TownePlace Suites Jacksonville Butler Boulevard

Hotels
TownePlace Suites by Marriott
8.3 (184 reviews)
4801 Lenoir Avenue , Jacksonville , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Hotel room was nicely remodeled
Professional front desk service
Cons:
Hot tub was not working properly
Doors were hard to open

Categories

Cleanliness
8.45
The hotel room was nicely remodeled and it was very clean.
Service
8.45
The lady at the front desk was professional and proficient.
Location
8.45
Standard quality for this hotel tier.
Room Quality
8.45
The hotel room was nicely remodeled.
Amenities
7.45
Hot tub was not working properly.
Value for Money
8.45
Standard quality for this hotel tier.
Food and Beverage
8.45
Standard quality for this hotel tier.
Overall Experience
8.25
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:47

Property Description

Luxurious Accommodation with Fully Equipped Kitchens
Experience the convenience of fully equipped kitchens and 32-inch flat-screen TVs at our hotel in the Southpoint business district. Prepare your favorite meals or enjoy our delicious continental breakfast with eggs and sausage.

Relaxing Amenities for Your Enjoyment
Unwind in our heated swimming pool and hot tub, stay active in the on-site fitness center, or savor a BBQ on our furnished patio. Take advantage of the spacious work desk with an ergonomic chair in every unit for a comfortable stay.

Convenient Location near Major Attractions
Explore Jacksonville with ease as we are less than 10 miles from the city center, Jacksonville Beach, University of North Florida, and Jacksonville Municipal Stadium. Book now for a memorable stay at TownePlace Suites Jacksonville Butler Boulevard.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JAX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.3
Based on 184 reviews
Cleanliness: 8.45
Service: 8.45
Location: 8.45
Room Quality: 8.45
Amenities: 7.45
Value for Money: 8.45
Food and Beverage: 8.45
Overall Experience: 8.25
T
Tiff family_with_children pr
7
2026-01-30 via Nuitee
M
Michael couple us
1
2026-01-20 via Nuitee
E
Eustasia family_with_children us
10
2026-01-17 via Nuitee
J
joeyhB1978YP Friends getaway
10
Latisha Williams was the absolute best! Took care of me.
Pros:

Latisha Williams was awesome!! Took care of me

2026-01-14 via Tripadvisor
A
Alerspr1 family_with_children us
10
2025-12-19 via Nuitee
H
Heather couple us
8
Cons:

Hot tub was not working properly, it was warm without working jets

2025-12-12 via Nuitee
E
Emmanuel family_with_children us
10
Pros:

Everything !!!

Cons:

No complaints

2025-12-03 via Nuitee
T
terrell family_with_children us
10
2025-08-26 via Nuitee
T
terrell family_with_children us
10
2025-08-26 via Nuitee
C
Chaka family_with_children us
8
2025-08-09 via Nuitee
T
Tekela couple us
8
Pros:

Every thing was kool

Cons:

The doors were hard to open

2025-07-21 via Nuitee
R
Roshandra family
10
Pros:

They cut off the water on the last day and the garbage disposal didn’t work, but the hotel room was nicely remodeled and it was very clean. The lady at the front desk was professional and proficient. We will definitely use the hotel again.

2025-07-16 via Nuitee
A
Alicia
2
Pros:

From the moment we arrived to the hotel the service was bad Debbie at the first desk was all but pleasant our room didn’t have ac or internet then the pool was dirty and the breakfast was gone by 8am we weren’t giving any towels or was our room serviced while we were there. I would not recommend this place to anymore until renovations are complete.

2025-06-23 via Nuitee
D
David
8
Pros:

We enjoyed staying at Towneplace due to location and suite option, and price.

2025-06-13 via Nuitee
M
Michelle family_with_children
6
Pros:

The rooms were nice and clean, the pool area isn’t great and the pool is dirty. The breakfast election is not that great..

2025-06-13 via Nuitee
T
Tammy
4
Pros:

This pictures are very misleading. The pictures look like there is a separate sitting room. The pull out couch is right in front of the bed and barely extends all the way out without hitting the bed. Leaving no room in between. It was a tiny room, dirty and very dated. Breakfast was ok. Pool was full of leaves and the hot tub wasn’t working. Pillows were a joke. We wont stay here again. They shouldn’t call these suites. This is not a Marriott worthy property.

2025-06-02 via Nuitee
T
Taylor
10
Pros:

It was a great experience. 10/10 would recommend this hotel to anyone.

2025-06-01 via Nuitee
S
Shantell partner
4
Pros:

My room was extremely dirty. The dishwasher had sewage water in it, and it stunk really bad. There was leftover throw up from a previous guest on the sink. I feel like it was false advertising. I was excited to use the pool and Jacuzzi, but the pool was dirty and the Jacuzzi didn’t work.

2025-05-25 via Nuitee
M
Michaela
10
Absolutely wonderful
Pros:

Aldo and rachel were amazing. So helpful and so nice. Ill definitely be staying at this hotel every time i go to Jacksonville.

2025-05-17 via Nuitee
A
Antoine
4
Pros:

Furniture was aged, carpet could be replaced cause it’s make the room look and feel dirty. Other then that the bathroom made up for the look and feel of the room in general. The pool and spa look as if there’s no maintenance up keep and the spa was not working the temperature was cold as the pool. I wouldn’t recommend staying here it’s over price for your comfort.

2025-05-11 via Nuitee