Sofitel London Heathrow

Hotels
•
Accor
8.6 (501 reviews)
Terminal 5, London Heathrow Airport, West Drayton, England, TW6 2GD , West Drayton , GB
44-20-87577777

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Facilities

Fitness facilities
Express check-out
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Sustainability/community reinvestment (10% revenue or more)
Free WiFi
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Clean rooms
Comfortable beds
Cons:
Missing bath towels
Poor service in the bar
Limited USB charging points
Extra charges for amenities

Categories

Cleanliness
8.48
Rooms are noted to be clean, but issues with missing bath towels noted.
Service
8.75
Many reviews praise friendly and helpful staff, but one mention of poor service in the bar.
Location
9.09
Location is perfect for Terminal 5 travel, with convenient access noted multiple times.
Room Quality
8.64
Rooms are described as modern, comfortable, and well-equipped, though one guest noted issues with charging points.
Amenities
8.27
Disappointment with extra charges for sauna/steam and limited USB charging options were cited.
Value for Money
8.53
General agreements on good value given location and comfort, with some minor complaints about amenities.
Food and Beverage
8.38
Restaurant food quality mentioned as good, but no specific details were provided.
Overall Experience
8.65
Guests generally reported a positive experience, especially regarding convenience to airport.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 16:40

Property Description

Luxurious Amenities:
Indulge in premium features such as a sauna, 24-hour fitness center, and complimentary Wi-Fi. Enjoy delicious dining options at Vivre restaurant or opt for 24-hour room service.

Convenience and Comfort:
Experience convenience with a business center, limo service, and express check-in. Unwind in one of the 605 guestrooms with Egyptian cotton sheets, LCD TVs, and designer toiletries.

Prime Location:
Ideally situated in West Drayton, near key attractions like Magna Carta Monument and Stockley Park. With a multitude of airports nearby, including Heathrow just 5.7 km away, your journey is made effortlessly smooth. Book now for a luxurious stay at Sofitel London Heathrow.

Important information:

  • Up to 2 children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Sustainability Certifications

    Green Key (Foundation for Environmental Education)

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

8.6
Based on 501 reviews
Cleanliness: 8.48
Service: 8.75
Location: 9.09
Room Quality: 8.64
Amenities: 8.27
Value for Money: 8.53
Food and Beverage: 8.38
Overall Experience: 8.65
B
Bryan
8
Pros:

Fine

2025-10-13 • via Nuitee
V
Vivian
10
Pros:

Check-in was quick. They acknowledged our anniversary and we got upgraded to a nicer room without asking. Room is spacious, bed is comfortable. Hotel is showing signs of wear (especially the couches at Sphere bar). Gym was a decent size for an airport hotel.

2025-10-12 • via Nuitee
D
David
10
Excellent Stat
Pros:

It's very difficult to give useful feedback when the whole experience was excellent.

2025-10-11 • via Nuitee
J
John • partner
8
Pros:

Although this is quite a walk from terminal 5, I would highly recommend this location. Transportation into London was free and transportation to other terminals is close by.

2025-10-11 • via Nuitee
I
Ilan
8
Pros:

Excellent location. Staff are superb. Room was comfy .

2025-10-11 • via Nuitee
D
Deadra
8
Pros:

Beautiful, comfy room. Long wait to check in after arriving at Heathrow around 11 pm.

2025-10-11 • via Nuitee
R
Rebecca
10
Pros:

We didn’t end up spending a huge amount of time at the hotel as we arrived quite late and had an early morning flight but this was perfect for anybody flying into or out of Heathrow and wanting somewhere to spend the night.

2025-10-11 • via Nuitee
V
Vickie
4
Pros:

Hallway was dark, room was dirty. As an AMX Platinum member, I won't book this hotel again. Has Sofitel lost its status?

2025-10-11 • via Nuitee
P
Paul
4
Pros:

Even though we booked in online we still had to wait and get booked in at reception got A free upgrade to prestige but room wasn’t much better than we’d booked as luxury room not overly expensive though

2025-10-10 • via Nuitee
L
Laura • partner
10
Pros:

Staff incredibly welcoming and helpful, will always be our choice of Hotel when flying from Heathrow.

2025-10-10 • via Nuitee
P
Patrice
10
Pros:

This is the perfect hotel if you must overnight at Heathrow.

2025-10-10 • via Nuitee
A
Anthony
10
Pros:

Nothing more to add - excellent hotel facilities

2025-10-10 • via Nuitee
S
Stuart
10
Pros:

We have been staying at the Sofitel Heathrow since 2011 and continues to be a brilliant start to our holiday. The rooms are spacious, very clean and kept very well. We booked a room with club lounge access and again treated to great service. The wine and nibbles were excellent, served by two lovely and friendly gentleman (sorry forgot their names). Breakfast in the morning was a choice of cold items or you could order hot food. Again good service. Only one minor improvement would be extra USB sockets in the room.

2025-10-10 • via Nuitee
S
Sarah
8
Beds need replacing and more sockets needed.
Pros:

The Sofitel is a luxurious 5 star hotel with excellent service. The problem is the rooms need bringing into 2025. There's no sockets near the bed and only 3 sockets in the whole room if you use the kettle socket. So you can only charge 3 things at once and if you want to charge your phone overnight it won't be by the bed.
The bed has a lovely topper on it, and the linen is beautifully soft, but the mattress underneath the topper needs replacing, like most beds at Heathrow hotels.
There's a piercing orange light by the bed that cannot be turned off and stops the room being dark.
If you've never used the spa, give it a go. I think it was £20 or £30. Well worth it if you have time.
The staff are absolutely fantastic and help to make the stay, just wish they'd invest in new beds.

2025-10-09 • via Nuitee
H
Howard
10
Pros:

Great transit hotel.

2025-10-09 • via Nuitee
R
Robert
8
Pros:

Very convenient when transiting through terminal 5 at Heathrow. Quiet and comfortable.

2025-10-09 • via Nuitee
G
GARY
10
Pros:

First time staying here and didn’t disappoint. Excellent location opening up travel options with stay overnight

2025-10-09 • via Nuitee
F
Felicity
10
Pros:

Pleasant helpful staff. Perfect for an early flight from T5.

2025-10-08 • via Nuitee
G
Gillian • partner
8
Pros:

Love this hotel but we had a few problems with the lights in our room

2025-10-08 • via Nuitee
N
Nancy • partner
10
Pros:

It was very convenient, as our flight the next morning was early!

2025-10-08 • via Nuitee