Best Western Sea World - Lackland AFB NW Hotel & Suites

Hotels
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SureStay Plus Hotel by Best Western
7.8 (443 reviews)
143 Richland Hills Dr , San Antonio , us

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean and comfortable stays
Friendly and helpful staff
Cons:
Inconsistent water heating
Unclean rooms upon check-in

Categories

Cleanliness
7.03
Some reviews mention unclean rooms and maintenance issues.
Service
8
Staff were consistently reported as friendly and helpful, despite issues.
Location
8.54
Good location near attractions and military base.
Room Quality
7.49
Rooms were clean and comfortable, but issues with maintenance were noted.
Amenities
7.82
Decent amenities, though some needed attention.
Value for Money
7.48
Overall value affected by hot water issues and service response.
Food and Beverage
8.03
Breakfast received positive feedback but menu was limited.
Overall Experience
8
Generally good experience with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:40

Property Description

Convenient Location near SeaWorld
SureStay Plus Hotel by Best Western San Antonio SeaWorld is the ideal choice for travelers looking to stay close to the action, just 3 miles from SeaWorld.

Comfortable Rooms and Amenities
Enjoy a comfortable stay in our well-equipped rooms featuring free Wi-Fi, flat-screen cable TVs, microwaves, refrigerators, coffee makers, and hairdryers. Take advantage of our heated indoor pool, hot tub, gym, and business center.

Convenient Facilities and Services
Start your day right with a continental breakfast, utilize our meeting facilities, and explore nearby attractions like Lackland Air Force Base and San Antonio Zoo. With a prime location and top-notch amenities, your stay at SureStay Plus Hotel will be unforgettable.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.8
Based on 443 reviews
Cleanliness: 7.03
Service: 8
Location: 8.54
Room Quality: 7.49
Amenities: 7.82
Value for Money: 7.48
Food and Beverage: 8.03
Overall Experience: 8
M
Marlene • family_with_children • us
1
2026-05-09 • via Nuitee
L
Lockhart • solo_traveller • us
7
2026-05-08 • via Nuitee
M
Michael • solo_traveller • us
10
2026-05-07 • via Nuitee
M
María Del Pilar • solo_traveller • mx
6
Pros:

La ubicación es muy buena y los productos de higiene del baño son muy buenos

Cons:

El cuarto tiene alfombra no es higiénico y además había fritos en el piso y la puerta del closet estaba arrancada había unos clavos ahí y el piso se veía sucio

2026-05-05 • via Nuitee
H
HERNANDEZ NAVAS • solo_traveller • us
8
2026-05-02 • via Nuitee
D
Destanie • couple • us
8
2026-05-02 • via Nuitee
P
Paul • extended_group • gb
9
Pros:

Breakfast, Room & Bed were all fine and within my expectations

Cons:

The WiFi didnt hold its link and dropped out every time I came out. But not a big issue really

2026-05-01 • via Nuitee
C
Christian • solo_traveller • us
7
Get your money's worth
Pros:

Not crowded, friendly staff, easy to get into and very affordable.

Cons:

Complimentary breakfast was horrible, the elevator was raggedy, had a funny smell.

2026-04-30 • via Nuitee
S
Schumacher • solo_traveller • us
7
Terrible, but at least it was short.
Pros:

Jackie at the front counter was fabulous, helpful, sincere, etc.

Cons:

Check in is at 3:00 pm. There are four cars in the parking lot. I could not check in till 4:40 because rooms were not cleaned. With no one staying there, could they have not cleaned the room that was needed? I checked out at 4:45 am. With maybe four more cars in the lot. Very disappointed in Best Western for putting their name associated with this property.

2026-04-28 • via Nuitee
J
Jennifer • extended_group • us
10
2026-04-27 • via Nuitee
B
Barbara • solo_traveller • us
10
Pros:

Staff was amazing, kind and friendly and everything was clean.

2026-04-25 • via Nuitee
L
Lexus • family_with_children • us
8
2026-04-21 • via Nuitee
J
Jacob • couple • us
9
2026-04-19 • via Nuitee
P
penela • solo_traveller • fr
9
Pros:

La chambre, piscine, spa, dej...

Cons:

Le bruit. Proche de la route et la lumière des spots qui traversent les rideaux

2026-04-16 • via Nuitee
A
Arellano • couple • us
9
2026-04-08 • via Nuitee
S
Savannah • family_with_children • us
8
Good stay and great price
Pros:

Good location, friendly staff, yummy breakfast

Cons:

I think there has been previous smokers in our rooom it was a pretty strong smell but it was just one night so we pushed through. Other than that everything else was cleans and nice.

2026-03-31 • via Nuitee
D
Dania • couple • us
1
2026-03-30 • via Nuitee
A
Angel • family_with_children • us
10
Fantastic
Pros:

Very clean very niceeee

Cons:

Nothing it was all nice

2026-03-30 • via Nuitee
K
Kimberly • couple • us
6
Elevator STILL broken
Pros:

Location and ease of booking

Cons:

The elevator is STILL broken since the last time I was here in September!! The stairways are HOT and to top it off there was extremely pungent smell of weed!

2026-03-28 • via Nuitee
M
Mendiola • family_with_children • us
10
2026-03-28 • via Nuitee