Sheraton Jacksonville Hotel

Hotels
•
Sheraton
9.4 (540 reviews)
10605 Deerwood Park Boulevard , Jacksonville , us

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Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Comfortable bed
Excellent breakfast
Pleasant staff
Cons:
High parking charges
Maintenance issues
Inconsistent service

Categories

Cleanliness
9.55
The room was comfortable and exceptionally clean.
Service
9.99
All personnel were pleasant and welcoming!
Location
9.56
Standard quality for this hotel tier.
Room Quality
9.51
Comfortable bed in a quiet room.
Amenities
9.54
Bathroom amenities were great and added extra comfort.
Value for Money
9
Charges for parking and breakfast may affect perceived value.
Food and Beverage
8.55
Breakfast options were plentiful but some reviews indicated dissatisfaction.
Overall Experience
9.52
Great weekend stay overall despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:01

Property Description

Indulge in Comfort and Convenience

Bold City Grill Restaurant and Bar:
Savor the flavors of Bold City Brewery beers at our on-site restaurant, offering a delectable menu featuring sandwiches, seafood, and rib eye steak. Don't miss out on our weekly rotating menu specials.

Modern Amenities:
Relax in rooms equipped with a flat-screen cable TV, desk, and free WiFi. Enjoy the convenience of coffee-making facilities, plush towels, and crisp linen during your stay.

Stay Active and Engaged:
Take advantage of our indoor pool, fitness center, and on-site convenience store. With a 24-hour front desk, free parking, and service desk, we ensure your needs are met promptly and efficiently.

Book now to experience the best of Jacksonville at Sheraton Jacksonville Hotel.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JAX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.4
Based on 540 reviews
Cleanliness: 9.55
Service: 9.99
Location: 9.56
Room Quality: 9.51
Amenities: 9.54
Value for Money: 9
Food and Beverage: 8.55
Overall Experience: 9.52
P
Porter • couple • us
3
2026-05-21 • via Nuitee
A
alifetimetogo • Family
2
Poor Housekeeping - Cleanliness 0 out of 10
Pros:

We have stayed in this hotel on multiple occasions and while the staff is pleasant, the cleaning leaves a lot to be desired and unfortunately the management comes across as disengaged as we never heard back after a letter and multiple calls. Totally unacceptable. These photos are after having to ask for housekeeping to clean. Bed made included just pulling up the comforter, sheets untouched. No pillow case placed on pillow, tub never washed, and coincidentally do not disturb signs left on floor as a subtle message for us not to disturb housekeeping.

2026-05-20 • via Tripadvisor
S
Shaniquia • solo_traveller • us
10
2026-05-19 • via Nuitee
S
Sasha • couple • us
10
2026-05-18 • via Nuitee
N
Nicole • couple • us
9
2026-05-17 • via Nuitee
T
Tremia • solo_traveller • us
9
Great
Pros:

Nice and friendly staff and very clean rooms

Cons:

Maybe more parking

2026-05-15 • via Nuitee
S
Shawn • family_with_children • us
10
2026-05-14 • via Nuitee
J
Javon • couple • us
10
I will be back next month!!
Pros:

Clean, staff is very nice, ac works wonderfully. Nice gym, delicious breakfast.

2026-05-10 • via Nuitee
J
Javon • couple • us
10
2026-05-08 • via Nuitee
M
mica178 • Business • Tampa, Florida
8
A fine place for business travel.
Pros:

I spent a week in Jacksonville, and my company booked me at the Sheraton. Thankfully, the hotel block still recognized my Marriott account, so at least I got credit for that stay.

Customer service was pretty good. Very friendly front desk staff.

My room, a standard king, was fine. Clean, functional for a single business traveler with a desk and an arm chair with a small table. The bed was good, not great (definitely not a Westin Heavenly bed!). The pillows were awful, kept me from a comfortable sleep. The air conditioning was pretty loud, as was the plumbing. I had a hard time sleeping through the night because of the AC and also the sounds of nearby rooms using their bathrooms throughout the evening and early morning.

Housekeeping skipped my room one day even though I was out of the room for more than 6 hours. Weird. Also, my mobile key never worked despite going down to the front desk twice.

The gym was basic but airy and clean. There was no water in the cooler when I went down the first time, so I remembered to bring a bottle of water from my room during the second visit. There's an indoor pool, but I did not try it out.

Breakfast was included in my room rate. Service was friendly, but they were understaffed. The coffee wasn't good, and the servers forgot to bring me cream 2 out of the 4 mornings. The buffet was pretty small with the usual American breakfast standards. On some mornings, there was a make your own waffle bar, which was nice. Would I pay for the breakfast on my own if it weren't included with the room? Probably not - I'd probably walk across the street to the Lucky Goat for coffee and something from the bakery.

The location was fine. Close to the business parks in the area, although not quite close enough to walk (in heels). There are a handful of restaurants in the area within walking distance.

Lots of parking and a couple EV chargers right in front.

2026-05-04 • via Tripadvisor
B
Bryan • couple • us
10
2026-05-04 • via Nuitee
8
824terria • Family
10
Great Option
Pros:

The hotel was in a good location by St. Johns Town Center. The staff were pleasant. The room looked and smelled clean and the bed was made very nicely. We were there for the weekend without a Rental Car so really appreciated the option of having a shuttle for certain quicks trips within the designated radius.

The hotel itself was nice with an on site restaurant and lounge and the rooms and clientele were quiet enough which was great to be able to sleep. Also, the in room A/C got the room cool enough for me to sleep too. I felt it was a lovely option for a great price. In addition the gym was nice as well as the indoor pool area.

2026-05-03 • via Tripadvisor
W
willians • extended_group • ec
4
Okay.
Pros:

The hotel is located in a good spot, and the food was good.

Cons:

I could be better taken care of on the cleaning.

2026-05-03 • via Nuitee
D
Danielle • couple • us
9
2026-05-02 • via Nuitee
G
George • couple • us
10
2026-05-02 • via Nuitee
A
Albert • couple • us
10
2026-05-02 • via Nuitee
A
Amaris • couple • us
10
Pros:

Everything! Love it here. Great shower

Cons:

Didn’t know that when I booked the special access it was only for weekdays. Bed was hard

2026-05-01 • via Nuitee
A
Amanda • solo_traveller • us
10
2026-04-27 • via Nuitee
B
bransha • solo_traveller • us
10
2026-04-26 • via Nuitee
S
salah • couple • us
10
staff was great friendly and efficient
Pros:

didn't have breakfast left early morning

2026-04-24 • via Nuitee