Hotel Arista

Hotels
9.3 (384 reviews)
2139 City Gate Ln , Naperville , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great staff
Comfortable rooms
Nice location
Cons:
Cleanliness issues
Expensive

Categories

Cleanliness
8.2
Several reviews mention cleanliness concerns, particularly mold and issues with bathroom items.
Service
9.7
Most reviews highlight the staff's kindness and helpfulness, although some felt the service could be more accommodating.
Location
9.2
The location is appreciated but noted as being far from the city.
Room Quality
9.7
Rooms are described as clean, comfortable, and well-maintained.
Amenities
9.2
Amenities are generally praised, but there are complaints about the elevator.
Value for Money
8.7
Feedback suggests that while the hotel is nice, some perceive it as overpriced.
Food and Beverage
9.7
Dining experiences are positively highlighted, with specific mentions of enjoyable bar and restaurant.
Overall Experience
10
Overall, guests express a strong willingness to recommend the hotel, citing charm and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:41

Property Description

Modern Hotel with Convenient Location
Hotel Arista – Naperville is a contemporary hotel located near Interstate 88 and just a short distance from Naperville city centre. Guests can enjoy on-site dining at CityGate Grille and relax at the cocktail lounge.

Luxurious Room Amenities
Each room at Hotel Arista features a 42-inch flat-screen TV, iPod docking station, walk-in shower, bathrobe, and in-mirror TV in the bathroom. With free Wi-Fi included, guests can stay connected and entertained throughout their stay.

Fitness and Dining Options
Guests can stay active at the well-equipped fitness centre or explore dining options at the American-Mediterranean fusion restaurant, CityGate Grille, and SugarToad offering brunch and room service. Book now to experience the comfort and convenience of Hotel Arista – Naperville.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 16 years old stay for free when using an existing bed.
    Children 17 years old stay for US$10 per person per night when using an existing bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.3
Based on 384 reviews
Cleanliness: 8.2
Service: 9.7
Location: 9.2
Room Quality: 9.7
Amenities: 9.2
Value for Money: 8.7
Food and Beverage: 9.7
Overall Experience: 10
F
Fabiana • solo_traveller • br
10
2026-06-25 • via Nuitee
F
Fabiana • solo_traveller • br
10
2026-06-25 • via Nuitee
D
Departure29565558528 • Family
10
Beautiful wedding stay
Pros:

Best staff ever in a hotel! And the hotel smells wonderful! Wish I could buy the scent!

2026-06-24 • via Tripadvisor
S
Sara • extended_group • us
10
2026-06-23 • via Nuitee
T
Taylor • couple • us
9
2026-06-22 • via Nuitee
D
Diniz • family_with_children • us
9
Great! Totally recommend it
Pros:

They went above and beyond to make our romantic celebration special 🥰

Cons:

No attractions for kids (toys room, playground, etc.)

2026-06-14 • via Nuitee
T
Thomas • family_with_children • us
10
Great spot to rest after a long day of adventure.
Pros:

Very nice property. Friendly and helpful staff. Che Figata was fantastic.

Cons:

Didn't realize the hotel was located in a business park setting and not walkable to much. Our mistake, not yours

2026-06-11 • via Nuitee
J
Jim • couple • us
9
2026-05-30 • via Nuitee
X
Xhehnan • solo_traveller • us
10
Arista Hotel a Great Getaway
Pros:

It was private, quiet, and had everything a little get away calls for. The spa was great and the fitness center was easily accessible.

Cons:

I had a hard time not liking the hotel. It may have had some small interruptions with the internet which slowed it down some, but that was all.

2026-05-28 • via Nuitee
N
Nathan • couple • us
9
Pros:

location

2026-05-27 • via Nuitee
J
Justas • couple • ae
10
Highly recommend
Pros:

Spotless rooms, friendly staff, and an overall flawless stay.

2026-05-19 • via Nuitee
M
Morgan • solo_traveller • us
9
Pros:

I enjoyed having the restaurants and the spa all within the hotel plaza. They staff was very hospital and well informed.

Cons:

My only real complaint was that the bed wasn't 100% comfortable. It felt super hard and lumpy on one side of the bed and the other side was soft and easier to sleep on.

2026-05-11 • via Nuitee
C
Chelsey • solo_traveller • us
5
Pros:

Generally quiet

Cons:

Comfort of bed was ok. Concierge was subpar high school age wasn’t sure how to welcome guests. Smell of place was strange I could hear my neighbors and the bathroom tv didn’t work. When I walked into my hotel the tv was blaring

2026-05-07 • via Nuitee
S
Sightsee02452691549 • Business
10
First Time Experience was 5 Star’s
Pros:

The staff was incredible and very attentive. Checking was a breeze.

2026-05-03 • via Tripadvisor
S
S9935MEjoeyw • Family
10
Wonderful accommodations!
Pros:

Phenomenal! Deserves 10 stars. A all-around luxury experience!! It’s clean, comfortable, and the customer service is top notch! Our room was spacious, interestingly decorated, and felt high end. The room service was delicious and the coffee shop is incredible. I wish I had more time to enjoy the soaking tub or a spa visit! Definitely next time, because if I ever need a hotel in the suburbs, I’ll be back!

2026-05-03 • via Tripadvisor
4
408brunettam • Friends getaway
10
Links in Friendship Retreat 2026
Pros:

Windy City Links Retreat
The hotel exceeded my expectations & our group of 40+ was well taken care of!
Thank You

2026-05-03 • via Tripadvisor
D
Dennis • couple • us
10
2026-04-28 • via Nuitee
A
Ambassador76502 • Couples
10
Our Favorite Romantic Getaway
Pros:

Husband and I love the Arista and it is our go-too hotel for a nearby weekend away (we live in the city). The rooms are beautiful, comfortable, and quiet. The staff are always lovely and accommodatjng. The restaurants all serve delicious food and the spa is phenomenal - it has hands-down the best couples massage experience of any spa we've tried. Highly recommend.

2026-04-26 • via Tripadvisor
K
K3688QImackenzieg • Couples
10
Clean and Modern Hotel
Pros:

Such a nice hotel, our suite was so pretty and clean.The staff made my anniversary extra special! Couldn’t recommend this place more!

2026-04-26 • via Tripadvisor
R
rubenvS7372RH • Couples
10
And unforgettable birthday for my wife.
Pros:

The experience was unforgettable, a fantastic staff, fantastic amenities, and just overall the best hospitality I’ve had in the history of my stays in the Midwest absolutely would recommend it to anyone and I cannot wait to stay there again.

2026-04-24 • via Tripadvisor