Candlewood Suites Knoxville Airport-Alcoa by IHG

Hotels
•
Candlewood Suites
8.3 (260 reviews)
176 Cusick Road , Alcoa , us
+1 865-233-4411

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Cons:
Cleanliness issues
Lack of breakfast
Maintenance problems

Categories

Cleanliness
7.55
Multiple comments about cleanliness issues, including hair in the shower and dirty room conditions.
Service
9.55
Staff was mentioned positively multiple times, indicating good service.
Location
9.05
Proximity to the airport and restaurants highlighted positively.
Room Quality
7.55
Several rooms had maintenance issues and cleanliness concerns.
Amenities
8.05
Amenities were functional but had issues that needed addressing, like the dishwasher and microwave.
Value for Money
9.05
Overall value perceived as good despite some issues with the rooms.
Food and Beverage
7.05
No breakfast service was mentioned, leading to a lower score.
Overall Experience
8.55
Guests expressed a willingness to return, indicating a generally positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:19

Property Description

Convenient Location near University of Tennessee
Situated just a short 15-minute drive from the University of Tennessee, the Candlewood Suites Knoxville in Alcoa offers a prime location for visitors.

Comfortable Accommodations with Kitchenette Facilities
Enjoy the convenience of kitchenette facilities in every studio and suite, complete with a stove, refrigerator, and coffee amenities. Relax and unwind with satellite TV and a DVD player in each spacious accommodation.

Relaxing Amenities and Services
Take advantage of the outdoor pool, free laundry facilities, and barbecue area available on-site. With a free shuttle service to McGhee Tyson International Airport, your stay at Knoxville Airport-Alcoa Candlewood Suites is sure to be stress-free.

Book your stay now for a comfortable and convenient experience at Candlewood Suites Knoxville in Alcoa.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.3
Based on 260 reviews
Cleanliness: 7.55
Service: 9.55
Location: 9.05
Room Quality: 7.55
Amenities: 8.05
Value for Money: 9.05
Food and Beverage: 7.05
Overall Experience: 8.55
D
Diane • solo_traveller • us
1
Cons:

The first room 3rd floor got off the elevator and the smell of cat urine and animal almost made me vomit. Got into the room and thought it might be ok because it smelled more like a room deodorizer than the actual stink of animals in their excrement. But after 10 minutes in the room, I couldn’t take it. It was disgusting and I knew everything I brought into the room would also smell. The front desk woman Amanda was wonderful. She switched me to a room on the first floor. That room was across from a stairwell that stairwell door smashed every five minutes all night, long opening and closing, the walls were paperthin. The people in the room beside me stayed up yelling till until 1am. I had an early flight and perhaps slept for 1 hour. I brought a bathing suit because I knew they had what looked in the pictures like a nice outdoor pool. There was one chair by the pool and the pool was so cloudy and green and swampy looking. You couldn’t see down to the second step where you would get in. So that didn’t happen either. I wore my white socks and never took them on my feet in the room and the next morning when I change them, the bottoms were brown. I asked for the airport shuttle to pick me up at 5:15 at 5:20 the girl from the front desk was placing a call to the best Weston, which is where the drive was they share a van I got picked up at 5:25. The shuttle when I arrived back and needed to go back to the hotel was efficient and fast.

2026-08-04 • via Nuitee
N
Nicholas • couple • us
8
Cheap and will do the trick.
Pros:

It was nice and clean looking.

Cons:

The room smelled of cigarette smoke.

2026-08-02 • via Nuitee
S
Sarah • couple • us
8
Nice Clean Friendly Accommodating staff
Pros:

It was clean. Quiet. Staff was nice and very helpful.

Cons:

N/A I was only there 1 night for a baseball tournament and we weren’t at the hotel but to sleep.

2026-07-17 • via Nuitee
H
Heather • solo_traveller • us
8
2026-07-12 • via Nuitee
O
Odis • solo_traveller • us
5
2026-07-06 • via Nuitee
D
Dale • couple • us
10
Great
Pros:

People was great atmosphere was great room was cozy

2026-06-29 • via Nuitee
R
Roberts • couple • us
10
2026-06-21 • via Nuitee
R
Ryan • couple • us
4
Plenty of hotels in the area would choose somewhere else next time.
Pros:

In a good location to be able to travel. Free laundry room. Overall decent location.

Cons:

The room had a really bad smell, the shower had mold around the edge and the bottom had a bad patch job. Air conditioner did not work great and the ice maker didn’t work.

2026-06-07 • via Nuitee
S
Stephanie • couple • us
2
quick and disappointing and way too expensive
Pros:

Location was close to the airport.

Cons:

The quality of the room was very poor. Things had been taken off the walls, paint was missing, a queen bed was where a king used to be (I paid for a king) and only one side had a night stand. There were no modern USB ports for charging, the bathroom had a slippery film on the floor and the room smelled bad.

2026-06-03 • via Nuitee
M
Madonna • couple • us
3
Ladonna was nice but would not recommend. There are cheaper place
Pros:

Ladonna was amazing so helpful she was there Friday and Monday.

Cons:

Pillow cases and kitchen towel was stained. Stove eyes did not work. No smart tvs. I was woken up Saturday and Sunday night from people above me partying. I called main office after midnight and receptionist was rude.
You had to chase down housekeeping just to get them to take out the trash

2026-05-26 • via Nuitee
L
Lisa • extended_group • us
9
Perfect
Pros:

The room was very comfortable. The staff was extra friendly. Plus they had airport 24 hrs shuttle

Cons:

No breakfast

2026-05-23 • via Nuitee
M
Maryann • solo_traveller • us
8
Comfortable place to stay near the airport.
Pros:

Location excellent and easy access for shuttle to airport. Room outfitted with kitchen, and very nice bed.

Cons:

The cleanliness was not outstanding as other IHG hotels where I've stayed in the past.

2026-05-21 • via Nuitee
S
Steven • solo_traveller • us
7
Pros:

Shuttles availability

Cons:

Carpet was not clean, bathroom was not clean, bad reception on TV.

2026-05-19 • via Nuitee
S
Shafer • solo_traveller • us
7
Good experience, will go again!
2026-05-19 • via Nuitee
M
Marty • solo_traveller • us
10
2026-05-12 • via Nuitee
K
Kelly • couple • us
10
Staff was polite and courteous
Pros:

Clean rooms and friendly staff

Cons:

Nothing

2026-05-11 • via Nuitee
G
Gaines • couple • us
3
Pros:

There was no breakfast

Cons:

No breakfast. The elevation did not work and he put us on the 3rd floor and I am handicapped the girl in the morning acted like sorry

2026-05-09 • via Nuitee
C
Clarissa • couple • us
1
It was horrible and I would never stay there again. I would pay 300.00 a night before I stayed there again.
Pros:

Nothing

Cons:

It was dirty, when we arrived there was no desk clerk working, there was a sign saying they had gone to take someone to the airport. When we woke up the next morning there were roaches crawling around in the room. On the floor, walls and ceiling.

2026-05-03 • via Nuitee
R
Roberts • family_with_children • us
4
Pros:

Location did not offer breakfast.

Cons:

Looks like there is long term guests staying/living in the hotel. Dogs and people hanging around outside.

2026-04-28 • via Nuitee
D
David • couple • us
3
Never again.
Pros:

The location was convenient for our late arrival to Knoxville airport.

Cons:

The room was very old and wore out looking. Also not very clean. Very uncomfortable bed and especially terrible pillows.

2026-04-26 • via Nuitee