Best Western Sea World - Lackland AFB NW Hotel & Suites

The fire alarms were broken and kept going off starting at 4am.. 5am.. then every 5 to 10 minutes till we finally checked out at around I believe 6am? We were really restless, moody, tired… we got no rest and we had gotten there around 11pm!

WiFi would not reach the 4th floor my whole night there. Staff wasn’t helpful either. Hair dryer wasn’t working at the room, requested a back up or different one, they said there wasn’t any available.

My beds were stained with yellow and black stuff and hairs , when I spoke to the front staff she offered no help because she stated her ankle was broken and she wasn’t housekeeping, she kept saying let me call my manager she called her manager because I offered to leave for a refund and she said manager Patel just told her to get a wet rag and clean off the stain , good to know this is how they clean. He never called me directly to speak to discuss the problem and send him proof . Front desk stopped answering my call after the second time so I had to go down stairs to ask them for clean sheets so I can change them, ridiculous!!!!

The elevator area and elevators were hot and stuffy. That's basically the only thing that I can remember that stood out the most.

I was not able to stay in the hotel my room reservation was given to someone else and there was no other room available for my family and I, We struggle to find a room around San Antonio due to a bad storm on Friday August 28,2026.

Some floors were coming up and we had a little tripping here and there exiting the pool area/gym..

Nothing to say though everything was alright

1. Their breakfast is disappointing. We had the same breakfast for 3 nights and no variety for choices unlike other BW I have been.
2. Also some of their towels are no more white and have stains.
3. They gave me a dirty torn key card already used by a customer although they changed it when I complained but that shouldn’t have happened in the first place because of infection control.

The online listing for this hotel is highly misleading. While the photos show updated, clean rooms, the actual room was dirty with mystery stains on the carpet. The overall interior resembles a neglected housing project, and the building has a severe odor problem. The lobby smelled strongly of propane, while the elevators smelled heavily of roach spray. To make matters worse, my son noticed ants crawling all over the breakfast buffet.The service was equally poor and disorganized. At check-in, the front desk agent mistakenly told me my room had a pull-out sofa, even though I booked a two-room suite. She then handed me a set of dirty sheets to put on the sofa myself. I requested new sheets immediately. When we finally got to the room, there was no pull-out couch at all. This was a disgusting, completely unacceptable experience.

The room was extremely dusty and had a distinct, unpleasant smell. The carpet was also very dirty, with what appeared to be blood stains on it. Aside from the sheets, nothing in the room seemed to have been properly cleaned.

When we first checked in, the AC was completely off, and the room was extremely hot and uncomfortable. When I brought this up to the receptionist, I was told that they turn the AC off whenever a room is unoccupied and that it had been off since the previous guest checked out. I explained that since the hotel knew we had a reservation and were arriving with our family, they could have at least turned the AC on before our arrival so we wouldn’t have to walk into an extremely hot room.

Once the AC was running, the amount of dust in the room made things even worse. The air quality was so uncomfortable that we could barely sleep the first night. My two-year-old had an especially difficult time sleeping, which was by far the most frustrating and upsetting part of the experience. We eventually had to turn the AC back off and open the windows just to get some fresh air and ventilation.

We reported these issues to the receptionist and asked to be moved to another room, but they were not helpful and said there was no one available to clean the room. The hallways also had a very unpleasant smell, and the carpets throughout the property looked dirty and poorly maintained.

This was one of the worst hotel experiences I have ever had. Between the excessive dust, unpleasant smell, dirty and stained carpet, hot room upon arrival, and lack of assistance from the staff, the stay was extremely disappointing. Most importantly, the conditions made it difficult for my two-year-old to sleep comfortably. I would not stay at this property again, and I would not recommend it to anyone.

No iron, pool cleaning,