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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Packed lunches
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Non-smoking throughout
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Board games/puzzles
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Minimarket on site
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Concierge service
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Special diet menus - on request
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Kid meals
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Snack bar
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ATM/cash machine on site
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Lockers
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Vending machine - drinks
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Indoor pool
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Vending machine - snacks
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Kid-friendly buffet
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Shuttle service (free)
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Paid WiFi
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Outdoor furniture
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Picnic area
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Wine/champagne
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Outdoor fireplace
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Pet bowls
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
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Live music/performance
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Broadcast Live sport events
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Happy hour
Review Highlights
Categories
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Property Description
Indulge in Comfort and Convenience
Bold City Grill Restaurant and Bar:
Savor the flavors of Bold City Brewery beers at our on-site restaurant, offering a delectable menu featuring sandwiches, seafood, and rib eye steak. Don't miss out on our weekly rotating menu specials.
Modern Amenities:
Relax in rooms equipped with a flat-screen cable TV, desk, and free WiFi. Enjoy the convenience of coffee-making facilities, plush towels, and crisp linen during your stay.
Stay Active and Engaged:
Take advantage of our indoor pool, fitness center, and on-site convenience store. With a 24-hour front desk, free parking, and service desk, we ensure your needs are met promptly and efficiently.
Book now to experience the best of Jacksonville at Sheraton Jacksonville Hotel.
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Pets
Pets are allowed on request. Charges may be applicable.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Internet
WiFi is available in all areas and charges are applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Location
Guest Reviews
Todo súper céntrico .! Me gustó y todo muy amable el personal .!
Great customer service.
Great customer service.
Love the location
Ran out of towels literally had to call front desk to receive some and no one cleaned room on second day
The hotel overall was wounderful! Casey who we spoke with over the phone the night before arriving was very helpful
And kind. I had a few questions about
Accommodations, especially for my toddler who was with us. He answered them all.
When checking in with Maria, she welcomed myself and my family with such warmth. I discussed with her my worries of my toddler not having his own area away from mom and dad to sleep (yes, I know, 1st world problems for sure). Maria so kindly upgraded us to a suite. Unbelievably kind of her. She also have such good conversation and my almost two year old son adored her. He didn’t
Want to leave her when checking out!
We will definitely be back Jacksonville !
Oh, also Todd who works there at the restaurant on site was amazing! Such a kind and funny man!
- The Howard Family
Location was great. Room clean, quiet.
My stay at the Sheraton Jacksonville Hotel from Sunday through Tuesday was excellent. Our team at Brightline Dealer Advisors hosted a two-day sales event in the conference facilities, and everything was handled professionally from start to finish.
A special thank you to Shantil, who was incredibly helpful throughout our stay. She and the staff went above and beyond to ensure our event ran smoothly, including coordinating lunches each day for our group of 30 attendees. Their attention to detail and willingness to assist made a big difference.
The hotel amenities were great, the meeting space was well maintained, and every interaction with the staff was pleasant and professional. I have nothing but positive things to say and would gladly stay here again for both business and personal travel.
My server Lisa was awesome! And the food was great.
Very pleasant the staff makes me feel like part of the family I slept like a baby. I give them an A+
Taryn was awesome. Made my experience wonderful with her customer service . The food recommendation was spot on Taryn thanks for a wonderful visit
Taryn is the best bartender and server. Her approach and service is excellent!!
The location was fantastic so many stores and exciting places to eat! The room was very clean it was excellent! The event I attended there was full of fun and great staff! The ballroom was beautiful and private. I would definitely recommend having a wedding here! All in all a great stay will be back for sure.
We always love coming to the Sheraton. We have done it for years and will continue for years to come. They make it very special for ! The staff and Service are great.!
Bre and Bryce started my hectic day off right in such a beautiful way. Their energy kicked off the day and I knew it was going to be a great day!! I travel a lot for business and this is something you never get to experience unfortunately everyone just wants to get right to business. Thank you two!!
Great people great place always come back
Very clean rooms and hotel, very courteous staff from front desk to waitress to bartender all the way through always say hello to me every morning by name and every time I walk by and asked me if I needed anything overall really great experience and make you feel very very much at home
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