Gran Hotel Diligencias

Hotels
8.6 (1951 reviews)
1115 Independence Avenue, Zona Centro , Veracruz , mx

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Issues with cleanliness
Old facilities
Uncomfortable beds

Categories

Cleanliness
7.74
There were mentions of cockroaches in the room, impacting the cleanliness perception.
Service
9.21
The staff was described as very nice and attentive, providing good service overall.
Location
9.75
The hotel is excellently located in the historic center, making access to local attractions easy.
Room Quality
8.2
Comments referenced issues like uncomfortable beds and old facilities, reducing the overall quality perception.
Amenities
8.23
The amenities such as the shower and old elevators received negative mentions.
Value for Money
8.69
Some reviews indicated that the pricing was good for the quality received, despite a few issues.
Food and Beverage
8.24
The breakfast options weren't described in detail but were mentioned to have room for improvement.
Overall Experience
8.71
Despite the challenges, the overall sentiment towards the stay was positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:13

Property Description

Historic District Location
Nestled in the heart of Veracruz's Historic District, Gran Hotel Diligencias offers a charming retreat just a short stroll away from the Gulf of Mexico coast.

Luxurious Amenities
Indulge in relaxation with an outdoor pool, massage center, 24-hour gym, and sauna available on-site. The cozy rooms feature cable TV, free Wi-Fi, and a safety deposit box for your convenience.

Culinary Delights
Savor a delicious buffet breakfast each morning and dine at the hotel's seafood restaurant and bar. Immerse yourself in the local flavors and culinary experiences during your stay.

Experience the allure of Veracruz at Gran Hotel Diligencias - book your stay now for an unforgettable getaway!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that this property doesn't accept reservations with debit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: VER

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.6
Based on 1951 reviews
Cleanliness: 7.74
Service: 9.21
Location: 9.75
Room Quality: 8.2
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 8.24
Overall Experience: 8.71
N
nancy • couple • mx
9
Pros:

El bufette muy bueno y ma atencion del personal del restaurante servicial

2026-03-28 • via Nuitee
H
Heike • extended_group • de
8
Ein sehr schönes, klassisches Hotel im altem
Pros:

Die Lage am Platz, das Frühstück und der Pool

Cons:

-

2026-03-24 • via Nuitee
J
Jorge • family_with_children • mx
8
2026-03-22 • via Nuitee
D
Dulce Maria • family_with_children • mx
10
De visita por Veracruz
Pros:

La gente, muy amable, la ubicación y limpieza

Cons:

Falto conexión cerca de la cama

2026-03-22 • via Nuitee
L
Leticia • solo_traveller • mx
5
bien
Pros:

la vista

Cons:

que no ponen vaso para el agua embotellada y que la ducha estè dentro de la tina.

2026-03-21 • via Nuitee
S
Sergio • extended_group • mx
10
Excelente lugar, inmejorable atención y ubicacipon del hotel.
Pros:

En primer lugar, la ubicación es excepcional, me parece la mejor de todas. Las habitaciones son muy buenas, amplias y comodas. Así como el equipamiento. La atención de el personal es excelente, desde en la recepción del estacionamiento hasta recepción. Los restaurantes en el hotel son muy buenos y la atención de tambien es muy agradable. Toso esta centrico, a la mano. caminando puedes recorrer varios lugares.
Y lo mejor de todo es la relación costo beneficio. por algo es de los hoteles más concurridos y solicitados.
Felicidades a todo el personal y administradores.

Cons:

sin comentarios

2026-03-18 • via Nuitee
T
Topete • family_with_children • mx
10
Pros:

Después de varias visitas que hemos hecho, , nos ofrecieron una habitación remodelada y nos gustó mucho mucho mejor que otras que hemos tenido,

Cons:

Para mi gusto , los baños deben tener puerta en la ducha , porque termina siempre salpicando el agua hacia afuera, algunas televisiones ya no se ven bien.

2026-03-18 • via Nuitee
J
Jose • family_with_children • mx
7
2026-03-17 • via Nuitee
A
alejandro • family_with_children • mx
8
2026-03-17 • via Nuitee
N
Natalia Elizabeth • family_with_children • mx
10
Pros:

Las habitaciones, lo limpio, el hotel en general.

Cons:

Las caritas del personal, principalmente el del gerente de en la noche.

2026-03-16 • via Nuitee
L
Lilian • family_with_children • mx
8
Pros:

La ubicación es excelente, muy cerca del malecón y del parque donde hay música para bailar. El hotel tiene buen aspecto.

Cons:

Creo que pueden mejorar el aspecto de las habitaciones, todo parece viejo.

2026-03-16 • via Nuitee
E
Espinosa Felix • family_with_children • mx
2
Cons:

Muchísimo ruido que no deja dormir
No me dieron el tipo de habitación que reservé

2026-03-16 • via Nuitee
R
Rebeca del Carmen • family_with_children • mx
8
2026-03-15 • via Nuitee
A
Angel • solo_traveller • mx
9
2026-03-13 • via Nuitee
V
Valeria • family_with_children • mx
10
Pros:

La ubicación, la vista y la atención.

2026-03-12 • via Nuitee
J
jan • solo_traveller • it
7
Pros:

Vale esattamente le sue 3 stelle nel suo insieme . La posizione ottima come anche la struttura . Promette bene ma poi in realtà i servizi corrispondono a 3*

2026-03-12 • via Nuitee
R
Roxana • extended_group • mx
10
Pros:

la comida

Cons:

quizá el olor a cloro de la alformbra de los pasillos, picaba la nariz

2026-03-09 • via Nuitee
R
Rico • couple • us
7
2026-03-08 • via Nuitee
S
Stewart • couple • ca
6
Lobby island location is great. The room was not tgg he at clean, no fitted sheet on the bed, no bath mat in the bathroo
Pros:

Location

Cons:

Cleaning if the room and the decor of the room is lacking

2026-03-06 • via Nuitee
V
Victor • family_with_children • mx
10
Pros:

MUY BIEN 👍 TODO

Cons:

EL BAÑO 🛁 MANTTO.

2026-03-04 • via Nuitee