Holiday Inn Express and Suites Granbury by IHG

Hotels
•
Holiday Inn Express
7.8 (180 reviews)
1515 North Plaza Drive , Granbury , US
+1 817-579-9977

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Everything was better than expected
Room was nice
Sara was welcoming and professional
Good location
Cons:
Front desk lied / refund dispute
Pool closed without notice
Run-down lobby and bad smell
Noise from adjoining rooms (poor soundproofing)

Categories

Cleanliness
5.5
One guest reported the lobby was run-down and smelled bad; cleanliness concerns raised for public areas.
Service
9.2
Mixed service: one guest reported a serious front-desk issue (refund/false denial), but another specifically praised Sara as welcoming and professional — strong individual staff performance balances an isolated negative incident.
Location
9.8
Directly mentioned as a good location in reviews; location is a clear positive.
Room Quality
9
Room described as nice by a guest, though another mentioned noise from an adjoining door that affected sleep; overall room condition good but soundproofing is weak.
Amenities
6
Pool was closed and guests were not informed, causing dissatisfaction and a refund dispute.
Value for Money
5.5
Value negatively impacted by a guest losing money due to a disputed stay/refund and the perception of a run-down lobby; lowers perceived value.
Food and Beverage
7.8
Not mentioned in reviews; standard quality for this hotel tier.
Overall Experience
9.6
Mixed overall: multiple very positive stays ('Would stay again', 'wonderful'), but serious negatives for some (front-desk incident, closed pool); on balance several strong positive experiences tempered by notable service/amenity failures.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 16:15

Property Description

Indulge in Comfort and Convenience

Luxurious Accommodations: Relax in well-appointed guest rooms with modern amenities including a flat-screen TV, microwave, and refrigerator.

Stay Active and Productive: Enjoy the indoor swimming pool, fitness center, and business center during your stay.

Explore Nearby Attractions: Conveniently located near Granbury city center Historic District and Lake Granbury.

Experience the perfect blend of relaxation and adventure at Holiday Inn Express and Suites Granbury. Book now for an unforgettable stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DAL

Location

Guest Reviews

7.8
Based on 180 reviews
Cleanliness: 5.5
Service: 9.2
Location: 9.8
Room Quality: 9
Amenities: 6
Value for Money: 5.5
Food and Beverage: 7.8
Overall Experience: 9.6
C
Cason • solo_traveller • us
10
2026-10-09 • via Nuitee
A
Addison • solo_traveller • us
10
2026-08-31 • via Nuitee
E
Eugene • couple • us
10
Would stay again.
Pros:

Everything was better than expected.

2026-08-25 • via Nuitee
7
77harleighd • Family
2
Awful, would not recommend, sketchy front desk staff.
Pros:

Was not told that the pool was closed so we wanted a refund and was told a refund would be issued through booking.com and now booking.com says that the front desk person didn’t write anything down and won’t verify that we didn’t stay, front desk person blatantly lied to us and now we are out the money for a room we didn’t stay at. Would not recommend, hotel was also runned down in the lobby and smelled weird.

2026-08-17 • via Tripadvisor
K
Karly • extended_group • us
1
2026-08-17 • via Nuitee
R
Rebecca • extended_group • us
7
2026-08-03 • via Nuitee
J
Joe • solo_traveller • us
10
My stay was wonderful!
Pros:

Room was nice & Sara was amazing! She was very welcoming & professional!

Cons:

Nothing.

2026-06-29 • via Nuitee
R
Roger • solo_traveller • us
5
It was ok but won’t be staying again.
Pros:

It was a good location.

Cons:

I could hear the next room over for two nights straight due to having an adjoined door. It was hard for my kids to sleep.

2026-06-18 • via Nuitee
C
Charles • family_with_children • us
7
2026-06-18 • via Nuitee
D
deborahi560 • Family
4
Avoid
Pros:

First of all, Brooklyn was very friendly and professional at check-in. That’s the only
Good thing about our stay. The floors in the room were so dirty our shoes stuck to them. The television is a joke with so much pixelation on every channel viewing was impossible. Breakfast was awful with bacon so greasy you couldn’t eat it. We found what looked like a dead roach in the bathroom and the ice machine on our floor didn’t work. Won’t stay here again.

2026-04-03 • via Tripadvisor
L
Lisa • family_with_children • us
6
fair deal not great
Pros:

location was good and the breakfast was good

Cons:

not real clean broken windows pool didn’t seem real clean rust in the bathtub

2026-03-23 • via Nuitee
D
DANIELm228 • Couples • Elgin, Texas
4
Needs stuff fixed.
Pros:

Silverfish on the floor. The doors on the rooms slam extremely loud. The stairs door on the 3rd floor on the north end has a non functioning piston that’s supposed to slow the door down. It doesn’t work and the door slams and rattles the adjoining rooms.pool and hot tub not working. Was so looking forward to the hot tub for a good soak on a bad back after traveling so far to get there. . The two good things were the breakfast and the easy access to the main road thru town. Great breakfast places across the road. The Firehouse cafe was excellent.

2026-02-15 • via Tripadvisor
P
PEGGY • couple • us
10
2026-02-11 • via Nuitee
T
Tara • family_with_children • us
8
2026-01-20 • via Nuitee
C
Casey • couple • us
5
Pros:

Everything except sound quality

Cons:

Sounds.. can hear other rooms. Doors slamming all morning. No ability to sleep in.

2026-01-20 • via Nuitee
M
Michael L • solo_traveller • us
9
2026-01-19 • via Nuitee
A
Ariel • couple • us
9
Pros:

Great breakfast!

2026-01-19 • via Nuitee
C
Condaleeza • family_with_children • us
9
2026-01-19 • via Nuitee
P
Phyllis • solo_traveller • us
6
It would have been if not on the 1st floor
Pros:

Location was great. Close proximity to all restaurants and shopping.

Cons:

1st floor near back door and stairs Very loud could hear everything including front desk. Large roach or water bug in the shower, no stopper in the tub. No safety lock on door.

2026-01-08 • via Nuitee
E
Elisha • couple • us
10
2026-01-07 • via Nuitee