 6.41
Service: 7.88
Location: 9.42
Room Quality: 5.87
Amenities: 6.4
Value for Money: 8.36
Food and Beverage: 5.91
Overall Experience: 7.38
A
Aaliyah • family_with_children • us
1
Rude staff- Innacurate information on Booking
Cons:

Their listing states they are pet friendly, however, we were told by the rude receptionist lady that they only accept service dogs. Well, my toy poodle actually is a service dog but the lady told us it had to be for certain health conditions. After I stated that on booking, their listing stated “pet friendly, with no extra fee”. She told me “that’s booking problem”. She was already aware that it stated that on booking, but didn’t care. After calling booking customer service, they also confirmed that their listing did state the hotel allows pets (not specifically service animals). Fortunately, we were able to find a nice pet friendly hotel nearby in Duluth.

2026-06-14 • via Nuitee
M
mamie • family_with_children • us
8
2026-06-13 • via Nuitee
C
Crutchfield • family_with_children • us
10
2026-06-13 • via Nuitee
J
Jill • couple • us
1
Would never stay again!
Pros:

The fact that is was close to the sports facility!

Cons:

The location is by the interstate! It was terrible, the tractor trailer and road noise NEVER stopped all night! The curtains would not close and the lights from the interstate shined through the window ALL Night!
Management will not return any of my calls or emails!

2026-06-12 • via Nuitee
D
Deborah • solo_traveller • us
9
Pros:

It was a comfortable stay. The location was great, for what I had to do.

2026-06-12 • via Nuitee
D
Dedra • solo_traveller • us
1
2026-06-09 • via Nuitee
A
Arielle • extended_group • ca
7
2026-06-08 • via Nuitee
W
Williams • couple • us
10
2026-06-08 • via Nuitee
B
BAEK • extended_group • us
3
Cons:

I couldn't use Netflix or something because the TV was old, hair dryer was broken, so I couldn't dry my hair, and I was dissatisfied because there was no water provided in the accommodation

2026-06-08 • via Nuitee
A
Angie • couple • us
8
Would recommend for location and easy check in and out. Staff were friendly.
Pros:

Comfortable and breakfast was good

Cons:

Our first night the traffic was incredibly loud. We requested a room change and they accommodated us immediately. The pool area looked dark and foreboding. I was looking forward to using the pool but opted not to.

2026-06-08 • via Nuitee
S
Shimisha • couple • us
10
2026-06-06 • via Nuitee
S
Shimisha • couple • us
10
2026-06-06 • via Nuitee
A
Alma • family_with_children • us
10
2026-06-04 • via Nuitee
T
Tyson • solo_traveller • us
10
Cons:

Everything

2026-06-01 • via Nuitee
W
Williams • couple • us
10
2026-06-01 • via Nuitee
F
Folorunso • family_with_children • ca
6
It was not bad in all, more has to be put in the air quality
Pros:

I was hoping that the pool would be clear and open for swimming like other locations in Canada, but a bit disappointed.

Cons:

Customer Services

2026-06-01 • via Nuitee
B
Batts • family_with_children • us
10
amazing and beautiful thank you so much
Pros:

everything

Cons:

nothung

2026-05-26 • via Nuitee
G
Gereana • family_with_children • us
10
Perfect
Pros:

Comfortable

2026-05-26 • via Nuitee
T
Theresa • solo_traveller • aw
9
Pros:

The location and convenience

Cons:

The refrigerator did not work

2026-05-25 • via Nuitee
A
Aaron • solo_traveller • us
5
2026-05-24 • via Nuitee