Comfort Inn & Suites Suwanee - Sugarloaf

Hotels
•
Comfort
6.9 (339 reviews)
2945-A Lawrenceville Suwanee Rd , Suwanee , US

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Good location close to highway, shops and restaurants
Friendly and accommodating staff
Suitable for families (rooms fit family of 5) and pet-friendly mentions
Comfortable beds
Reasonable price noted by some guests
Front desk accommodated room changes and requests
Cons:
Unclean areas (dirty pool, lobby, breakfast area)
Bugs in rooms and possible mold/water damage
Poor breakfast quality and items running out
Broken or unreliable amenities (ice machine, pool maintenance)
Overcharge / cancellation dispute and reports of rude management
Road noise and some AC/ventilation issues
Room maintenance problems (broken shower curtain rod, poor pillows, uncomfortable sleeper sofa)

Categories

Cleanliness
4.6
Multiple guests reported unclean areas: dirty pool, lobby and hallways, bugs in rooms, and possible mold/water damage in bathrooms; cleanliness is below average.
Service
9
Mostly positive service comments: staff described as extremely friendly, helpful and accommodating (room changes, bottom-floor requests). A few reports of rude or problematic management/desk interactions, but overall service sentiment was strongly positive.
Location
9
Consistently praised: close to highway, walking distance to restaurants, movie theater and shops; convenient for families and nearby destinations, though some noted road noise.
Room Quality
7
Mixed room quality: comfortable beds noted, but issues with pillows, uncomfortable sleeper sofa, broken shower curtain rod, and reports of bugs and ceiling/water damage—functional but with maintenance problems.
Amenities
5.5
Inconsistent amenities: breakfast offered but limited/poorly stocked, ice machine frequently broken, pool reported dirty; amenities exist but reliability and upkeep are issues.
Value for Money
6.3
Mixed value: some guests found pricing reasonable, but there are serious complaints about overcharging and cancellation disputes that reduce perceived value.
Food and Beverage
6.3
Breakfast frequently criticized (cold eggs, limited items, syrup/juice shortages, early depletion), though a few guests enjoyed items like the eggs; overall F&B is mediocre.
Overall Experience
7.5
Overall mixed stay: strong positives for staff and location are offset by cleanliness, amenity reliability, and management/maintenance issues, yielding a moderate overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Luxurious All-Suite Hotel in Suwanee

Featuring a convenient location just 10 minutes from the Arena at Gwinnett Center, Sugarloaf Comfort Suites Suwanee offers a range of amenities to ensure a comfortable stay.

Indoor Pool and Continental Breakfast

Guests can relax and unwind in the indoor pool or start their day with a delicious continental breakfast. The perfect way to kickstart a day of exploring Suwanee and its surroundings.

Convenient Facilities and Services

From a fitness center to a business center, guests have access to all the amenities they need during their stay. With free property-wide Wi-Fi and complimentary parking, convenience is key at Sugarloaf Comfort Suites Suwanee.

Ready to experience comfort and convenience in Suwanee? Book your stay at Sugarloaf Comfort Suites Suwanee now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ATL

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.9
Based on 339 reviews
Cleanliness: 4.6
Service: 9
Location: 9
Room Quality: 7
Amenities: 5.5
Value for Money: 6.3
Food and Beverage: 6.3
Overall Experience: 7.5
V
Veronica • family_with_children • us
2
2026-11-02 • via Nuitee
S
Swapna • family_with_children • us
6
2026-10-28 • via Nuitee
G
Gabrielle • couple • us
9
Cons:

The food wasn’t great, but it was okay. The ice machine on the first floor didn’t work, which cause a trip to the third floor.

2026-10-22 • via Nuitee
T
tao • couple • cn
1
Cons:

预定的9月22日-24日入住2晚，到达亚特兰大当天由于个人原因取消了此订单，收到BOOKING邮件需要“订单取消总费用”US$ 95.47，但是最后酒店却收取了US$161.08，既然邮件已经确定扣除US$ 95.47，为什么酒店要多扣除US$65.61，酒店就是这么赚钱的么？靠多扣除客人的房费，这样的酒店设施再新，环境再好，服务再周到，但是酒店的名声已经坏透了，以后谁还敢再住这家酒店？希望酒店加强管理，尽快返还我多付出的US$65.61

2026-10-21 • via Nuitee
T
Tiffany • family_with_children • us
8
2026-10-16 • via Nuitee
J
Jadea • couple • us
3
2026-10-16 • via Nuitee
G
Garcia • solo_traveller • us
10
2026-10-16 • via Nuitee
C
Cano Hernandez • solo_traveller • us
10
2026-10-14 • via Nuitee
C
CHRISTOPHER • couple • us
10
2026-10-11 • via Nuitee
M
Merquise • couple • us
9
I enjoyed my stay cation
Pros:

Location is excellent walking distance from nail salon movie theater and restaurants

Cons:

Breakfast could be better

2026-10-09 • via Nuitee
K
Kingsley • couple • us
2
2026-10-08 • via Nuitee
C
Chen • solo_traveller • us
9
2026-09-16 • via Nuitee
A
Arthur • solo_traveller • us
10
Wonderful
Pros:

Didn't eat breakfast

Cons:

The staff, room

2026-09-14 • via Nuitee
C
Chen • family_with_children • us
9
2026-09-11 • via Nuitee
X
Xay Vang • family_with_children • us
7
Besides the breakfast, our overall stay wasn’t too bad.
Pros:

It was clean and smelled clean. Location was great too. It was pretty much right off of 85

Cons:

Grateful for the breakfast but it was cold(eggs) had to heat it up in the microwave. Breakfast was from 6-9. We went down at 8 and there were not much left. Syrup for the waffles was out, apple juice tasted like water. They had sausage patties but when we went down at 8 there were only 4 or 5 left so we only took 2, left the other for someone else.

Bed was comfortable but the pillows wasn’t so great. Sleeper sofa was also uncomfortable but can’t complain too much because most of the time these sleeper sofas are ever comfortable. But grateful for it, cause it, the room was able to accommodate my family during the stay.

2026-09-07 • via Nuitee
F
Ferguson • solo_traveller • us
7
Stay
Pros:

Window facing highway

Cons:

Could have been cleaner in pool area and hallways and elevator

2026-09-04 • via Nuitee
G
Gustavo • solo_traveller • us
8
2026-08-31 • via Nuitee
W
WOO • solo_traveller • us
10
2026-08-28 • via Nuitee
C
Christine • solo_traveller • us
10
2026-08-27 • via Nuitee
L
Luis • couple • us
8
2026-08-27 • via Nuitee