Hilton Garden Inn Clarksville

Hotels
Hilton Garden Inn
8.4 (350 reviews)
290 Alfred Thun Road , Clarksville , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great indoor pool
Nice lobby
Cons:
Cleanliness issues
Poor customer service
Maintenance problems

Categories

Cleanliness
6.2
Multiple reviews mention mold, mildew, and poor hygiene standards.
Service
8.7
Reviews indicate poor responsiveness and lack of assistance from hotel staff.
Location
10
Not specifically mentioned, assumed standard quality for this hotel tier.
Room Quality
7.2
Reviews highlight old, dilapidated rooms with maintenance issues.
Amenities
9.2
Positive feedback on the indoor pool; however, some amenities were lacking.
Value for Money
8.7
Guests express dissatisfaction with the condition of the hotel given its brand.
Food and Beverage
10
Not specifically mentioned, assumed standard quality for this hotel tier.
Overall Experience
7.2
General feelings of disappointment across multiple dimensions of the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:07

Property Description

Luxurious Accommodations
Experience luxury at its finest at the Hilton Garden Inn Clarksville with modern rooms featuring a 32-inch flat-screen TV, free Wi-Fi, a seating area, microwave, and refrigerator for your comfort and convenience.

Relaxation and Recreation
Unwind in the indoor pool or whirlpool, stay active in the on-site gym, or take care of business at the 24-hour business center. Whether you're looking to relax or stay productive, this hotel has you covered.

Culinary Delights
Indulge in a culinary journey at the Great American Grill, offering a delectable mix of Cajun and traditional American cuisine. Don't forget to visit the Pavilion Lounge for a refreshing drink after a long day of exploring Clarksville.

Book your stay at the Hilton Garden Inn Clarksville now and elevate your travel experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Fri, Jun 26, 2026 until Wed, Sep 30, 2026
Hot tub/jacuzzi is closed from 2026-09-30 until 2026-06-26
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BNA

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 350 reviews
Cleanliness: 6.2
Service: 8.7
Location: 10
Room Quality: 7.2
Amenities: 9.2
Value for Money: 8.7
Food and Beverage: 10
Overall Experience: 7.2
D
Doug couple us
3
Not happy with the stay and will not ever book Hilton again.
Pros:

Staff and Bartender were Excellent but no pool and everything was being worked on.

Cons:

Pool was not in working order and that was the main reason we reserved the room.

2026-08-21 via Nuitee
K
Katherine couple us
10
It was perfect !
Pros:

Location was easy to access.
Cleanliness.

2026-08-06 via Nuitee
J
Japhet couple us
5
2026-07-25 via Nuitee
C
Carlos couple us
9
2026-07-23 via Nuitee
L
LoralH Couples Apopka, Florida
6
Undergoing Remodel
Pros:

This inn is undergoing complete remodeling, so ask for a completed room. It's easy to get to- located off I 24 exit 4- and there are a lot of restaurants very close. There's adequate parking, even with the construction trailers. Some of their amenities are closed, so ask. The hotel is clean and the staff are pleasant. The remodeled rooms are good size with lots of storage. The a/c is NOT controlled on the wall & is aggravatingly slow to respond. Although there are many lights, they are all very dim; certainly not good for reading. Also, if you specifically want your room in a certain area of the hotel, call the hotel. We actually had to downgrade our room type to be towards the end of the floor. However, it did seem quiet everywhere.

2026-07-22 via Tripadvisor
R
Ron extended_group us
5
Find somewhere else if you can
Pros:

Not much

Cons:

Pillows are horrible.

I made reservations for us and another couple. Upon check in we both provided our credit cards but the lady had a very difficult time with this and ended up charging both rooms to my card and then blamed it on us.

