Hotel Arista

Hotels
9.3 (344 reviews)
2139 City Gate Ln , Naperville , us

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Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great staff
Comfortable rooms
Nice location
Cons:
Cleanliness issues
Expensive

Categories

Cleanliness
8.2
Several reviews mention cleanliness concerns, particularly mold and issues with bathroom items.
Service
9.7
Most reviews highlight the staff's kindness and helpfulness, although some felt the service could be more accommodating.
Location
9.2
The location is appreciated but noted as being far from the city.
Room Quality
9.7
Rooms are described as clean, comfortable, and well-maintained.
Amenities
9.2
Amenities are generally praised, but there are complaints about the elevator.
Value for Money
8.7
Feedback suggests that while the hotel is nice, some perceive it as overpriced.
Food and Beverage
9.7
Dining experiences are positively highlighted, with specific mentions of enjoyable bar and restaurant.
Overall Experience
10
Overall, guests express a strong willingness to recommend the hotel, citing charm and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:41

Property Description

Modern Hotel with Convenient Location
Hotel Arista – Naperville is a contemporary hotel located near Interstate 88 and just a short distance from Naperville city centre. Guests can enjoy on-site dining at CityGate Grille and relax at the cocktail lounge.

Luxurious Room Amenities
Each room at Hotel Arista features a 42-inch flat-screen TV, iPod docking station, walk-in shower, bathrobe, and in-mirror TV in the bathroom. With free Wi-Fi included, guests can stay connected and entertained throughout their stay.

Fitness and Dining Options
Guests can stay active at the well-equipped fitness centre or explore dining options at the American-Mediterranean fusion restaurant, CityGate Grille, and SugarToad offering brunch and room service. Book now to experience the comfort and convenience of Hotel Arista – Naperville.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 16 years old stay for free when using an existing bed.
    Children 17 years old stay for US$10 per person per night when using an existing bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.3
Based on 344 reviews
Cleanliness: 8.2
Service: 9.7
Location: 9.2
Room Quality: 9.7
Amenities: 9.2
Value for Money: 8.7
Food and Beverage: 9.7
Overall Experience: 10
C
Climber56919137468 • Friends getaway
10
Beautiful room ever
Pros:

The room was beautiful and the staff were very welcoming. I will definitely stay here again.

2026-03-11 • via Tripadvisor
5
506alk • Business • Elk Grove Village, Illinois
10
Luxury Hotel
Pros:

Beautiful Setting in Naperville, Illinois

2026-03-08 • via Tripadvisor
H
howfinity • Solo travel • Aurora, Illinois
10
Great all around
Pros:

Very nice and clean hotel with great amenities, great location and a solid gym. The soaking tub was perfect for relaxing and unwinding.

2026-01-24 • via Tripadvisor
R
Robert • family_with_children • us
10
Great comfort, excellent bathtub, super staff
Pros:

great staff so kind helpful, front desk folks amazing, housekeeping also awesome

2025-12-30 • via Nuitee
R
Robert • solo_traveller • us
10
great staff a short walk to Monarch Landing
Pros:

best staff from reception to housekeeping all wonderful

2025-12-30 • via Nuitee
R
Robert • family_with_children • us
10
2025-12-29 • via Nuitee
M
Mary Beth • couple • us
9
2025-12-27 • via Nuitee
R
Rita • couple • us
10
2025-12-26 • via Nuitee
K
Kim • family_with_children • us
7
Nice location
Pros:

Location decor

Cons:

The front desk didn’t know what they were doing. Couldn’t answer my questions and overall
Poor service.

2025-12-23 • via Nuitee
M
Miner • family_with_children • us
10
2025-12-21 • via Nuitee
D
Donna • solo_traveller • us
9
Beautiful and comfortable!
Pros:

Beautiful-very clean

Cons:

N/A

2025-12-18 • via Nuitee
H
Hope • solo_traveller • us
8
2025-12-09 • via Nuitee
C
Cris Mark • couple • us
5
Fair
Pros:

Amenities

Cons:

Too far from city, expensive and falsy advertised with the price

2025-12-04 • via Nuitee
C
Camila • solo_traveller • br
10
2025-11-15 • via Nuitee
C
Camila • solo_traveller • br
10
2025-11-15 • via Nuitee
C
Camila • solo_traveller • br
10
2025-11-15 • via Nuitee
D
Donald • couple • us
10
Lived up to its description of eloquence.
Pros:

Extremely clean and superior restaurant.0

Cons:

Elevator from parking lot was not working.

2025-11-15 • via Nuitee
M
Malie • Friends getaway • Atlanta, Georgia
4
okay experience
Pros:

When I arrived to the hotel, I didn't know that I'd have to check-in and then make a trek back to where I parked my car to put a slip of paper on the dashboard. This is something that should be communicated multiple times up front. I also don't think it's necessary. The woman at the check in was polite when she explained that hotel guests needed to put this slip of paper on the dash, so that their security knew who was parking in the parking garage. If it were that critical, it seems like the hotel could also just collect vehicle information - instead of asking guests to go back to their cars. If I had known, I would have pulled up to the front first, checked in, and then parked. All that said, I think the little slip of paper practice is unnecessary - there are better ways to accomplish whatever goal is trying to be achieved.

The room that I had (a suite) was very nice. It had a great view and overall was clean. However, the reusable bottles of hand soap, shower gel, etc. had greenish mold under them. I love the focus on sustainability, but would like to feel like all of the items in the bathroom are clean. The hand lotion next to the soap smelled terrible (almost like it was old). All of the lights in the room didn't work. They had a steamer you could use instead of an iron. That was fine, but the steamer itself needed a good wipe down/polishing up.

I did ask for late checkout and check out was extended by one hour. When I asked for an additional hour, I was told it was $25. After what I paid for my suite, I did not appreciate feeling like I was being nickel-and-dimed over one additional hour. If I go to a different hotel where I have status, I easily get additional time. Overall, this hotel is a nice one, but I don't feel like anyone went above and beyond for me. And I paid enough for "above and beyond." Additionally, I was there for an event - and I know that that event paid thousands to the hotel. Given my overall dollar contribution for everything, I did not appreciate being told I had to pay $25. I noticed some reviews saying that their service was "above and beyond." My experience was not above and beyond. Everyone was nice, but nothing was exceptional - and this is especially disappointing given the suite I selected.

2025-11-09 • via Tripadvisor
G
Gina • solo_traveller • us
10
I would recommend this hotel to anyone.
Pros:

The design was beautiful, modern and yet still warm. The bathroom was divine, and as a base priced room, I imagine the others were even nicer.

Cons:

Nothing

2025-11-07 • via Nuitee
M
Moses • couple • us
10
2025-10-28 • via Nuitee