Candlewood Suites Knoxville Airport-Alcoa by IHG

Hotels
•
Candlewood Suites
8.3 (224 reviews)
176 Cusick Road , Alcoa , us

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Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Cons:
Cleanliness issues
Lack of breakfast
Maintenance problems

Categories

Cleanliness
7.55
Multiple comments about cleanliness issues, including hair in the shower and dirty room conditions.
Service
9.55
Staff was mentioned positively multiple times, indicating good service.
Location
9.05
Proximity to the airport and restaurants highlighted positively.
Room Quality
7.55
Several rooms had maintenance issues and cleanliness concerns.
Amenities
8.05
Amenities were functional but had issues that needed addressing, like the dishwasher and microwave.
Value for Money
9.05
Overall value perceived as good despite some issues with the rooms.
Food and Beverage
7.05
No breakfast service was mentioned, leading to a lower score.
Overall Experience
8.55
Guests expressed a willingness to return, indicating a generally positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:19

Property Description

Convenient Location near University of Tennessee
Situated just a short 15-minute drive from the University of Tennessee, the Candlewood Suites Knoxville in Alcoa offers a prime location for visitors.

Comfortable Accommodations with Kitchenette Facilities
Enjoy the convenience of kitchenette facilities in every studio and suite, complete with a stove, refrigerator, and coffee amenities. Relax and unwind with satellite TV and a DVD player in each spacious accommodation.

Relaxing Amenities and Services
Take advantage of the outdoor pool, free laundry facilities, and barbecue area available on-site. With a free shuttle service to McGhee Tyson International Airport, your stay at Knoxville Airport-Alcoa Candlewood Suites is sure to be stress-free.

Book your stay now for a comfortable and convenient experience at Candlewood Suites Knoxville in Alcoa.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 224 reviews
Cleanliness: 7.55
Service: 9.55
Location: 9.05
Room Quality: 7.55
Amenities: 8.05
Value for Money: 9.05
Food and Beverage: 7.05
Overall Experience: 8.55
H
Hooker • family_with_children • us
2
Cons:

The animals in the room across the hall tha barked all night.didnt sleep well so we left at 3am and drove straight to cocoa cocoa Beach florida

2026-01-30 • via Nuitee
T
Terry • couple • us
10
Would definitely stay there again
Pros:

Location, cleanliness, comfort

Cons:

Nothing

2026-01-28 • via Nuitee
S
Shana • family_with_children • us
8
2026-01-19 • via Nuitee
J
john • solo_traveller • us
10
2026-01-19 • via Nuitee
C
Carla • couple • us
10
Very comfortable surroundings.
Pros:

The staff was very friendly! I liked the fact of a full fridge and the size of room and size of bathrooom.

2026-01-15 • via Nuitee
S
Sharon • solo_traveller • us
10
Comfortable.
Pros:

The staff.

Cons:

Nothing

2026-01-12 • via Nuitee
T
Tina • couple • us
10
Beds great easy to find wonderful staff
Pros:

Clean close to airport

Cons:

Hair in shower

2025-12-31 • via Nuitee
N
Nicole • couple • us
10
2025-12-31 • via Nuitee
J
Judy • extended_group • us
9
We stayed only one night, but declared to stay there again if ever in the Knoxville area.
Pros:

Loved being across from Bojangles!

Cons:

Didn't like the high beds, but all hotels are like this now. Very hard for a senior citizen or someone with a handicap to get into the bed.

2025-12-22 • via Nuitee
C
Catherine • couple • us
10
Thank you Tracy and staff for making our stay wonderful. We appreciate your amazing services. We will definitely comebac
Pros:

Quiet, clean and awesome staffs.

Cons:

N/a

2025-12-07 • via Nuitee
R
ray • family_with_children • us
7
2025-12-06 • via Nuitee
J
Jennifer • extended_group • us
10
Family trip for a wedding. Tracy the manager was extremely accommodating to our needs! She and the other staff were cour
Pros:

Close to airport, clean, gym, business office available and service staff.

Cons:

The shower had a large, patched hole that seemed like it might become a hazard. We made staff aware of it.

2025-12-04 • via Nuitee
K
Kassidy • solo_traveller • us
6
2025-11-14 • via Nuitee
K
Kevin • couple • us
9
2025-10-16 • via Nuitee
M
Mary • couple • us
7
2025-10-13 • via Nuitee
J
Jessica • family
8
Pros:

The room was clean and comfortable but the kitchen drawers were broken. The property has seen better days but it’s definitely worth the price.

2025-10-12 • via Nuitee
S
Sheila • family_with_children • us
9
2025-10-11 • via Nuitee
D
Dana
10
Pros:

Room was extremely clean & comfortable. My second time there & will stay again in the future.

2025-10-09 • via Nuitee
A
Anthony
4
Pros:

Extremely slow and unprofessional check-in by the staff. Room smelled like smoke. Shower not clean.

2025-10-03 • via Nuitee
S
SCOTT
8
Pros:

Hotel staff was polite...room okay...parking was not good , due to bike week , lots of trailers! With no roo for them. Bathtub was broke on floor, duct taped over....

2025-10-02 • via Nuitee