Breakfast was not good, especially for the money. Waitress would not supply a larger glass for milk or juice without "charging more for it". So 15 trips to the buffet with small glasses to get enough to drink. Ridiculous

2026-07-19 via Nuitee
C
cowboys7282 Couples
10
Very nice stay
Pros:

Very nice and clean Hotel. We have never stayed in Clarksville and we would recommend this hotel for any travers. The location is quit. The room was very clean and comfortable. The hotel offers a restaurant and bar that was large and clean. The employees were very nice and friendly also. Would recommend.

2026-07-18 via Tripadvisor
E
Eduardo couple us
10
2026-07-13 via Nuitee
J
JEREMY family_with_children us
10
2026-07-03 via Nuitee
J
Jeffrey solo_traveller us
8
Great
Pros:

Clean comfortable great staff

Cons:

Too far from fort Campbell

2026-06-25 via Nuitee
C
Carolyn family_with_children us
6
Facility undergoing remodeling.. reduced parking….
Pros:

Stayed three nights and received no points!!!
Sorry way to do business

Cons:

After spending what I spent for three nights least I could have would be points !!!
And to top it off … used none of the $50 incidental addition to my bill… charged anyway!!!!
Crooked

2026-06-22 via Nuitee
V
Vallery family_with_children us
10
Good
Pros:

The location was great and rooms were clean , everything up to date . A little frustrating to get wifi

2026-06-18 via Nuitee
C
Charmelle family_with_children us
8
Pros:

The location was great. It was only 10 minutes from my family, and right by the highway and restaurants.

Cons:

I called the day before my arrival to request early check in and the lady told me everything she couldn't do. I had to call the 1 800 number to speak with someone in reservation that helped me with the early check in and notated the reservation account. After speaking with the representative, we found that I have a Hilton Members account. However the supposedly manager did not discover that because she was too busy being rude, since she thought I was a basic customer that booked online.

2026-06-16 via Nuitee
G
Grenvik couple us
10
2026-06-09 via Nuitee
U
U2674LFwilliamm Couples
10
Great Food and Service
Pros:

We arrived in the evening and didn't want to go out to eat so we decided to try eating on site. First off, our server (Samantha) was absolutely delightful and very attentive. I had the Brisket Stuffed Grilled Cheese and it was without a doubt - fantastic. The chef's name was Steven and he really knocked it out of the park with this one.

2026-06-08 via Tripadvisor
P
Pattersj1 Business Chattanooga, Tennessee
4
Under Construction...
Pros:

I recently stayed at this hotel and was frustrated by the overall experience. The property is currently undergoing renovations, and it severely impacted the quality of my stay from the moment I arrived.

Construction storage and work vehicles are currently taking up the vast majority of the main parking lot. If you plan on arriving later in the evening, be warned: there may be absolutely nowhere to park on the property, and you might be forced to park your car in a sketchy gravel lot next door.

The room itself left a lot to be desired. It was incredibly dark —even with every single lamp turned on, it was hard to see properly. Beyond the poor lighting, several basic amenities were missing or broken:

- No Coffee: The coffee maker in my room was completely non-functional. When I went down to the lobby hoping to grab a cup there instead, the coffee station was entirely empty.

- Useless TV: The television in the room didn't have cable, nor did it have the ability to connect to any streaming services or Wi-Fi, making it essentially a large paperweight.

I understand that hotels need to update their properties, but they shouldn't compromise basic guest comfort and amenities in the process. Until the construction is finished and management fixes these fundamental issues, I highly recommend looking elsewhere for your stay.

2026-05-08 via Tripadvisor
I
Ida couple us
2
2026-05-05 via Nuitee
W
Wille solo_traveller us
5
I won’t stay at a Hilton again. Charging 75.00 for a dog is ridiculous!
Pros:

The location was good.

Cons:

The grounds were a mess. I have a dog (that I had to pay 75.00 for)and we walked outside and it was a mess.

2026-04-23 via Nuitee
couple us
7
2026-04-20 via Nuitee
J
Jasmin solo_traveller us
10
2026-04-15 via Nuitee