Hilton Garden Inn Clarksville

Hotels
•
Hilton Garden Inn
8.4 (322 reviews)
290 Alfred Thun Road , Clarksville , us

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Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great indoor pool
Nice lobby
Cons:
Cleanliness issues
Poor customer service
Maintenance problems

Categories

Cleanliness
6.2
Multiple reviews mention mold, mildew, and poor hygiene standards.
Service
8.7
Reviews indicate poor responsiveness and lack of assistance from hotel staff.
Location
10
Not specifically mentioned, assumed standard quality for this hotel tier.
Room Quality
7.2
Reviews highlight old, dilapidated rooms with maintenance issues.
Amenities
9.2
Positive feedback on the indoor pool; however, some amenities were lacking.
Value for Money
8.7
Guests express dissatisfaction with the condition of the hotel given its brand.
Food and Beverage
10
Not specifically mentioned, assumed standard quality for this hotel tier.
Overall Experience
7.2
General feelings of disappointment across multiple dimensions of the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:07

Property Description

Luxurious Accommodations
Experience luxury at its finest at the Hilton Garden Inn Clarksville with modern rooms featuring a 32-inch flat-screen TV, free Wi-Fi, a seating area, microwave, and refrigerator for your comfort and convenience.

Relaxation and Recreation
Unwind in the indoor pool or whirlpool, stay active in the on-site gym, or take care of business at the 24-hour business center. Whether you're looking to relax or stay productive, this hotel has you covered.

Culinary Delights
Indulge in a culinary journey at the Great American Grill, offering a delectable mix of Cajun and traditional American cuisine. Don't forget to visit the Pavilion Lounge for a refreshing drink after a long day of exploring Clarksville.

Book your stay at the Hilton Garden Inn Clarksville now and elevate your travel experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BNA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 322 reviews
Cleanliness: 6.2
Service: 8.7
Location: 10
Room Quality: 7.2
Amenities: 9.2
Value for Money: 8.7
Food and Beverage: 10
Overall Experience: 7.2
J
Jasmin • solo_traveller • us
10
2026-04-15 • via Nuitee
C
Cheryl • family_with_children • us
8
Enjoyable
Pros:

I did not expect to pay for breakfast, nice touch to be catered. The facility was nice.

Cons:

Was expecting the room to be be cleaned, but when she staff told that they clean every other day, it was ok since she brought up fresh washcloths and towels and emptyed the cans.

2026-04-09 • via Nuitee
L
lucas • extended_group • us
3
2026-03-30 • via Nuitee
A
Angela • family_with_children • us
10
2026-03-28 • via Nuitee
B
Bambi • family_with_children • us
9
2026-03-19 • via Nuitee
E
Elizabeth • couple • us
4
Not great
Pros:

Location

Cons:

No coffee, no breakfast, and rude morning staff. The bathroom needs ceiling work. Toilet is at height for a kindergartener.

2026-03-02 • via Nuitee
M
Melanie • extended_group • us
5
2026-02-22 • via Nuitee
J
James • couple • us
7
2026-02-22 • via Nuitee
L
La'Porschia • family_with_children • us
6
It was just okay
Pros:

Didn't get breakfast, but the location was fine.

Cons:

I had to wait to check in because the people behind the desk was too busy playing on their phone & showing each other pictures/videos. Then someone else was just sitting around in the back. They pretty much ignore me until I clear my throat.

2026-01-19 • via Nuitee
M
Monique • couple • us
8
2026-01-19 • via Nuitee
C
Cynthia • family_with_children • us
10
2026-01-16 • via Nuitee
B
Beard • couple • us
1
Pros:

Nothing.

Cons:

The whirlpool was broken which is the only reason I booked this hotel and then the floor I was on smelled really bad.

2026-01-01 • via Nuitee
O
Olha • family_with_children • us
8
Best indoor pool
Pros:

We stay in this hotel during winter because it has the warmest heated pool. Lobby is very nice as well.

Cons:

This hotel is in bad need of renovation. It’s in an embarrassing shape for a Hilton.

2025-12-03 • via Nuitee
S
Sharon • family_with_children • us
6
2025-11-08 • via Nuitee
O
O198OAtylerw • Business
2
Disgusting
Pros:

This hotel was disgusting from the moment I walked in. There was mold growing on the shower walls around the counters, and the desk, carpet smelled like mildew and rot, and the entire room reeked of mold. It was honestly hard to breathe inside.

I don’t know how this place is allowed to operate in these conditions — it’s completely unacceptable and a serious health concern. Clearly, the staff or management doesn’t care about basic cleanliness or guest safety. Do not stay here unless you want to risk getting sick or losing your money.

2025-10-23 • via Tripadvisor
O
Osuchatravelagent • Business
2
Horrible DON'T GO
Pros:

Stay at your own risk. Went with a group and had 5-10 rooms at the hotel. EVERYONE had issues. Some rooms had no towels and some had wet towels folded as if clean and when asking the front desk they had no clean towels to offer even the rooms that had none. One group was locked out of there room for 1.5 hours with no help from the one person at the desk when the lock was broken as he had no idea how to get them in the room and did nothing for over an hour. One person was even told there was no maintenance avaialbe unitl the next day to get them back in the room which contained their luggage, car keys, and epi pens. This was 10:30 at night with kids in the hall that needed to go to bed. Not to mention the rooms smell musty and moldy and have visible mold in the bathrooms. You also might have to borrow a hair dryer from another room as they don't all have them and certainly the desk has no extra. Hilton shoudl be ashamed to have their name on this hotel.

2025-10-12 • via Tripadvisor
O
O8047JXpamh • Business
2
Poor customer service. Poor maintenance. Poor housekeeping.
Pros:

I had a poor experience here. We had high school girls being locked out of their room in their swim suits due to malfunctioning lock. The one staff member in the hotel was not at all apologetic nor was he helpful until forced. He said there was no maintenance man on site and there was no manager. Eventually he called someone and they talked him through getting the door open. This took well over an hour because he said he felt threatened and this 5’ 2” female was acting aggressively toward a 6’3” male. He also made accusations about us being racist toward him-never mind we had a black female staying with us. It was a very frustrating experience. The following morning our neighbor had to borrow our hair dryer because their room didn’t have one. I had to go downstairs to try and get towels for the shower because we didn’t have any. No one was at the desk. There was a sign saying they were helping another customer. I finally got towels from another neighbor. This was our experience. With the exception of a very nice and friendly bar person, we had a very poor experience. We are in Clarksville frequently and need several rooms but we won’t choose this place again.

2025-10-12 • via Tripadvisor
C
Cory
10
Pros:

Clean room

2025-10-10 • via Nuitee
B
Beth
8
Pros:

I had a nice stay, clean and comfortable. Only issue was I booked this place because it had a pool and hot tub - but the hot tub was drained/not working.

2025-10-07 • via Nuitee
W
William • extended_group • us
2
2025-10-06 • via Nuitee