Best Western Sea World - Lackland AFB NW Hotel & Suites

Hotels
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SureStay Plus Hotel by Best Western
7.8 (429 reviews)
143 Richland Hills Dr , San Antonio , us

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Clean and comfortable stays
Friendly and helpful staff
Cons:
Inconsistent water heating
Unclean rooms upon check-in

Categories

Cleanliness
7.03
Some reviews mention unclean rooms and maintenance issues.
Service
8
Staff were consistently reported as friendly and helpful, despite issues.
Location
8.54
Good location near attractions and military base.
Room Quality
7.49
Rooms were clean and comfortable, but issues with maintenance were noted.
Amenities
7.82
Decent amenities, though some needed attention.
Value for Money
7.48
Overall value affected by hot water issues and service response.
Food and Beverage
8.03
Breakfast received positive feedback but menu was limited.
Overall Experience
8
Generally good experience with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:40

Property Description

Convenient Location near SeaWorld
SureStay Plus Hotel by Best Western San Antonio SeaWorld is the ideal choice for travelers looking to stay close to the action, just 3 miles from SeaWorld.

Comfortable Rooms and Amenities
Enjoy a comfortable stay in our well-equipped rooms featuring free Wi-Fi, flat-screen cable TVs, microwaves, refrigerators, coffee makers, and hairdryers. Take advantage of our heated indoor pool, hot tub, gym, and business center.

Convenient Facilities and Services
Start your day right with a continental breakfast, utilize our meeting facilities, and explore nearby attractions like Lackland Air Force Base and San Antonio Zoo. With a prime location and top-notch amenities, your stay at SureStay Plus Hotel will be unforgettable.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.8
Based on 429 reviews
Cleanliness: 7.03
Service: 8
Location: 8.54
Room Quality: 7.49
Amenities: 7.82
Value for Money: 7.48
Food and Beverage: 8.03
Overall Experience: 8
S
Savannah • family_with_children • us
8
Good stay and great price
Pros:

Good location, friendly staff, yummy breakfast

Cons:

I think there has been previous smokers in our rooom it was a pretty strong smell but it was just one night so we pushed through. Other than that everything else was cleans and nice.

2026-03-31 • via Nuitee
A
Angel • family_with_children • us
10
Fantastic
Pros:

Very clean very niceeee

Cons:

Nothing it was all nice

2026-03-30 • via Nuitee
D
Dania • couple • us
1
2026-03-30 • via Nuitee
M
Mendiola • family_with_children • us
10
2026-03-28 • via Nuitee
K
Kimberly • couple • us
6
Elevator STILL broken
Pros:

Location and ease of booking

Cons:

The elevator is STILL broken since the last time I was here in September!! The stairways are HOT and to top it off there was extremely pungent smell of weed!

2026-03-28 • via Nuitee
E
Edward • solo_traveller • us
1
dust mites were bad in room
Pros:

pool was great

Cons:

dust mites were bad in room

2026-03-27 • via Nuitee
Y
Yara • family_with_children • us
7
Pros:

The room was clean and comfortable, pool and hot tub were nice , the breakfast was great

Cons:

but there was no TV remote no telephone line to call front desk and the doors peek hole was missing … there was no soap shampoo body wash all the bottles in the restroom were empty. I requested extra towels and I didn’t get them.

2026-03-23 • via Nuitee
C
carrie • couple • us
10
2026-03-21 • via Nuitee
A
Anibal • extended_group • us
1
2026-03-19 • via Nuitee
M
Moises • family_with_children • us
8
2026-03-15 • via Nuitee
M
Mayron • solo_traveller • gt
8
2026-03-06 • via Nuitee
A
Aylexandra Raquel • family_with_children • us
7
Pros:

N/a

Cons:

N/a

2026-03-05 • via Nuitee
S
sanchez • family_with_children • us
10
Pros:

It was clean and they used good shampoo

Cons:

The room are a little small

2026-03-04 • via Nuitee
L
Luis • solo_traveller • us
10
Pros:

Clean

Cons:

Small gym

2026-03-02 • via Nuitee
A
Ava • couple • us
4
2026-03-02 • via Nuitee
C
Caden • couple • us
10
The half was so nice. My daughters made a mess and the lady behind the breakfast buffet was so sweet and help me clean t
Pros:

Staff was wonderful and the beds were so comfortable

Cons:

The hot tub was out of order and the faucet was about to fall off

2026-02-25 • via Nuitee
J
Juan • solo_traveller • us
10
2026-01-20 • via Nuitee
M
Mary • family_with_children • us
10
Pros:

Everything

Cons:

Nothing everything was great

2026-01-20 • via Nuitee
K
Kelly • solo_traveller • us
6
2026-01-19 • via Nuitee
C
Cynthia • family_with_children • us
8
2026-01-19 • via Nuitee