Hilton Garden Inn Clarksville

Hotels
•
Hilton Garden Inn
5.9 (174 reviews)
290 Alfred Thun Road , Clarksville , US
+1 931-647-1096

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean, newly updated rooms reported
Friendly/pleasant staff and excellent bartender mentioned
Convenient location near highway and restaurants
Adequate parking reported in some reviews
Onsite restaurant and bar described as large and clean
Cons:
Ongoing remodeling causing dust, hallway/flooring disruption
Pool closed/not in working order
Breakfast not complimentary and seen as expensive/poor value
Billing issues: incidental charges applied, missing loyalty points, double charges reported
Noise from busy road next to hotel
Pillows and some room comfort items criticized
No beer permit in bar/dining room mentioned

Categories

Cleanliness
6.3
Mixed reports: several guests called rooms and hotel 'clean' and newly updated, but multiple mentions of dust (around elevator) and drywall dust from remodeling that irritated guests.
Service
7.2
Generally positive staff interactions noted ('pleasant', 'excellent' bartender, friendly employees) but a few complaints about rudeness at check-in and billing errors that lowered some impressions.
Location
7.4
Location considered convenient (near I-24, restaurants, easy access, close to family/points of interest) but several guests noted traffic noise from a busy road nearby.
Room Quality
5.6
Remodeled rooms described as newly updated and good size, but issues reported with slow-to-respond A/C, dim lighting, torn hallway flooring during renovation and at least one guest noted poor pillows.
Amenities
4.8
Multiple amenities affected by remodeling: pool closed/unavailable, some amenities/parking reduced, and one mention of no beer permit in bar/dining area.
Value for Money
4.5
Value concerns raised: breakfast not complimentary and expensive (example: $20 omelette), unexpected incidental charges, missing loyalty points and billing mistakes reported.
Food and Beverage
5
Onsite restaurant and bar noted as large and clean, but complaints about breakfast quality/price and beverage charge practices; one review mentioned no beer permit.
Overall Experience
6.4
Mixed overall: many guests praised cleanliness, staff and location, but renovations, closed amenities (pool), dust and billing/charge issues produced notable dissatisfaction for some.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Luxurious Accommodations
Experience luxury at its finest at the Hilton Garden Inn Clarksville with modern rooms featuring a 32-inch flat-screen TV, free Wi-Fi, a seating area, microwave, and refrigerator for your comfort and convenience.

Relaxation and Recreation
Unwind in the indoor pool or whirlpool, stay active in the on-site gym, or take care of business at the 24-hour business center. Whether you're looking to relax or stay productive, this hotel has you covered.

Culinary Delights
Indulge in a culinary journey at the Great American Grill, offering a delectable mix of Cajun and traditional American cuisine. Don't forget to visit the Pavilion Lounge for a refreshing drink after a long day of exploring Clarksville.

Book your stay at the Hilton Garden Inn Clarksville now and elevate your travel experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Fri, Jun 26, 2026 until Wed, Sep 30, 2026
Hot tub/jacuzzi is closed from 2026-09-30 until 2026-06-26
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BNA

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

5.9
Based on 174 reviews
Cleanliness: 6.3
Service: 7.2
Location: 7.4
Room Quality: 5.6
Amenities: 4.8
Value for Money: 4.5
Food and Beverage: 5
Overall Experience: 6.4
D
David • extended_group • us
5
Pros:

Facility was under construction
And no beer permit in the bar/dining room

2026-10-31 • via Nuitee
J
john • couple • us
3
Cons:

Due to their remodeling, you would have to go off-site for a pool and the smell of dry-wall dust was an irritant. did not know this before booking

2026-10-19 • via Nuitee
L
Linda • family_with_children • us
9
Awesome
Pros:

I did not eat at all because I was busy with other stuff

Cons:

It was dusty around the elevator

2026-10-08 • via Nuitee
A
Amy • couple • us
8
Nice place, well lite up. Would stay again.
Pros:

It was clean and the room was newly updated

Cons:

Loud cars racing up and down the road next to hotel. Obviously not their fault but just beware there is a busy road. They were renovating so flooring was tore up in hallway etc. but no big deal. You don’t get free complimentary breakfast. It was $20 for an omelette. So we opted to go next door to Cracker Barrel.

2026-08-31 • via Nuitee
D
Doug • couple • us
3
Not happy with the stay and will not ever book Hilton again.
Pros:

Staff and Bartender were Excellent but no pool and everything was being worked on.

Cons:

Pool was not in working order and that was the main reason we reserved the room.

2026-08-21 • via Nuitee
K
Katherine • couple • us
10
It was perfect !
Pros:

Location was easy to access.
Cleanliness.

