Candlewood Suites Houston Westchase - Westheimer by IHG

Hotels
•
Candlewood Suites
7.1 (118 reviews)
11280 Westheimer Road , Houston , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Unclean towels and sheets
Pool closed

Categories

Cleanliness
5.45
Towels and sheets appeared unclean, indicating lack of proper cleanliness management.
Service
8.45
The front desk staff were friendly, despite initial payment authorization confusion.
Location
8.45
Convenient location for access, which was a pro noted in the reviews.
Room Quality
6.45
Room quality was subpar due to issues with cleanliness.
Amenities
6.45
Pool was closed, limiting amenities during stay.
Value for Money
6.45
Given the issues experienced, value for money rating is lower.
Food and Beverage
7.55
Standard quality for this hotel tier.
Overall Experience
7.55
Overall experience was affected by cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:16

Property Description

Spacious Suites and Studios with Kitchenette
Experience comfort and convenience at Candlewood Suites Houston Westchase - Westheimer Beltway 8/Westheimer. Enjoy the luxury of fully equipped kitchenettes in our spacious suites and studios, perfect for short or extended stays.

Indoor Pool, Hot Tub, and Fitness Centre
Relax and rejuvenate in our indoor pool and hot tub, or stay active in our 24-hour fitness centre. Whether you prefer a refreshing swim or a workout session, we have the amenities to cater to your needs.

Weekly Socials and Candlewood Cupboard
Join us for our weekly social gatherings with complimentary dinner and beverages. Craving a snack or forgot an essential? Visit our 24-hour Candlewood Cupboard convenience store. Book your stay now and make the most of your Houston visit at Candlewood Suites Houston Westchase - Westheimer.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IAH

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.1
Based on 118 reviews
Cleanliness: 5.45
Service: 8.45
Location: 8.45
Room Quality: 6.45
Amenities: 6.45
Value for Money: 6.45
Food and Beverage: 7.55
Overall Experience: 7.55
T
Trieu • extended_group • us
7
2026-01-19 • via Nuitee
J
Julian • solo_traveller • us
2
Low rate hotel experience and won't be back! Pay the difference and stay at Holiday Express across the street.
Pros:

Just stayed here because of the location and I was tired.

Cons:

Upon check in the lady at. Front desk wanted me to pay. I informed her that I had paid through a third party. She had to call her boss and get authorization to give me a room key. This after I showed her my authorization code. Towel that was for stepping out of shower was soaking wet. I don't believe it was changed from previous guest. Top sheet wasn't clean. Looked like it was stained or had something on it.

2025-12-09 • via Nuitee
R
Rebecca • family_with_children • us
10
Very good
Pros:

Clean room and friendly staff!

2025-11-03 • via Nuitee
M
MOYOSORE
8
Pros:

Pool closed. Quiet

2025-09-18 • via Nuitee
N
Norbert • couple • ca
6
2025-08-30 • via Nuitee
F
Frances • family_with_children • us
8
2025-08-01 • via Nuitee
S
Steven • solo traveller • us
10
Where Comfort Meets Class
Pros:

From the moment I walked in, it felt like luxury on another level. Stunning views, flawless service, and vibes that make you never want to leave. Pure perfection!

2025-06-13 • via Nuitee
C
Cristal • family
2
Pros:

The air in the room didn’t work, the walls were dirty and carpet was not clean

2025-05-26 • via Nuitee
A
Antoinette • review category business travellers • us
1
Staff was unorganized
Pros:

I like that check out was at noon.

Cons:

The staff was misleading and uninformed as well as unorganized

2025-05-26 • via Nuitee
J
James
8
Pros:

Good

2025-04-23 • via Nuitee
S
Stellamaris
8
Pros:

Did not like the ideal of onece a week house keeping.

2025-04-22 • via Nuitee
R
Rozetta • family with young children • us
10
only one night but comfortable
Pros:

Comfortable room

2025-04-14 • via Nuitee
J
jay
6
Pros:

THE SMELL INSIDE THE SUITE. ODOR NOT GOOD

2025-04-04 • via Nuitee
V
Verified traveler
4
Pros:

Property has roaches, no iron or microwave which it says would have in room

2025-03-16 • via Nuitee
R
Rahul
4
Okay
Pros:

I booked online for 2 queen beds and when I got to the hotel they gave me 1 bed with sofa bed.

2025-03-08 • via Nuitee
J
Jan • review category business travellers • za
10
Exceptional
2025-03-04 • via Nuitee
D
DeAnna • family
8
Pros:

It was great

2025-02-16 • via Nuitee
H
Hope • family with young children • us
9
Superb
2025-01-17 • via Nuitee
B
Brandy • family
8
Pros:

Rooms are a bit small but front staff was friendly and the room was clean. Right off a road with a ton of different dining options from all different ethnicities

2024-11-15 • via Nuitee
J
Jn • review category business travellers • us
1
Bad
Pros:

Nothing it was a horrible experience

Cons:

The staff they over charge me

2024-11-06 • via Nuitee