Gran Hotel Diligencias

Hotels
8.6 (1903 reviews)
1115 Independence Avenue, Zona Centro , Veracruz , mx

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Issues with cleanliness
Old facilities
Uncomfortable beds

Categories

Cleanliness
7.74
There were mentions of cockroaches in the room, impacting the cleanliness perception.
Service
9.21
The staff was described as very nice and attentive, providing good service overall.
Location
9.75
The hotel is excellently located in the historic center, making access to local attractions easy.
Room Quality
8.2
Comments referenced issues like uncomfortable beds and old facilities, reducing the overall quality perception.
Amenities
8.23
The amenities such as the shower and old elevators received negative mentions.
Value for Money
8.69
Some reviews indicated that the pricing was good for the quality received, despite a few issues.
Food and Beverage
8.24
The breakfast options weren't described in detail but were mentioned to have room for improvement.
Overall Experience
8.71
Despite the challenges, the overall sentiment towards the stay was positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:13

Property Description

Historic District Location
Nestled in the heart of Veracruz's Historic District, Gran Hotel Diligencias offers a charming retreat just a short stroll away from the Gulf of Mexico coast.

Luxurious Amenities
Indulge in relaxation with an outdoor pool, massage center, 24-hour gym, and sauna available on-site. The cozy rooms feature cable TV, free Wi-Fi, and a safety deposit box for your convenience.

Culinary Delights
Savor a delicious buffet breakfast each morning and dine at the hotel's seafood restaurant and bar. Immerse yourself in the local flavors and culinary experiences during your stay.

Experience the allure of Veracruz at Gran Hotel Diligencias - book your stay now for an unforgettable getaway!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that this property doesn't accept reservations with debit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: VER

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.6
Based on 1903 reviews
Cleanliness: 7.74
Service: 9.21
Location: 9.75
Room Quality: 8.2
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 8.24
Overall Experience: 8.71
S
Saldivar Nava • family_with_children • mx
10
2026-02-13 • via Nuitee
L
LAURA • family_with_children • mx
8
Pros:

La ubicación

Cons:

El clima que nos toco

2026-02-13 • via Nuitee
M
Marlen • family_with_children • mx
10
Pros:

El personal siempre amable, la reservación fue para mí mamá y abuela y siempre mucha paciencia y respeto

2026-02-13 • via Nuitee
O
orta • family_with_children • mx
10
Pros:

Está muy bien cuidado y el personal está atento a toda hora

2026-02-12 • via Nuitee
R
Rudy • couple • fr
7
1 nuit à Veracruz
Pros:

L'emplacement de l'hôtel et le professionalisme du personnel

Cons:

La chambre a vécu. Une rénovation apporterait plus de modernité

2026-02-12 • via Nuitee
R
Rodríguez • solo_traveller • mx
10
2026-02-12 • via Nuitee
P
perla susana • family_with_children • mx
9
excelente
Pros:

la ubicacion es hermosa, las chicas de recepcion buena una en especial no me atendio de la mejor manera.

Cons:

casi todo me gustó

2026-01-30 • via Nuitee
A
Alanna • couple • us
10
Wonderful location, helpful staff, and very comfortable accomodations
Pros:

Noise level was low and rooms were close together.

2026-01-27 • via Nuitee
M
Mónica • family_with_children • mx
8
Comodo
Cons:

Las toallas de baño muy desgastadas y mal olor

2026-01-25 • via Nuitee
M
Marlene • family_with_children • mx
9
Excelente ubicación.
Pros:

Ubicación excelente. Para conocer todos los alrededores a pie. Aunque en las noches se ve que la fiesta se pone buena en la habitación se duerme tranquilo, el ruido no es problema.

2026-01-24 • via Nuitee
J
Jose • couple • us
10
Overall the hotel is very nice!!!
Pros:

Very clean hotel

Cons:

The gentleman that helps you carry your luggage had a very awful attitude! I am disable and he did not even offer to assist in loading our luggage in the taci cab. He should not be there with that type of attitude!

2026-01-20 • via Nuitee
L
Leonardo • solo_traveller • mx
9
bien
Pros:

ubicacion

Cons:

falta de mantenimiento

2026-01-20 • via Nuitee
M
Miguel • family_with_children • mx
6
Pros:

Instalaciónes excelentes, alimentos ricos

Cons:

La alberca sucia, con plumas de palomas y basura, moscas

2026-01-20 • via Nuitee
J
Jacobo Javier • family_with_children • mx
10
La atención fue excelente con el personal, la estancia fue fabulosa y céntrico el hotel
Pros:

Me gusto la estancia sin ruido...muy céntrico para salir a pasear ...y la atención que tuvimos.

Cons:

No sabía que no tenían frigobar en la habitación... Pero bueno dentro de la atención....lo me lo consiguieron y todo fue fabuloso....y lo otro que no me gusto fue que no tenían cafetera para hacer algo de café y teníamos que salir a comprarle....Detalles que uno confía que siempre existen en lo hoteles.....

2026-01-20 • via Nuitee
J
Joel • family_with_children • mx
9
MUY BIEN EN CONFORT Y UBICACIÓN EN ATENCION MUY BIEN EN CIERTAS ÁREAS
Pros:

PISCINA BIEN
UBICACIÓN MUY ACCESIBLE
SERVICIO DE LIMPIEZA MUY AMABLES Y EFICIENTES
HABITACIONES CONFORTABLES
DESAYUNO NO SE CONSUMIO NO PUEDO DAR MI OPINIÓN

Cons:

DESAYUNO NUNCA NOS INDICARON QUE TENÍAMOS DESAYUNO INCLUIDO SI ASÍ ERA.
FALTA QUE EN RECEPCIÓN SEAN UN POCO MÁS ATENTOS Y CORDIALES CON EL HUÉSPED NO TE INFORMAN CUANDO INGRESAS HORARIOS DE LA ALBERCA , PISO DONDE SE ENCUENTRA , SI TIENEN SERVICIO DE ALIMENTOS DENTRO DEL HOTEL ETC,

2026-01-19 • via Nuitee
Ángel Luis • family_with_children • mx
9
Pros:

Ubicación

Cons:

Todo bien

2026-01-19 • via Nuitee
C
Christian • solo_traveller • mx
4
OK for one or two nights. Quite noisy and old. Value for money is not given.
Pros:

Location is good, and free valet parking. Room was spacious

Cons:

Biggest issue was a generator running over night in the background. Even with the AC off the room was quite noisy.
For a Junior Suite for 150 USD per night I expect at least a Minibar.
Furniture was old. Very small pool.
The lady at the reception did not speak any English at all.
Room was spacious and clean though.

2026-01-19 • via Nuitee
E
Ernesto • solo_traveller • us
9
2026-01-19 • via Nuitee
M
Marin • couple • us
9
Pros:

La ubicación muy buena. No teníamos desayuno incluido

Cons:

Que tuviera el desayuno incluido

2026-01-19 • via Nuitee
G
Guadalupe • family_with_children • mx
10
Pros:

Todo

2026-01-19 • via Nuitee