Candlewood Suites Houston Westchase - Westheimer by IHG

Hotels
•
Candlewood Suites
6.8 (63 reviews)
11280 Westheimer Road , Houston , US
+1 713-244-0400

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff / helpful service
Very clean (multiple guests)
Professional staff
Comfortable bed
Convenient location near bus station, Arabic street and supermarket
Cons:
Mold on furniture and wet carpet reported
Multiple room changes and safety/lock issues
Pool and hot tub out of order (not disclosed)
Elevator broke during stay
TV and in-room phone issues; deposit/refund handling and rude response in one case

Categories

Cleanliness
4.5
Mixed: several guests praise the hotel as 'very clean', but one guest reported serious issues (mold on furniture, wet carpet, persistent odors) after multiple room moves, lowering overall cleanliness sentiment.
Service
9
Generally positive: multiple reviews note friendly, professional and helpful staff (Ashley specifically named); one report of staff being rude after repeated room problems, but overall service sentiment is strong.
Location
9
Positive: reviewers highlighted proximity to the bus station, the Arabic street and a nearby supermarket, indicating a convenient location.
Room Quality
4
Negative: several serious room issues reported (no phone, lack of blackout curtains, windows that wouldn't lock, mold, wet carpet, nonworking TV) and multiple forced room changes that resulted in a guest leaving.
Amenities
5.5
Mixed to negative: amenities issues include the pool and hot tub being out of order (not disclosed at booking) and an elevator breaking during a stay; other amenities not frequently discussed.
Value for Money
6.8
Standard quality for this hotel tier.
Food and Beverage
6.8
Standard quality for this hotel tier.
Overall Experience
8.8
Mixed overall: many guests reported very pleasant stays (friendly staff, clean rooms, comfortable bed) but at least one guest experienced severe safety/cleanliness problems and poor handling, producing a wide range of experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Spacious Suites and Studios with Kitchenette
Experience comfort and convenience at Candlewood Suites Houston Westchase - Westheimer Beltway 8/Westheimer. Enjoy the luxury of fully equipped kitchenettes in our spacious suites and studios, perfect for short or extended stays.

Indoor Pool, Hot Tub, and Fitness Centre
Relax and rejuvenate in our indoor pool and hot tub, or stay active in our 24-hour fitness centre. Whether you prefer a refreshing swim or a workout session, we have the amenities to cater to your needs.

Weekly Socials and Candlewood Cupboard
Join us for our weekly social gatherings with complimentary dinner and beverages. Craving a snack or forgot an essential? Visit our 24-hour Candlewood Cupboard convenience store. Book your stay now and make the most of your Houston visit at Candlewood Suites Houston Westchase - Westheimer.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IAH

Location

Guest Reviews

6.8
Based on 63 reviews
Cleanliness: 4.5
Service: 9
Location: 9
Room Quality: 4
Amenities: 5.5
Value for Money: 6.8
Food and Beverage: 6.8
Overall Experience: 8.8
K
Krishina • couple • us
10
Pros:

Nice quiet area

2026-11-03 • via Nuitee
A
Allshouse • couple • us
1
I never want to stay there again
Pros:

Just plain disappointing...people go in rooms without consent and lie to the police if they want to get you kicked out for nothing! Horrible mold everywhere especially in carpet...smells like feces everywhere. The manager (KEVIN) Did nothing but call me names when I would go pay my room and talk mess about the other guests, very messy! They couldn't keep employees to save their lives . And all of them said that they were threatened by the manager and just left during the shift.
I constantly felt like I was walking on egg shells and was stressed the whole time. Would NOT recommend:(

Cons:

Just plain disappointing...people go in rooms without consent and lie to the police if they want to get you kicked out for nothing! Horrible mold everywhere especially in carpet...smells like feces everywhere. The manager (KEVIN) Did nothing but call me names when I would go pay my room and talk mess about the other guests, very messy! They couldn't keep employees to save their lives . And all of them said that they were threatened by the manager and just left during the shift.
I constantly felt like I was walking on egg shells and was stressed the whole time. Would NOT recommend:( not to mention the roaches:(

2026-11-02 • via Nuitee
E
Elvis • family_with_children • fr
10
Pros:

Tout est parfait on a passé un séjour agréable très propre, accueillant et gentil, j'y retournerai sans aucun problème

2026-10-30 • via Nuitee
J
Johnny • family_with_children • us
10
Pros:

Very clean and friendly

Cons:

The elevator broke my last day of stay

2026-10-29 • via Nuitee
C
Ceaser • solo_traveller • us
7
Pros:

Staff friendly

Cons:

Nothing

2026-09-08 • via Nuitee
A
Angelica • couple • us
1
2026-08-21 • via Nuitee
S
Shaniqua • solo_traveller • us
10
Very Accommodating
Pros:

I was in distress when I book this room because of another hotel not being accommodating. The staff Ashley was very nice and helpful. The bed just didnt want to let me go. I will book again.

Cons:

Nothing everything was great.

2026-08-18 • via Nuitee
T
Thurman • solo_traveller • us
1
Mold on furniture and 4 room changes
Pros:

Nothing

Cons:

The first room didn't have a phone and no blackout curtains so you could see into the room from outside. Next room had no phone and the window wouldn't close or lock and could be open from the outside and the room smelled but they gave me spray but then moved me because maintenance didn't have time to fix the window. Third room had white mold on furniture, the carpet was wet, and had a smell. After they refused to give deposit back and relocate because it was prepaid reservation they gave me a fourth room with a bad wet smell and the TV didn't work. I had to leave and get another hotel. Employees weren't accommodating at all after i didn't want to move a 5th time they weee rude and had an attitude because I wouldn't except these rooms with health and safety hazards.

2026-07-09 • via Nuitee
R
rouai • solo_traveller • ma
9
Pros:

The stuff very professional.
Very helpful.
Good understanding 👏
Thanks to the all team
Very near to bus station
Very near the Arabic street just take a bus around 6 or 7 station
Very near to the supermarket

2026-07-08 • via Nuitee
A
Abbas • extended_group • us
6
2026-07-06 • via Nuitee
E
Elizabeth • solo_traveller • us
7
2026-07-04 • via Nuitee
T
Thurman • solo_traveller • us
7
2026-06-19 • via Nuitee
A
Abreu Fernandez • couple • us
8
2026-06-10 • via Nuitee
A
Angel • couple • us
10
2026-06-08 • via Nuitee
P
Pedro • couple • us
10
2026-06-04 • via Nuitee
G
Gee • couple • us
6
2026-06-04 • via Nuitee
A
Alejandro • couple • us
1
2026-06-02 • via Nuitee
B
Brenda • couple • us
5
Other than the pool and hot tub being out of order everything else was fine
Cons:

The pool and hot tub were out of order and it was not listed even though it was out of order when I made my reservation

2026-05-27 • via Nuitee
E
Enow • solo_traveller • us
9
2026-05-19 • via Nuitee
R
Rundeal • solo_traveller • us
2
2026-05-14 • via Nuitee