2026-08-06 • via Nuitee
J
Japhet • couple • us
5
2026-07-25 • via Nuitee
C
Carlos • couple • us
9
2026-07-23 • via Nuitee
L
LoralH • Couples • Apopka, Florida
6
Undergoing Remodel
Pros:

This inn is undergoing complete remodeling, so ask for a completed room. It's easy to get to- located off I 24 exit 4- and there are a lot of restaurants very close. There's adequate parking, even with the construction trailers. Some of their amenities are closed, so ask. The hotel is clean and the staff are pleasant. The remodeled rooms are good size with lots of storage. The a/c is NOT controlled on the wall & is aggravatingly slow to respond. Although there are many lights, they are all very dim; certainly not good for reading. Also, if you specifically want your room in a certain area of the hotel, call the hotel. We actually had to downgrade our room type to be towards the end of the floor. However, it did seem quiet everywhere.

2026-07-22 • via Tripadvisor
R
Ron • extended_group • us
5
Find somewhere else if you can
Pros:

Not much

Cons:

Pillows are horrible.

I made reservations for us and another couple. Upon check in we both provided our credit cards but the lady had a very difficult time with this and ended up charging both rooms to my card and then blamed it on us.

Breakfast was not good, especially for the money. Waitress would not supply a larger glass for milk or juice without "charging more for it". So 15 trips to the buffet with small glasses to get enough to drink. Ridiculous

2026-07-19 • via Nuitee
C
cowboys7282 • Couples
10
Very nice stay
Pros:

Very nice and clean Hotel. We have never stayed in Clarksville and we would recommend this hotel for any travers. The location is quit. The room was very clean and comfortable. The hotel offers a restaurant and bar that was large and clean. The employees were very nice and friendly also. Would recommend.

2026-07-18 • via Tripadvisor
E
Eduardo • couple • us
10
2026-07-13 • via Nuitee
J
JEREMY • family_with_children • us
10
2026-07-03 • via Nuitee
J
Jeffrey • solo_traveller • us
8
Great
Pros:

Clean comfortable great staff

Cons:

Too far from fort Campbell

2026-06-25 • via Nuitee
C
Carolyn • family_with_children • us
6
Facility undergoing remodeling.. reduced parking….
Pros:

Stayed three nights and received no points!!!
Sorry way to do business

Cons:

After spending what I spent for three nights least I could have would be points !!!
And to top it off … used none of the $50 incidental addition to my bill… charged anyway!!!!
Crooked

2026-06-22 • via Nuitee
V
Vallery • family_with_children • us
10
Good
Pros:

The location was great and rooms were clean , everything up to date . A little frustrating to get wifi

2026-06-18 • via Nuitee
C
Charmelle • family_with_children • us
8
Pros:

The location was great. It was only 10 minutes from my family, and right by the highway and restaurants.

Cons:

I called the day before my arrival to request early check in and the lady told me everything she couldn't do. I had to call the 1 800 number to speak with someone in reservation that helped me with the early check in and notated the reservation account. After speaking with the representative, we found that I have a Hilton Members account. However the supposedly manager did not discover that because she was too busy being rude, since she thought I was a basic customer that booked online.

2026-06-16 • via Nuitee
G
Grenvik • couple • us
10
2026-06-09 • via Nuitee
U
U2674LFwilliamm • Couples
10
Great Food and Service
Pros:

We arrived in the evening and didn't want to go out to eat so we decided to try eating on site. First off, our server (Samantha) was absolutely delightful and very attentive. I had the Brisket Stuffed Grilled Cheese and it was without a doubt - fantastic. The chef's name was Steven and he really knocked it out of the park with this one.

2026-06-08 • via Tripadvisor
P
Pattersj1 • Business • Chattanooga, Tennessee
4
Under Construction...
Pros:

I recently stayed at this hotel and was frustrated by the overall experience. The property is currently undergoing renovations, and it severely impacted the quality of my stay from the moment I arrived.

Construction storage and work vehicles are currently taking up the vast majority of the main parking lot. If you plan on arriving later in the evening, be warned: there may be absolutely nowhere to park on the property, and you might be forced to park your car in a sketchy gravel lot next door.

The room itself left a lot to be desired. It was incredibly dark —even with every single lamp turned on, it was hard to see properly. Beyond the poor lighting, several basic amenities were missing or broken:

- No Coffee: The coffee maker in my room was completely non-functional. When I went down to the lobby hoping to grab a cup there instead, the coffee station was entirely empty.

- Useless TV: The television in the room didn't have cable, nor did it have the ability to connect to any streaming services or Wi-Fi, making it essentially a large paperweight.

I understand that hotels need to update their properties, but they shouldn't compromise basic guest comfort and amenities in the process. Until the construction is finished and management fixes these fundamental issues, I highly recommend looking elsewhere for your stay.

2026-05-08 • via Tripadvisor