Comfort Suites Macon Northwest

Hotels
•
Comfort Suites
8.1 (726 reviews)
120 Plantation Inn Drive , Macon , US
+1 478-314-5130

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location near restaurants
Clean and comfortable rooms for many guests
Pool appreciated by families and repeat guests
Helpful/awesome staff in several reports
Cons:
Strong mold/mildew and other unpleasant odors reported throughout building
Reports of cigarette/weed smell in elevator and hallways
Thin walls/high noise (near highway), loud A/C
Manager/front desk service failures (rude, overcharge, unresponsive manager)
Broken vending machine and guest laundry; hot tub not working; gym smelled moldy
Some rooms had hard beds or poor pull-out mattress; occasional plumbing issues

Categories

Cleanliness
4
Multiple guests reported a strong mold/mildew odor in lobby, halls, elevator and rooms; cigarette and pot smells noted; some rooms were described as clean but pervasive smells and a gym with a moldy odor justify a low cleanliness score.
Service
9.5
Mixed reports: several guests praised the staff as 'awesome' and Booking intervened helpfully, but there are notable service failures (rude front desk agent, overcharge, manager unresponsive for an extended period). Overall staff responsiveness was often good, so score is above average while acknowledging isolated serious service issues.
Location
10
Consistently noted as a strong point: good location with nearby restaurants and a nice area; multiple guests specifically cited location as a primary pro.
Room Quality
7
Rooms were described as generally clean and comfortable by some, but issues included hard beds, a poor pull-out mattress, loud A/C, occasional hot water problems and a toilet that didn’t flush well for one guest.
Amenities
8.5
On the positive side guests appreciated the pool and basic amenities; negatives include a non-working vending machine and guest laundry, a hot tub that wasn’t hot, and a gym that smelled moldy—overall amenities are usable and attractive but with maintenance gaps.
Value for Money
8.1
Standard quality for this hotel tier (not explicitly discussed in reviews).
Food and Beverage
8
Breakfast received mixed feedback: some guests enjoyed it, others called it 'meh' or noted limited hours; overall food service is acceptable but not exceptional.
Overall Experience
9.7
Many guests reported clean, comfortable stays, repeat visits and appreciation for the pool and location; a few severe negative incidents (notably pervasive mold smell and an unfriendly front desk/manager experience) appear as important outliers but overall guest experience trends positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Location and Nearby Attractions

Conveniently located off Interstate 475, the Comfort Suites hotel in Macon, GA is just minutes away from attractions like Robins Air Force Base and the Georgia Sports Hall of Fame museum.

Amenities and Fine Features

Guests can enjoy free WiFi, a heated indoor pool, hot tub, fitness center, and a complimentary hot breakfast with a variety of options.

Business and Leisure Facilities

Business travelers will appreciate the public computer access, meeting rooms, and banquet facilities. Relaxation seekers can enjoy whirlpool bathtubs in select rooms and convenient laundry services.

Book now and experience the convenience and comfort of Comfort Suites Macon for yourself!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ATL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 726 reviews
Cleanliness: 4
Service: 9.5
Location: 10
Room Quality: 7
Amenities: 8.5
Value for Money: 8.1
Food and Beverage: 8
Overall Experience: 9.7
M
Mileu • extended_group • us
10
2026-11-07 • via Nuitee
J
John • couple • us
8
Clean , nice place for a short stay. Great price.
Pros:

Very nice place for the price.

Cons:

Nothing I can think of.

2026-11-06 • via Nuitee
D
Divinity • solo_traveller • us
9
2026-11-06 • via Nuitee
L
Les • couple • us
9
Pleasantly surprised.
Pros:

Breakfast was okay. Eggs and sausage could have been warmer.

Cons:

Minor issue...when a/c kicked in at night, it was loud.

2026-11-06 • via Nuitee
B
Bridget • solo_traveller • us
8
2026-11-05 • via Nuitee
B
Brandon • family_with_children • us
6
Pros:

The room was a nice size and clean

Cons:

The hot tub was cold and the breakfast was a little lacking

2026-11-02 • via Nuitee
L
Lisa • couple • us
6
Pros:

Convenient location to I-75

Cons:

Smelled like cheap cleaner. Bathroom shower had hole in the liner so unable to take a shower during stay

2026-11-01 • via Nuitee
G
Gisele • couple • us
5
Ok stay but won’t stay again.
Pros:

Location was good

Cons:

Very loud - close to highway and super thin walls! Could hear people talking especially in bathroom like they were in our room. Beds a lil hard. Room smelled bad, also
Pot smell all over our hallway and cigarette smell in elevator. Breakfast was meh

2026-10-18 • via Nuitee
A
Antonia • couple • us
9
Pros:

Location and restaurants to go to close by

Cons:

The smell in the room when we first opened the door was horrible

2026-10-18 • via Nuitee
O
Oksana • family_with_children • us
9
2026-10-15 • via Nuitee
Y
Yaritza • family_with_children • us
9
2026-10-14 • via Nuitee
J
James • couple • us
10
2026-10-13 • via Nuitee
J
James • couple • us
10
Very Nice
Pros:

Clean

Cons:

NA

2026-10-13 • via Nuitee
H
Haley • family_with_children • us
4
Disappointed
Pros:

We did not eat breakfast because it ended at 9 which is fairly early in our opinion.

Cons:

The gentleman at the front desk was rude, overcharged us, we are having to fight to get a refund now because he was wrong. He was incredibly hard to understand and not helpful in anyway.
We purchased two rooms beforehand, had receipt but he said our card wouldn’t work for both so we had to pay for an additional room and hope Booking can refund one. (Booking was extremely friendly and helpful)

2026-10-12 • via Nuitee
M
Mark • family_with_children • us
2
WARNING, SERIOUS MOLD IN THIS BUILDING
Pros:

The room was clean however, the thick stench of mold and mildew permiated every space in the building.

Cons:

WARNING! To anyone with mold sensitivity. As soon as I stepped into the lobby I could smell the mold, heavy mildew odor , in the halls, in the elevator, in the room especially when the AC ran. It was so bad I barely slept, I woke at 7 and couldn't take it any longer, packed my stuff and headed outside to wait for my family. In the elevator I spoke with a couple asking if they experienced the same, they said they tested the room and it failed, another couple in the parking lot said the same. the heavy smell of mold, weed and some sort of cleanser mixed with clover oil trying to cover the smell. which actually made things worse. They have a serious mold issue in that building the air is thick with it, I really feel sorry for those having to work in there, I can't imagine spending 8 or more hours in there. Mold causes a miriad of serious health problems and anyone one that has had issues should stay clear of this place. By the time we arrived home that afternoon my daughter had a full blown respiratory and sinus distress and has taken a week to clear.

2026-10-11 • via Nuitee
C
Carolyn • solo_traveller • us
8
2026-10-09 • via Nuitee
F
Frank • solo_traveller • us
9
2026-09-19 • via Nuitee
S
Stella • solo_traveller • us
5
Pros:

Location and amenities

Cons:

The manager was out of the country and didn't address any issues while he was out of the country. The staff was unable to do any corrections without the manager. After returning to the country the manager still was not motivated to resolve the issue. He was out of the country for almost a month. This situation was unacceptable!!!

2026-09-14 • via Nuitee
S
Sunil • solo_traveller • in
8
Pros:

Location

Cons:

Vending machine not working guest laundry not working

2026-09-10 • via Nuitee
J
Joyce • solo_traveller • us
10
2026-09-07 • via Nuitee