Fairfield Inn & Suites by Marriott Elkin Jonesville

Last night we had a fire on the 5 floor the staff handle it perfect helping us bringing down our luggage and stuff booking us at the sisters hotel and comping the room and refunding our money the manger was excelling and very professional this is not the first time we stayed there and we be back

This hotel was once great, in fact was rated once as the number one Fairfield Inn in the US. It has lost that status and is gradually declining. Night desk clerk was the poster child for flat affect. Not a hint of welcome or a trace of a smile. No acknowledgement of Titanium status. The hotel itself is under renovation and has been for some time. The place is a wreck as they get the work done. No pool or fitness center. The smell of paint and construction permeates the place. The actual dishes and flatware that they always provided at breakfast are long gone in favor of paper and plastic. No microwave in the room. Missing bath towel. The always fabulous seasonal decor is a victim of the renovations. The fact that they are doing the renovations to improve their product is much to their credit. But the price of the room is the highest I have ever paid in approximately 20 previous stays. If you’re going to inconvenience your guests and not provide services and amenities listed on your web site the least you could do is not gouge on your room rates. The morning staff is still cheerful and welcoming, but that’s about all that’s left of a once truly great hotel. Maybe when the smoke clears and the renovation dust settles the special character that once differentiated this property will return. It’s very disappointing to see this decline. If you’re going to lower the experience you have a helluva nerve jacking up the prices.

We were delayed going back to Ohio from Florida due to unusually bad winter storms. We needed a place to stay along the I-77 corridor, but many towns didn't have promising offerings.
This property was right on our route and had high traveler rankings on Marriott's site and TripAdvisor as well but their online booking reflected "no vacancies".
I called the desk at the hotel directly and asked if there happened to be different inventory in their system at the desk and we were fortunate that there was.
The gentleman on the phone was wonderful and booked a room for us for that night.
The gentleman who checked is in as we arrived was gracious and welcoming.
The room was large and spotless.
We really needed to do laundry and there were guest laundry facilities there. The pool was closed for renovations but I believe that the price more than fairly reflected this.
They did a great job plowing the parking lot.
I would 100% stay here again while traveling through.

Clean room very professional staff manager up front at the desk greeting guests on a Saturday. Large rooms and very quiet

My vehicle broke down and I was having an incredibly bad day. The lady at check in named Hope was absolutely perfect. She was so welcoming and sympathetic to my day. Her customer service and beautiful smile were literally the only bright point in my day. Thank you

Had some minor issues with some things that when added all together resulted in a not so great experience. Most were rectified. Our toilet was clogged when we got to the room. It was fixed by maintenance the next day but there was an inconvenience factor with that. The water bottle fill station was not working. It was eventually repaired. The closet door came off the track. I was able to repair it. The hallway was too warm and felt stale. The hallway carpets were dirty but was somewhat cleaned the next day. The room AC did not cool the room down to the specified temperature, but it kept running. The room furniture looked pretty beat up, overall.

All the being said, I would stay here again if I had too but I have stayed in other hotels in the area for years with very little problems.

Perfectly centered in the wine country.

Everything was amazing!!

We enjoyed our stay here after a mother-daughter winery trip!

The breakfast served was not fresh.
Muffins were cold and smelly.

The fire alarm sounded for 5 minutes at 1:00am in the morning.

I paid for a hotel
With a working pool and hot tub and this is the second Marriott in 2 months that had no working hot tub and or pool

Wonderful staff! They went over and above to give great customer service! The room was super clean. The bed was very comfortable. Breakfast was hot and delicious!

Amazing stay! Breakfast was great! Pool was great! Kids had a great time

Hot tub was closed the whole stay, Pool was closed Saturday without any explanation from front desk..website did not post anything on their home page about closures..I choose this hotel for the convenience of a indoor pool due to my handicap child physical therapy

Fantastic hotel. Very nice. Homely and great holiday decorations. Safe environment. Amazing breakfast buffet. Extremely friendly staff. Planning on adding this hotel to our stop every year on our annual vacation trip, and so glad we stumbled upon it on our long drive home.

Room was great

Very nice place to stay. We stay twice a year! Beautiful property. Welcoming staff.

Floors were dirty and carpet taped down. Kinda ran down rooms. Normally I wouldn’t complain but for the amount of money they charged definitely didn’t reflect.

Excellent location