Hotel Arista

Hotels
9.2 (389 reviews)
2139 City Gate Ln , Naperville , US
+1 (630) 579-4100
[email protected]

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Free WiFi
Free Parking
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Exceptional, attentive staff
High-quality spa and fitness amenities
Excellent on-site restaurants and room service
Clean, well-decorated and spacious rooms
Quiet and comfortable for romantic getaways or events
Cons:
Occasional bed comfort issues (one side hard/lumpy)
Some guests reported strange smells and being able to hear neighbors
A few operational hiccups (TV not working, internet slow for one review)
Location is in a business park — not very walkable to attractions for some

Categories

Cleanliness
8.6
Mostly praised as spotless and very clean in multiple reviews, though a few guests noted a strange smell and some noise that affected the perceived room freshness.
Service
9.6
Repeatedly highlighted across reviews as exceptional — attentive, friendly staff who went above and beyond (check-in/check-out smooth, staff called out by name). A few mentions of standout employees (e.g., Rachel).
Location
9
Many guests liked the location near restaurants and the hotel plaza; excellent for weekend getaways. A minority noted the hotel sits in a business-park setting and isn’t very walkable to attractions.
Room Quality
8.6
Rooms described as beautiful, spacious, and well-decorated; generally comfortable. Some specific issues reported: uneven bed comfort (one side hard/lumpy), a nonworking bathroom TV, and occasional noise from neighbors.
Amenities
9.6
Spa, fitness center, restaurants, and on-site services were frequently praised (phenomenal spa, best couples massage, accessible fitness center). Guests valued on-site amenities highly.
Value for Money
9.2
Not explicitly discussed in the reviews, so assigned the target overall rating. Overall impressions and repeat recommendations imply strong perceived value.
Food and Beverage
9.6
Multiple compliments for hotel restaurants, room service, coffee shop, and specific outlets (Che Figata). Food and beverage offerings were described as delicious and high quality.
Overall Experience
9.4
Overall overwhelmingly positive: guests describe unforgettable stays (weddings, anniversaries, recoveries), many strong recommendations and repeat visitors; minor service/room issues noted but did not dominate impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-13 22:34

Property Description

Step into Hotel Arista, where every detail is curated to offer discerning travelers a seamless blend of sophistication, tranquility, and exceptional service. From the moment you arrive, experience an escape that redefines modern luxury through thoughtful design, operational excellence, and warm, personalized care.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed. A cot for children up to 2 years is free of charge.

  • Age restriction

    Guests must be at least 21 years old to check in.

  • Damage deposit

    A damage deposit of 250.0 USD may be required.

  • Parking

    Free parking is available on site.

See all policies

Location

Guest Reviews

9.2
Based on 389 reviews
Cleanliness: 8.6
Service: 9.6
Location: 9
Room Quality: 8.6
Amenities: 9.6
Value for Money: 9.2
Food and Beverage: 9.6
Overall Experience: 9.4
R
Rita • family_with_children • us
10
2026-10-22 • via Nuitee
D
Douglas • solo_traveller • us
8
Still very nice, clean refurbished room, comfortable but very expensive.
Pros:

Bedding was nice, clean.

Cons:

Annoying high-pitched screech tone from vent fan in room could not be disabled.

2026-10-19 • via Nuitee
N
Nicole • extended_group • us
10
2026-10-07 • via Nuitee
T
Travis • couple • us
9
2026-09-01 • via Nuitee
C
Chad Jaschob • solo_traveller • us
10
Excellent
Pros:

Everything

Cons:

Nothing

2026-08-28 • via Nuitee
D
David • couple • us
10
2026-08-21 • via Nuitee
R
Richard • couple • us
10
2026-07-16 • via Nuitee
D
David • solo_traveller • us
9
2026-07-10 • via Nuitee
T
Tatyana • couple • us
10
Pros:

Quite, great location, friendly staff

2026-07-07 • via Nuitee
F
Fabiana • solo_traveller • br
10
2026-06-25 • via Nuitee
F
Fabiana • solo_traveller • br
10
2026-06-25 • via Nuitee
D
Departure29565558528 • Family
10
Beautiful wedding stay
Pros:

Best staff ever in a hotel! And the hotel smells wonderful! Wish I could buy the scent!

2026-06-24 • via Tripadvisor
S
Sara • extended_group • us
10
2026-06-23 • via Nuitee
T
Taylor • couple • us
9
2026-06-22 • via Nuitee
D
Diniz • family_with_children • us
9
Great! Totally recommend it
Pros:

They went above and beyond to make our romantic celebration special 🥰

Cons:

No attractions for kids (toys room, playground, etc.)

2026-06-14 • via Nuitee
T
Thomas • family_with_children • us
10
Great spot to rest after a long day of adventure.
Pros:

Very nice property. Friendly and helpful staff. Che Figata was fantastic.

Cons:

Didn't realize the hotel was located in a business park setting and not walkable to much. Our mistake, not yours

2026-06-11 • via Nuitee
J
Jim • couple • us
9
2026-05-30 • via Nuitee
X
Xhehnan • solo_traveller • us
10
Arista Hotel a Great Getaway
Pros:

It was private, quiet, and had everything a little get away calls for. The spa was great and the fitness center was easily accessible.

Cons:

I had a hard time not liking the hotel. It may have had some small interruptions with the internet which slowed it down some, but that was all.

2026-05-28 • via Nuitee
N
Nathan • couple • us
9
Pros:

location

2026-05-27 • via Nuitee
J
Justas • couple • ae
10
Highly recommend
Pros:

Spotless rooms, friendly staff, and an overall flawless stay.

2026-05-19 • via Nuitee