Comfort Suites Jonesboro University Area

Hotels
•
Comfort Suites
8 (567 reviews)
3404 Access Road , Jonesboro , US
+1 870-336-2280

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Heated pool enjoyed by guests
Spacious/roomy rooms
Friendly/helpful staff (multiple mentions)
Enjoyable breakfast
Convenient location / good price for some stays
Cons:
Unclean rooms / housekeeping failures (rooms not cleaned, partial toilet paper left)
Dirty carpets, moldy window seals, peeling walls
Old/broken mattresses and at least one bed-bug report
Reservation/payment handling and rude front-desk interaction
Deposit/refund confusion and delays

Categories

Cleanliness
4
Multiple reviews report unclean rooms (partial toilet paper left, rooms not cleaned during stay), dirty carpets, moldy window seals, soiled linen and a report of bed bugs — cleanliness is a major negative.
Service
9
Mixed reports but generally helpful/friendly staff in several reviews; however one serious incident (reservation cancelled and a rude front-desk interaction) lowered perceptions. Overall judged as largely responsive but with notable exceptions.
Location
9
Location was cited positively (listed as a pro) and no substantive location-related complaints were made.
Room Quality
7
Rooms are described as roomy and some guests loved the beds, but significant issues reported (very old/holed mattresses, cheap/gross-feeling rooms, and an isolated bed-bug report) lead to a below-excellent score.
Amenities
9
Heated pool was repeatedly praised (kids enjoyed it); basic amenities appear solid and appreciated despite other problems.
Value for Money
8.5
Several guests reported good price/convenience, though one found weekly stay pricey and another experienced a frustrating $100 deposit/hold issue — overall value is positive but not perfect.
Food and Beverage
9.5
Breakfast was cited positively by multiple guests (enjoyed the breakfast); one minor complaint about ham instead of bacon/sausage does not outweigh generally favorable mentions.
Overall Experience
8
Overall mixed experience: strong points (pool, some helpful staff, roomy rooms, enjoyable breakfast) are offset by serious negatives (cleanliness problems, mattress issues, and at least one major service failure).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Convenient Location and Nearby Attractions
Comfort Suites Jonesboro University Area hotel offers proximity to Arkansas State University, Craighead Forest Park, and various dining and shopping options.

Exceptional Features and Amenities
Guests can enjoy complimentary high-speed Internet, free breakfast with hot options, an indoor pool, fitness center, and spacious suites with modern amenities.

Business and Leisure Facilities
The hotel provides a business center, meeting room, valet cleaning services, and connecting rooms, catering to both business and leisure travelers.

To experience comfort and convenience in Jonesboro, book your stay at Comfort Suites today!

Important information:

You must show a valid photo ID and credit card upon check-in.
Guests under the age of 18 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Location

Guest Reviews

8
Based on 567 reviews
Cleanliness: 4
Service: 9
Location: 9
Room Quality: 7
Amenities: 9
Value for Money: 8.5
Food and Beverage: 9.5
Overall Experience: 8
M
Maranda • couple • us
10
2026-10-15 • via Nuitee
T
Thompson • couple • us
7
Pros:

No comment

2026-10-15 • via Nuitee
A
Amy • couple • us
8
2026-10-07 • via Nuitee
S
Stacy • couple • us
10
2026-09-17 • via Nuitee
K
Kobus • couple • us
3
2026-09-15 • via Nuitee
A
Audrey • family_with_children • us
1
Horrible service
Pros:

Nothing

Cons:

I booked this reservation a full week in advance and specifically provided my expected arrival time. When making the reservation, I was given the option to pay at the property, which I selected.

I arrived at 11:29 PM after traveling to Arkansas because my son had a football game. After a long day supporting my son at his game, the last thing I expected was to arrive at the hotel and be told that my reservation had been canceled because they tried to charge my card and the payment didn’t go through.

This makes absolutely no sense when I chose the “pay at property” option. If the hotel required a payment or authorization beforehand, that should have been clearly communicated instead of canceling my reservation.

To make matters worse, the lady at the front desk was extremely rude and showed very little understanding. I was already exhausted from being at my son’s game and traveling, and this made an already stressful night even worse.

After booking a week in advance and giving my expected arrival time, I should have been able to check in without dealing with this.

I would not recommend this hotel to anyone. The way this situation was handled was extremely disappointing, and the customer service was unacceptable.

2026-09-14 • via Nuitee
L
Lakeaha • couple • us
10
Cons:

The room was comfy

2026-09-14 • via Nuitee
M
Maranda • couple • us
1
I wont be back!
Pros:

The stay was fine but I put a hundred dollar cash deposit down and my spouse was told at checkout that they couldn't get in the room at the time and would have to come back for the deposit. When I called to check on the situation I was told that the linen was soiled.

Cons:

If the linen was soiled why didn't that get said at checkout instead of that they couldn't get in the room at the time? I asked how the linen was soiled but they couldn't tell me. That was a hundred dollars out of my pocket and it would be different if that was told at check out and not 5 hours later

2026-09-11 • via Nuitee
J
Jena • family_with_children • us
1
2026-09-04 • via Nuitee
D
Davis • solo_traveller • us
9
2026-09-03 • via Nuitee
S
Strickland • couple • us
10
2026-08-29 • via Nuitee
C
Christy • solo_traveller • us
2
Cancelled my room after first night. Still haven’t been reimbursed
Pros:

Had plenty of space

Cons:

Bed bugs

2026-08-28 • via Nuitee
Y
Youngblood • solo_traveller • us
8
2026-08-21 • via Nuitee
S
Steve • couple • us
8
2026-08-18 • via Nuitee
T
Tamara • couple • us
10
2026-08-17 • via Nuitee
L
Latoya • solo_traveller • us
10
2026-08-17 • via Nuitee
M
Mitchell • family_with_children • us
5
Pros:

Cleanliness of the property/rooms is unacceptable

Cons:

The rooms felt gross/cheap

2026-08-16 • via Nuitee
B
Bobbitt • solo_traveller • us
10
Pros:

I loved everything about it was a little pricey as I was staying by the week

2026-08-14 • via Nuitee
M
MacDonald • family_with_children • us
7
Kids enjoyed the heated pool. Almost friendly staff
Pros:

Convenient and good price

Cons:

The mattresses needed to be thrown away 20 years ago. Huge holes in the beds

2026-08-08 • via Nuitee
L
Laquintez • couple • us
6
2026-08-05 • via Nuitee