Best Western Houston Bush IAH Intercontinental Airport Inn

Hotels
•
Best Western
7.3 (565 reviews)
18032 Mckay Drive , Humble , US

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Very close to the airport
Good for layovers / short overnight stays
Low price / good value for money
Shuttle service available (appreciated when it runs)
Comfortable bed reported by some guests
Convenient food options nearby
Cons:
Poor breakfast: limited variety and often empty early
Unreliable shuttle service and poor shuttle communication
Cleanliness issues: cigarette smell, dirty walls, sticky/damp floors
Rooms in need of maintenance / old condition
Air conditioning defects reported
Poor staff communication at times
Low water pressure mentioned
Uncomfortable bedding reported by at least one guest

Categories

Cleanliness
5
Multiple reviews mention cigarette smell, dirty walls, sticky or damp floors and general issues with room cleanliness.
Service
8.5
Mixed reports: several guests praised friendly, efficient front-desk staff, but others reported poor communication, inattentive morning/evening staff and unreliable shuttle coordination.
Location
9.5
Consistently praised for proximity to the airport and convenience for layovers.
Room Quality
5.5
Rooms reported as old and in need of maintenance; issues include defective air conditioning, damp feeling and general wear and tear.
Amenities
8
Shuttle service is offered and appreciated when it works, but several guests noted reliability and communication problems; other basic amenities are standard for this hotel tier.
Value for Money
9
Guests repeatedly noted the low price and good value for a short overnight stay or layover.
Food and Beverage
4.5
Breakfast was frequently criticized as sparse or empty early in the morning, with limited variety and slow replenishment.
Overall Experience
8.4
Overall useful for quick airport stays due to location and price; however, cleanliness, breakfast and shuttle reliability lowered many guests' experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Convenient Location
Located just a few steps from George Bush Intercontinental Airport, Best Western Houston Bush IAH Intercontinental Airport Inn offers a prime spot for travelers looking for easy access to the airport and nearby attractions like Minute Maid Park and Wortham Center.

Comfortable Accommodation
With well-equipped rooms featuring modern amenities such as flat-screen TVs, free WiFi, and air conditioning, guests can enjoy a comfortable stay at this hotel. The family rooms are perfect for those traveling with loved ones.

Great Facilities
Guests can start their day with a delicious buffet breakfast and take advantage of the hotel's business center, gym, and laundry service. The free shuttle service, 24-hour front desk, and free private parking add extra convenience to your stay.

Ready to experience comfort and convenience at Best Western Houston Bush IAH Intercontinental Airport Inn? Book your stay now for a memorable trip!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

This is a non-smoking hotel. A fee of $250 will be charged for smoking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: IAH

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.3
Based on 565 reviews
Cleanliness: 5
Service: 8.5
Location: 9.5
Room Quality: 5.5
Amenities: 8
Value for Money: 9
Food and Beverage: 4.5
Overall Experience: 8.4
J
JORGE • solo_traveller • il
9
2026-11-02 • via Nuitee
D
DANIEL • solo_traveller • br
7
Valuable for a night connection
Pros:

Spacious room
Comfortable bad
Close the airport - with shuttle service

Cons:

Breakfast - everything empty at 7am (no coffee at all)
Shuttle service is outsourced - needs improvement

2026-10-27 • via Nuitee
I
IVAN DE JESUS • couple • us
8
2026-10-27 • via Nuitee
L
Luca Felix • family_with_children • de
6
Pros:

Günstig und nah am Flughafen. Gut für einen Layover

Cons:

Frühstück morgens war viel zu wenig für die Anzahl an Gästen. Es wurde nach und nach wenig nachgeliefert und wir mussten lange warten.

2026-10-24 • via Nuitee
J
Jon • couple • us
6
2026-10-16 • via Nuitee
G
Gamaliel • couple • pr
7
Pros:

Cercanía con el aeropuerto.

Cons:

Olor fuerte a humedad y el piso del cuarto pegajoso.

2026-10-15 • via Nuitee
F
Franco • solo_traveller • cr
3
Pros:

Really bad breakfast and old rooms. Need maintenance urgently.

Cons:

Breakfast quality and rooms in poor condition.

2026-10-13 • via Nuitee
D
Dieter • family_with_children • de
7
Nahe Flughafen
Pros:

Zimmer ok. Klimaanlage defekt.

Cons:

Frühstück war nicht besonders.

2026-10-11 • via Nuitee
C
Clayton • couple • us
1
Unfortunate
Cons:

Low water pressure
Terrible breakfast
Uncomfortable bedding

2026-10-10 • via Nuitee
F
Femi • couple • us
5
Close to the airport but have very low expectations on cleanliness and don’t count on being able to use the airport shut
Pros:

The low price and closeness to airport for our short overnight layover

Cons:

Room smelled of cigarette smoke. The walls were dirty. The “free 24/7 shuttle” was not useable for us. We got the feeling that the hotel tries to dissuade use of the shuttle by telling everyone that it will take 30-45 minutes to pick up from the airport because there is a lot of traffic even though there was no traffic and we got an Uber quickly. The shuttle we ordered for 4 am in the morning to take us to the airport also did not arrive.

2026-09-19 • via Nuitee
J
john • couple • us
5
No good breakfast options everything was basically out
2026-09-17 • via Nuitee
A
Aniseto • solo_traveller • us
10
Pros:

Everything was great

Cons:

Breakfast could be better

2026-09-09 • via Nuitee
P
Patricia • couple • cr
2
Close to the airport, terrible communication
Pros:

Close to the airport.

Cons:

Terrible communication, I tried contacting them several times for information and they reply once I was already check out, made no sense… for the shuttle service they provided us a US phone number with NO WhatsApp, we were tourists with no US line! It was very difficult to communicate with the hotel in order to ask them to send the shuttle for us, if it wasn’t for a nice lady in the airport most likely we could never get communicated.

2026-09-03 • via Nuitee
P
Phasasha • couple • us
10
RELAXING 😊
Pros:

Everything

2026-09-01 • via Nuitee
B
Bermudez • solo_traveller • hn
9
2026-08-27 • via Nuitee
J
JOSE ANTONIO • solo_traveller • pe
9
Buena estadía
Pros:

Ubicación, tenían varias opciones para comer cerca

2026-08-25 • via Nuitee
S
sanchez • solo_traveller • us
10
2026-08-24 • via Nuitee
K
Kadence • couple • us
10
2026-08-24 • via Nuitee
R
Robert • solo_traveller • us
10
2026-08-17 • via Nuitee
D
Debora • solo_traveller • gb
7
Pros:

Shuttle service, close to Aiport, clean and comfortable bed

Cons:

Both evening and morning staff had a way about them, of not caring, morning staff was outside on a personal call for a long time, whilst I was waiting for help. And evening staff said she could not guarantee I could get a courtesy morning call to wake me up, because she was not doing the night shift (do they not have a diary or system to log this when guests want a,wake up call?) indeed, I did not get a call, fortunately my phone did it's job.

2026-08-16 • via Nuitee